Hands-On Lab: Using Configuration to Drive Business Value for Your Organization

•

2 j'aime•797 vues

Many companies significantly drive up costs for their ITSM implementations by leveraging expensive programming and coding resources to customize their solution. Not only is the initial rollout costly, but these pieces of custom code needed to be maintained as well. CA Cloud Service Management takes a radically different approach to customizations, using configuration to make workflow and integration changes. In this lab, see just how easy it is for business users to setup customizations and maintain them over time. For more information on Management Cloud solutions from CA Technologies, please visit: http://bit.ly/1wEnPhz

Technologie

Management Cloud
Hands-on Lab: Using Configuration to Drive
Business Value for Your Organization
Daniel Sasajima
MCX01L #CAWorld
Principal Consultant
CA Technologies

2
© 2014 CA. ALL RIGHTS RESERVED.
Abstract
Many companies significantly drive up costs for their ITSM implementations by leveraging expensive programming and coding resources to customize their solution. Not only is the initial rollout costly, but these pieces of custom code needed to be maintained as well. CA Cloud Service Management takes a radically different approach to customizations, using configuration to make workflow and integration changes. Join this hands-on lab to see just how easy it is for business users to setup customizations and maintain them over time.
Daniel Sasajima
CA Technologies
Principal Consultant

3
© 2014 CA. ALL RIGHTS RESERVED.
Agenda
NEW BUSINESS CHALLENGES
SERVICE MANAGEMENT BEYOND THE IT ENVIRONMENT
USING CONFIGURATION TO DRIVE VALUE
HANDS ON
1
2
3
4

4
© 2014 CA. ALL RIGHTS RESERVED.
Agenda
NEW BUSINESS CHALLENGES
SERVICE MANAGEMENT BEYOND THE IT ENVIRONMENT
USING CONFIGURATION TO DRIVE VALUE
HANDS ON
1
2
3
4

5
© 2014 CA. ALL RIGHTS RESERVED.
Business Expectations Are Changing Service Management plays a key role in enabling the modern digital business.

6
© 2014 CA. ALL RIGHTS RESERVED.
Traditional approaches will no longer sufficeSaaS-based ITSM solutions must deliver on the promise of…
Time and Productivity at a reasonable cost
Value =
Rapid Time to Value
Lower Cost of Ownership
Less Resources

7 © 2014 CA. ALL RIGHTS RESERVED.
… resulting in a system that is
Not all SaaS is the Same!
Why typical SaaS approaches don’t deliver value
Most SaaS solutions are …
Customized
and complex
Slow to
implement
Difficult to
upgrade
Inflexible IT-Centric Expensive

8
© 2014 CA. ALL RIGHTS RESERVED.
Agenda
NEW BUSINESS CHALLENGES
SERVICE MANAGEMENT BEYOND THE IT ENVIRONMENT
USING CONFIGURATION TO DRIVE VALUE
HANDS ON
1
2
3
4

9
© 2014 CA. ALL RIGHTS RESERVED.
Service Management for Business Services
Time and Productivity at a reasonable cost
Value =
Everything is a service
Lower Cost of Ownership
HR, Finance, Sales & Services

10
© 2014 CA. ALL RIGHTS RESERVED.
Agenda
NEW BUSINESS CHALLENGES
SERVICE MANAGEMENT BEYOND THE IT ENVIRONMENT
USING CONFIGURATION TO DRIVE VALUE
HANDS ON
1
2
3
4

11
© 2014 CA. ALL RIGHTS RESERVED.
Our competitive advantage
“With the SaaS based model, CA lowered the financial and operational barriers to adoption that we have had historically in implementing service desk solutions. The excellent service from CA has overcome issues with the implementation partners and we are looking forward to greater visibility to IT issues.”Source:TechValidate (TVID 608-886-C57)
<2 FTE
1 Week
0
$0
Rapid Implementation
Configure don’t Code
Easy to Use / Maintain
Automatic Upgrade
Get started quickly
No Java programmers
Less resources to support
Free, automatic upgrades

Use Case Demo
1.Brief overview of CSM interface
2.Demo one of the workflows on the demo content with a couple changes like: additional approval if xxx or notification to xxx or OLA or all of them

Use Case Building
Step by step to get the same behavior as the demoed workflow.

14
© 2014 CA. ALL RIGHTS RESERVED.
And it is getting even better
Time and Productivity at a reasonable cost
Value =
Rapid Time to Value
Lower Cost of Ownership
Less Resources

15
© 2014 CA. ALL RIGHTS RESERVED.
For More Information
To learn more about Management Cloud, please visit:
http://bit.ly/1wEnPhz
Insert appropriate screenshot and textoverlayfrom following“More Info Graphics” slide here; ensure it links to correct page
Management Cloud

16
© 2014 CA. ALL RIGHTS RESERVED.
For Informational Purposes Only
© 2014CA. All rights reserved. All trademarks referenced herein belong to their respective companies.
This presentation provided at CA World 2014 is intended for information purposes only and does not form any type of warranty. Some of the specific slides with customer references relate to customer's specific use and experience of CA products and solutionssoactual results may vary.
Terms of this Presentation

Contenu connexe

Plus de CA Technologies

Today there are more privileged users than ever before. Providing access is not optional it is a business necessity. But how do you avoid excessive access? Providing the right access at the right time is the formula for reducing your risk and securing a world of data. At FedEx empowering the right people at the right time is not only good business, but it's also good security. For more information on Security, please visit: http://cainc.to/CAW17-Security

Case Study: Privileged Access in a World on Time

CA Technologies

As one of the most forward thinking critical infrastructure companies in the UK, SGN is blazing a trail by becoming the first UK critical infrastructure company to run 100% in the cloud and using innovative IoT technologies to revolutionize the management of gas pipelines. To manage the risk, SGN embarked on a mission to shape the attack path of intruders. In this session, Mo Ahddoud, CISO at SGN will share how he used a technique called attack path mapping to put privileged access at the center of SGN's digital transformation. For more information on Security, please visit: http://cainc.to/CAW17-Security

Case Study: How SGN Used Attack Path Mapping to Control Privileged Access in ...

CA Technologies

Around the globe, citizens are demanding 24/7 access to government, and this is driving a dramatic re-architecture of public services putting citizens in control, increasing participation and access to services. From two different parts of the world, The State of Louisiana & The State of Amazonas in Brazil have both become centers for innovation. In this session, they will share and demonstrate how they are designing a government built to change and breaking down silos to make the citizen the center of government. For more information on Security, please visit: http://cainc.to/CAW17-Security

Case Study: Putting Citizens at The Center of Digital Government

CA Technologies

Recent newsworthy data breaches have business and IT leaders asking, “Are we learning from the mistakes of others?” In an ever-increasing threat environment, security leaders face mounting pressures to deliver effective security capabilities that protect business assets while balancing budgets, security risks and regulatory issues. For more information on Security, please visit: http://cainc.to/CAW17-Security

Making Security Work—Implementing a Transformational Security Program

CA Technologies

Keynote: Making Security a Competitive Advantage

CA Technologies

Emerging Managed Services Opportunities in Identity and Access Management

CA Technologies

The Unmet Demand for Premium Cloud Monitoring Services—and How Service Provid...

CA Technologies

Leveraging Monitoring Governance: How Service Providers Can Boost Operational...

CA Technologies

The Next Big Service Provider Opportunity—Beyond Infrastructure: Architecting...

CA Technologies

Application Experience Analytics Services: The Strategic Digital Transformati...

CA Technologies

Join this session for a taste of mainframe excellence deconstructed, with Jean Louis Vignaud, VP of Product Management, sharing the CA Technologies vision for how mainframe as a service breaks silos through a unified, enterprise-grade toolset deployed mobile to mainframe. Learn how a menu of IBM z Systems® services can be intelligently configured and provisioned to deliver at scale delight for the entire IT team—reduced TCO and flawless SLA delivery for CIOs, unparalleled security and compliance management for CISOs, and greater accessibility to mainframe code and data through a redesigned, “cloud-like experience” for enterprise architects and developers. Stay connected at: http://ow.ly/d0f350g68Bq Thank you.

Application Experience Analytics Services: The Strategic Digital Transformati...

CA Technologies

In this roadmap session, join us to explore how bleeding-edge data science algorithms are now being incorporated in real life into CA Mainframe Operational Intelligence to better predict performance issues and prevent costly downtime and capacity spikes across the IT landscape. See how you can get real-time insight to what may happen sooner and in-depth guidance on what you should do about it. And, learn how to use open tools that can pull in data feeders from other systems, to improve results. Whether you’re a mainframe novice or a seasoned operations expert, you'll find new tools can improve your SLA performance, MTTR and more. For more information on Mainframe, please visit: http://ow.ly/pbDM50g68zT

Strategic Direction Session: Deliver Next-Gen IT Ops with CA Mainframe Operat...

CA Technologies

With great power comes great responsibility. Mainframes have both: the power of data and transactions that run the application economy, and the responsibility to keep that data protected. Join this roadmap session to learn from CA data privacy leaders and see the future of the data-centric security strategy, covering key products such as CA Data Content Discovery for z/OS, CA Compliance Event Manager and more. Learn how to enhance your data privacy and simplify regulatory compliance, plus get a view into the roadmap of what's to come in the mainframe security and compliance portfolio. For more information on Mainframe, please visit: http://ow.ly/Ik2H50g66cN

Strategic Direction Session: Enhancing Data Privacy with Data-Centric Securit...

CA Technologies

The promise of blockchain, or specifically distributed ledger technology, has captured the attention of business and IT leaders across multiple industries. Now is the time to move from hype to reality. This session will examine use cases of pioneering companies that apply blockchain in a multi-party entity environment with immutable smart contracts. We’ll share how some DevSecOps requirements are fundamentally different for blockchain pilots and full deployment—from getting started with the right development environment to concerns of security, encryption and operational visibility. We will also discuss integration of blockchain with existing systems of record and the use of shadow blockchain as an evolutionary step towards adoption. Join this session to learn more about developing, deploying, and securing blockchain. For more information on Mainframe, please visit: http://ow.ly/VnBh50g66bO

Blockchain: Strategies for Moving From Hype to Realities of Deployment

CA Technologies

In this keynote session, hear from Ashok Reddy, GM for CA Mainframe to learn how you can establish digital trust using the power of the new IBM Z and the Modern Software Factory to become a digital enterprise. CIO’s can deliver better economics and TCO. IT operations teams can enable self-driving mainframe data centers to deliver 100% SLA’s. CISO’s and auditors can protect sensitive data to avoid fines tied to GDPR and regulations. Enterprise Architects and Developers can use the same open, modern DevSecOps toolset, mobile-to-mainframe. And, get a sneak peek at new innovations: Mainframe as a Service and Blockchain which can put you in the driver’s seat to transform the way your company does business. Joining Ashok will be key leaders from IBM, General Motors, and Southwest Gas who will share their perspectives on digital transformation. Stay connected at http://ow.ly/4NOy50g63Ji

Establish Digital Trust as the Currency of Digital Enterprise

CA Technologies

How Components Increase Speed and Risk

CA Technologies

Securing Your Enterprise Continuous Delivery Pipelines with CA Automation Sol...

CA Technologies

The CA Technologies | Veracode Platform: A 360-Degree View of Your Applicatio...

CA Technologies

"This is the second presentation in the series on building application security programs. DevSecOps is starting to ease the tension between security professionals and developers. The more collaborative approach to software development means supporting developers in their responsibility to create functional, high-quality code securing applications no longer sits solely in the realm of security professionals. Developers are responsible for creating secure code as part of creating functional, high-quality code. While the positive impact on developers' and security professionals’ relationships cannot be understated, it does mean that conducting security tests needs to happen earlier in the software development lifecycle (SDLC) than ever before. Join this presentation to understand why testing early results in higher-quality, secure code and how your organization can bring testing into the earliest phase of the SDLC—all while improving the relationship between developers and security professionals. Attendees will also get a first-hand look at the tools developers can use to conduct these security tests. For more information on DevSecOps, please visit: http://ow.ly/s26T50g63eQ

When You Test Matters: Why Testing Early in the SDLC is Important

CA Technologies

Application Security in a DevOps World

CA Technologies

Plus de CA Technologies (20)