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Global Product Management Talk
With Terry Jones, Former CEO,
Travelocity.com; Chairman,
Kayak.com
For Innovation’s Sake, Reach Through The ‘Bozone’ Layer,
Encourage New Ideas And Experimentation
FOR IMMEDIATE RELEASE
PRLog (Press Release) – June 9, 2013 - SAN FRANCISCO -- Terry
Jones founded Travelocity.com and then founded its new competitor
Kayak.com. What was the secret to his decades of leadership success?
“The leaders at the top need to hear from the people on the line – the
clerks, the customer service reps, the people who are actually touching
the customers,” says Jones, author of “On Innovation.”
“They’re almost always the employees with the best ideas for solving
problems, streamlining processes, improving the customers’ experience.
That’s where innovation begins.”
The trouble is, in companies where the leadership has made failure too
risky for middle managers, an impenetrable “bozone layer” forms
between those at the top and those at the bottom.
“The short-term solution is for leaders to find ways to reach through the
‘bozone layer’ and talk to the workers. Solicit their ideas, implement
them and give them a really big shout out for their great
contribution,”Jones says.
The long-term solution is to vaporize the bozone layer by changing the
culture.
“Encourage experimentation and new ideas. When something doesn’t
work, kill the project -- not the person! People need to know it’s safe to
experiment and even to fail.”
Terry Jones, Founder & Former CEO, Travelocity.com; Chairman,
Kayak.com will join host, Cindy F. Solomon, on Monday, June 10, 2013
at the simultaneous times of 10:00 AM Pacific Time, 11:00 AM MST
Denver, 12:00 Noon CST Chicago, and 1:00 PM EST Boston.
Participants are welcome to listen live
at http://www.blogtalkradio.com/prodmgmttalk, call in to talk on the show
(323) 927-2957 and to participate on Twitter by following
@ProdMgmtTalk and tweeting using the hashtag #ProdMgmttalk
----------------------
NOTE: DAY & TIME
Monday, June 10, 2013 at the simultaneous times of 10:00 AM Pacific
Time, 11:00 AM MST Denver, 12:00 Noon CST Chicago, and 1:00 PM
EST Boston.
-----------------------
About Terry Jones
Terry Jones founded Travelocity.com in 1996 and
led the company as president and CEO until May
2002. He is managing principal of Essential Ideas,
a consultancy he cofounded to help companies in
their transition to the digital economy, and serves
as chairman of the board at Kayak.com, which he
also founded. Previously, he served as chief
information officer at Sabre Inc., where he held
various executive positions for 24 years. Before
Sabre, he joined American Airlines as director of
product development and eventually became
president of the division. Jones is a graduate of
Denison University. http://tbjones.com/
Terry's New Book is "ON Innovation"
This book's focus is turning on innovation in your culture,
teams and organization.
On Innovation has 72 short ideas on how to build teams,
create a culture, and select the best ideas. It includes a
section on "Innovation in a large corporation"
It is available on Amazon in paperback and Kindle format
and in the IBook store for Ipad.
PIPELINE 2013 Mini
Conference: June 19th
View special re-airings
of presentations from
Terry Jones and Dr. Robert Cooper and then join
them for live Q&A. Register today for the PIPELINE
2013 Mini Conference: June 19th.
http://bit.ly/1112KMn
About The Global Product Management Talk
The Global Product Management Talk is a discussion of vital issues
affecting professionals passionate about products, business process,
product management, startups, marketing, innovation and excellence.
Global Product Management Talk: http://www.prodmgmttalk.com
Follow for reminders: http://bit.ly/nbw9Yr
Listen on iTunes http://bit.ly/silH98
Android App http://bit.ly/tEeWFx
RSS http://bit.ly/IyCnJD
Twitter @ProdMgmtTalk
Sponsor: http://bit.ly/gF0Tt3
Speak: http://bit.ly/f4xAIW
Contact: info@prodmgmttalk.com
Global map of product camps: http://bit.ly/phwTS1
-------------------
Brought to you this week by:
The AIPMM
The Association of International Product Marketing and Management
(AIPMM), founded in 1998, promotes worldwide excellence in product
management education and provides training, education, certification
and professional networking opportunities. With members in 65
countries, the AIPMM is the Worldwide Certifying Body of product team
professionals and offers globalized trainings and credentials localized for
specific markets designed to meet the challenges of a constantly
changing business landscape. The Agile Certified Product Manager®
(ACPM), Certified Product Manager® (CPM), Certified Product
Marketing Manager® (CPMM), Certified Brand Manager® (CBM), and
Certified Innovation Leader (CIL) programs allow individual members to
demonstrate their level of expertise and provide corporate members an
assurance that their product professionals are operating at peak
performance.
http://www.aipmm.com
AIPMM News & Views email newsletter:
http://www.aipmm.com/subscribe
--------------------------------------
Sprint.ly. Don't ask how it's going; watch how it's
going with Sprint.ly. You can find them on the web at sprint dot ly.
Sprint.ly is project management software that brings in the entire
corporation to the software development process by showing managers
and non-engineers a top-level view of what the programmers are doing.
Site: https://sprint.ly
Blog: http://blog.sprint.ly/
--------------------------------------
Brainmates.com - Boosting People and Product
Performance. Subscribe to their newsletter, read popular brainrants,
learn about their consulting and mentoring approach to forward your
product management career and methods.
----------------------------------------
Sponsumo solves the headaches of managing
conferences and other events, and allows you to focus on relationships
and sales. Sign up for a trial account at sponsumo.com
--------------------------------------
Startup Product Summit
Register for Startup Product Summit SF2 October 11, 2013!
http://bit.ly/11J59AG
Startup Product is a movement for product excellence through cross-
discipline collaboration and holistic product perspective. There is a
lifecycle that every product, startup, idea and project passes through to
be realized. Focusing on where the product is in its lifecycle enables a
conversation that brings us all together on what will serve the product
most to arrive at product/market fit, sustain growth and generate revenue
streams.
Site: http://startupproduct.com
Meetings: http://www.meetup.com/StartupProductTalks/
Bring Startup Product Talks and Summit to your community!
http://www.meetup.com/StartupProduct
Newsletter: http://bit.ly/WtN2oY
Twitter: http://www.twitter.com/startupproduct
-------------------
Broadcast recorded live at Studio132 by BZLewis
http://www.studio132.com
-------------------
Music courtesy of @BlameSally http://www.BlameSally.com
-------------------
Disclaimer
Specifications are subject to change, without notice. While due caution
has been exercised in the production of this document, possible errors
and omissions are unintentional.
--- End ---
Listen! http://bit.ly/16NLiCt
Call in to talk on the show (323) 927-2957 and participate on
Twitter by following @ProdMgmtTalkand tweeting using the
hashtag #ProdMgmtTalk
--------------------------------------------------------------------------------
NOTE: DAY & TIME
Monday, June 10, 2013 at the simultaneous times of 10:00
AM Pacific Time, 11:00 AM MST Denver, 12:00 Noon CST
Chicago, and 1:00 PM EST Boston.
--------------------------------------------------------------------------------
Listen! http://bit.ly/16NLiCt
Background resources: http://bit.ly/11cRNuZ
Mark your calendar with the correct
time:http://bit.ly/12vGwbl
Follow for reminders: http://bit.ly/nbw9Yr
Curated Content: http://bit.ly/TV4Dsp
Participate! http://bit.ly/eC3D09
Survey: http://bit.ly/XejfWi
What is #ProdMgmtTalk? http://bit.ly/AlLEbN
Join Global Product Management Talk! http://linkd.in/jRmwRx
Never participated in a twitter chat? FAQs http://t.co/Qr2s1o0O
Learn How to participate in Socratic Twitter Talk via Global Prod Mgmt Talk
http://t.co/nV2DZflo
Learn about Tweeting Best Practices and Twitter Talk
FAQs http://t.co/8WzU7LSf
Want to reach target audience of Product Professionals? Sponsor Global
Product Management Talk! http://bit.ly/gF0Tt3
Join us at http://tweetchat.com/room/prodmgmttalk automatically appends
hashtag
Our format: we post questions Q1, Q2, Q3 Please answer using A1, A2, A3
Questions for Discussion:
PreQ: Please introduce yourself, where you are tweeting from & your
involvement with #prodmgmt #prodmgmttalk
Q1 If company leaders reward middle managers for their
successes, doesn’t that encourage risk-taking?
Q2 In your own experience as a business leader, what was the best
innovative idea you implemented that came from “the bottom”?
Q3 How can leaders win the trust of managers who’ve seen people
demoted or fired for taking a risk that bombed?
Q4 What’s a good example of an innovative company that has
successfully dealt with the bozone layer
Contact Email : info@prodmgmttalk.com
Source : Global Product Management Talk
City/Town : San Francisco
State/Province : California
Country : United States
Register for Startup Product Summit SF2 October 11, 2013 at Broadway
Studios http://bit.ly/11J59AG

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Global Product Management Talk With Terry Jones, Former CEO, Travelocity.com; Chairman, Kayak.com

  • 1. Global Product Management Talk With Terry Jones, Former CEO, Travelocity.com; Chairman, Kayak.com For Innovation’s Sake, Reach Through The ‘Bozone’ Layer, Encourage New Ideas And Experimentation FOR IMMEDIATE RELEASE PRLog (Press Release) – June 9, 2013 - SAN FRANCISCO -- Terry Jones founded Travelocity.com and then founded its new competitor Kayak.com. What was the secret to his decades of leadership success? “The leaders at the top need to hear from the people on the line – the clerks, the customer service reps, the people who are actually touching the customers,” says Jones, author of “On Innovation.” “They’re almost always the employees with the best ideas for solving problems, streamlining processes, improving the customers’ experience. That’s where innovation begins.” The trouble is, in companies where the leadership has made failure too risky for middle managers, an impenetrable “bozone layer” forms between those at the top and those at the bottom. “The short-term solution is for leaders to find ways to reach through the ‘bozone layer’ and talk to the workers. Solicit their ideas, implement them and give them a really big shout out for their great
  • 2. contribution,”Jones says. The long-term solution is to vaporize the bozone layer by changing the culture. “Encourage experimentation and new ideas. When something doesn’t work, kill the project -- not the person! People need to know it’s safe to experiment and even to fail.” Terry Jones, Founder & Former CEO, Travelocity.com; Chairman, Kayak.com will join host, Cindy F. Solomon, on Monday, June 10, 2013 at the simultaneous times of 10:00 AM Pacific Time, 11:00 AM MST Denver, 12:00 Noon CST Chicago, and 1:00 PM EST Boston. Participants are welcome to listen live at http://www.blogtalkradio.com/prodmgmttalk, call in to talk on the show (323) 927-2957 and to participate on Twitter by following @ProdMgmtTalk and tweeting using the hashtag #ProdMgmttalk ---------------------- NOTE: DAY & TIME Monday, June 10, 2013 at the simultaneous times of 10:00 AM Pacific Time, 11:00 AM MST Denver, 12:00 Noon CST Chicago, and 1:00 PM EST Boston. ----------------------- About Terry Jones Terry Jones founded Travelocity.com in 1996 and led the company as president and CEO until May 2002. He is managing principal of Essential Ideas, a consultancy he cofounded to help companies in their transition to the digital economy, and serves as chairman of the board at Kayak.com, which he also founded. Previously, he served as chief information officer at Sabre Inc., where he held various executive positions for 24 years. Before Sabre, he joined American Airlines as director of product development and eventually became president of the division. Jones is a graduate of Denison University. http://tbjones.com/
  • 3. Terry's New Book is "ON Innovation" This book's focus is turning on innovation in your culture, teams and organization. On Innovation has 72 short ideas on how to build teams, create a culture, and select the best ideas. It includes a section on "Innovation in a large corporation" It is available on Amazon in paperback and Kindle format and in the IBook store for Ipad. PIPELINE 2013 Mini Conference: June 19th View special re-airings of presentations from Terry Jones and Dr. Robert Cooper and then join them for live Q&A. Register today for the PIPELINE 2013 Mini Conference: June 19th. http://bit.ly/1112KMn About The Global Product Management Talk The Global Product Management Talk is a discussion of vital issues affecting professionals passionate about products, business process, product management, startups, marketing, innovation and excellence. Global Product Management Talk: http://www.prodmgmttalk.com Follow for reminders: http://bit.ly/nbw9Yr Listen on iTunes http://bit.ly/silH98 Android App http://bit.ly/tEeWFx RSS http://bit.ly/IyCnJD Twitter @ProdMgmtTalk Sponsor: http://bit.ly/gF0Tt3 Speak: http://bit.ly/f4xAIW Contact: info@prodmgmttalk.com Global map of product camps: http://bit.ly/phwTS1 ------------------- Brought to you this week by:
  • 4. The AIPMM The Association of International Product Marketing and Management (AIPMM), founded in 1998, promotes worldwide excellence in product management education and provides training, education, certification and professional networking opportunities. With members in 65 countries, the AIPMM is the Worldwide Certifying Body of product team professionals and offers globalized trainings and credentials localized for specific markets designed to meet the challenges of a constantly changing business landscape. The Agile Certified Product Manager® (ACPM), Certified Product Manager® (CPM), Certified Product Marketing Manager® (CPMM), Certified Brand Manager® (CBM), and Certified Innovation Leader (CIL) programs allow individual members to demonstrate their level of expertise and provide corporate members an assurance that their product professionals are operating at peak performance. http://www.aipmm.com AIPMM News & Views email newsletter: http://www.aipmm.com/subscribe -------------------------------------- Sprint.ly. Don't ask how it's going; watch how it's going with Sprint.ly. You can find them on the web at sprint dot ly. Sprint.ly is project management software that brings in the entire corporation to the software development process by showing managers and non-engineers a top-level view of what the programmers are doing. Site: https://sprint.ly Blog: http://blog.sprint.ly/ -------------------------------------- Brainmates.com - Boosting People and Product Performance. Subscribe to their newsletter, read popular brainrants, learn about their consulting and mentoring approach to forward your product management career and methods. ----------------------------------------
  • 5. Sponsumo solves the headaches of managing conferences and other events, and allows you to focus on relationships and sales. Sign up for a trial account at sponsumo.com -------------------------------------- Startup Product Summit Register for Startup Product Summit SF2 October 11, 2013! http://bit.ly/11J59AG Startup Product is a movement for product excellence through cross- discipline collaboration and holistic product perspective. There is a lifecycle that every product, startup, idea and project passes through to be realized. Focusing on where the product is in its lifecycle enables a conversation that brings us all together on what will serve the product most to arrive at product/market fit, sustain growth and generate revenue streams. Site: http://startupproduct.com Meetings: http://www.meetup.com/StartupProductTalks/ Bring Startup Product Talks and Summit to your community! http://www.meetup.com/StartupProduct Newsletter: http://bit.ly/WtN2oY Twitter: http://www.twitter.com/startupproduct ------------------- Broadcast recorded live at Studio132 by BZLewis http://www.studio132.com ------------------- Music courtesy of @BlameSally http://www.BlameSally.com ------------------- Disclaimer Specifications are subject to change, without notice. While due caution has been exercised in the production of this document, possible errors and omissions are unintentional. --- End --- Listen! http://bit.ly/16NLiCt Call in to talk on the show (323) 927-2957 and participate on Twitter by following @ProdMgmtTalkand tweeting using the hashtag #ProdMgmtTalk
  • 6. -------------------------------------------------------------------------------- NOTE: DAY & TIME Monday, June 10, 2013 at the simultaneous times of 10:00 AM Pacific Time, 11:00 AM MST Denver, 12:00 Noon CST Chicago, and 1:00 PM EST Boston. -------------------------------------------------------------------------------- Listen! http://bit.ly/16NLiCt Background resources: http://bit.ly/11cRNuZ Mark your calendar with the correct time:http://bit.ly/12vGwbl Follow for reminders: http://bit.ly/nbw9Yr Curated Content: http://bit.ly/TV4Dsp Participate! http://bit.ly/eC3D09 Survey: http://bit.ly/XejfWi What is #ProdMgmtTalk? http://bit.ly/AlLEbN Join Global Product Management Talk! http://linkd.in/jRmwRx Never participated in a twitter chat? FAQs http://t.co/Qr2s1o0O Learn How to participate in Socratic Twitter Talk via Global Prod Mgmt Talk http://t.co/nV2DZflo Learn about Tweeting Best Practices and Twitter Talk FAQs http://t.co/8WzU7LSf Want to reach target audience of Product Professionals? Sponsor Global Product Management Talk! http://bit.ly/gF0Tt3 Join us at http://tweetchat.com/room/prodmgmttalk automatically appends hashtag Our format: we post questions Q1, Q2, Q3 Please answer using A1, A2, A3 Questions for Discussion: PreQ: Please introduce yourself, where you are tweeting from & your involvement with #prodmgmt #prodmgmttalk Q1 If company leaders reward middle managers for their successes, doesn’t that encourage risk-taking? Q2 In your own experience as a business leader, what was the best
  • 7. innovative idea you implemented that came from “the bottom”? Q3 How can leaders win the trust of managers who’ve seen people demoted or fired for taking a risk that bombed? Q4 What’s a good example of an innovative company that has successfully dealt with the bozone layer Contact Email : info@prodmgmttalk.com Source : Global Product Management Talk City/Town : San Francisco State/Province : California Country : United States
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