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Surprising and Delighting Your Community 1   Mitchell Fawcett Motive Communications @mitchellfawcett Copyright Mitchell Fawcett 2014
Value of Guest Loyalty 6 Stays Per Year $36,000 $200 x 3 Nights 10 Years of Loyalty Copyright Mitchell Fawcett 2014
What do your customers value? What can your business offer? Copyright Mitchell Fawcett 2014
Copyright Mitchell Fawcett 2014
Copyright Mitchell Fawcett 2014
Fight#FightIrritation Copyright Mitchell Fawcett 2014
Copyright Mitchell Fawcett 2014
Copyright Mitchell Fawcett 2014
Copyright Mitchell Fawcett 2014
Copyright Mitchell Fawcett 2014
11  Copyright Mitchell Fawcett 2014
Copyright Mitchell Fawcett 2014
Copyright Mitchell Fawcett 2014
14  Copyright Mitchell Fawcett 2014
Copyright Mitchell Fawcett 2014
Stalking Your Customers Copyright Mitchell Fawcett 2014
Facebook Twitter LinkedIn Instagram Pinterest FourSquare Legit Sleuthing Copyright Mitchell Fawcett 2014
Who to Surprise and Delight? New Customers Loyal Customers Customers with Past Complaints Customers with Milestones Social Influencers and Media Copyright Mitchell Fawcett 2014
What do Community Managers Need? Listening Skills Excellent CRM Software Operational Integration Responsiveness Empowerment Time Copyright Mitchell Fawcett 2014

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