Presentation created for COMM 107 - Oral Communication: Principles and Practice University of Maryland Source: Communication: A Social and Career Focus by Berko, Wolvin & Wolvin

1. CHAPTER 1 The Human Communication Process

2. Communication is one of the most important skills we learn. And yet…

4. 20% of the nation’s youth cannot adequately communicate orally

5. 63% cannot give clear oral directions

6. Adults listen at a 25% level of efficiency

7. 50 - 70% of people fear speaking in public

9. How would you define communication?

10. How would you define communication?

11. Characteristics of communication

12. Levels of communication Intrapersonal Interpersonal Public

13. Communication occurs within a system. When the system breaks down, communication breaks down. Bad systems can correct themselves.

14. Components of human communication

15. Individual perceptions

16. Source

17. Channel

18. Receiver

19. Context

20. Noise Environmental Physiological-impairment Semantic Syntactical Organizational Cultural Psychological Can happen at any stage. You have to learn how to deal with it by constantly seeking feedback

21. Models of communication

22. Group Project Assignments

23. Models of communicationLINEAR

24. Models of communicationINTERACTIONAL

25. Models of communicationTRANSACTIONAL

26. How are these models being challenged today?

29. Ethical communication Ethical communication is to conform to the moral standards of their society Unethical communicators use language that degrades or injures human personalities by exaggeration, pseudotruths, twisting of words and name-calling

30. Ethical communication Raise listeners’ level of expertise on a topic Avoid mental or physical coercion Give credit to source Don’t invent or fabricate information Remember! Listeners have to be ethical too, by taking things in with a grain of salt