For more information on AltiGen Upgrades contact CTI Communications at 970-221-9119 ext 107 or sales@cticommunications.com

1. CTI Communications, LLC
Create a Competitive Advantage for your Organization with CTI’s Cost
Effective and Customer‐focused IT and Communications Solutions
AltiGen Upgrade Services
CTI Communications is proud to offer a full range of AltiGen system upgrade options. Our team
of technicians has experience performing all levels of AltiGen system upgrades including loading
quickfixes, major version upgrade, and stand-alone system to AltiGen softswtich migration. CTI
is currently a member of an elite group of resellers involved in AltiGen’s beta testing program.
Our team is one of the first in the country to have access to new AltiGen software. Once we
receive the beta software we put it through extensive testing not only in our lab but on our live
production server. We never release a version of software to a customer that we are not
comfortable running on our in-house AltiGen system. As part of this testing, we qualify all of the
various upgrade paths from multiple previous versions to insure that we have an extensive
knowledge base prior to upgrading a customer’s system. Below is an overview of some of the
upgrade options available to all AltiGen customers. For additional details, please contact the CTI
Sales department at 970-221-9119 ext 107 or contact us.
Software Assurance
Upgrading your AltiGen system requires it to be registered on a Software Assurance plan with
AltiGen. These plans provide you with all upgrades, fixes and patches from AltiGen while
enrolled. For more information on AltiGen Software Assurance click here. If you are not currently
enrolled in a Software Assurance we will be happy to discuss your options and provide pricing
quotes for the different levels.
Legacy Software Upgrades
As with all software companies AltiGen only supports direct upgrades from one version behind
the current release. CTI has performed successful upgrades from many older versions of AltiGen
software. Whether you are currently running Altiware 4.0, 4.6, or 5.0a we can get your system
current and in most cases keep your valuable configuration in tact, minimize system down time
and reconfiguration.
Hardware Upgrades
Your AltiGen phone system is a computer server. As with all computers, the hardware needs to
be replaced at regular intervals. This is especially important with your AltiGen server as it runs
24/7 and its up-time is critical to operating your business. The largest areas of investment in
your AltiGen system are the telephony boards, AltiGen licenses, and phones. CTI can design an
upgrade plan for your AltiGen server that will minimize down-time while utilizing the highest
possible amount of your current investment. We specialize in remote hardware upgrades to help
minimize the high cost of onsite service. CTI will pre-configure your new hardware to be a direct

2. CTI Communications, LLC
Create a Competitive Advantage for your Organization with CTI’s Cost
Effective and Customer‐focused IT and Communications Solutions
drop in replacement for your current server. Using this method we have performed hardware
upgrades for customers all across the country. We also have onsite servers available. For
additional details about this process please contact us at the address or number below.
Analog to VoIP (hybrid) Upgrades
Over the last few years, VoIP (Voice over IP) technology has made great progress in availability
and reliability. As many AltiGen systems were purchased prior to these advancements, they were
installed using all analog phones. CTI has the knowledge and skills to design and implement a
migration path from analog to VoIP for your AltiGen system utilizing your existing investment in
hardware and AltiGen licensing. These “hybrid” AltiGen systems give you all of the great AltiGen
features you are familiar with along with the advanced feature set of VoIP at a vastly reduced
cost as compared with a forklift upgrade to a new IP capable system. For additional details,
please contact the CTI Sales Department at 970-221-9119 ext 107 or contact us.
Upgrade to Softswitch
In 2009, AltiGen released Max Communications Server Softswitch platform. This is the new
enterprise communications platform from AltiGen that is scalable to 5000 extensions at a single
location. As a premier business partner, CTI has the ability to help your growing organization
migrate from your current AltiGen system up to the Softswitch platform. MaxCS Softswitch
brings the great AltiGen features to the enterprise market, while utilizing your existing
investment in hardware, software, phones, and licenses. CTI currently recommends that any
customer with at least 150 extensions who is planning on growth in the next few years explore
migrating to MaxCS Softswitch.
Chad Pohja | Sales Manager | CTI Communications, LLC
970.221.9119 x107| Fax: 970.207.1284 | sales@cticommunications.com