Mythbusting patient habits with online portals: Myth 1- Patient access to portals will have no impact on satisfaction. Myth 2- Security of images will be the primary obstacle in preventing patients from using a portal. Myth 3- Age will be a hurdle for adoption. Myth 4- Patients will be more likely to use a portal for their children's images than their own. Myth 5- Patients currently using online tools are more likely to use a portal than those who don't. Myth 6- For patients who use the portal, there are some exams considered more important to have access to than others. Myth 7- Patients with a history of having images retaken are more likely to use a portal. Read more of the study at http://www.carestream.com/study

1. Had no retakes and
would use portal
Had retakes and
would also use portal
92%Myth7
Patient Habits with
Online Portals
its with
rtals
Patient access to portals will have
no impact on satisfactionMyth 1
Security of images will be the primary obstacle
in preventing patients from using a portalMyth 2
Myth1
Security will be the primary obstacle in
preventing patients from using a portal
Age will be a hurdle for adoption
Myth 3
Patients will be more likely to use a portal
for their children’s images than their ownMyth 4
Patients currently using online tools are more
likely to use a portal than those who don’tMyth 5
For patients who use the portal, there are some exams
considered more important to have access to than othersMyth 6
Patients with a history of having images retaken
are more likely to use a portalMyth 7
For patients who use the
portal, there are some exams
considered more important to
have access to than others
Patients currently using online tools to
access health information are more likely
to use a portal than those who don’t
Myth 2
Myth6
I T C O M P E T E N C Y A S A F A C T O R F O R A C C E S S
Myth5
A G E A S A F A C T O R O F A C C E S S
Myth3
59%
of respondents over
the age of 71 were
very likely to use
an image portal
Myth4
Age will be a hurdle for adoption
37.6%
Online imaging
patient portal
All exams included in the study received high scores
X-ray Ultrasound MRI CT PETMammogram
95.7%95.6% 94.1% 94.3%95% 93.5%
Both patients currently using
online tools and those who didn’t
have access, indicated they would
be likely to use a portal
of the unlikely cite
security concerns
indicated they would use a patient portal to access their children’s data
OVER 80%
Patients with a history
of having images
retaken are more
likely to use a portal
Overall likelihood of using a patient portal:
83%Definitely 17%Unlikely
4 7out
of
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Myth 2Myth 2Myth 2Myth 2Myth 2Myth 2Myth 2Myth 2Myth 2Myth 2Myth 2
with
44
Patients will be more
likely to use a portal
for their children’s
images than their own
41.3%
Preferred method of image delivery:
8%
D O W N L O A D F U L L S T U D Y F O R C O M P L E T E D E T A I L S
79%
76%
reported they would return to the
imaging facility if needed in the future
indicated they would recommend the
medical providers' services to others
Both hard copy
and online imaging
patient portal
Access to a patient portal would
positively impact patients' relationships
with their medical providers
Patient access to portals will
have no impact on satisfaction
E X A M F R E Q U E N C Y A S A F A C T O R F O R A C C E S SE X A M F R E Q U E N C Y A S A F A C T O R F O R A C C E S SE X A M F R E Q U E N C Y A S A F A C T O R F O R A C C E S SE X A M F R E Q U E N C Y A S A F A C T O R F O R A C C E S SE X A M F R E Q U E N C Y A S A F A C T O R F O R A C C E S SE X A M F R E Q U E N C Y A S A F A C T O R F O R A C C E S S
S E C U R I T Y A S A F A C T O R F O R A C C E S S
Source: "Patient Attitudes Regarding Use And Utility Of A New Patient Portal Platform," James Wood and Timothy R. Hertweck, IDR Medical GmbH, June 2013.
@ h t t p : / / w w w. c a r e s t r e a m . c o m / s t u d y
Myth 2