1. Carlos Lopez
786.281.7114 / ccaliche111@hotmail.com / 11610 Mango Ridge Blvd, Seffner, FL 33584
Summary
Loyal, enthusiastic and dedicated service professional with over 20 years experience including
Assistant Maitre’ D and Team Head Waiter. Exceptional work ethic, organized, focused and results
oriented self-starter who works well under pressure and is dedicated to positive guest relations.
Excellent analytical processing, problem solving skills and fluent in English and Spanish.
Experience
Carnival Cruise Lines, Miami, FL (2015 - 1996)
Assistant Maitre’ D, Lido Deck 2015 - 2010
Directed the activities of all service staff at Lido Restaurant to provide a consistent high standard of service during
breakfast, lunch, afternoon teas, alternate dining and 24-hr pizzeria. Maximized the efficiency of the service staff
though effective scheduling and communication.
• Supervised service staff schedules, grooming and preparedness to ensure consistent service was
offered.
• Maintained beverage and ice cream stations.
• Responsible for F&B Service staff assigned to Bistro service including scheduling, rotation and
evaluations.
• Established and maintained operating par stocks for silverware and tableware items.
• Conducted daily inventory of ménage items and liaise with the Chef regarding the ordering of
replacements
• Advised F&B Manager regarding any shortage in the par level of equipment.
• Communicated with Sous Chef on duty to changes, addition and shortages.
• Greeted guests and visited guest tables on regular basis, solicited feedback on entire food and
beverage operation. Advised others, if necessary, and took corrective action where warranted.
• Communicated with Maitre’D and F&B Manager all situations and crew matters that needed their
attention
• Reviewed weekly service ratings, discussed results with appropriate personnel and took corrective
action
• Up-held public health standards, environmental policy compliance and ensured proper procedures
were followed for maintenance of all restaurant equipment, furniture, fixtures and flooring
Assistant Maitre’ D, Hotel 2010 - 2007
Oversaw the food and beverage activities for Room Service, Employee Dining Room service, banqueting and
group functions. Upheld consistency and high level of service in keeping with company Standards.
• Assigned to Room Service (including banqueting) and oversaw the two Team Head Waiters
• Worked in the guest dining room for dinner
• Monitored room service employees’ attendance, attire, attitude, cleanliness, neatness, and service.
• Communicated effectively and timely with personnel regarding procedural changes and upcoming
events
• Reviewed all the trays for correct set-up
• Ensured that equipment, fixtures and flooring in room service area were clean and to company
standards
• Conducted orientation for all F&B Servers and Operational staff assigned to room service.
• Established and maintained operating par stocks for silverware and equipment.
• Monitored costs and distribution of beverages for in-cabin service
• Enforced fair employee discipline and positive performance records where warranted
• Scheduled F&B Servers for banqueting and ensured all banqueting functions were set up timely
• Rotated F&B Servers in the dining room for Equal opportunities to work and train in the guest dining
room
Team Head Waiter 2007 - 1996

2. • Embraced company hospitality standards and ensured table service exceeded the company
specifications
• Greeted guests and co-workers with smiles, eye-contact and directing them by their names
• Arrived on time, in correct uniform, well groomed and ready to work every day
• Reviewed pantries and ensured proper set up
• Ensured all guests’ special requests made were accommodated timely and properly
• Learned the Ships activities and tours to make appropriate recommendations to the guests.
• Communicated effectively and timely with all members of the team
• Attended all training classes, meetings and safety drills as scheduled by management
• Completed many other miscellaneous tasks requested by management