1. Carole Poli
 : 07477335432 07 December1986
Email:policarole@gmail.com Nationality:French
45 KilnCourt,newell st
E14 7JP
Career summary
Immaculately presented, polite and rigor customer advisor who is motivated by being a team
player with a common goal. Well organized and capable of multi tasking, I am able to work
efficiently in a stressful environment and handling perfectly tight deadlines. I am a good
challenger and I am determined to achieve objectives and go extra miles. Remarkable ability to
work within a team, processing excellent communication skills and customer satisfaction
focused.
Work experiences
Master level, “Paul” French Bakery London Canary wharf
October 2013 / current
- Delivering excellent customer service and leading by example prompt service
- Assisting the shop manager with training the team and daily responsibilities
- Respectful and helpful to work colleagues and clients
- Working as part of a team to drive standards of quality
- Reliability and a flexible approach to working hours
Receptionist, “Millennium Lodge” London Kensal green
April 2013 - October 2013
- Welcome customer on arrival in courteous and helpful manners
- Proceeding check in and check-out efficiently, remaining calmunder pressure
- Processing payment, drawing up invoices and receipts
- Coordinating reservations and room allocations
- Answering telephone inquiries
- Dealing with and resolving customer complains
- Being a point of contact for the guests
Commercial Assistant“PierreHermé” Paris French Luxury pastry
September 2010 - December 2012
- Working with retail and commercial customers on an one to one basis
- Handling the whole delivery service
- Ensuring the highest standard of luxury goods
- Maximising sales opportunities by indentifying and responding to customers’ particular
needs

2. - Handling the claimservice department by answering the daily telephone/Emails queries
Store supervisor “PierreHermé” Paris famousFrench pastry
February 2009 - September 2010
- Ensuring that the branch sales floor is run effectively,
that the needs of customer are met and sales
opportunities are maximizes
- Coaching and supervising staff to deliver outstanding
customer service
- Providing first class personalized services, along with
an in-depth knowledge of our product
Executive assistant at “Créamédia” Paris
September 2006 - December 2008
I assisted the general manager of this professional training
center Créamédia Paris, from the creation.
I was the administrative assistant and was as well in charge of
the whole commercial department.
Academic qualification
 2014: Level 3 Food Safety and Hygiene Supervisor
Certificate
 2007 – 2009: Executive Assistant High level technician
degree
 2004 – 2006: A-level High school diploma economic and
commercial
 2005 : Emergency First Aid Certificate
Others
- I am passionate about travelling ( Tourism, Back packing,
business trip), I have been travelingl all over the Europe,
in Africa and America
- Sport: Fencing 7 years,
Basketball 9 years
- Volunteer at Matrselva ( french art association )
administrative assistance, supporting events and conferences
Key skills
 Impeccable customerservice
 In-depthBtoB/BtoC knowledge
 Computerliterate andknowledgeof
specialistsoftwares
 Optimal administrativeskills
 Bilingual :
- Frenchmothertongue
- Englishadvanced level
Personal skills
 Sophisticatedandexcellent
outstanding
 Extremelygoodorganisational skills
 Ability toproblemsolveusingown
initiatives
 Able toworkefficientlywithinateam
 Training/ mentoringstaff
 Able tocope underpressure
 Activelyseekopportunitiesfor
improvement
 Friendlyandefficienttelephone
manners
 Positive workattitude
 Meticulousattentiontodetails
 Flexible