Carolyn Brunson-Jones has over 7 years of experience in marketing including project management, customer support, training, and web design. She currently works as a Gil Hatch Customer Engagement Center Coordinator at Xerox, where she coordinates executive communications and workshops for customers. Previously she has led print solution support and assisted customers with their printing needs. She was also a management supervisor overseeing 120 employees at Kodak, where she reduced issues through rework processes and improved cross-shift communication.

1. Carolyn Brunson- Jones
52 Orchard Creek Circle
Rochester NY 14612
585 267-0801
Cbjones18@gmail.com
Professional Summary
With over seven years’ experience in marketing, my diverse background includes project management, customer & field
rep support/ equipment demonstrations and training, people management, process improvement and web design. I have
been able to leverage my excellent verbal and written communication skills throughout all facets of my role. Innovated
and Insightful thinker with a passion for addressing customer needs, increasing sales, stopping errors,mitigating risk, and
reducing cost. Recognized ability to ensure,drive, and deliver cost savings while motivating individual and team
performance. Additionally, four years as a small business owner, responsible for managing, designing, customer facing
and customer resolution allows me to provide a unique perspective to any position. I embrace new challenges and am
enthusiastic to learn and grow.
Education
Medaille College March 2013
Bachelor of Business Administration
Rochester Center of Theological & Biblical Studies May 2008
Associates in Christian Ministry
Certified Lean Six Sigma Green Belt June 2007
Professional Experience
Xerox Corporation, Webster NY May 1985– Present
Job Title: Gil Hatch Customer Engagement Center Coordinator
Job Duties:
 Coordinating Executive Communication Exchange and Leadership Workshop for Xerox customers
 Manage communications from internal Xerox Communication Tool to Xerox Field Sales Force employees.
 Maintained workflow server and Gil Hatch customer collaterals repository
 Support senior leadership team with field rep coordinating their meetings and capturing customer’s requirements
and logistical needs.
Job Title: Internal ServicesAccount Associate
Xerox Corporation, Downtown
Job Duties:
 Lead Print Solution support for four locations
 Assisted customer with printing needs
 Updating the Print Solution Website
 Training of other associates when needed
Kodak, Rochester NY November 1976 – May 1985
Job Title: Management Supervisor
Job Duties:
 Responsible for scheduling, managing, training, budget and safety of 120 employees on the Wire Harness Line.
 Reduced hardware issue by facilitating successfullow cost rework processes
 Worked closely and effectively with other manages for producing the final product
 Improved communication issues between second and third shift personnel