Tees Valley: Your Profitable Outsourcing Location

Tees Valley:
Your Profitable
Outsourcing Location

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Contents
02 new solutions 09 outsourced 17 Transport links
To use this interactive
for a new Era contact centre 18 Wide choice of
pdf simply click on the
links or content list 03 Why outsourcers 13 Who’s Here sites and Premises
to be directed to the Prefer Tees Valley
15 Public sector relocation 21 Tees Valley lifestyle
relevant pages or use the 04 Business Process
navigation arrows below. outsourcing 16 ready-made Workforce 23 Help for Your
next Move
06 Public sector shared
services & Document
solutions

ouTsourcing locaTion
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Page 01

New Solutions for a New era
CONTeNTS The market for business process outsourcing (BPo) has been one of the most
02 new solutions for a new Era
03 Why outsourcers Prefer Tees Valley
important growth sectors of the uK economy in recent years providing thousands
04 Business Process outsourcing of new jobs. Even in the economic downturn, major deals have been secured,
06 Public sector shared services but outsourcers are constantly under pressure to reduce costs and improve service.
& Document solutions
09 outsourced contact centre There are a number of emerging tees Valley is also an area that is proving
13 Who’s Here? opportunities for BPO providers and the value of close collaboration between
15 Public sector relocation the Tees Valley in North east england is local authorities and the private sector.
at the very heart of them. our five local authorities (Darlington;
16 ready-made Workforce Hartlepool; Middlesbrough; Redcar
17 Transport links the pressures on all parts of the public
and Cleveland; and stockton-on-tees),
and private sector to improve efficiency
18 Wide choice of sites and Premises together with the local business leaders,
is driving a radical transformation in the
have come together as tees Valley
21 Tees Valley lifestyle way services are delivered in the uK. in
unlimited (tVu) to work more effectively
23 Help for Your next Move the public sector the recently announced
to promote economic growth in the
spending cuts, together with demands
area. the area was given the go-ahead
from every government department
to form a local enterprise Partnership in
to drive greater efficiencies, are widely
october 2010.
expected to create new opportunities for
the uK outsourcing industry. the tees Valley is the perfect location
if you are looking at establishing a BPo
One place that is clearly ahead of the
function, a customer contact centre or
game in all these respects is Tees Valley.
a shared service centre. the benefits of
not only is tees Valley a major centre for doing so are outlined briefly in this report.
outsourcing companies, it is a proven
cost-effective location, too, serving many
large international blue-chip clients from
the area.

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Page 02

Why Outsourcers
CONTeNTS
Prefer Tees Valley
04 Business Process outsourcing The number of outsourcers that have chosen to locate part of their business
06 Public sector shared services in Tees Valley is growing year after year. The reasons for this relate to the
09 outsourced contact centre
local business environment, with a number of common factors regularly Glasgow
Edinburgh

13 Who’s Here? cited by local outsourcers. amongst others these are: Newcastle
15 Public sector relocation Tees Valley
16 ready-made Workforce Value for Money Low Turnover Tees Valley Difference
the bottom line for all successful With staff churn rates of less than 5%, Doing business in and from tees Valley
17 Transport links outsourcing deals is achieving the tees Valley outsourcers can be sure of is easy. Friendly local business networks Leeds
18 Wide choice of sites and Premises optimum balance of cost-effective a stable workforce. With recruitment and supportive partnerships with
21 Tees Valley lifestyle people, processes and places. tees Valley and training costs needing to be tightly local government agencies mean that Liverpool
Manchester
offers the lowest operating costs in the controlled, BPo firms like the reliability companies are made to feel welcome
23 Help for Your next Move uK without sacrificing on the quality of its of local workers and their reputation for here. there is a special attention to
workforce or sites. hard work. detail and a shared commitment to Birmingham
help businesses succeed. the first-class
transport infrastructure and excellent
Skilled Workers ‘Inshoring’ advantage quality of life make it even easier. Cardiff
Bristol London
there’s no shortage of available workers Many international offshoring locations
with the right skills. BPo firms in tees are experiencing the ‘triple whammy’ of
Valley are impressed by both the quantity rising costs, high churn rates and falling
and quality of the applicants whenever levels of customer service. this has
they recruit. structural changes in the led a number of major firms to look at
local economy and a number of high- uK outsourcing as an alternative. tees
profile business closures mean that a Valley is perfectly positioned to take full
ready-made workforce can be found on advantage of this.
your doorstep.

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Page 03

Business Process Outsourcing
CONTeNTS Major outsourcing providers have been working in Tees Valley for many years,
providing solutions for both private and public sector clients. £38m cost
savings
04 Business Process outsourcing
the area has proven to be a fertile
06 Public sector shared services
location for the recruitment of well- CaSe STUDY
and
£37m
qualified staff that are able to work
09 outsourced contact centre in a variety of specialist areas such
Mouchel Business Services
13
15
Who’s Here?
Public sector relocation
as accounting and finance; human
resources; it and customer services. Mouchel is one of the leading Business Process outsourcing providers to investment
16 ready-made Workforce
tees Valley companies already carry out
work for the likes of central and local local authorities in the uK, working with over 80 local authorities including in new systems
17 Transport links government, including the Department Milton Keynes, Bath & north east somerset and Middlesbrough.
for Work and Pensions and Department
18 Wide choice of sites and Premises With over 10,000 employees (1,000 of continue until at least 2016 after a
for education, and major private sector
21 Tees Valley lifestyle firms such as Creditsuisse and Zurich. which are located in Middlesbrough) contract extension was signed in
and recent wins in Hackney and 2010. the success of the partnership
23 Help for Your next Move
Bournemouth, Mouchel helps support was highlighted in 2008 by the Audit
the public highways infrastructure and Commission who commented: “the
provides a range of front-line services Middlesbrough partnership has a strong
such as: the provision of a Contact sense of common purpose, collaboration
Centre, council tax and housing benefits and mutual benefit [and] adds value
administration, and support services to the delivery of the council’s priorities
including finance services (accounts, while exceeding targets for job creation,
payroll, pensions administration), human savings and investment.”
resources, it, Property and FM services.
Mouchel is measured against six core
in the north east, the company’s partnership objectives, one of which
successful partnership with involves the delivery of cost savings
Middlesbrough Council is set to and best value.

WWW.MouCHel.CoM

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Page 04

Business Process Outsourcing
CONTeNTS
02 new solutions for a new Era CaSe STUDY
03 Why outsourcers Prefer Tees Valley rpmi
rpmi are one of the uK’s leading pension administrators and have had their head office in the north east of Tees Valley
england for over 45 years. Based in Darlington, they have provided high quality services to a range of successful = value for
13 Who’s Here?
businesses since 1965. money + low
15 Public sector relocation rpmi currently work for over 200 as a key part of the local economy and staff turnover
16 ready-made Workforce organisations and support over half a are committed to supporting its future
million scheme members with all of their growth by continuing to invest in the
17 Transport links pension needs. area and support the local community.
18 Wide choice of sites and Premises they believe the main strengths of being
rpmi provide a complete pensions
21 Tees Valley lifestyle based in tees Valley are the quality of
solution, ranging from scheme
their staff, illustrated by the company
23 Help for Your next Move administration, payroll and helpline
having some of the most qualified
support, through to project management,
staff in the pensions industry and a
communications and specialist trustee
very low turnover rate of less than 5%.
services.
lower overheads and access to a strong
they have increased their workforce infrastructure including rail, road and
by over 30% in the past three years, to air links also contribute to rpmi being
take staff numbers in their Darlington dedicated to their base in the north east.
HQ to over 250. rpmi see themselves

WWW.RPMi.Co.uK

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Page 05

Public Sector Shared Services
CONTeNTS
& Document Solutions
04 Business Process outsourcing local authorities in Tees Valley have been pioneering in their approach to shared
06 Public sector shared services services – something that is set to become the norm in the future given constraints
on public expenditure. The ongoing collaboration between local authorities in the
13 Who’s Here? area is widely regarded as demonstrating industry best practice for shared services.
15 Public sector relocation
According to national outsourcing
Association chairman Martyn Hart,
17 Transport links “outsourcing can achieve real results
18 Wide choice of sites and Premises for the public sector and provide lasting
employment for private sector workers –
21 Tees Valley lifestyle
not just as a short-term solution”. indeed,
23 Help for Your next Move ernst & Young’s 2009 paper ‘outsourcing:
time to review the value in a recession’
stated that “the business case for
outsourcing has never been more
compelling” and that it has “a clear role
to play in helping to manage the impact
of the current economic turmoil.”

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Page 06

CONTeNTS
CaSe STUDY
& Document solutions Xentrall Shared Services
13 Who’s Here?
Xentrall shared services is a groundbreaking public sector partnership
between stockton-on-tees Borough Council and Darlington Borough Council.
it was set up in 2008 to deliver key back office transactional services. Xentrall was
17 Transport links stockton and Darlington Councils are neighbouring unitary authorities which awarded the 2009
18 Wide choice of sites and Premises
have a culture of innovation and service improvement. ‘Legal Achievement
Xentrall works jointly with both Councils the Xentrall project is expected to of the Year’ by the
supporting them in the delivery of their generate savings in excess of £11m
services. the services currently being over a ten year period and is used by Municipal Journal
delivered by the partnership are it,
Design and Print, transactional HR and
many in the industry as a best practice
example of public sector shared
magazine.
transactional Finance. the partnership services. Xentrall was awarded the
was set up to deliver savings but 2009 ‘legal Achievement of the Year’
there has also been investment in by the Municipal Journal magazine.
the partnership providing additional
capacity to support each Council in the
transformation of their services.

WWW.XentRAll.CoM

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Page 07

CONTeNTS
CaSe STUDY
& Document solutions Capita Total Document Solutions
13 Who’s Here? Ftse 100 company Capita employ over 600 staff in Darlington across a number
15 Public sector relocation of functions, from pensions administration to back-office outsourcing.
A large part of their presence is to be managed offsite Capita are able to offer
17 Transport links found at Capita total Document solutions, onsite managed services. Tees Valley location =
500%
18 Wide choice of sites and Premises who have grown in terms of premises
Clients served from Darlington include
21 Tees Valley lifestyle by 500% over the past two years, with a
central and local government, police
corresponding 300% increase in revenue.
23 Help for Your next Move authorities, the nHs, the BBC and the premises growth +
this operation – which provides document private sector. in fact, they have the capacity
managed services, such as the scanning
of supplier invoices, proof of delivery
to store up to 800m documents at one time
and are well equipped to process more
300%
documents, expenses, HR files, sales orders than 2m documents per month. increased revenue
and a plethora of other document types.
Capita believe the advantages of tees Valley
secure storage for on premise and virtual
are its first-class transport links, value for
hosting, retrieval and destruction services,
money premises and stable workforce.
digital mailroom services and for companies
who do not wish to have their documents

WWW.CAPitA-tDs.Co.uK

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Page 08

Outsourced Contact Centre
CONTeNTS Business process outsourcing companies that are seeking to create a balanced
risk portfolio of local, nearshore and offshore locations, will appreciate the
04 Business Process outsourcing Tees Valley offer.
& Document solutions the cost and quality of our workforce
09 outsourced contact centre enables global providers to establish a CaSe STUDY
uK, european or global facility to serve
13 Who’s Here? the most demanding of blue-chip clients. Liberata
tees Valley is a location of choice for
16 ready-made Workforce contact and customer service centres. liberata are one of the uK’s leading providers of business process services
17 Transport links there are more than twenty major call
centres in the area serving a range of
with a large presence in tees Valley.
blue-chip companies in sectors such
21 Tees Valley lifestyle they employ over 2,200 employees across the main advantage of being based in
as telecommunications, utilities, it and
more than 18 uK locations, supporting tees Valley is the available supply of skilled
23 Help for Your next Move financial services.
clients from local and central government staff in the local area. As a company, they
and the private sector by providing a envisage continuing the strengthening and
range of back-office services, to help them development of this local economy through
improve their operational cost management continued investment and will be seeking
and service performance to deliver real to increase their participation in the strategic
business and social benefits and improve development of the area. Meanwhile, they
their customers experience. With a Business continue to work in partnership with Redcar
Centre in Redcar, they provide a number of and Cleveland Borough Council, to help
these services to local residents on behalf support the Apprenticeship scheme, where
of the council, including a Revenues and they are supporting a student to gain a nVQ
Benefits service. in Business Administration at a local college.

WWW.liBeRAtA.CoM

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Page 09

CONTeNTS
03 Why outsourcers Prefer Tees Valley Firstsource
& Document solutions Firstsource solutions, a leading Business Process outsourcing
company announced in 2010 its intention to establish a contact centre
in Middlesbrough, creating more than 500 jobs. the new roles will be
13 Who’s Here?
supported by a Grant for Business investment of almost £1.9m from
15 Public sector relocation regional development agency one north east.
“We are delighted that the latest phase Firstsource, whose global headquarters
17 Transport links of our uK expansion will be located in are in Mumbai, is one of the largest
18 Wide choice of sites and Premises Middlesbrough which promises to be a investors in the uK economy in the last
21 Tees Valley lifestyle highly favourable location for us,” said three years and already has established
Matthew Vallance, Managing Director of three centres in Belfast and londonderry,
Firstsource. “our uK business is continuing where the company employs over 1,900
to show robust growth and the new staff. Firstsource’s uK headquarters are
Middlesbrough centre will complement our in london.
existing uK and international operations
and provide our clients with a greater
choice of operational facilities.”

WWW.FiRstsouRCe.CoM

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Page 10

CONTeNTS
03 Why outsourcers Prefer Tees Valley Respondez
& Document solutions As the global contact centre and Business Process outsourcing brand of
the indian-owned group spanco telesystems and solutions, Respondez
provides clients from across the world with a complete portfolio of services
13 Who’s Here?
including an integrated package of outsourced contact centre services,
15 Public sector relocation customer service support, technical support and warehouse and
16 ready-made Workforce fulfilment services.
17 Transport links
Bobbi leach, general manager of With over 4,000 seats across the uK, us,
18 Wide choice of sites and Premises RevenueWire, a recent new client won india, singapore and the Middle east,
21 Tees Valley lifestyle by Respondez, has been impressed by Respondez offer a complete end-to-end
23 Help for Your next Move the quality of the team in the tees Valley, portfolio of integrated contact centre and
saying: “We could not have done better Business Process outsourcing solutions
had we recruited these agents ourselves. for a range of clients from both the private
they are bright and enthusiastic, and public sector allowing them to focus
well educated and multilingual.” the on their primary business and providing
RevenueWire contract involves a team the most focused and strategically sound
answering calls and emails in German, services for their growth.
French and english.

WWW.ResPonDeZ.Co.uK

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Page 11

CONTeNTS
03 Why outsourcers Prefer Tees Valley enable Media
& Document solutions in october 2010, enable Media announced the creation of 100 jobs at its
tees Valley contact centre after it won new contracts with blue-chip clients.
13 Who’s Here? the stockton-based firm runs the scoot Call centre director Dan lawson, said:
15 Public sector relocation online business directory, has been based “there are experienced staff out there. the
in tees Valley for seven years. expansion will provide a highly productive
16
17
ready-made Workforce
Transport links
it has received a £151,000 Grant for
home for the wealth of skill and talent
residing in this area. the standard and 100 new jobs
£151,000
Business investment from development
18 Wide choice of sites and Premises expertise of staff is superb compared to
agency one north east to help pay for
other areas.”

grant
21 Tees Valley lifestyle equipment needed for the expansion. the
firm, a subsidiary of uK online directory
company touch local, has secured
contracts with 118 118 and with the
Metro and tFM radio stations owner
for business
Bauer Radio. investment

WWW.sCoot.Co.uK

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Page 12

Who’s Here?
CONTeNTS The following companies all have either outsourcing or back-office operations based in Tees Valley
and employ over 8,000 staff:
06 Public sector shared services Business Process Outsourcers Liberata Northgate Serco
& Document solutions in Tees Valley www.liberata.com www.northgate-is.com www.serco.com
09 outsourced contact centre Redcar, ts10 1Rt Hartlepool stockton, ts17 6QY
Capita
13 Who’s Here? www.capita.co.uk liberata is based at Redcar and operate Worldwide company which provides Worldwide outsourcing organisation,
15 Public sector relocation Darlington, Dl3 9BG a series of back office functions for it and managed services solutions with a base in tees Valley.
local government, including document from BPo to full it outsourcing. it is
16 ready-made Workforce three sites in the area including the
management and revenue and benefits a strategic it partner with Hartlepool
large regional business centre, major
17 Transport links administration. Borough Council.
document storage and support facilities
18 Wide choice of sites and Premises for the outsourcing company’s clients.
21 Tees Valley lifestyle Mouchel Business Services Respondez
www.mouchel.com www.respondez.co.uk
23 Help for Your next Move eDS
Middlesbrough, ts1 1lY Hartlepool, ts25 1nn
www.hp.com
stockton, ts22 5tB one of the uK’s leading Business Process Global contact centre for indian business
outsourcing companies, providing back process outsourcing group.
the outsourcing company, owned by
office and customer-facing support, it
HP, have built the world’s greenest data
and facilities management services. rpmi
centre (opened in Feb 2010).
www.rpmi.co.uk
Darlington, Dl3 6eH
geoban/Santander
www.geoban.com one of the uK’s leading pensions
stockton, ts17 6BJ administrators, providing high quality
services to over 200 organisations.
Business Process outsourcing provider
for the financial sector.

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Page 13

Who’s Here?
CONTeNTS Major Back-Office Operations Hartlepool Water Scoot TUI
02 new solutions for a new Era in Tees Valley www.hartlepoolwater.co.uk www.scoot.co.uk www.tui-group.com
Hartlepool, ts24 8lW stockton, ts18 3tu stockton, ts17 6BJ
03 Why outsourcers Prefer Tees Valley Barclaycard
04 Business Process outsourcing www.barclaycard.co.uk Part of Anglian Water Group with contact Headquarters and customer service Call centre for leading travel group (owns
stockton, ts17 6eX centre and other office teams. centre for major uK online business First Choice and thomson brands).
06 Public sector shared services services directory.
& Document solutions Customer services contact centre for
major credit card company. HMRC Virgin Media
09 outsourced contact centre www.hmrc.gov.uk Student Loans Company www.virginmedia.com
13 Who’s Here? stockton, ts17 6QP www.slc.co.uk stockton, ts18 3tH
BT
15 Public sector relocation Darlington, Dl1 1RW
www.bt.com three regional offices for HM Revenue Customer contact centre for the
16 ready-made Workforce Middlesbrough, ts1 1BA and Customs. Public sector organisation charged with telecommunications giant.
17 Transport links arranging finances for uK students.
Bt’s contact centre in Middlesbrough
employs over 300 people dealing with npower
directory inquiries and billing services. www.npower.com Fabrick group
21 Tees Valley lifestyle stockton, ts17 0WQ www.fabrickgroup.co.uk
23 Help for Your next Move Middlesbrough, ts4 2AF
Capgemini Contact centre based in thornaby for
www.capgemini.com major utility provider. Customer service centre for regional
stockton, ts22 5tA housing group.
office of global consultancy firm. Orange
www.orange.co.uk
Darlington, Dl1 4YB
Churchill Insurance
www.churchill.com Major call centre for the mobile phone
stockton, ts17 6Pt operator.
Call centre for leading insurance company.

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Page 14

Public Sector Relocation
CONTeNTS Tees Valley is a proven location for government
departments and can offer significant advantages
04 Business Process outsourcing and efficiencies for public sector relocation driven
06 Public sector shared services by the lyons, gershon and smith reviews.
09 outsourced contact centre With more pressure to rationalise the the area provides an efficient, lean and
13 Who’s Here? government’s property portfolio, tees sustainable solution, as well as being
15 Public sector relocation Valley is a viable alternative option for socially and economically beneficial.
many public sector functions.
16 ready-made Workforce A recent study found that moving
Government departments that have departments and functions to tees Valley
17 Transport links
moved to tees Valley in recent years can help both rebalance the economy –
18 Wide choice of sites and Premises include the independent safeguard through local job creation and multiplier
21 Tees Valley lifestyle Authority and the student loans effects in the local economy – and save
23 Help for Your next Move Company. they join a growing number the treasury money, through increased
of public sector organisations, including productivity and more efficient property,
Dfe, DBis and arms of DCMs and DeFRA people and supplier solutions.
already calling the area home. Functions
include sensitive and specialist policy
work, back-office financial support and
client-facing customer service.
such bodies were attracted to the tees
Valley through its low turnover of staff,
wide labour pool, affordability and short
commuting times.

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Page 15

Ready-made Workforce
CONTeNTS The population of the sub-region has increased steadily in recent years reaching
over 660,000 in 2010, making up about one quarter of that of the north East region.
the catchment area population of the tees Valley is home to more than 29,000
06 Public sector shared services sub-region, however, is significantly students studying at both teesside
higher, with up to one million people
within thirty minutes drive time from its
and the expanding stockton campus of
Durham university. teesside university
Tees Valley is home
13 Who’s Here? main centres and 2.7 million within an was awarded ‘university of the Year’ in to more than 29,000
hour. there are 1 million people within 2009 and ‘entrepreneurial university of
15 Public sector relocation 30miles of each town centre. the Year’ in 2010 at the times Higher students studying
According to Job Centre Plus, there are
education awards. at both Teesside
17 Transport links consistently over 300 people in tees All tees Valley Colleges offer customer and the expanding
18 Wide choice of sites and Premises Valley looking for call centre related work, services training, with stockton Riverside
21 Tees Valley lifestyle while around 8,000 staff currently work in College offering dedicated courses and Stockton campus of
the contact centre or outsourcing sectors having previously work with the likes of Durham University
in the area. Barclaycard and orange. the six large
colleges in tees Valley provide training
opportunities for between 60/70,000
students every year.

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Page 16

Transport Links
CONTeNTS Tees Valley transport links are among the best in the country with free-flowing
roads and superb rail, port and airport connectivity. new transport investment
04 Business Process outsourcing of £70m has been announced to improve this connectivity further.

£70m
& Document solutions the local road network is excellent and
09 outsourced contact centre uncongested with the fastest flowing
traffic in the country, something which
13 Who’s Here? enables average commuting times of
15 Public sector relocation just 22 minutes. Darlington’s railway
Hartlepool
16 ready-made Workforce station is part of the main east coast rail aNNOUNCeD TO IMPROVe
network and provides rapid connections TRaNSPORT CONNeCTIVITY
17 Transport links
southwards to london and northwards
18 Wide choice of sites and Premises to Glasgow and edinburgh in a little over
Billingham

two hours. Durham tees Valley Airport Redcar
offers flights to a wide variety of major
23 Help for Your next Move Stockton-on-Tees Middlesbrough
destinations across the uK and europe
Thornaby-
including Amsterdam, Aberdeen and Darlington on-Tees
Guisborough

southampton. Eaglescliffe
Yarm
excellent local bus links to tees Valley
business parks and town centres mean
that businesses can easily access top-
quality value for money staff from across
the tees Valley and the wider area.

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Page 17

Wide Choice of Sites and Premises
CONTeNTS Thanks to dozens of major regeneration and development programmes,
Tees Valley has an extensive choice of sites and properties suitable for
04 Business Process outsourcing all types of office occupiers.
A choice of both town centre and office
09 outsourced contact centre park locations and first class quality at
13 Who’s Here? competitive prices at key schemes such as
15 Public sector relocation Middlehaven (Middlesbrough), northshore
(stockton) and Central Park (Darlington) as
16 ready-made Workforce well as private sector developments such as
17 Transport links Morton Palms and lingfield Point (named
18 Wide choice of sites and Premises best uK refurbished workplace 2009 in
national British Council for offices Awards)
21 Tees Valley lifestyle in Darlington, Wynyard and Bowesfield
23 Help for Your next Move Business Parks in stockton, Kirkleatham,
and Queens Meadow.
Whether you’re looking for large design and
build opportunities or small serviced offices,
tees Valley has the sites and premises to suit
your needs. tees Valley unlimited can help
you to find the perfect site for your business.

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Page 18

CONTeNTS
02 new solutions for a new Era CaSe STUDY CaSe STUDY CaSe STUDY
03 Why outsourcers Prefer Tees Valley Queens Meadow Kirkleatham Lingfield Point
Queens Meadow is a flagship Kirkleatham is the premier business A national award-winning
new business park development location within Redcar and 107- business park with plans
in Hartlepool. Cleveland, situated at the foot of to create a low carbon mixed-use
13 Who’s Here?
Plots throughout the prestigious 140-acre the Cleveland Hills, adjacent to the community. on the outskirts
15 Public sector relocation historic village of Kirkleatham. of Darlington, it’s home to some
site are now available for development,
16 ready-made Workforce providing a rare opportunity for a high quality 40+ businesses including
the site benefits from excellent road access
17 Transport links investment over a 125-year premium lease. with a direct dual carriageway link, via Faulknerbrowns, Four seasons
18 Wide choice of sites and Premises the A174 Parkway, to the A19 and national Health Care, Capita, nFu Mutual,
21 Tees Valley lifestyle motorway network. and student Finance england.
23 Help for Your next Move A great track record for
providing value for money
when consolidating operations.
the site is centrally located with great access
links to the regional road network - A66/A19
& A1(M), the rail network - thanks to the
east Coast mainline, air and sea - only
20 minutes from teesport.

WWW.QueensMeADoW.Co.uK WWWReDCAR-CleVelAnD.GoV.uK WWW.linGFielDPoint.Co.uK

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Page 19

CONTeNTS
03 Why outsourcers Prefer Tees Valley Student Finance england
& Document solutions the student F. e. chose Darlington for one of its key offices and has in 2009, the sFe office, in the Memphis
seen major expansions in recent years with the recruitment of more than Building at lingfield Point, was named the
09 outsourced contact centre best refurbished/recycled workplace in the
500 people and the move into new premises in lingfield Point, Darlington.
13 Who’s Here? uK at the British Council for offices Awards
15 Public sector relocation in london. the building, which is owned
by Marchday, was part of the Patons and
16 ready-made Workforce Baldwins wool factory in Darlington and
17 Transport links now houses 650 sFe staff. the building
18 Wide choice of sites and Premises also won the Best Commercial Property
Development at the Royal Chartered
21 Tees Valley lifestyle institute of surveyors’ north east
23 Help for Your next Move Renaissance Awards and was shortlisted
for the national RiCs awards.
Derek Ross, deputy chief executive
of the student Finance england said:
“lingfield Point is the ideal location for our
operations. it is at the hub of the transport
network and the on-site security and
estate management team is excellent.
Memphis is a truly remarkable building
that has exceeded our expectations and
we are delighted that is has quite rightly
WWW.slC.Co.uK
achieved national acclaim.”

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Page 20

Tees Valley Lifestyle
“Most exciting,
CONTeNTS With so much industrial and commercial activity going on in beautiful and
Tees Valley, you might be surprised by the area’s natural beauty. friendly region
04 Business Process outsourcing In less than 20 minutes from any of the towns, you’ll find in England”
06 Public sector shared services Lonely Planet, 2007
& Document solutions spectacular coastal and countryside attractions.
13 Who’s Here?
17 Transport links

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Page 21

Tees Valley Lifestyle
CONTeNTS
03 Why outsourcers Prefer Tees Valley A wide choice of
04 Business Process outsourcing schools for all
06 Public sector shared services abilities includes
the top-performing
13 Who’s Here?
Macmillan Academy
15 Public sector relocation and the prestigious
16 ready-made Workforce Yarm School.
17 Transport links
18 Wide choice of sites and Premises YaRM, IN TeeS VaLLeY, WaS and italian Gardens. You’re never far from
21 Tees Valley lifestyle VOTeD THe BeST HIgH STReeT stunning countryside and now, thanks
to the RsPB and teesside environmental
23 Help for Your next Move IN THe UK BY THe BBC IN 2007.
trust, tees Valley is also home to a
new world-class wildlife sanctuary at
saltholme on a reclaimed 1,000 acre site.
tees Valley offers the best of urban-
living, whether you want internationally With house prices in tees Valley being
recognised galleries and museums or half the national average, coupled with
great shopping and restaurants; but the unrivalled ease of commuting, you’ll
you’re never far from traditional market be free to enjoy the benefits of a higher
towns and pleasant village greens either. than average disposable income.
local attractions range from the education is always a top priority in
Middlesbrough institute of Modern Art, tees Valley and we have class sizes and
the award-winning gallery which opened pupil-to-teacher ratios that are amongst
in 2007, to the classical Victorian seaside the lowest in the country.
splendour of saltburn with its beach, pier

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Page 22

Help for Your Next Move
CONTeNTS Tees Valley unlimited can advise you on recruitment, skills availability and
training support and can identify property and site solutions that suit your
04 Business Process outsourcing business needs.

£750m
We have excellent links with both public
09 outsourced contact centre and private organisations in the area and
13 Who’s Here? can provide introductions to people who
15 Public sector relocation provide the specialist help you need.
We can help you build your business
16 ready-made Workforce case and can show you exactly why OF NeW INVeSTMeNT
17 Transport links tees Valley is the ideal location for your aTTRaCTeD BY TeeS VaLLeY
18 Wide choice of sites and Premises business. tees Valley unlimited is well UNLIMITeD IN LaST 3 YeaRS
connected to the network of specialist
21 Tees Valley lifestyle organisations in both the public and
23 Help for Your next Move private sector that can support your
business in the area.
For more information contact:
Tees Valley Unlimited
01642 632020
info@teesvalleyunlimited.gov.uk
www.teesvalleyunlimited
-investment.co.uk

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Page 23

Tees Valley: Your Profitable Outsourcing Location

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Tees Valley: Your Profitable Outsourcing Location