1. SEAPA N. STOVALL
9918 Shelburne Terrace # 204, Gaithersburg, MD 20878
Cell: 240-483-8846 Email: cece_stovall@hotmail.com
PROFESSIONAL EXPERIENCE
Johns HopkinsHealth System,WashingtonDC
Practice Administrator,AmbulatoryCare 2010-present
Brief jobdescription: JohnsHopkinsCommunityPhysicianshas40 outpatientlocationsproviding
primary,specialtyandhospital-basedpatientcenteredcare. Responsible for16 directand20+ indirect
FTEs managing5 primarycare outpatientclinics,includingdermatology,rheumatology,andneurology
specialty.
 Direct reportingtoJHCPVice Presidentof Operations,Sr.RegionalMedical Director,
Sr. Regional OperationsDirector
 Direct operational andfinancialoversightof multi-specialtypractice
 Develop,implementandmanage quality,safety,andperformance improvement activities
 Recruit,supervise,counsel,mentor,andevaluatedepartmentalpersonnelincluding
physicians,mid-level practitioners,administrative andalliedhealthstaff
SpecificProjects/Accomplishments:
 Directthe development,management,andmaintenance of capital andoperatingbudgets
 Improvedbudgetedfinancial performance by150% over 5 fiscal years
 Directstrategicplanningof new buildoutforJHCPclinical site (opened2010)
 JHCP NorthBethesda- review vendorcontracts,licensures,certifications, leases,
marketing
 Developedandimplementedallergydepartment,vendoragreements,standardize
policyandpractice protocol,andcompetencytraining.
 Currentlyserve onthe Regional AdvisoryCouncil of JohnsHopkinsMedicineAlliancefor
Patients-ACO
 IncreasedMeaningfulUse qualitymetricsby15%
 Implementedthe Patient/FamilyAdvisoryCouncil
 Currentlyserve onthe PrimaryTransformationandInnovationteamforJohnsHopkins
CommunityPhysicians
 Implementedbinaryfountainof physician/providerreport
 Implementedpatientportal directscheduling- primarycare
 Serve as JHCPliaisonwithJohnsHopkinsenterprise-wideimplementationof EPICin2013
 Providedtrainingtoendusersandnew managersonEPICfunction(Cadence)
 PublicRelationsJHCPliaisonwithUniformServicesFamilyHealthPlan(USFHP)
 Resultedina10% increase inaverage productivityforprimarycare providers
 Serve asJHCP liaisonwithJohnsHopkinsmarketingadministrationtopromote healthand
wellnessthroughoutcommunitiesinMarylandandGreaterWashingtonD.C.
 Resultedina10% increase inaverage productivityforprimarycare providers
and 5% increase inaverage productivityforspecialtyprovider
 Directand facilitate the JHCPStrategicObjectives
 Over4 fiscal yearincreasedGallupemployee engagement scores by 1.0%
 IncreasedCAHPSscoresin3 domainsby2%
 Over5 fiscal yearincreasedSAQscorestoover86% inall 6 domains

2. SEAPA N.STOVALLPAGE 2
 Over3 yearsrecognizedbythe “Washingtonian Magazine”of consistentlyhavingtop
primarycare physiciansand specialtyproviderforclinical care
 Over4 yearsrecognized bythe Presidentof JHCP forthe PresidentialPromiseAwardfor service
excellence fromsite teammembers.
 Serve asJHCP liaisonwithJohnsHopkinsenterprise-wide programof Comprehensive Unit Safety
Program
 Team PatientSafetyOfficersawardedthe 2014 SafetyAll-StarAward
 Over 2 yearsreceived 100% ratingfor JHCP Laboratory QualityandCompliance Inspection
 Over 3 yearsreceived97%rating forJH Environmental MonitoringRounds
Betty NicholsCenter,PPMW,GaithersburgMaryland,SilverSpring MD
HealthService Manager 2005-2010
Responsible for20+ directand 15+ indirectFTEs managingtwo primarycare outpatientclinics. Direct
reportingtothe Vice President of Patientservices. Responsibleforall programmanagement,
communityoutreach, andbudgetaryoversight.
Primary Care ServicesProgram Development
 Providedbusinesssupport andcollaborationwithHealthandHumanServicesTitleX fundingfor
our GaithersburgandSilverSpringprogramexpansion
 Workedto expand patientvolumeandreferringpractice relationshipsinthe Montgomery
Countyregion
 Increased patientenrollmentof the MontgomeryCountyBreastandCervical CancerProgram
by 25% resultinginearlydetectionandfollow-upcare forlow income anduninsured women
Operations
 Leda teamof 15 withresponsibilitiesforendof dayreconciliationprocessandcontrols.
 Managed,hired,trained,orientatedandevaluatedasmanyas 50 employeesinfiveyears.
 Consulted inthe recruitmentof a new Medical Director,Vice Presidentof PatientServices,and
GYN providers.
 Directedstrategicplanningof leanprocessworkflowandstandardization
Increasedproductivityandqualityof patientcare servicesbyminimizingpatient’swait
for appointmenttosame dayor nextdayavailability.
Reducedpatientwaittime inthe clinicfora procedural visitfrom80 minutesto50 minutes,
resultinginanincreasedvolume from269 patientspermonthto465 patientspermonthseen
for preventive andprimarycare services
 Servedasthe Latino andhigh-school teendelegatewithinternal outreachdepartment,andlocal
school-basedhealthcentersbyprovidingpreventive andprimarycare to 3,000 teens
 Partneredwiththe internal outreachdepartment,MTV,andthe TeenHealthAlliance with
marketingandpromotinghealth awarenesswithGetYourselfTested(GYT) campaign
 Servedas the healthcentersliaisonforcontinuousqualityimprovement/riskmanagement
Financial and Budgetary
 Managed andreportedonbudgetvariancesona monthlybasisona $250, 000 dollarbudget
 Supportedthe Vice PresidentandFinance Directorof PatientServicesbudgetingandfinancial
projectionand benchmarkforfiscal year
 Increaseddonationcollectionby3% tohelpserve low income familiesforprimarycare and
preventive services

3. SEAPA N.STOVALLpage 3
EDUCATION AND TRAINING
Master of Business (MBA),Universityof Phoenix 2012
Bachelorof Social Science,Universityof Washington2004
AmbulatoryManagementProgram,2015
JohnsHopkins ArmstrongInstitute PatientSafetyCertificateProgram, 2015
JohnsHopkinsArmstrongInstitute ComprehensiveUnit BasedProgram(CUSP) Cohort,2015
JHHS Manager CohortProgram, 2010
CERTIFICATIONS
JohnsHopkins ArmstrongInstitute- Six SigmaGreenBelt,Candidate2015
COMMUNITY LEADERSHIP
JohnsHopkinsMedicine Alliance forPatientsRegionalAdvisoryCouncil- GreaterWashington
UnitedWay of Central Maryland’sEmergingLeaderUnited
JohnsHopkinsDiversityLeadershipGroup
Memberships
AmericanCollegeof Healthcare Executives
Medical Group ManagementAssociation