6. Looking at the State of the Internet in Belgium…. Around 6 million Belgian have spent an average of 20,2 hours online Source : comScore Media Metrix , June 2011, Belgium, 15+ in June 2011
7. Source : comScore Media Metrix , June 2011, Belgium, 15+ 64,5% of Belgian Internet Users are visiting Web-Based Email Spending an average of 2,2 hours in a month
8. Worldwide, Popularity of Web-Based Email is High … Worldwide -9 % + 3 % Middle East - Africa Latin America Asia Pacific North America - 25 % - 19 % + 20 % + 13 % - 1 % + 4,3 % - 1 % + 2,5 % Europe + 0 % + 2 % Source : comScore Media Metrix , June 2010 vs June 2011, 15+
9. But Europe-wise, this Trend is Relatively Debatable … Source : comScore Media Metrix , June 2010 vs June 2011, 15+ + 2% Worldwide: +3% Europe: +2% + 2% - 6 % = - 11 % + 1% - 7 %
10. … even though Web-based Email Users are Clearly more Engaged Source : comScore Media Metrix , June 2010 vs June 2011, 15+ + 14 % + 22 % + 12 % Worldwide: - 9% Europe: = - 9 % + 51 % - 1% - 2 %
11. … and Older Source : comScore Media Metrix , June 2011, Belgium, 15+ 55+ spent more than the double time on web-based email than the 15-24 3,5 Hours 2,2 Hours 2 Hours 2 Hours 1,6 Hours Average Hours Spent Online: Age
12. Your mailbox needsto follow the trend Vincent Joris – Hotmail Product Manager – Microsoft Email, evolved
13. is investing in New 1 200 petabyte engineers features added every week directlyworking on Hotmail released more often 1 billion accounts Hundreds of petabytes
14. 10x faster thanit was in 2010 Virtuallyunlimited storage and 10Gb attachments thankstoSkyDrive allowingPhotoMailsandDocMails
16. How do real peopleuse email? Johan Peeters & Thomas Durieux – Hotmail users Email, evolved
17. SPAM vs. GrayMail Vincent Joris – Hotmail Product Manager – Microsoft Email, evolved
18. SPAM = … 90% of mails on the net 8billion SPAMs a day (source: Symantec) Filters SmartScreen TrustedSender MDCU 3% Lessthan in yourinbox Many users report 0% SPAM (especially new users)
19. What is GrayMail? emailslike product offers, daily deals, newslettersandother email thatpeoplemight have signed up for. 75% of mails that Hotmail users identified as SPAM are actuallygraymail. 60% of mails in the in the inboxare graymail.
20. How did we solve it? We listened… Filing. Piling. Deleting
21. What do real peoplethinkaboutthis? Johan Peeters & Thomas Durieux – Hotmail users Email, evolved
Waarom zijn we hier vandaag?Waarom is het belangrijk?
Change2%2%-6%0%-11%1%-7%
10x sneller - cachen van data - asynchroon systeemGebruikers spenderen meer tijd op Hotmail zelfs als het sneller is dan 1 jaar geleden.Redenen: - Integration van meer diensten (OfficeWebApps, YouTube video, Messenger & FB Chat…) - 55+ spenderen meer tijd en is een groeiende deel van de gebruikers - Meer ongewenste mail te sorteren - Mensen gebruiken hun email voor meer meaningful dingen