2. What is Cross-Cultural
Communication ?
Cross cultural communication is a field of
study that looks how people dilevering
culture background communicate in
similar & different ways themselves & how
they endeavour to communicate across
cross cultural.
3. Through cross cultural training, people are
exposed to fact & information about their
own cultures, preconceptions, mentalities
& worldviews.
4. Intercultural Communication Balance
1.) Knowledge (about other culture people,
nation, behaviours)
2.) Empathy (understand feelings of other
people)
3.) Attitude (Trust, Openness, Honesty)
5. Cultural Communication Differences
It can be identified by 8 criteria :-
1.) when to talk
2.) what to say
3.) pacing and pausing
4.) art of listening
5.) intonation
6.) degree of indirectness
6. Codes Used In CommunicationCodes Used In Communication
Verbal CommunicationVerbal Communication
WordsWords
VoiceVoice
Non-Verbal CommunicationNon-Verbal Communication
GesturesGestures
PosturesPostures
Facial ExpressionsFacial Expressions
Eye ContactEye Contact
Vocal CharacteristicsVocal Characteristics
Personal AppearancePersonal Appearance
TouchTouch
7. Why Cross CultureWhy Cross Culture
Communication is important ?Communication is important ?
◦ Business OpportunitiesBusiness Opportunities
◦ Job OpportunitiesJob Opportunities
◦ Improves the contribution of employees in aImproves the contribution of employees in a
diverse workforcediverse workforce
◦ Sharing of views and ideasSharing of views and ideas
◦ Talent improvisationTalent improvisation
◦ An understanding of diverse marketAn understanding of diverse market
8. TEN Pre-cautions in Cultural CommunicationTEN Pre-cautions in Cultural Communication
1. Slow Down
2. Separate Questions
3. Avoid Negative Questions
4. Take Turns
5. Write it down
6. Be Supportive
7. Check Meanings
8. Avoid Slangs
9. Watch the humour
10. Maintain Etiquette
