Enhancing User Experience - Exploring the Latest Features of Tallyman Axis Lo...
2010: GovLoop Webinar: Getting Your Message Out
1. Getting Your Message Out
Reaching Constituents Where They Live (online)
Carol A. Spencer
Web Manager, Morris County NJ
Treasurer, National Association of Government Webmasters
October 7, 2010
2. Establish the need
Daily and Sunday Newspaper Circulation Declines
→ Daily & Sunday circulation about 48M
→ Big city metros took the biggest hit
→ Investment in print is waning
Source: stateofthemedia.org
4. Establish the need
Who’s reading newspapers?
• Sunday: In 1998, 56% of 18 – 24 year olds (9M). Today, 40% (7.7M)
• Sunday: In 1998, 71% of 35 – 54 year olds (38M). Today, 56% (34M)
Who’s on Facebook?
• 2009: US Males – 17.7 million; US Females – 23.4 Million
• 2010: US Males – 43.9 million; US Females – 56.0 Million
Who’s using mobile?
• Facebook: more than 25 million US mobile users
• Twitter: almost 5 million US mobile users
Source: naa.org, facebook.com, mashable.com
5. Establish the need
Who’s reading newspapers?
• Sunday: In 1998, 56% of 18 – 24 year olds (9M). Today, 40% (7.7M)
• Sunday: In 1998, 71% of 35 – 54 year olds (38M). Today, 56% (34M)
Who’s on Facebook?
• 2009: US Males – 17.7 million; US Females – 23.4 Million
• 2010: US Males – 43.9 million; US Females – 56.0 Million
Who’s using mobile?
• Facebook: more than 25 million US mobile users
• Twitter: almost 5 million US mobile users
Source: naa.org, facebook.com, mashable.com
6. Handling the Objections
We can’t do this!
• We have no money in the budget.
• We don’t have enough staff.
• No one understands it.
•
•
•
•
•
We can’t control it
People will say awful things
Everyone will see those awful things
It’s not secure.
What if confidential stuff is leaked?
• Who’s liable for what they say?
• Who’s going to respond for us?
• Taxpayers will go nuts if they see
employees playing with this
7. Handling the Objections
We can’t do this!
We don’t want to
do this!
• We have no money in the budget.
• We don’t have enough staff.
• No one understands it.
•
•
•
•
•
We can’t control it
People will say awful things
Everyone will see those awful things
It’s not secure.
What if confidential stuff is leaked?
• Who’s liable for what they say?
• Who’s going to respond for us?
• Taxpayers will go nuts if they see
employees playing with this
8. Handling the Objections
We can’t do this!
• We have no money in the budget.
• We don’t have enough staff.
• No one understands it.
We don’t want to
do this!
•
•
•
•
•
Should we keep
our employees
off this stuff?
• Who’s liable for what they say?
• Who’s going to respond for us?
• Taxpayers will go nuts if they see
employees playing with this
We can’t control it
People will say awful things
Everyone will see those awful things
It’s not secure.
What if confidential stuff is leaked?
9. Benefits
Extends the reach of information
Expands public participation
Provides for immediate response
Creates Community
Builds Trust
Can be done with free or cheap tools
10. Benefits
Extends the reach of information
Expands public participation
Provides for immediate response
Creates Community
Builds Trust
Can be done with free or cheap tools
11. If you want it to work…
Don’t stop once you start.
Remember you’re building a community.
Credibility and trust, once lost, are hard to rebuild.
12. Contact Information
National Association of Government Webmasters
Website NAGW.org
Twitter Twitter.com/NAGW
Facebook Facebook.com/NAGW.org
GovLoop Govloop.com/group/NAGW
Email Treasurer@NAGW.org
Morris County NJ
Website MorrisCountyNJ.gov
Twitter Twitter.com/MorrisCountyNJ
Facebook Facebook.com/MorrisCountyNJ
Flickr Flickr.com/photos/MorrisCountyNJ
YouTube YouTube.com/MorrisCountyNJ
Scribd Scribd.com/MorrisCountyNJ
Email CSpencer@co.Morris.NJ.US
This presentation:
MorrisCountyNJ.gov/learning20/resources.asp
Notes de l'éditeur
Administrator: who on the staff will do this? Already over-burdened. (People are already doing it. Survey the employees as to who is doing it at home. Assign one of them)
Elected Officials: worried about image, message control. This is scary. (People are already commenting. Cite letter to the editor scenario)
Legal: worried about liability, terms of use, response responsibility, is it playing? (Not playing. Paradigm shift in communications.)
Administrator: who on the staff will do this? Already over-burdened. (People are already doing it. Survey the employees as to who is doing it at home. Assign one of them)
Elected Officials: worried about image, message control. This is scary. (People are already commenting. Cite newspaper issue.)
Legal: worried about liability, terms of use, response responsibility, is it playing? (Not playing. Paradigm shift in communications.)
Administrator: who on the staff will do this? Already over-burdened. (People are already doing it. Survey the employees as to who is doing it at home. Assign one of them)
Elected Officials: worried about image, message control. This is scary. (People are already commenting. Cite newspaper issue)
Legal: worried about liability, terms of use, response responsibility, is it playing? (Not playing. Paradigm shift in communications. Create policies)
I understand the IT perspective, Public Information perspective, and Elected Official perspective of social media.