1. ChelseaHayes
809 Foundry Rd Apt 201, Louisville, KY 40245 - 5028766244 (C)
chelsealhayes@outlook.com
Summary
Administrative professional, receptionist, and fill-in surgery scheduler specializing in administrative
support to a busy OBGYN office that specializes in high risk pregnancies. Committed to delivering
high quality resultswith little supervision.
Highlights
Microsoft Office proficiency Dedicated team player
Medicalterminology Insurance eligibility verifications
75 WPM typing speed Excellent communicationskills
Familiar with Epic & proficient in Centricity Self-directed
Practice Solution Schedule management
Accomplishments
I have been in charge of coordinating all department functions for a team of 15+employees.
Successfully planned and executed group meetings, lunches and special events for groups of 15+
employees. Completely revamped the prenatal packet that was given to patients that hadn't been
updated since 2010. Received amerit raise for strong attention to detail, exemplary customer service
and a team-player attitude. Was promoted to surgery scheduler after nine months of employment.
Experience
Kentuckiana Perinatology February 2013 to January 2016
Administrative Assistant, Receptionist, Surgery Scheduler
Louisville, KY
Managed the receptionist area, which included greeting visitorsand responding to telephone and
in-person requests. Equipped in using electronic file systems and maintaining electronic and paper
files. Dispersed incoming mail to correct recipientsthroughout the office. Made copies, sent faxesand
handled all incoming and outgoing correspondence. Organized files, faxedreports and scanned
documents. Managed insurance records, patient charts and company files using online tracking
systems. Was in charge of contactinginsurance providersto verify correct insurance informationand
get authorization of eligibility. Postedcharges, payments and adjustments. Updated patient accounts
and information on a daily basis. Managed incoming and outgoing calls for busy medical office.
Communicated with patients via phone and in person to obtain payments on outstanding accounts or
accounts requiring deductiblesor co-pays. Strictly followedallfederaland state guidelines for release
of information. Remained up-to-date with all insurance requirements, including the details of patient
financial responsibilities, fee-for-service andmanaged care plans.
Additional experience:
Scheduled surgeries and procedures. Acquired insurance authorizations for procedures and tests
ordered by the attending physician. Arranged and assisted with hospital admissions. Ensured
compliance with medical/legal requirements. Consistently ensured proper coding, sequencing of
diagnoses and procedures. Verifiedand abstracted all medical data to assign appropriate codesfor
hospital inpatient records. Demonstrated knowledge of HIPAA Privacy andSecurity Regulations by
appropriately handling patient information. Interpreted medical reports to apply appropriate ICD-9,
ICD-10, CPT-4 and HCPCS codes. Efficiently performed insurance verificationand pre-certification
and pre-authorization functions.
Outback Steakhouse August 2005 to February 2013
Hostess, Takeaway, Server, Manager
Louisville, KY
As manager:
Scheduled and directed staff in daily work assignments to maximize productivity. Efficiently resolved
problems or concerns to the satisfactionof all involved parties. Continually monitored the restaurant
and took appropriate action to ensure foodquality and service standards were consistently met.
Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, andguest
interactions. Developed and maintained exceptional customer service standards. Ensured proper
cleanliness was maintained in all areas of the bar, front of house and back of house. Performed
checkouts of serversand bartenders to ensure that all tickets were accounted for. Communicated well

2. and used strong interpersonal skillsto establishpositive relationships with guests and employees.
As hostess, takeaway, and server:
Accepted payment from customers and made change as necessary. Portioned and served foodto
dining patrons. Assistedfellowco-workers. Assisteddinerswith seating as needed. Cleaned and
maintained the beverage area, display cases, equipment, and order transaction area. Cleaned up
spilled food, drink and brokendishes, and removed empty bottlesand trash. Catered to customers
with food allergies and diet restrictions such as gluten-free and vegan items. Trained a staff of eight or
more employeesfor correct facility procedures, safety codes, proper recipes and plating techniques.
Was responsible for daily set up of five stations. Greeted customers in the restaurant, took and rang
up orders, handled payment and thanked customers.
Education
Eastern High School 2006
High School Diploma: General
Louisville, KY, USA