1. Ms. Cheryl Lynn Catoe Cheryllynn9302@yahoo.com Home: 301 924-1440
301 641-9302
Dedicated Human Resources service Photo Lab Supervisor/head cashier/Jr. Manager Catch all worker 19+
years of experience in retail work 12 years with CVS. Consistently achieve record-high Human
Resourcessatisfaction rankings, improvements to the bottom line and turnaround of underperforming
operations.
Respected builder and leader of Human Resources-focused teams; develops a shared, enthusiastic
commitment to Human Resources service as a key driver of company goal attainment. Lead by example
and ensure the execution of all activities, security, quality and store operations policies. I am always
seeking more responsibilities on all my positions.
Typing: 60 words per minute Highest Grade Held: GS-07
Citizenship: U.S.A. Veteran's Preference: N/A
Years of work experience: 8 Federal/13 private industries
PROFILE: Over 20 years of progressive experience Office Automation, Business Administration, Office and
Facilities Management, Human Resources, and Publications and Multimedia Development. I am
knowledgeable in all office and administrative functions. I am a key team player, with sound client service
experience, and I have strong written and verbal communication skills.
Software: Microsoft Access, Excel, PowerPoint, Microsoft Word, WordPerfect, & Lotus 1-2-3
Hardware: IBM compatible computers, peripherals, and PC-based Local Area Networks (LANs)
Specialized Skills
Coordinates changes with Board Lead Management in keys changes Study problems in work flow
Human Resources Service
Management Enhancement
Client Handling & Resolution
Retail Operations Management
Evaluation of Management
Work with Internationals
Human Resources Satisfaction
Front-End Supervision
Sales & Margin Improvement
Processed Business contracts
Provides solutions to work flow
Champion Children
Team work for organizations
Teambuilding & Training
Cost-Reduction Strategies
Order Fulfillment in photos
Procurement for Federal Position
Orders supplies as needed
Help families in need
Help with passion
Professional Experience
CVS 1513, 9920 Key West Avenue, Rockville, MD 20850 8/2000 - PRESENT
Head Cashier & Jr. Mgr. from Photo Lab Supervisor,
Supervisor: Mr. Joel David Boito 301 252-0024 or 301 294-0570
Promoted to manager position to train and supervise worker to excel in Human Resources service to our

2. Human Resourcesand to perform advanced photocashiers functions. I develop to create anenvironment
in which Human Resources enjoy high levels of service and employees are motivated to deliver top
performance. Manage front-end operations to ensure friendly and efficient transactions at checkout.
Selected Contributions:
 Everyone wants to work with me because of my reputation of work excellence role in driving record-
high sales increases high levels of Human Resourcesservices delivered to the Human Resources,
propelling store to improve ranking in sales and services delivered.
 I excel training workers to perform in the store; I use tact with other managers and Supervisors. I
pick out areas that need improvement and on a one-on-one basis say those things the builds morale
of all workers and Managers to create a better work environment. I say things that motive the
worker to produce better work.
 I say and do those things that ensure the swift resolution of Human Resources issues to preserve
Human Resources loyalty while complying with company policies.
Leasing Management to Property to rental Property 8/2003 to Present
18422 Guildberry Drive, #201, Gaithersburg, MD 20879
I rent my property in accordance with the rules governing Montgomery County. I fulfill all the duties the
Leasing Management to Property under the lease agreement. I develop to maintain open and
honest communication with the tenants. I react to problems in a timely manner.
Sweatpea Productions 11/1989 - Present
Owner/CEO/Entire Staff
I perform all the duties of the business and I wear all the hats. I performed the business startup
functions. I photograph and video tape special events per contract with Human Resources.
Sears Lakeforrest Mall
Sales Associate Fine Jewelry 10/1998 04/2000
I worked in Jewelry Sales. I provided outstanding Human Resources service in Jewelry. I increased
jewelry sale and store sales. I maintained the Jewelry department. I assisted the store in promoting and
sales and stayed late to organizethe store for tomorrow’s sales day.
Retail Merchandising August 1993 – October 1998
For several companies at once (sher Distributing, L’eggs, Aramark magazines, Ambassador Cards, Gibson
Greeting and Hallmark Cards)
I provided Human Resources in the stores for the companies I represented. I merchandised the store
with their products. I placed the orders via a hand held computer. I handled al store and management
issues via company policy.
Management Analyst, GS-0343-07, Step 2 11/1989 – 4/1993
Bureau of Alcohol, Tobacco and Firearms
Facilities Branch, Space Management Section

3. 650 Massachusetts Avenue
NW Washington, DC 20001
Supervisor: Ms. Lucrezia Harrington 202 927-7733
I solicited and compiled cost information on Bureau’s space reimbursable services for budget
formulation. I monitored and maintained statistical records for accounts affecting space management
functions (i.e. office space and parking). I prepared periodic and special reports for internal and external
audiences, based on data collected from ATF Headquarters and field offices. I met with government
officials, academia, and private sector individuals obtaining information on the latest space
management trends and concepts that may have impacted ATF operations and performance. I
maintained a liaison with headquarters Budget Branch to coordinate ongoing additional space
requirements with proposed and approved staffing pattern changes. I coordinated action on space-
related request not fulfilled through GSA reimbursable channels. I arranged for GSA reimbursable
services for repair or alteration of all Bureau-occupied space and monitored alterations to assure timely
and cost-effective completion. I prepared space layouts using Autocad for new offices and
recommended specific alterations to existing offices in order to accommodate increases and decreases
in personnel. I provided technical support to senior analysts on space utilization issues based upon
facility capability and personnel staffing changes.
NIDA/OFCP 4/1989 - 11/1989
5600 Fishers Lane
Rockville, MD 20852
Supervisor: Wes Harris
I typed a variety of documents, including technical reports, memorandum, and grant summaries and
performed overall clerical and administrative functions under tight deadlines. I screened all incoming
telephone calls and determined identity of callers handled or referred calls to appropriate personnel. I
maintained time and attendance records for all Division personnel. I made travel and lodging
arrangements for all Division personnel, including preparing travel order request and verifying hotel and
transportation reservations. I communicated with organizations and officials being visited or traveler’s
security clearance to obtain information on what were needed by the traveler to carry with them to the
visits. I assisted staff members in preparation and submission of travel vouchers and trip reports. I
analyze and evaluated the effectiveness of management controls to determine work flow problems. I
instituted changes and improvements establishing controls for all action documents. The results
reduced work completion time by 38%. I devised new methods and procedures for Division filing
system, which resolves the problem caused by space layout, equipment usage and current operating
procedures. I established new control procedures for all Division action items resulting in increased
visibility and improved tracking of action items.
Secretary, GS-9318-05, Step 3 11/1986 – 04/1989
Food and Drug Administration
CBER, Division of Virology
8800 Rockville Pike
Bethesda, MD 20892
Supervisor: Paul Albrecht

4. I designed, developed, implemented, and maintained files covering general offices correspondence,
reports contracts and grants. I resolved administrative, office reorganization, and restricting problems.
I provided administrative and technical support to Cytokine Biology Division of FDA with regard to their
information database. I planned and coordinated travel and lodging arrangements for official business
by Davison personnel to attend national and international meetings and conferences. I established
procedures for preparation and clearance of Departmental correspondence, action documents and
informed and instructed officials, technicians, and lower grads secretaries and clerical assistants on
procedures. I trained employees on organizational procedures and responsibilities, including Delpro
system. I represented the Division of Virology as an information Specialists familiar with agency’s
programs. I provided information to Division personnel and internal and external groups on types of
data products available and procedures required to obtain them. I developed new office operating
procedures to improve office efficiency and productivity. I improved secretarial and clerical training. I
received a cash award for my hard work at FDA. I made changes in the divisions forms Management
System to address current organizational needs and complied with established standards. I established
and implemented new procedures to process travel and training request and vouchers.
Clerk-typist, GS-0322-04 02/1986 – 11/1986
Health Resources Administration/Accounting and Finance Branch
5600 Fishers Lane
Rockville, MD 20850
Supervisor: Charles J. Sago
I typed a variety of documents, including correspondence, purchase request, services request, I stock
requisitions and request for records, telephone services, material handling and trucking services. I
routed memos and letters. I prepared, indexed, microfilmed and validated image captured procedures
for a wide range of accounting documents. I stored and cataloged microfilm cartridges. I kept inventory
and reordered camera supplies. I ordered all office supplies from GSA Human Resources Supply Center.
I developed statistical database for payment of all records.
During College I worked as a Clerk-typist, GS-0334-04 Summer Government program
05/1985 to 08/1985, USDA, Personnel Division (FCIC), 14th
&Independence Ave., Wash., DC
05/1983 to 08/1983 ADMAHA, 5600 Fishers Lane, Rockville, MD
05/1982 to 08/1982 Department of Energy Germantown, MD
12/1980 to January 1981 LawrenceJohnson and Associates., Washington, DC
Education and Training
Montgomery College AA TV 5/1984,
Columbia Union College BS Media-communication 12/1985