The document discusses how capture technology is essential for businesses to adapt to a global economy with intense competition. It notes the need for faster, cheaper processes and compliance with increasing regulations. Capture technology uses pattern recognition and rules to understand various media like paper, faxes, emails and transform them into usable business data. The capture software market was estimated to be $2.4 billion in 2011 and expected to grow to $4 billion by 2015. The document emphasizes how capture allows for faster business understanding when processing documents and helps integrate information with business processes.
2. Our Environment
• Global Economy
• Intense Competition
• Need for ever faster, cheaper
• Need for compliance with increasing
regulations
– Local
– Supra-national
• Higher risks
• Continuous and ever faster rate of
change
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3. Who Wins?
• Those who understand their environment
• Those who serve their customers better
• Those who leverage today’s
communications, changes in IT and global
economy
• Those who adapt to changes in channels,
new competitors and challenges
• Those who integrate with Mobile Workers,
who are closer to their customers and
business operations
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4. We have a Records Nightmare
• Delivery Methods • Delivery Media
– Paper – Paper
– Fax – Fax
– eMail – eMail
– Telephone – Pictures
– Social Media – Voice
– Video
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5. Let’s start with paper
As Office Paper Consumption Declines
the need for Faster Business
Understanding Increases
Combined US & Europe GDP & Office Paper Value of Transactional Information
(apparent consumption)
High
Sour Low
ce: minutes hours days weeks months
RISI
In 2010 in the US each office worker consumed an estimated 106lbs of paper,
but everyone wants the paperless office
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6. What is Capture?
• Uses Pattern Recognition and Rules to
understand, dissect and transform
human understandable ‘analog’
information into usable transactional
business data
• The ability to control or even destroy
the original analog records
• Capture is Powerful technology
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7. The Overall End User Capture
Software Market
2011 est $2.4bn
• 2010 increase by 10.3% up from
7% estimate
• Ad-hoc Transaction started to take
off and nearly doubled to $163m
• Enterprise gained more interest
with a number of $m software deals
• Q1 and Q2 2011 continuing
improvementEstimate for 2011
+10%
• 2010-2015 CAGR 12.3% to $4bn
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10. We live in Challenging Times
• Forecasts!!
25.0%
20.0%
15.0%
Prev yr est growth
Actuals & Current Forecast
10.0%
5.0%
0.0%
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015
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11. Growth comes from improved
business processes
• Faster understanding $1,500.0
of paper preferably at
the time of capture $1,000.0
Ad-Hoc Image
• Understanding of fax Ad-hoc Transaction
Batch Image
images and email $500.0 Batch Transaction
images
$-
• Integration with 2009 2010 2011 2012 2013 2014 2015
business processes
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12. It’s all about understanding and
applying the content
• Rules
• Intelligence
• Internal databases
• External databases
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14. Identification while Capturing
Add Metadata
Classify Interrogate Extract Deliver
Business Processes
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15. We are at a key inflection point that
enables capture to project its power
potential
• Compute power
• Ubiquitous communications
• Wide availability of scanning and capture
devices
• Internet and Cloud technologies
• Many resources both internal and external
to leverage from
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16. The Cloud is Key
Leverage Cloud with Enhanced Software Capabilities
Better Image Processing
Faster, better Classification
Better Recognition inc., Asian & Other Languages
Modular Architecture
Leverage the cloud to
validate and improve data
through access to Business
Processes & Global Data
MFP
High Speed
Scanners
Cell Phone/Mobile Devices
Network Scanners
Copyright 2010 Harvey
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Spencer Associates, Inc
17. The Shift from Departmental
to Enterprise
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18. Traditional Departmental Capture
Department #1 Department #2 Department #3 Department #4
Sort & Batch Sort & Batch Sort & Batch Sort & Batch
by Document by Document by Document by Document
Type Type Type Type
Scan Scan Scan Scan
Index Index Index Index
Business Business Business Business
Department Department Department Department
Workflow Workflow Workflow Workflow
Business Processes
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19. Enterprise Capture is Expanding
Common capture solutions for multiple
departments in multiple locations
• Paper with signatures
• Faxes (orders, resumes,
applications, claims, legal
documents)
• Email attachments (JPEG’s,
TIF’s, PDF’s etc)
• Embedded images in emails or
PDF’s
• Unstructured Email content
that is not understood
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20. Why?
Common capture solutions for multiple
departments in multiple locations with
document understanding helps
companies expand and manage their
businesses in this brutally competitive
environment
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21. The Future
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22. Mobile Workers Mean Mobile
Capture
• Approximately 18m mobile
workers in the US
• About 50,000 US trucks are
equipped with in-cab
scanners
• 10% of all USAA account
holders depositing payments
using mobile phones
• Additional metadata
available
• NFC can be leveraged
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23. What are the Applications?
• All the standard forms • Hospital Admissions
applications • Check Payments
– Applications • Supporting Collateral
• Loans
• Insurance • Signatures
– Claims • Expenses
– Surveys • Bills of lading
– Correspondence • etc, etc
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24. extending our thoughts into more
pattern understanding
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25. Managing today’s
Business Velocity
requires fast understanding of
business documents in relationship to
business processes.
And enables
Document Driven Processes
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26. Capture is all about business
improvement
• Leveraging Images and human
understandable analog information for
– Better Customer Service
– Less Cost,
– More Efficiency
– Improved Competitive
Position
– Reduced Risk
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27. Capture Gets Us to Wisdom.
Thank you
harvey@harveyspencer.com
1-631-368-8393
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