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A conversation
Information is a right
Cheryl Stephens
Plain Language Wizardry
Needs of readers
• cannot read with the necessary skill
• suffer emotional or psychological problems that
interfere with comprehension
• experience disabilities that interfere with reading
or comprehension (physical or mental)
Or "situational limited literacy"
Add presentation title (go to View > M Information is a right | Cheryl Stephens
Add presentation title (go to View > Master > Slide Master) | Add name and organisation of presenter
pivotal role
Since access to information is needed
to exercise all other human rights,
the right to information
is a right
placing on governments
a duty to provide people
with usable information
Information is a right | Cheryl Stephens
a right to access quality information

Quality of information:
• accuracy
• completeness
• currency
• comprehensibility
• format comprehensible
to the people who need it
Information is a right | Cheryl Stephens
United Nations human rights instruments:
1. Universal Declaration of Human
Rights
2. International Covenant on Civil and
Political Rights
Right “to seek, receive and
impart information”
implies a right of access to information

Information is a right | Cheryl Stephens
Inter-American Court of Human Rights:
Claude Reyes et al vs. Chile
Art 13 –
right to seek and receive information
American Convention on Human Rights:
the state must follow the principles of
public nature of information,
transparency, and
maximum disclosure
Information is a right | Cheryl Stephens
Article 19 of the UDHR
Everyone has the right
to freedom of opinion and expression;
this right includes
the freedom to hold opinions without
interference and
to seek, receive, and impart information
and ideas
through any media and
regardless of frontiers
Information is a right | Cheryl Stephens
US Disability or Discrimination Laws
Access to information
Conditions of effective communication are
1.timeliness of delivery
2.accuracy of the translation
3.manner and medium appropriate to the
•

significance of the message and

•

abilities of the individual
with the disability
Information is a right | Cheryl Stephens
Canada FCAC s. 6(4)
Any disclosure
that is required to be made
by a bank …
must be made in language, and
presented in a manner,
that is clear, simple
and not misleading.
Information is a right | Cheryl Stephens
Canadian anti-discrimination laws
 Failing to accommodate people with low
literacy skills may be a form of systemic
discrimination.
Failing to take reasonable steps to end
systemic discrimination exposes
organizations to human rights claims.
To meet its duty to accommodate, an
organization must adjust a policy or
practice to meet the special needs of a
person.
Information is a right | Cheryl Stephens
Supreme Court of Canada
• now recognizes differences that are
disabling given external barriers posed
by a society and its norms, procedures,
and institutions
• discrimination is socially constructed

Information is a right | Cheryl Stephens
Supreme Court of Canada
aspects to disability:
physical or mental impairments or illness,
functional limitations, real or perceived,
society’s problematic response to the
person’s condition: prejudice and
stereotypes
 
Information is a right | Cheryl Stephens
Ontario legislation defines disability
a condition of mental impairment or a
developmental disability
a learning disability, or a dysfunction in
one or more of the processes involved
in understanding or using symbols or
spoken language
 

Information is a right | Cheryl Stephens
A Theory of Everything
Entities

Laws

Motivators

Resource

government

treaties

duties

 IN

industry

constitutions

ethics

FOR

finance

rights docs

interests

MA

health

info access

obligations

TION

insurance

anti-discrim

profit

academia

disability 

marketing

justice system

int’l norms

 Information is a right  | Cheryl Stephens
A Theory of Everything
Intermediaries

Skill

Delivery

Resource

gov’t services

access

IN

marketeers

formats

FOR

health/social serv

quality

MA

NGOs

transmission belt

TION

communicators

marketing

DE

enforcers

LI
VERY

Information is a right | Cheryl Stephens
A Theory of Everything
People

Needs

Rights

Results

citizens

low literacy civil

consumers

warnings

moral

investors

risk

quality

civilians

protection

human

learners

disabilities

liberties

immigrants

ESL

ethical treatment

disenfranchised

Information is a right | Cheryl Stephens

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Plain 2009 powerpoint c stephens

  • 1. A conversation Information is a right Cheryl Stephens Plain Language Wizardry
  • 2. Needs of readers • cannot read with the necessary skill • suffer emotional or psychological problems that interfere with comprehension • experience disabilities that interfere with reading or comprehension (physical or mental) Or "situational limited literacy" Add presentation title (go to View > M Information is a right | Cheryl Stephens
  • 3. Add presentation title (go to View > Master > Slide Master) | Add name and organisation of presenter
  • 4. pivotal role Since access to information is needed to exercise all other human rights, the right to information is a right placing on governments a duty to provide people with usable information Information is a right | Cheryl Stephens
  • 5. a right to access quality information Quality of information: • accuracy • completeness • currency • comprehensibility • format comprehensible to the people who need it Information is a right | Cheryl Stephens
  • 6. United Nations human rights instruments: 1. Universal Declaration of Human Rights 2. International Covenant on Civil and Political Rights Right “to seek, receive and impart information” implies a right of access to information Information is a right | Cheryl Stephens
  • 7. Inter-American Court of Human Rights: Claude Reyes et al vs. Chile Art 13 – right to seek and receive information American Convention on Human Rights: the state must follow the principles of public nature of information, transparency, and maximum disclosure Information is a right | Cheryl Stephens
  • 8. Article 19 of the UDHR Everyone has the right to freedom of opinion and expression; this right includes the freedom to hold opinions without interference and to seek, receive, and impart information and ideas through any media and regardless of frontiers Information is a right | Cheryl Stephens
  • 9. US Disability or Discrimination Laws Access to information Conditions of effective communication are 1.timeliness of delivery 2.accuracy of the translation 3.manner and medium appropriate to the • significance of the message and • abilities of the individual with the disability Information is a right | Cheryl Stephens
  • 10. Canada FCAC s. 6(4) Any disclosure that is required to be made by a bank … must be made in language, and presented in a manner, that is clear, simple and not misleading. Information is a right | Cheryl Stephens
  • 11. Canadian anti-discrimination laws  Failing to accommodate people with low literacy skills may be a form of systemic discrimination. Failing to take reasonable steps to end systemic discrimination exposes organizations to human rights claims. To meet its duty to accommodate, an organization must adjust a policy or practice to meet the special needs of a person. Information is a right | Cheryl Stephens
  • 12. Supreme Court of Canada • now recognizes differences that are disabling given external barriers posed by a society and its norms, procedures, and institutions • discrimination is socially constructed Information is a right | Cheryl Stephens
  • 13. Supreme Court of Canada aspects to disability: physical or mental impairments or illness, functional limitations, real or perceived, society’s problematic response to the person’s condition: prejudice and stereotypes   Information is a right | Cheryl Stephens
  • 14. Ontario legislation defines disability a condition of mental impairment or a developmental disability a learning disability, or a dysfunction in one or more of the processes involved in understanding or using symbols or spoken language   Information is a right | Cheryl Stephens
  • 15. A Theory of Everything Entities Laws Motivators Resource government treaties duties  IN industry constitutions ethics FOR finance rights docs interests MA health info access obligations TION insurance anti-discrim profit academia disability  marketing justice system int’l norms  Information is a right  | Cheryl Stephens
  • 16. A Theory of Everything Intermediaries Skill Delivery Resource gov’t services access IN marketeers formats FOR health/social serv quality MA NGOs transmission belt TION communicators marketing DE enforcers LI VERY Information is a right | Cheryl Stephens
  • 17. A Theory of Everything People Needs Rights Results citizens low literacy civil consumers warnings moral investors risk quality civilians protection human learners disabilities liberties immigrants ESL ethical treatment disenfranchised Information is a right | Cheryl Stephens