SAMPLE - Origination Manual

Origination Manual
Encompass360° Support
Webpage: http//:www.support.COMPANYNAME.com
Phone no.: NUMBER
Email: COMPANY EMAIL
Software/Login
The software will need to be installed on the PC and can be installed on multiple computers for
the same user. Contact COMPANY for link to install and COMPANY for user ID and Password.
The system is not compatible with MAC unless you run parallels.
Client ID – Type NUMBER
User ID and Password – Provided by COMPANYNAME
Click Log In
Page | 1 Return to Top Rev. 4/28/2015
Origination Training Manual 04/28/2015

Origination Manual
Home Tab
The home tab is the Central location for viewing important information. The first two column
can be customized to personal preferences. These modules can be added, removed, change
location and/or color with the exception of the Admin Whiteboard, which still can be moved and
changed color but not removed. The third column cannot be altered in anyway, these modules
are directly from Ellie Mae, the makers of Encompass360. Any messages Ellie Mae wants to
broadcast to ALL users, not just COMPANY, can be found third column along with the
Resource Center, which is a great source of all trainings for Encompass360°. The user can also
add different modules is up to 12, by using the Add Modules icon.

Origination Manual
Pipeline Tab
The pipeline tab is the starting point for originating, viewing, and managing loans. The user can
view loan summary, detail information, search, and sort, manage alerts and open loan files.
Loans in the summary area display with the following colors:
 White - a loan with a status of Active Loan, Loan Originated, or Loan purchased by your
institution.
 Gray - a loan with a status of Active Loan, Loan Originated, or Loan purchased by your
institution.
 Pink - a loan with an Adverse status: Application approved but not accepted, Application
denied, Application withdrawn, File closed for incompleteness, Preapproval request
denied by financial institution, or Preapproval request approved but not accepted.
 Dark Gray - the logged-in user has read-only access to the loan.
 Light Blue - a loan that is open on the Loan tab.

Origination Manual
Loan Folders
Depending on the status of a loan will determine which loan folder it will be in.
 <(All Folders)> – contains all loans no matter the status
 <(Archive)> - contains loans after a period of time being completed
 Adverse Loans - contains loans that have been withdrawn or denied
 Closed Loans – contains loans that have closed and funded
 Completed Loans – contains loans that have gone through all the milestones
 My Pipeline – contains loans that are active and have been disclosed
 Prospects – contains loans that are not a full application. A full application contains the
following;
o Name
o Income
o Social Security Number
o Subject Property Address
o Estimated Value of Subject Property
o Mortgage Loan Amount Sought
*Note – Refinances are an automatic application since all the above information is received
and/or can be obtained with due diligence. A refinance needs to be disclosed by the third day to
stay in compliance.*

Origination Manual
Views
Users will have one or more default view from which to choose. The administrator determines
the views that are available to the user based on their assigned personas.
Create Views: After changing the columns, sorting the data, applying search criteria, and/or
selecting All Loan of My Pipeline, the user can save the new configuration as a new custom
view. Once the view is saved, the user can select it at any time to apply the criteria to your loan
summary list.
Right click the column header and select Custom Columns…
Check or uncheck column header titles then click OK
Click the save icon

Origination Manual
Type the name for the new view and then click Save. The new view will be saved along with the
default views set by the administrator and both can be accessed at any time.

Origination Manual
Pipeline Icons
Pipeline Icons can be clicked once to view more detailed information without opening the file
completely. Example click the Borrower icon to view home, cell and work phone numbers.

Origination Manual
Loan Workspace
The loan workspace will look the same on every loan with the exception of the data within the
loan.
1. Header: Contains summary of key information such as subject address, LTV, DTI, the
eFolder, save icon, print icon, loan exit, etc.
2. Left Panel Upper Section: Contains all messages and alerts and the Log tab has all the
milestones
3. Left Panel Lower Section: Contains Forms, Tools and Services
4. Work Area/Viewing Section: Displays items selected in the Left Panel Upper and Lower
sections

Origination Manual
Help
The Help Tab is always available as you maneuver through Encompass360. The Help function is
intuitive and will populate help information as it relates to the page that you are on. A detailed
table of contents is available with hyperlinks to written material, videos and graphics.
Accessing help topics can be done by clicking the word Help on the main screen then click
Encompass360 Help or by pressing the F1 key on the keyboard.

Origination Manual
Keyboard Shortcuts
 Help – F1
 Current Date – Ctrl+D
 Go-To Field – Ctrl+G
The Go-To Field option locates a field based on its field ID:
Step 1. With a loan open, press Ctrl+G
Step 2. Type a field ID and click Find
The system will automatically go to the form the field is found. The field ID can also be found
by hovering over the field a quick popup will show the field ID number and description. See
HelpPad for descriptions too long to read in the quick popup.
Field IDs can also be found on the bottom right side of the computer screen.
The HelpPad allows you to capture field-level help in a separate help window:
 Press the Ctrl key and then click a field on a form (repeat to add more field information),
the HelpPad opens with the selected field-level help displayed.

Origination Manual
Custom Links
Adding Custom Links is a faster way to access websites frequently used i.e. 411.com, FHA
connector, VA portal, NMLS consumer access, etc.
Step 1. Click Services
Step 2. Click My Custom Links
Step 3. Click New Link
Step 4. Type in the information for the website
Step 5. Click Add Custom Link

Origination Manual
Step 6. Access the website by clicking the name
Step 7. Click Continue

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Page Left Intentionally Blank

Origination Manual
Creating a New Loan
Creating a new loan can only be done in the Prospect Loan Folder. If you are in any other folder
the “New” icon will not be illuminated.
Step 1. Click the New Icon
Step 2. There are two (2) options of selecting a template
a. Double click PURCHASE Loans or REFINANCE Loans
b. Select PURCHASE Loans or REFINANCE Loans then click Select
Template

Origination Manual
Forms to Complete For All Loans
Purchase
If a prospect is a purchase and the Borrower is looking to see if they qualify, the following forms
need to be filled out;
1. Borrower Summary
2. 1003 Page 1
3. 1003 Page 2 - Pull credit
4. 1003 Page 3
5. 2010 Itemization – Manually enter fees
Once the Borrower has an Accepted Offer or signed a Sales Contract (Purchase and Sales) the
prospect becomes a full application and will need to be disclosed within three (3) business days,
follow Full Application Workflow.
Refinance
If a prospect is a refinance all of the six (6) pieces of information are available and/or obtainable
with due diligence. A full application contains the following and needs to follow the Full
Application Workflow; *Note – a refinance CANNOT be a TBD*
o Name
o Income
o Social Security Number
o Subject Property Address
o Estimated Value of Subject Property
o Mortgage Loan Amount Sought

Origination Manual
Full Application Workflow
All forms need to be filled out, see below. When originating a loan it is crucial to follow the
workflow from top to bottom in the forms tab as well as when inputting data. Fields will
automatically populate on other forms for less data entry. If the file is FHA, VA or USDA
additional forms will need to be filled out, as well as below, use the Show All and Show in
Alpha Order to view all available forms.
1. Borrower Summary
2. 1003 Page 1
3. 1003 Page 2 (Pull credit)
4. 1003 Page 3
5. 2010 Itemization – (SmartGFE)
6. 2010 GFE
7. REGZ-TIL
8. Home Counseling Providers
9. Request for Transcript of Tax
10. State-Specific Disclosure Information

Origination Manual
Borrower Summary
The Borrower Summary is the first form that needs to be filled out. When a file is started there
will be BLUE fields throughout all the forms, these fields are mandatory and must contain data
in order to finish the qualification milestone and generate disclosures to eSign or WetSign. Start
at the top of the form and work down filling in required data fields, such as Name, SSN, DOB,
Phone numbers, etc. Some fields may not be BLUE but still might be applicable to the
transactions and should be filled in such as Middle initial, E-mail address, Title held, etc. Note –
DO NOT use any COMPANY’s, realtor’s or settlement agent’s email address, otherwise it will
look like they eSigned instead of the borrower.

Origination Manual
Credit Information – Pulling New Credit
In order to pull credit an authorization is needed, usually the Borrower gives a verbal
authorization when asked if credit can be pulled. When a Borrower gives their name, present
address, SSN and date of birth this is considered a verbal authorization to pull the credit report
without having a written authorization.
Step 1. Click the calendar
Step 2. Select the date the borrower authorized a credit report pull
Step 3. Click Order Credit
Step 4. Select either ACRAnet or Credit Plus depending on what the branch uses
Step 5. Click Submit

Origination Manual
Step 6. Fill in the required information
Step 7. Click Finish
Step 8. The Services View tab will open, review report and click Loan to go back to the
File
Step 9. Click Import Liabilities

Origination Manual
Step 10. Make sure Delete existing liabilities before importing and Import FACTA are
checked. Import Credit Fee to HUD and GFE can be checked if desired
Step 11. Click Import
Step 12. Click OK

Origination Manual
Importing Existing Credit Report
To import a credit report that has already been pulled and has not yet expired, can be done by the
following;
Step 1. Click the calendar
Step 2. Select the date the borrower authorized a credit report pull
Step 3. Click Order Credit
Step 4. Select either ACRAnet or Credit Plus depending on what the branch uses
Step 5. Click Submit

Origination Manual
Step 6. Select Import from website from the dropdown menu
Step 7. Type in the Reference/File Number
Step 8. Click Finish
Step 9. The Services View tab will open, review report and click Loan to go back to the
file
Step 10. Click Import Liabilities

Origination Manual
Step 11. Make sure Delete existing liabilities before importing and Import FACTA are
checked. Import Credit Fee to HUD and GFE can be checked if desired
Step 12. Click Import
Step 13. Click OK
Step 14. Click the Save icon in the top right corner of the screen

Origination Manual
Step 15. Fill in the Subject Property Info. For purchases, only, leaving the street address as
TBD will not trigger any alerts for RESPA or Disclosures until the address is
known.
Step 16. Click the Magnified glass to select the Loan Program then click Select
Step 17. Click the Magnified glass to select COMPANY Fee then click Select
Step 18. Fill in all required fields. Comments / Special Instructions from Sales is a
location that is used for any information the Originator wants to say about the file
to the Processor and/or Underwriter and anyone else that opens the loan file.

Origination Manual
Page Left Intentionally Blank

Origination Manual
1003 Page 1
Entering data on the Borrower Summary form will autocomplete some fields on 1003 Page 1.
Continue filling out data, use the Show All (VOR) and Show All (VOE)
to add additional records of housing and/or employment see next page for
instructions.

SAMPLE - Origination Manual

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