1. Min Ho Choi IEL
Kim Da Han G
Song Min Kyo G
English for Business Studies:
Unit 7 : Labour relations
Unit 8 : Production
Hankuk University of Foreign Studies
3. English for business Studies : Unit 7 Labour relations
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4. 1. Labour Unions
English for business Studies : Unit 7 Labour relations
1. What are labour unions or trade unions?
People who represent worker’s interest.
2. What do they do?
They negotiate with employers about
wages, working conditions, working
hours and etc.
3. What can they do when dissatisfied?
If dissatisfied, they can take such
action called ‘industrial action’ and
also take certain actions such as
working-to-rule, or go-slows
(slowdown).
5. English for business Studies : Unit 7 Labour relations
2. Vocabulary
1. Collective bargaining
2. A strike
3. A go-slow (GB)
or slowdown (US)
4. Working-to-rule
5. Industrial action
6. To picket
a) A general term for strikes, go-slows, work-to-rules,
and so on
b) A deliberate reduction in the rate of production, as
a protest
c) A stoppage of work, as a protest against working
conditions, low pay, and so on
d) Negotiations between unions and employers about
their members’ wages and working conditions
e) To protest outside a factory or other workplace, and
try to persuade workers and delivery drivers not to
enter
f) Deliberately obeying every regulation in an
organization, which severely disrupts normal
operations
< Are you ready? >
6. English for business Studies : Unit 7 Labour relations
2. Industrial relations
1. What are frequent cause of bad labour relations?
2. What have the consequences of
labour-market deregulation been?
3. Why can these consequences be a
problem for management?
Bad communications; an adversarial
(management vs. workers) attitude; a lack
of consultation; and unions defending
uneconomic working practices
Working conditions of many people
getting much worse; the creation of
many unskilled, casual part-time jobs
done by non-unionized workers.
If workers are not represented by a union,
there is no one representing the workers
for management to negotiate with before
or during a dispute.
7. English for business Studies : Unit 7 Labour relations
1. Manual workers
a) People who work with their hands
2. Vocabulary
2. Trade union
3. Consult
4. Adversary
5. Uneconomic
6. Tyranny
9. Confrontational
8. The public sector
7. Deregulation
10. Conglomerate
d) A union for workers with a particular type of job
c) To ask someone’s opinion before making a decision
b) an opponent or enemy
j)Too expensive, wasteful, loss-making
g) Unlimited and unfairly used power
i) Ending or relaxing restrictive laws
f) Areas of the economy run by the local or national
government
h) Hostile, almost aggressive, seeking conflicts
e) A large corporation, made up of a group of
companies
< Are you ready? >
9. 1. Production decisions
English for business Studies : Unit 8 Production
1. What particular skills do you think production
and operations managers require?
mathematical knowledge
technological knowledge and skills
2. What do you think the objectives of a
production department usually are?
To produce goods, usually to produce
a specific goods or items
10. 2. Vocabulary
Capacity
Component
Inventory
Lead time
Location
Outsourcing or contracting
out
Plant
Subcontractor
1. Any company that provides goods or services for another
one
2. Any of the pieces or parts that make up a product,
machine etc.
3. Buying products or processed materials from other
companies rather than manufacturing them
4. The (maximum) rate of output that can be achieved from a
production process
5. The buildings, machines, equipment and other facilities
used in the production process
6. The geographical situation of a factory or other facility
7. The stock of any item or resource used in an organization
(including raw materials, parts, suppliers, work in process
and finished products)
8. The time needed to perform an activity (i.e to manufacture
or deliver something)
English for business Studies : Unit 8 Production
< Are you ready? >
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11. 2. Quality
English for business Studies : Unit 8 Production
When consumers talk about quality, what different aspects or criteria do they
have in mind? How would you define quality in relation to the following?
1
3
4
5
2
A fast-food snack
A raincoat
A small car (US automobile)
A tennis club
A restaurant meal
Speed, price, reasonable taste
Waterproof, Style, Appearance
Price, reasonable function
Atmosphere, facility system,
membership
Food has to be delicious!
