Lessons Learned from Coaching 50+ Kanban Teams
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The document discusses lessons learned from coaching over 50 Kanban teams. It describes how to introduce the Kanban method through a one day workshop and follow-up sessions. Kanban helps teams visualize their work, limit work-in-progress, and identify continuous improvement opportunities. For organizations to fully adopt Kanban at scale, managers must become engaged with coaching their teams to drive real improvements, rather than just obvious changes.
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Lessons Learned from Coaching 50+ Kanban Teams
- 1. Lessons Learned from Coaching 50+ Kanban Teams Nirvana Excellence, Perfection 100% Value created, 100% Fun Woods of Lost Managers Here be Monsters Here be Monsters Chasm of Re-org Christophe Achouiantz Lean/Agile Coach http://leanagileprojects.blogspot.se @ChrisAch The Way of the Kanban Marsh of Change Resistance Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 2. Lessons Learned • • • • • Why Kanban? The Kanban Method Introducing and supporting Kanban Creating a Culture of Continuous Improvements Scaling Coaching Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 3. Lessons Learned on THE KANBAN METHOD Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 4. Context is Everything Some visual policies (ticket design, colours, etc.) % of Policies reusable between Kanban Systems Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 5. You Grow a Kanban System You do not Summon It Yes! No! Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 6. 2 Qualities that Matter in the Long Run Resilient Compensate lack of Leadership Sustainable Stickiness Clarity Aligned with Purpose Fact-based management Improvement Opportunities (Smart Moves) Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 7. You are Here THE CONTEXT Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 8. The Context Sandvik www.sandvik.com Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 9. The Context The Origin Story Johan Nordin Support Manager at Sandvik IT Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 10. The Context The Key to Minimizing most of our Problems is Flow Control Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 11. Lessons Learned on INTRODUCING THE KANBAN METHOD Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 12. Kanban Packaging Kanban Time needed to establish a Kanban System Sustainable Level ”Sticky!” Effort needed to reach sustainability Probability Boosts! Time a manager is willing to let go for starting with Kanban Time 1 day The Kick-start Workshop Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 13. Understand the Team Who cares? Energy Level Now I get it! Why have we never discussed that before? Assess Depth of Kanban Manage Demand The Kick-Start Workshop (1 day) Limit WIP Measure Flow Follow-Up Close the Scene Run First Planning Meeting Set Planning Meeting Policies Limit WIP Set Way-of-Working Policies Create & Populate the Board Set Visualization Policies Explain Board Mechanics Identify Work Types Discover what the Team does Define a Shared Vision Share Current Concerns Set the Scene Kanban The Kick-start & Boosts Boosts Ouch! Now I understand why I feel stressed! Now we work SMART! Time Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 14. The team is in charge 1000000 Low on Theory, High on Practice in Context Emotional: Engaged to see MY stuff on the board 100000 Clarity of Purpose Efficiency Stickiness Team Focused and Team Driven Interest Kanban Keys to Maximizing Stickiness & Clarity of Kick-starts Shared common view of Team’s purpose and context. ”Service Oriented” 10000 Do this a.s.a.p. during the kickstart! 1000 100 Do this a.s.a.p. during the kickstart! 10 1 Some Expert creates the Kanban System Theory ZZzzz Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 15. Kanban The Kanban Kick-start Field Guide Get it at: http://leanagileprojects.blogspot.se Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 16. Lessons Learned on ASSESSING KANBAN Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 17. Kanban The 5 Dimensions Feedback Loops Explicit Policies Limit WIP Visualize Manage Flow Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 18. Kanban Depth of Kanban to Evolve Smart Feedback Loops Explicit Policies Limit WIP Visualize Manage Flow Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 19. Kanban Depth of Kanban to Evolve Smart Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 20. Lessons Learned on CONTINUOUS IMPROVEMENTS Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 21. Improvements Kanban and Continuous Improvements Improve Vision The Kanban Method Baseline Kanban comes with an Implicit Vision • Low WIP • Liquid Flow • 100% Value Kanban help you identify improvement opportunities • Trailing (lead-times) and Leading (board) indicators You have Focus • Controlled WIP (less task-switching) • Clarity of Purpose (Service Oriented) Kanban helps create the ”Baseline” • Current Condition is known • Leading & trailing Indicators (Facts) • Common Standard (Policies) Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 22. Dis-Continuous Improvement? Level of Improvements Improvements Patterns of Continuous Improvements Ceiling There is always a Ceiling! Move the ceiling: Manager un-engaged • Strech your value streams! Get in control of upstream & downsteam • Get a sponsor higher up in the org! To compensate the lack of political influence of the managers beyond a certain point Manager not present ”Obvious” improvements ”Real” improvements Time • Peer-to-peer coaching! To increase commitment and curiosity from manager Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 23. Improvements Creating Curiosity with Peer-to-Peer Coaching Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 24. Lessons Learned on SCALING Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 25. Kanban Coached 60+ Teams ”Suppliers Teams” Development Teams working with AM & Projects Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 26. Scaling A Strategy to Trigger a Culture Change % of Culture 100 Change 100 % of ”Kanbanized” Teams Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 27. Scaling Scaling Coaching Team coaches coaches Black Belt Jedi Master Coach coaches Lean Coach Team Flow Manager Team Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 28. Scaling The Goal: Get Rid of the Coaches! Managers Team Team Team Team Team Team Team Coaches A Scafolding to be removed when Managers have become coaches Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 29. What’s Next? • Focus over End-2-End flows • Peer-2-peer coaching: enabling curiosity • Dis-continuous improvements: How? Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 30. SUMMARY Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 31. 2 Qualities that Matter in the Long Run Resilient Compensate lack of Leadership Sustainable Stickiness Clarity Aligned with Purpose Fact-based management Improvement Opportunities (Smart Moves) Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 32. Summary Kanban is the Fastest (highest RoI) way to increase your team’s Capability Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 33. Assess Depth of Kanban Manage Demand The Kick-Start Workshop (1 day) Limit WIP Measure Flow Follow-Up Close the Scene Run First Planning Meeting Set Planning Meeting Policies Limit WIP Set Way-of-Working Policies Create & Populate the Board Set Visualization Policies Explain Board Mechanics Identify Work Types Discover what the Team does Define a Shared Vision Share Current Concerns Set the Scene Understand the Team Summary Easy to ”Sell” Kanban using 1 day Workshop and Boosts Boosts Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 34. Summary Depth of Kanban to Identify the most meaningfull (highest RoI) next improvement Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 35. Vision Improve Summary The Deeper you Go with Kanban, the more it forces you to improve continuously The Kanban Method Baseline Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 36. Dis-Continuous Improvement? Level of Improvements Summary You Need Curious Managers for ”Real” Improvements Ceiling Manager un-engaged Manager not present ”Obvious” improvements ”Real” improvements Time Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 37. Summary We Scale with a Temporary Coach Chain until the Managers take over Managers Team Team Team Team Team Team Team Coaches A Scafolding to be removed when Managers have become coaches Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se
- 38. Thanks for your Time! Christophe Achouiantz @ChrisAch Get the slides here: http://leanagileprojects.blogspot.se Christophe Achouiantz @ChrisAch – LKCE13 http://leanagileprojects.blogspot.se