1. www.linkedin.com/in/chris-barfield-72503b53
CHRISTOPHER
BARFIELD
NETWORK
PROFESSIONAL
Address
1316 Dexter Ridge Drive,
Holly Springs, NC 27540
Phone
+1 919-244-3654
E-mail
BarfieldCN@hotmail.com
EXPERIENCE
LEAD SPECIALIST | (2015 – present)
VERIZON
I currently am the Team Lead for the midnight shift
on the Client Services and Assurance team focusing
on Wells Fargo, Citi Financial and Bank of America.
My primary duties include managing escalated
events with the customer and ensuring quality
control with my team members as well as the duties
of an engineer.
NETWORK ENGINEER | (1999 – 2015)
VERIZON
I have managed global customers’ networks
supporting 130+ customers, with sites in over 150
countries. Personal duties included: testing and
troubleshooting circuits ranging from DS0 to DS3,
and network types ATM, Frame-Relay, Point-to-Point
and Ethernet. I have experience with Cisco, Bay
Networks, and Nortel routers, along with Linkway
and Hughes Personal Earth Station satellite systems.
I also managed projects for individual customers to
simplify and/or expand their networks, and was the
liaison between Operations and the customers’
executive departments.
NETWORK SUPPORT SPECIALIST | (1995 –
1999)
UNITED STATE MARINE CORPS
I was part of the Wide Area Network (WAN)
Management team for the Marine Corps Enterprise
Network; supporting 85,000 network users world-
wide. Personal duties included: install, configure, and
maintain Cisco router backbone, manage the Marine
Corps’ DNS structure, install and troubleshoot
Windows NT and Banyan servers, and design and
ABOUT ME
During my 20 years of experience, I have become
highly adept at all of the skills involved with
networking -- including analysis, technical support,
infrastructure knowledge, troubleshooting, quality
assurance, etc. -- but also managing (and enhancing)
center procedures and processes, using reliable
metrics to quantify and improve upon customer
satisfaction, building relationships and getting the
most out of interactions. I thrive on taking an existing
core of procedures and using my knowledge to
optimize them for an enhanced work environment
and customer experience.
MANAGEMENT SKILLS
I have managed project teams for individual customer
accounts to simplify and/or expand their world-wide
networks. Currently the Shift Team Lead for Client
Services and Assurance focusing on Wells Fargo, Citi
Financial and Bank of America.
Achieved rank of Corporal (E-4) with three
promotions during a four-year tenure in the USMC.

2. www.linkedin.com/in/chris-barfield-72503b53
Maintained inventory control system for NOC
Operations, with assets exceeding 2 million dollars.
Successfully completed four Marine management,
ethics, and finance courses. Awarded the Good
Conduct Medal for exemplary service during USMC
tenure.
PERSONAL SKILLS
COMMUNICATION
ORGANIZATION
TEAM PLAYER
CREATIVITY
SOCIAL
maintain the Network Operations Center webpage.
PROFESSIONAL SKILLS
CUSTOMER SERVICE
ETMS
NMT
CISCO ROUTERS
TELLABS ETHERNETSWITCHES
EDUCATION
BACHELOR OF ART | (2013 – present)
WAKE TECHNICAL COMMUNITY
COLLEGE
I am currently attending classes at Wake Technical
Community College toward a collegetransfer and
Business degree.

3. www.linkedin.com/in/chris-barfield-72503b53