Presented at UX Australia 2011 in Sydney. Influencing experience in a large organisation.. I say the old 'get engaged early' and 'get buy-in' are red herrings. From my experience, what needs to happen is to build relationships with product managers to show them not just what we do, but why we do it.

1. http://www.dailydawdle.com/2011/08/mind-blowing-350000-post-it-note.html
How to win product managers &
influence experience
Christina Li @chrissy0118
1
Experience Architect
Vodafone Hutchinson Australia

2. Meet Vodafone’s UX Team

3. Insight 1:
We are not your enemy. Let’s be friends!
http://en.wikipedia.org/wiki/File:Two_left_hands_forming_a_heart_shape.jpg

4. Insight 2:
Experience what I experience
http://www.newzealandholidays.org.uk/copyright/

5. See what we do...

6. Demonstrations

7. Insight 3:
Do you want to sketch with me?
7
7
http://www.studiotilt.com/blog/2011/05/26/redditch-co-design/

8. Experience walk through...

9. When all fails...Be prepared to walk away
9
http://formybeautifullove.blogspot.com/2011_07_01_archive.html

10. Thanks!
We’re hiring!
http://www.flickr.com/photos/ajagendorf25/5269668669/ Email: christina.li@vodafone.com.au
Twitter: @chrissy0118