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 www.christinadzingala.com
About
Christina Dzingala is a Solutions Strategist. !
She specializes in identifying triple bottom line management solutions that
create results. She…!

  Is	
   a	
   crea(ve,	
   resourceful,	
   and	
   dynamic	
   leader	
  
   with	
  15+	
  years	
  of	
  experience	
  
  Works	
   to	
   transform	
   brands	
   and	
   organiza(ons	
  
   towards	
  sustainability	
  in	
  the	
  digital	
  age	
  
  Understands	
  how	
  to	
  engage	
  audiences	
  in	
  ever-­‐
   changing	
  interac(ve	
  technology	
  
  Understands	
   how	
   to	
   bridge	
   technology	
   with	
  
   environmental	
  and	
  social	
  responsibility	
  
  Has	
  background	
  in	
  communica(ons,	
  marke(ng,	
  
   training,	
   technology,	
   and	
   sustainability	
  
   management	
  
  Can	
   balance	
   diverse	
   needs	
   of	
   internal	
   and	
  
   external	
  stakeholders	
  in	
  business,	
  government,	
  
   and	
  non-­‐profit	
  sectors	
  



                                                                               www.christinadzingala.com
Critical Skill Set
Christina Dzingala has skills to create results…!
                     •    Business Analysis and Administration!
                     •    Market Research and Positioning!
      STRATEGY!      •    Business Development and Marketing!
                     •    Project Management and Leadership!



                     •    Organizational Change and Training!
                     •    Process Design and Improvement!
  TRANSFORMATION!    •    Product Development and Branding!
                     •    Communications Planning and Content!



                     •    Resource Efficiency and Management!
                     •    Customer Engagement and Relationships!
  SUSTAINABILITY!    •    Community Outreach and Partnerships!
                     •    Technology Evaluation and Implementation!



                                           www.christinadzingala.com
Core Competencies
What colleagues say about Christina Dzingala…!
  “Since	
  Chris(na	
  assumed	
  the	
  posi(on	
  of	
  Co-­‐Chair	
  of	
  the	
  UNA-­‐NCA	
  Sustainable	
  Development	
  CommiKee,	
  we	
  have	
  seen	
  expanded	
  
   programs,	
   increased	
   communica(ons	
   and	
   improved	
   networking	
   among	
   members.	
   She	
   brings	
   excellent	
   organizing	
   talent	
   to	
   the	
  
   posi(on	
  as	
  well	
  as	
  providing	
  important	
  content.	
  UNA-­‐NCA	
  is	
  grateful	
  for	
  her	
  leadership.”	
  
   Karen	
  Mulhauser	
  -­‐	
  President,	
  United	
  Na(ons	
  Associa(on	
  of	
  the	
  Na(onal	
  Capital	
  Area	
  

  “I	
   strongly	
   recommend	
   Chris(na	
   for	
   her	
   keen	
   leadership	
   quali(es	
   and	
   team	
   management	
   aKributes.	
   Chris(na	
   was	
   the	
   group	
  
   leader	
  for	
  her	
  [team],	
  which	
  focused	
  on	
  iden(fying	
  and	
  crea(ng	
  new	
  tourism	
  products	
  and	
  business	
  opportuni(es	
  for	
  the	
  Tourism	
  
   Cluster	
   of	
   Puerto	
   Plata,	
   Dominican	
   Republic…She	
   was	
   energe(c,	
   efficient	
   and	
   highly	
   effec(ve	
   in	
   execu(ng	
   her	
   many	
  
   responsibili(es…I	
  am	
  certain	
  she	
  will	
  bring	
  the	
  same	
  level	
  of	
  dedica(on	
  and	
  quality	
  performance	
  wherever	
  she	
  works.”	
  	
  
   Juan	
  Luna-­‐Kelser	
  -­‐	
  Professor,	
  The	
  George	
  Washington	
  University	
  School	
  of	
  Business	
  

  “Chris(na	
  is	
  a	
  tremendous	
  asset	
  to	
  Strategic	
  Sustainability	
  Consul(ng.	
  Most	
  recently,	
  she	
  joined	
  us	
  on	
  a	
  waste	
  audit	
  for	
  a	
  Walmart	
  
   supplier	
  –	
  jumping	
  in	
  to	
  get	
  her	
  hands	
  dirty	
  and	
  helping	
  with	
  the	
  analysis	
  a_erwards.	
  She	
  made	
  smart	
  recommenda(ons,	
  showed	
  
   great	
  team	
  spirit,	
  and	
  was	
  a	
  pleasure	
  to	
  work	
  with.	
  I	
  look	
  forward	
  to	
  con(nuing	
  our	
  professional	
  rela(onship	
  into	
  the	
  future!”	
  
   Jennifer	
  Woo_er	
  –	
  President,	
  Strategic	
  Sustainability	
  Consul(ng	
  




                                 VALUES!                             STRENGTHS!                                 SKILLS!                                  ASSETS!
                          •    Adventure!                       •    Maximizer!                          •    Analysis!                           •    Vision!
                          •    Knowledge!                       •    Futuristic!                         •    Development!                        •    Strategy!
                          •    Honesty!                         •    Curiosity!                          •    Leadership!                         •    Transformation!
                          •    Community!                       •    Creativity!                         •    Collaboration!                      •    Sustainability!
                          •    Innovation!                      •    Zest!                               •    Communication!                      •    Results!




                                                                                                                           www.christinadzingala.com
CASE STUDY:        American Red Cross National Headquarters
                                                                          Sr. Associate, Information Technology
Change                                                                               September 2003 – July 2009


Management    G O A L : 	
   	
  
                     To	
   train	
   50,000+	
   geographically	
   dispersed	
   users	
   on	
   new	
   enterprise	
   business	
   suite	
  
                      quickly,	
  effec(vely,	
  and	
  cost-­‐efficiently	
  

              R O L E : 	
  
                     Subject	
  maKer	
  expert	
  for	
  financial,	
  human	
  resources,	
  learning,	
  client	
  management,	
  and	
  
                      repor(ng	
  enterprise-­‐wide	
  business	
  systems	
  and	
  training	
  

              A C T I O N S : 	
  
                     Developed	
  and	
  delivered	
  100+	
  product	
  marke(ng	
  demos	
  via	
  webinar	
  and	
  road	
  shows	
  	
  	
  
                     Developed	
  and	
  delivered	
  5+	
  mul(-­‐day	
  classroom,	
  webinar,	
  and	
  self-­‐study	
  courses	
  

              M I L E S T O N E S : 	
  
                     1000+	
  business	
  units	
  implemented	
  standard	
  opera(ons	
  and	
  5-­‐system	
  suite	
  in	
  3	
  years	
  

              C H A L L E N G E S : 	
  
                     Resistance	
  to	
  change	
  among	
  business	
  units	
  required	
  ongoing	
  rela(onship	
  management	
  	
  
                     High	
   turnover	
   among	
   volunteer	
   workforce	
   necessitated	
   ongoing	
   training	
   to	
   ensure	
  
                      correct	
  system	
  use	
  and	
  data	
  accuracy	
  and	
  security	
  

              R E S U L T S : 	
  
                     By	
   centralizing	
   and	
   automa(ng	
   administra(ve	
   func(ons,	
   the	
   organiza(on	
   gained	
  
                      substan(al	
  cost	
  savings	
  of	
  several	
  millions	
  of	
  dollars	
  annually	
  
                     The	
   organiza(on	
   was	
   finally	
   able	
   to	
   effec(vely	
   capture	
   organiza(on-­‐wide	
   data	
   for	
  
                      repor(ng,	
  	
  strategic	
  planning,	
  and	
  nego(a(ng	
  with	
  vendors	
  	
  


                                                                     www.christinadzingala.com
CASE STUDY:        American Red Cross National Headquarters
                                                                          Sr. Associate, Information Technology
Web Content                                                                          September 2003 – July 2009


Management    G O A L : 	
   	
  
                     To	
   provide	
   geographically	
   dispersed	
   enterprise-­‐wide	
   system	
   users	
   and	
   students	
   with	
  
                      current	
  informa(on	
  and	
  resources	
  to	
  do	
  their	
  job	
  

              R O L E : 	
  
                     Training	
  website	
  content	
  manager	
  grow	
  traffic	
  and	
  search	
  engine	
  op(miza(on	
  (SEO)	
  

              A C T I O N S : 	
  
                     Created	
   and	
   maintained	
   interac(ve	
   1-­‐stop	
   system	
   user	
   website	
   including	
   product	
  
                      informa(on,	
  user	
  guides,	
  training,	
  system	
  outages	
  and	
  upgrades,	
  and	
  discussion	
  forum	
  
                     Monitored	
  online	
  discussion	
  forum	
  to	
  ensure	
  correct	
  responses	
  to	
  technical	
  ques(ons	
  
                     Used	
  Google	
  Analy(cs	
  to	
  track	
  website	
  usage	
  and	
  develop	
  effec(ve	
  SEO	
  and	
  marke(ng	
  

              M I L E S T O N E S : 	
  
                     Enhanced	
  system	
  user	
  experience	
  by	
  providing	
  easy	
  access	
  to	
  tools	
  and	
  resources	
  
                     Increased	
  new	
  1-­‐stop	
  training	
  website	
  traffic	
  by	
  20%	
  per	
  quarter	
  through	
  SEO	
  

              C H A L L E N G E S : 	
  
                     High	
  turnover	
  among	
  large	
  volunteer	
  workforce	
  performing	
  data	
  entry	
  
                     1-­‐stop	
  website	
  needed	
  ongoing	
  promo(on	
  to	
  create	
  awareness	
  of	
  benefits	
  and	
  features	
  

              R E S U L T S : 	
  
                     System	
  users	
  empowered	
  to	
  seek	
  informa(on	
  at	
  1-­‐stop	
  website	
  first	
  and	
  consult	
  with	
  
                      each	
  other	
  on	
  best	
  prac(ces	
  via	
  the	
  online	
  discussion	
  forum	
  
                     Workload	
  cost	
  burden	
  on	
  the	
  tech	
  support	
  call	
  center	
  was	
  reduced	
  by	
  50%	
  


                                                                     www.christinadzingala.com
CASE STUDY:           American Red Cross National Headquarters
                                                                              Sr. Associate, Information Technology
Sustainability                                                                           September 2003 – July 2009


Management       G O A L : 	
   	
  
                        To	
   ini(ate	
   and	
   implement	
   sustainable	
   prac(ces	
   at	
   Na(onal	
   Headquarters	
   to	
  
                         demonstrate	
  good	
  financial	
  and	
  environmental	
  stewardship	
  to	
  donors,	
  staff,	
  and	
  public	
  

                 R O L E : 	
  
                        Founding	
  member	
  of	
  grass-­‐roots	
  Green	
  Team	
  to	
  champion	
  sustainability	
  ini(a(ves	
  

                 A C T I O N S : 	
  
                        Led	
  crea(on	
  of	
  “Green	
  Up	
  the	
  Red	
  Cross”	
  staff	
  awareness	
  campaign	
  and	
  Earth	
  Day	
  Fair	
  
                        Nego(ated	
  pro-­‐bono	
  graphic	
  design	
  services	
  and	
  green	
  audit	
  services	
  from	
  leading	
  firm	
  

                 M I L E S T O N E S : 	
  
                        Influenced	
  and	
  gained	
  support	
  of	
  senior	
  execu(ve	
  leadership	
  to	
  fund	
  program	
  
                        Implemented	
  Green	
  Team	
  intranet	
  website	
  to	
  share	
  informa(on	
  and	
  resources	
  	
  
                        Ini(ated	
  sustainability	
  and	
  recycling	
  strategy	
  in	
  large-­‐scale	
  office	
  move	
  

                 C H A L L E N G E S : 	
  
                        Strong	
   resistance	
   to	
   ini(a(ves	
   from	
   key	
   departments	
   that	
   poli(cized	
   sustainability	
  
                         efforts	
  rather	
  than	
  looking	
  at	
  the	
  cost	
  savings	
  during	
  organiza(on’s	
  financial	
  deficit	
  

                 R E S U L T S : 	
  
                        Green	
  Team’s	
  analysis	
  of	
  organiza(on’s	
  opera(ons	
  iden(fied	
  low-­‐cost	
  strategies	
  saving	
  
                         $190k	
  annually	
  toward	
  budget	
  deficit	
  	
  
                        Staff	
   awareness	
   campaign	
   created	
   opportuni(es	
   for	
   individual	
   departments	
   to	
   save	
  
                         resources	
  and	
  promote	
  their	
  	
  ini(a(ves	
  and	
  results	
  via	
  Green	
  Team	
  intranet	
  website	
  

                                                                         www.christinadzingala.com
DC Net Impact Professional Chapter




                                                                                                                                                                                            LEADERSHIP
Vice President, Finance & Operations
January 2011 – September 2012




O R G A N I Z A T I O N : 	
   	
  
      The	
   DC	
   Net	
   Impact	
   (DCNI)	
   Professional	
   Chapter	
   inspires,	
   educates,	
   and	
   equips	
   professionals	
   to	
   use	
   the	
   power	
   of	
  
       business	
  to	
  create	
  a	
  more	
  socially	
  and	
  environmentally	
  sustainable	
  world	
  

R O L E : 	
  
      VP,	
   Finance	
   &	
   Opera(ons	
   to	
   manage	
   chapter	
   finances,	
   iden(fy	
   technology	
   solu(ons,	
   and	
   maintain	
   award-­‐winning	
  
       status	
  

A C C O M P L I S H M E N T S : 	
  
      Led	
  strategic	
  planning	
  to	
  build	
  strong	
  chapter	
  brand,	
  quality	
  programming,	
  and	
  diverse	
  engagement	
  base	
  
      Increased	
  membership	
  by	
  30%	
  in	
  1	
  year	
  through	
  social	
  media,	
  QR	
  code,	
  	
  and	
  mobile	
  outreach	
  
      Increased	
  (cket	
  sales	
  to	
  100%	
  in	
  3	
  months	
  and	
  event	
  revenue	
  by	
  93%	
  in	
  1	
  year	
  using	
  Eventbrite	
  and	
  targeted	
  SEO	
  
      Increased	
  bank	
  account	
  balance	
  by	
  30%	
  in	
  1	
  year	
  and	
  streamlined	
  transac(ons	
  through	
  mobile	
  and	
  online	
  tools	
  
      Researched	
  and	
  implemented	
  web-­‐based	
  technology	
  to	
  facilitate	
  collabora(on	
  and	
  reduce	
  paper	
  and	
  mailing	
  costs	
  



                                                                                                                                      www.christinadzingala.com
United Nations Association of the National Capital Area




                                                                                                                                                                                           LEADERSHIP
Co-Chair, Sustainable Development Committee
June 2011 – August 2012




O R G A N I Z A T I O N : 	
   	
  
      The	
  United	
  Na(ons	
  Associa(on	
  of	
  the	
  Na(onal	
  Capital	
  Area	
  works	
  to	
  aid	
  the	
  UN	
  in	
  achieving	
  its	
  goals	
  through	
  outreach	
  
R O L E : 	
  
      Sustainable	
  Development	
  CommiKee	
  Chair	
  to	
  create	
  awareness	
  of	
  climate	
  change	
  and	
  Millennium	
  Development	
  Goals	
  
A C C O M P L I S H M E N T S : 	
  
      Led	
  strategic	
  planning	
  to	
  grow	
  membership	
  interest,	
  support,	
  and	
  involvement	
  in	
  commiKee	
  programs	
  
      Organized	
  	
  2	
  annual	
  UN	
  Month	
  events	
  to	
  promote	
  advocacy,	
  educa(on,	
  networking,	
  and	
  outreach	
  
      Created	
  and	
  executed	
  communica(ons	
  plan	
  to	
  expand	
  outreach,	
  info	
  exchange,	
  	
  and	
  networking	
  
      Grew	
  Sustainable	
  Development	
  target	
  mailing	
  list	
  by	
  25%	
  in	
  6	
  months	
  by	
  ac(vely	
  capturing	
  contact	
  info	
  at	
  each	
  event	
  
      Created	
   networking	
   opportuni(es	
   through	
   LinkedIn	
   group	
   and	
   networking	
   mixers,	
   par(cipa(on	
   grew	
   by	
   75%	
   in	
   6	
  
       months	
  
      Implemented	
   Google	
   online	
   tools	
   to	
   facilitate	
   virtual	
   	
   commiKee	
   communica(on,	
   collabora(on,	
   and	
   project	
  
       management	
  

                                                                                                                                 www.christinadzingala.com
Newark Street Park K-9 Friends




                                                                                                                                                                                       LEADERSHIP
Marketing and Communications Strategist
July 2012 - Present




O R G A N I Z A T I O N : 	
   	
  
      Newark	
  Street	
  Park	
  K-­‐9	
  Friends	
  is	
  a	
  non-­‐profit	
  organiza(on	
  working	
  in	
  partnership	
  with	
  DC	
  Department	
  of	
  Parks	
  and	
  
       Recrea(on	
  to	
  manage	
  and	
  operate	
  the	
  Newark	
  Street	
  Dog	
  Park	
  within	
  the	
  Newark	
  Street	
  Park	
  complex	
  

R O L E : 	
  
      Marke(ng	
  and	
  Communica(ons	
  Strategist	
  to	
  op(mize	
  opportuni(es	
  to	
  grow	
  outreach,	
  membership,	
  and	
  fundraising	
  by	
  
       15%	
  in	
  1	
  year	
  
A C C O M P L I S H M E N T S : 	
  
      Led	
  strategic	
  planning	
  to	
  build	
  strong	
  brand,	
  consistent	
  and	
  (mely	
  messaging,	
  and	
  ongoing	
  fundraising	
  	
  
      Created	
  and	
  executed	
  communica(ons	
  plan	
  to	
  expand	
  outreach,	
  engage	
  membership	
  community,	
  and	
  educate	
  visitors	
  
      Evaluated	
   and	
   redesigned	
   park	
   signage,	
   website,	
   email	
   news	
   and	
   marke(ng,	
   and	
   social	
   media	
   plasorms	
   for	
   clear,	
  
       consistent	
  branding	
  and	
  relevant,	
  (mely	
  content	
  
      Maximized	
  opportuni(es	
  for	
  community	
  engagement	
  through	
  mobile	
  technology,	
  QR	
  codes,	
  and	
  Facebook	
  sharing	
  
      Iden(fied	
  Google	
  online	
  tools	
  to	
  facilitate	
  virtual	
  	
  Board	
  communica(on,	
  collabora(on,	
  and	
  project	
  management	
  


                                                                                                                              www.christinadzingala.com
Puerto Plata Culture & Tourism Cluster                                                                                                           PROJECT:
May 2009 – August 2009
                                                                                                                                                 Strategic Plan
G O A L : 	
   	
  
       To	
   enhance	
   Puerto	
   Plata	
   as	
   a	
   sustainable	
   des(na(on	
   by	
   recommending	
   strategies	
   for	
  
        branding,	
   product	
   development,	
   web	
   portal,	
   and	
   informa(on	
   center	
   as	
   part	
   of	
   a	
   U.S.	
  
        Agency	
  for	
  Interna(onal	
  Development	
  (USAID)-­‐funded	
  economic	
  development	
  project	
  

C L I E N T : 	
  
       The	
   Puerto	
   Plato	
   Culture	
   &	
   Tourism	
   Cluster	
   develops	
   economic	
   opportuni(es	
   for	
   the	
  
        businesses	
  and	
  towns	
  of	
  the	
  Dominican	
  Republic’s	
  North	
  Coast	
  

R O L E : 	
  
       Project	
   manager	
   for	
   George	
   Washington	
   University	
   management	
   consul(ng	
   team	
  
        developing	
  branding	
  and	
  web	
  portal	
  strategy	
  

C H A L L E N G E S : 	
  
       Changing	
  area’s	
  image	
  from	
  a	
  budget	
  beach	
  resort	
  to	
  a	
  cultural	
  heritage	
  des(na(on	
  
       Crea(ng	
   tourism	
   opportuni(es	
   and	
   the	
   desire	
   to	
   leave	
   all	
   inclusive	
   resorts	
   to	
  
        experience	
  local	
  culture	
  and	
  aKrac(ons	
  

D E L I V E R A B L E S : 	
  
       Provided	
   research	
   and	
   analysis	
   of	
   compe((on,	
   market	
   segments,	
   visitor	
   demographics,	
  
        and	
  tourism	
  assets	
  for	
  product	
  development	
  
       Designed	
  and	
  conducted	
  visitor	
  exit	
  survey	
  to	
  iden(fy	
  booking	
  and	
  ac(vity	
  preferences	
  
       Produced	
  e-­‐commerce	
  plan	
  to	
  engage	
  member	
  businesses	
  with	
  customers	
  
       Recommended	
   website	
   domain	
   name	
   www.puertoplata.com,	
   which	
   client	
   purchased	
  
        on	
  the	
  spot	
  upon	
  viewing	
  sample	
  promo(onal	
  video	
  demonstra(ng	
  how	
  to	
  use	
  social	
  
        media	
  and	
  search	
  engine	
  op(miza(on	
  for	
  des(na(on	
  marke(ng	
  

                                                                        Christina Dzingala | www.christinadzingala.com
Vucarevich Simons Advisory Group                                                                                                                     PROJECT:
January 2010 – May 2010
                                                                                                                                                     Strategic Plan
G O A L : 	
   	
  
       To	
  establish	
  Farmers	
  &	
  Fishers	
  Restaurant	
  as	
  a	
  premiere	
  private	
  event	
  loca(on	
  and	
  to	
  
        grow	
  private	
  dining	
  event	
  revenue	
  to	
  $1M	
  within	
  2	
  years	
  

C L I E N T : 	
  
       Vucarevich	
   Simons	
   Advisory	
   Group	
   is	
   a	
   bou(que	
   management	
   consul(ng	
   firm	
  
        specializing	
   in	
   the	
   food	
   and	
   beverage	
   component	
   of	
   the	
   hospitality	
   industry,	
   Farmers	
   &	
  
        Fishers	
  restaurant	
  is	
  one	
  of	
  their	
  clients	
  

R O L E : 	
  
       George	
   Washington	
   University	
   management	
   consultant	
   to	
   develop	
   strategic	
   plan	
   to	
  
        meet	
  clients’	
  needs	
  

C H A L L E N G E S : 	
  
       Overcoming	
  restaurant’s	
  online	
  reputa(on	
  as	
  mediocre	
  in	
  quality	
  	
  and	
  value	
  
       Restaurant	
  recently	
  underwent	
  rebranding	
  and	
  management	
  changes	
  
       Getng	
  the	
  client	
  to	
  accept	
  that	
  the	
  root	
  issue	
  may	
  be	
  consistency,	
  not	
  loca(on	
  

D E L I V E R A B L E S : 	
  
       Produced	
  SWOT	
  analysis,	
  situa(on	
  analysis,	
  compe((ve	
  analysis,	
  and	
  gap	
  analysis	
  
       Provided	
  recommenda(ons	
  to	
  op(mize:	
  
          External	
  communica(ons	
  to	
  meet	
  customer	
  needs	
  and	
  expecta(ons	
  
          Technology,	
  training,	
  and	
  processes	
  to	
  deliver	
  consistent	
  high	
  quality	
  products	
  and	
  
           services	
  in	
  line	
  with	
  restaurant’s	
  sustainability	
  mission	
  



                                                                          Christina Dzingala | www.christinadzingala.com
Youngblood Capital Group                                                                                                                     PROJECT:
May 2010 – July 2010
                                                                                                                                             Operations
G O A L : 	
   	
                                                                                                                            Plan
       To	
   develop	
   a	
   sustainable	
   business	
   opera(ons	
   plan	
   for	
   entering	
   the	
   renewable	
   energy	
  
        market	
  

C L I E N T : 	
  
       Youngblood	
  Capital	
  Group	
  is	
  a	
  startup	
  venture	
  focusing	
  on	
  community-­‐based	
  renewable	
  
        energy	
  projects	
  

R O L E : 	
  
       Management	
  consultant	
  to	
  facilitate	
  sustainable	
  opera(ons	
  planning	
  for	
  small	
  startup	
  
        company	
  

C H A L L E N G E S : 	
  
       Geographically	
   dispersed	
   workforce	
   necessitated	
   virtual	
   collabora(on	
   and	
  
        communica(on	
  tools	
  
       As	
  a	
  startup	
  organiza(on,	
  many	
  aspects	
  were	
  undefined	
  or	
  had	
  not	
  yet	
  been	
  considered	
  
       Limited	
  budget	
  to	
  implement	
  solu(ons	
  

D E L I V E R A B L E S : 	
  
       Facilitated	
   sessions	
   to	
   iden(fy	
   Youngblood	
   Capital	
   Group’s	
   company	
   vision,	
   mission,	
  
        and	
  2	
  year	
  goals	
  
       Created	
   virtual	
   office	
   infrastructure	
   using	
   Google	
   tools	
   to	
   facilitate	
   staff	
   research,	
  
        collabora(on,	
  and	
  communica(on	
  across	
  the	
  globe	
  	
  
       Developed	
  human	
  resources	
  hiring	
  and	
  exi(ng	
  processes,	
  checklists,	
  and	
  2	
  year	
  staffing	
  
        plan	
  to	
  grow	
  organiza(onal	
  capacity	
  


                                                                      Christina Dzingala | www.christinadzingala.com
Arlington Convention & Visitors Service                                                                                                      PROJECT:
May 2010 – August 2010
                                                                                                                                             Market Survey
G O A L : 	
   	
  
       To	
  posi(on	
  Arlington,	
  Virginia	
  as	
  preferred	
  des(na(on	
  in	
  the	
  Na(onal	
  Capital	
  Area	
  and	
  
        grow	
   tourism	
   revenue	
   by	
   surveying	
   the	
   Stay	
   Arlington	
   eClub	
   membership	
   to	
   determine	
  
        visitor	
  profile,	
  travel	
  needs,	
  interests,	
  and	
  preferences	
  

C L I E N T : 	
  
       Arlington	
  Conven(on	
  &	
  Visitors	
  Service	
  promotes	
  local	
  businesses	
  to	
  establish	
  Arlington	
  
        as	
  the	
  preferred	
  place	
  to	
  stay,	
  shop,	
  dine,	
  and	
  play	
  in	
  the	
  Na(onal	
  Capital	
  Area	
  

R O L E : 	
  
       George	
   Washington	
   University	
   management	
   consultant	
   to	
   create	
   market	
   survey	
   and	
  
        marke(ng	
  plan,	
  interim	
  project	
  manager	
  to	
  complete	
  project	
  

C H A L L E N G E S : 	
  
       Team’s	
  project	
  manager	
  disappeared	
  3	
  days	
  before	
  final	
  report	
  deadline	
  
       Team	
   discovered	
   that	
   project	
   manager	
   had	
   not	
   been	
   communica(ng	
   with	
   client	
   and	
  
        ques(onnaire	
  had	
  not	
  been	
  distributed	
  per	
  project	
  schedule	
  and	
  plan	
  

D E L I V E R A B L E S : 	
  
       Developed	
  ques(onnaire	
  and	
  administered	
  email	
  survey	
  via	
  Survey	
  Monkey	
  
       Analyzed	
  data	
  trends	
  and	
  produced	
  data	
  charts	
  
       Provided	
   client	
   with	
   recommenda(ons	
   for	
   tourism	
   product	
   development	
   and	
  
        marke(ng	
  to	
  target	
  market	
  segments	
  based	
  on	
  survey	
  results	
  




                                                                                                                                 www.christinadzingala.com
Albuquerque Convention & Visitors                                                                                                          PROJECT:
Bureau
September 2010 – December 2010                                                                                                             Marketing
G O A L : 	
   	
                                                                                                                          Plan
       To	
   promote	
   Albuquerque	
   as	
   a	
   unique,	
   affordable,	
   and	
   quality	
   conven(on	
   des(na(on	
  
        and	
   grow	
   city-­‐wide	
   conven(ons	
   in	
   the	
   trade/commercial/business	
   associa(on	
   market	
  
        segment	
  by	
  6%	
  within	
  1	
  year	
  

C L I E N T : 	
  
       The	
   Albuquerque	
   Conven(on	
   &	
   Visitors	
   Bureau	
   strives	
   to	
   promote	
   the	
   city	
   as	
   a	
  
        preferred	
  des(na(on	
  for	
  business	
  and	
  leisure	
  travel	
  and	
  create	
  opportuni(es	
  for	
  local	
  
        residents	
  and	
  businesses	
  

R O L E : 	
  
       Project	
   manager	
   for	
   George	
   Washington	
   University	
   management	
   consul(ng	
   team	
   to	
  
        develop	
  a	
  marke(ng	
  plan	
  

C H A L L E N G E S : 	
  
       Tight	
  consumer	
  and	
  client	
  budgets	
  during	
  economic	
  recession	
  
       S(ff	
  compe((on	
  from	
  other	
  des(na(ons	
  facing	
  similar	
  economic	
  challenges	
  
       Exis(ng	
  transporta(on,	
  lodging,	
  and	
  mee(ng	
  space	
  infrastructure	
  limits	
  conven(on	
  size	
  

D E L I V E R A B L E S : 	
  
       Produced	
  SWOT	
  analysis,	
  situa(on	
  analysis,	
  and	
  market	
  analysis	
  to	
  determine	
  strategy	
  
       Developed	
   marke(ng	
   ac(on	
   plan,	
   incorpora(ng	
   extensive	
   use	
   of	
   mobile	
   and	
   social	
  
        media,	
  to	
  create	
  excep(onal	
  value	
  for	
  mee(ng	
  planners	
  and	
  a	
  unique	
  and	
  memorable	
  
        experience	
  in	
  Albuquerque,	
  New	
  Mexico	
  for	
  aKendees	
  




                                                                                                                               www.christinadzingala.com
Groundswell (Formerly WeatherizeDC)                                                                                                     PROJECT:
October 2010 – March 2011
                                                                                                                                        Business Plan
G O A L : 	
   	
  
       To	
   s(mulate	
   community	
   economic	
   development	
   by	
   crea(ng	
   consumer	
   demand	
   for	
  
        residen(al	
  energy	
  efficiency	
  audits	
  and	
  weatheriza(on	
  services	
  

C L I E N T : 	
  
       Groundswell	
  is	
  a	
  social	
  enterprise	
  working	
  to	
  develop	
  community	
  based	
  opportuni(es	
  
        for	
  jobs,	
  businesses,	
  and	
  residents	
  around	
  clean	
  and	
  efficient	
  energy	
  use	
  

R O L E : 	
  
       DC	
  Net	
  Impact	
  Service	
  Corps	
  management	
  consultant	
  to	
  facilitate	
  business	
  planning	
  for	
  
        local	
  organiza(ons	
  

C H A L L E N G E S : 	
  
       As	
  a	
  start-­‐up	
  organiza(on,	
  many	
  aspects	
  were	
  not	
  yet	
  or	
  clearly	
  defined	
  
       Renaming	
  and	
  rebranding	
  the	
  program	
  to	
  be	
  able	
  to	
  scale	
  it	
  na(onally	
  

D E L I V E R A B L E S : 	
  
       Led	
   sessions	
   to	
   iden(fy	
   client	
   needs	
   and	
   facilitate	
   product	
   development,	
   financial	
  
        modeling,	
  marke(ng	
  strategy,	
  and	
  business	
  planning	
  
       Produced	
  market	
  analysis,	
  SWOT	
  (Strengths,	
  Weaknesses,	
  Opportuni(es,	
  and	
  Threats)	
  
        analysis,	
  financial	
  model,	
  and	
  business	
  plan	
  for	
  residen(al	
  weatheriza(on	
  services	
  




                                                                                                                            www.christinadzingala.com
Anacostia Trails Heritage Area                                                                                                               PROJECT:
April 2011 – May 2011
                                                                                                                                             Strategic Plan
G O A L : 	
   	
  
       To	
  enhance	
  the	
  quality	
  of	
  life	
  for	
  the	
  area’s	
  residents	
  and	
  businesses	
  by	
  strengthening	
  
        economic	
  opportuni(es	
  through	
  a	
  high	
  quality,	
  cohesive	
  tourism	
  strategy	
  	
  

C L I E N T : 	
  
       Anacos(a	
   Trails	
   Heritage	
   Area	
   works	
   to	
   support	
   partner	
   organiza(ons	
   and	
   promote	
  
        tourism	
  opportuni(es	
  in	
  Northern	
  Prince	
  George’s	
  County,	
  Maryland	
  

R O L E : 	
  
       George	
   Washington	
   University	
   management	
   consultant	
   to	
   develop	
   strategic	
   plan	
   to	
  
        meet	
  client’s	
  needs	
  

C H A L L E N G E S : 	
  
       Weak	
  and	
  confusing	
  brand	
  iden(fy,	
  residents	
  and	
  visitors	
  do	
  not	
  know	
  where	
  ATHA	
  is	
  
        located	
  nor	
  what	
  is	
  available	
  to	
  them	
  locally	
  
       Balancing	
  different	
  priori(es	
  of	
  individual	
  towns	
  with	
  need	
  for	
  a	
  cohesive	
  area	
  brand	
  
       S(ff	
  compe((on	
  from	
  surrounding	
  jurisdic(ons	
  that	
  draw	
  away	
  residents	
  and	
  visitors	
  

D E L I V E R A B L E S : 	
  
       Produced	
  SWOT	
  analysis,	
  market	
  analysis,	
  compe((ve	
  analysis,	
  and	
  gap	
  analysis	
  
       Provided	
  strategic	
  recommenda(ons	
  to:	
  
          Op(mize	
   online	
   presence	
   and	
   marke(ng	
   outreach	
   through	
   mobile	
   technology,	
  
           interac(ve	
  web	
  tools,	
  social	
  media,	
  search	
  engine	
  op(miza(on	
  (SEO),	
  and	
  deals	
  
          Conduct	
  visitor	
  survey	
  to	
  enable	
  tourism	
  product	
  development	
  
          Invest	
  in	
  client	
  rela(onship	
  management	
  system	
  to	
  gather	
  and	
  use	
  data	
  strategically	
  


                                                                                                                                 www.christinadzingala.com
Green Building Certification Institute                                                                                                           PROJECT:
January 2011 – August 2011
                                                                                                                                                 Exam
G O A L : 	
   	
                                                                                                                                Development
       To	
  ensure	
  high	
  quality	
  and	
  credibility	
  of	
  LEED	
  professional	
  designa(on	
  exams	
  through	
  
        periodic	
  review	
  and	
  development	
  of	
  exam	
  item	
  inventory	
  

C L I E N T : 	
  
       The	
   Green	
   Building	
   Cer(fica(on	
   Ins(tute	
   administers	
   building	
   project	
   cer(fica(ons	
   and	
  
        professional	
   designa(ons	
   within	
   the	
   framework	
   of	
   the	
   U.S.	
   Green	
   Building	
   Council’s	
  
        LEED	
  (Leadership	
  in	
  Environmental	
  and	
  Energy	
  Design)	
  Green	
  Building	
  Ra(ng	
  Systems	
  

R O L E : 	
  
       LEED	
  Subject	
  MaKer	
  Expert	
  on	
  Green	
  Associate	
  exam	
  review	
  commiKee	
  

C H A L L E N G E S : 	
  
       Balancing	
  technical	
  content	
  to	
  make	
  the	
  exam	
  sufficiently	
  challenging	
  for	
  professional	
  
        credibility,	
  yet	
  appropriate	
  for	
  first-­‐level	
  cer(fica(on	
  

D E L I V E R A B L E S : 	
  
       Par(cipated	
   in	
   biennial	
   process	
   to	
   review	
   and	
   develop	
   LEED	
   Green	
   Associate	
   exam	
  
        content	
  
       Developed	
  30+	
  LEED	
  exam	
  items	
  according	
  to	
  USGBC	
  green	
  building	
  standards	
  	
  
       Reviewed	
   40+	
   LEED	
   exam	
   items	
   to	
   ensure	
   they	
   met	
   GBCI	
   exam	
   criteria	
   and	
   ques(on	
  
        format	
  	
  
       Evaluated	
   LEED	
   exam	
   item	
   inventory	
   of	
   100+	
   ques(ons	
   to	
   ensure	
   items	
   met	
  
        creden(aling	
  exam	
  industry	
  standards	
  




                                                                                                                                     www.christinadzingala.com
BARetc.                                                                                                                                       PROJECT:
April 2012 – August 2012
                                                                                                                                              Product
G O A L : 	
   	
                                                                                                                             Launch
       To	
  create	
  brand	
  awareness	
  and	
  grow	
  sales	
  for	
  Eppa	
  Sangria	
  in	
  new	
  Mid-­‐Atlan(c	
  market	
  

C L I E N T : 	
  
       BARetc.	
   provides	
   experien(al	
   brand	
   and	
   product	
   marke(ng	
   for	
   wine,	
   beer,	
   and	
   spirits	
  
        industry	
  through	
  live	
  promo(onal	
  events	
  and	
  social	
  media	
  outreach	
  

R O L E : 	
  
       Brand	
  Promo(onal	
  Specialist	
  to	
  facilitate	
  new	
  retail	
  product	
  launches	
  	
  

C H A L L E N G E S : 	
  
       Overcoming	
  customers’	
  preconceived	
  ideas	
  about	
  products	
  and	
  brands	
  
       Convincing	
  shoppers	
  to	
  purchase	
  a	
  new	
  product	
  on	
  the	
  spot	
  

D E L I V E R A B L E S : 	
  
       Delivered	
   weekly	
   in-­‐store	
   product	
   demonstra(ons	
   to	
   create	
   brand	
   awareness	
   and	
  
        educate	
  retailers	
  and	
  consumers	
  about	
  product	
  features	
  and	
  benefits	
  
       Iden(fied	
   target	
   market	
   trends	
   and	
   opportuni(es	
   through	
   post	
   event	
   analysis	
   and	
  
        repor(ng	
  
       Created	
  product	
  awareness	
  through	
  social	
  media	
  event	
  announcements	
  
       Consistently	
   exceeded	
   sales	
   goals	
   by	
   35%	
   on	
   average	
   at	
   each	
   product	
   demonstra(on	
  
        event	
  




                                                                                                                                  www.christinadzingala.com
Hospitality Financial & Technology                                                                                                       PROJECT:
Professionals
May 2012 – July 2012                                                                                                                     Technology
G O A L : 	
   	
                                                                                                                        Blog
       To	
  promote	
  HITEC	
  2012	
  highlights	
  and	
  report	
  industry	
  trends	
  through	
  digital	
  and	
  social	
  
        media	
  

C L I E N T : 	
  
       Hospitality	
   Financial	
   &	
   Technology	
   Professionals	
   is	
   an	
   interna(onal	
   professional	
  
        associa(on	
  serving	
  the	
  hospitality	
  industry.	
  HFTP	
  hosts	
  the	
  annual	
  Hospitality	
  Industry	
  
        Technology	
  Exposi(on	
  and	
  Conference	
  showcasing	
  300+	
  companies	
  	
  	
  

R O L E : 	
  
       Guest	
  Blogger	
  for	
  HITEC	
  2012	
  to	
  report	
  conference	
  highlights	
  and	
  industry	
  trends	
  

C H A L L E N G E S : 	
  
       Internet	
  connec(vity	
  not	
  always	
  dependable	
  to	
  provide	
  real-­‐(me	
  social	
  media	
  posts	
  

D E L I V E R A B L E S : 	
  
       AKended	
  conference	
  educa(onal	
  sessions	
  and	
  technology	
  expo	
  to	
  iden(fy	
  and	
  report	
  
        new	
  trends	
  and	
  innova(ons	
  in	
  the	
  hospitality	
  industry	
  
       SubmiKed	
  100+	
  posts	
  via	
  TwiKer	
  of	
  key	
  points	
  iden(fied	
  in	
  educa(onal	
  sessions	
  
       SubmiKed	
  5+	
  blog	
  ar(cles	
  highligh(ng	
  new	
  trends	
  in	
  hospitality	
  technology	
  
       Blog:	
  hKp://blog.h_p.org	
  




                                                                    Christina Dzingala | www.christinadzingala.com
Strategic Sustainability Consulting                                                                                                                PROJECT:
July 2012 – August 2012
                                                                                                                                                   Waste Audit
G O A L : 	
   	
  
       To	
   increase	
   recycling	
   par(cipa(on	
   by	
   50%	
   over	
   next	
   year,	
   to	
   25%	
   of	
   total	
   waste	
  
        produced,	
  in	
  response	
  to	
  Walmart	
  supplier	
  scorecard	
  

C L I E N T : 	
  
       Strategic	
   Sustainability	
   Consul(ng	
   is	
   a	
   sustainability	
   management	
   consul(ng	
   firm	
  
        specializing	
  in	
  retailer	
  supplier	
  scorecards,	
  the	
  client	
  was	
  a	
  tex(le	
  manufacturer	
  

R O L E : 	
  
       Waste	
   Audit	
   Consultant	
   on	
   project	
   team	
   to	
   conduct	
   onsite	
   waste	
   audit	
   and	
   provide	
  
        recommenda(ons	
  report	
  for	
  client	
  

C H A L L E N G E S : 	
  
       Iden(fying	
  amount	
  and	
  type	
  of	
  weekly	
  waste	
  produced	
  compared	
  to	
  previous	
  years	
  	
  
       Iden(fying	
  cost-­‐effec(ve	
  solu(ons	
  client	
  would	
  realis(cally	
  actually	
  implement	
  

D E L I V E R A B L E S : 	
  
       Conducted	
   1-­‐day	
   waste	
   audit	
   at	
   client	
   site,	
   including	
   sor(ng	
   and	
   weighing	
   waste	
   by	
  
        type	
  and	
  department	
  
       Performed	
  calcula(ons	
  and	
  trend	
  analysis	
  to	
  determine	
  levels	
  of	
  waste	
  produc(on	
  and	
  
        opportuni(es	
  for	
  savings	
  
       Provided	
   assessment	
   and	
   recommenda(ons	
   of	
   opportuni(es	
   to	
   reduce	
   waste	
  
        produc(on	
  and	
  increase	
  recycling	
  par(cipa(on	
  




                                                                         Christina Dzingala | www.christinadzingala.com
Maryland Environmental Trust                                                                                                               PROJECT:
April 2011 - Present
                                                                                                                                           Compliance
G O A L : 	
   	
                                                                                                                          Evaluation
       To	
   ensure	
   conserva(on	
   compliance	
   of	
   environmentally	
   cri(cal	
   land	
   through	
   on-­‐site	
  
        rapid	
  assessments	
  of	
  trust	
  proper(es	
  

C L I E N T : 	
  
       Maryland	
   Environmental	
   Trust	
   provides	
   landowners	
   with	
   informa(on	
   and	
   tools	
   to	
  
        permanently	
  protect	
  natural,	
  historic,	
  and	
  scenic	
  resources	
  

R O L E : 	
  
       Conserva(on	
  Easement	
  Monitor	
  to	
  ensure	
  that	
  environmentally	
  cri(cal	
  historic	
  farms,	
  
        forests,	
  and	
  other	
  protected	
  lands	
  remain	
  undeveloped	
  

C H A L L E N G E S : 	
  
       Addressing	
  trash	
  and	
  dumping	
  by	
  others	
  on	
  protected	
  undeveloped	
  land	
  	
  

D E L I V E R A B L E S : 	
  
       Coordinated	
   and	
   conducted	
   8+	
   monitoring	
   site	
   visits	
   to	
   assess	
   landowners’	
   compliance	
  
        with	
  easement	
  restric(ons	
  per	
  agreements	
  	
  
       Assessed,	
  photographed,	
  and	
  documented	
  changes	
  to	
  natural,	
  historic,	
  and	
  structural	
  
        landscape	
  on	
  protected	
  lands	
  	
  
       Produced	
   field	
   reports	
   of	
   monitoring	
   site	
   visits	
   findings	
   and	
   evalua(ng	
   ongoing	
  
        conserva(on	
  and	
  property	
  maintenance	
  	
  	
  




                                                                                                                               www.christinadzingala.com
Green Impact Campaign                                                                                                                        PROJECT:
May 2012 - Present
                                                                                                                                             Marketing
G O A L : 	
   	
                                                                                                                            Strategy
       To	
  create	
  strong	
  Green	
  Impact	
  Campaign	
  brand	
  and	
  online	
  presence,	
  develop	
  marke(ng	
  
        plan	
  aimed	
  at	
  small	
  businesses,	
  and	
  develop	
  training	
  aimed	
  at	
  student	
  volunteers	
  

C L I E N T : 	
  
       Green	
  Impact	
  Campaign	
  (GIC)	
  is	
  an	
  outreach	
  program	
  with	
  a	
  mission	
  to	
  educate,	
  
        empower,	
  and	
  engage	
  small	
  businesses	
  and	
  student	
  volunteers	
  to	
  collec(vely	
  make	
  a	
  
        posi(ve	
  environmental	
  impact	
  in	
  their	
  local	
  communi(es	
  

R O L E : 	
  
       Strategic	
  advisor	
  to	
  facilitate	
  branding,	
  marke(ng,	
  website,	
  and	
  training	
  development	
  

C H A L L E N G E S : 	
  
       Balancing	
   program	
   flexibility	
   to	
   meet	
   needs	
   of	
   various	
   student	
   groups	
   with	
   sufficient	
  
        direc(on	
  to	
  follow	
  through	
  with	
  projects	
  
       Providing	
   meaningful	
   value	
   to	
   small	
   businesses	
   to	
   prompt	
   them	
   to	
   implement	
   green	
  
        ac(ons	
  
       Iden(fying	
  funding	
  model	
  to	
  effec(vely	
  sustain	
  organiza(on	
  

D E L I V E R A B L E S : 	
  
       Facilitated	
  brainstorming	
  sessions	
  to	
  develop	
  GIC	
  organiza(onal	
  and	
  outreach	
  strategy	
  
       Provided	
  direc(on	
  for	
  training	
  material	
  and	
  marke(ng	
  collateral	
  development	
  
       Developed	
  branding	
  and	
  content	
  for	
  new	
  website	
  launch	
  




                                                                      Christina Dzingala | www.christinadzingala.com
Christina Dzingala Portfolio 091212

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Christina Dzingala Portfolio 091212

  • 2. About Christina Dzingala is a Solutions Strategist. ! She specializes in identifying triple bottom line management solutions that create results. She…!   Is   a   crea(ve,   resourceful,   and   dynamic   leader   with  15+  years  of  experience     Works   to   transform   brands   and   organiza(ons   towards  sustainability  in  the  digital  age     Understands  how  to  engage  audiences  in  ever-­‐ changing  interac(ve  technology     Understands   how   to   bridge   technology   with   environmental  and  social  responsibility     Has  background  in  communica(ons,  marke(ng,   training,   technology,   and   sustainability   management     Can   balance   diverse   needs   of   internal   and   external  stakeholders  in  business,  government,   and  non-­‐profit  sectors   www.christinadzingala.com
  • 3. Critical Skill Set Christina Dzingala has skills to create results…! •  Business Analysis and Administration! •  Market Research and Positioning! STRATEGY! •  Business Development and Marketing! •  Project Management and Leadership! •  Organizational Change and Training! •  Process Design and Improvement! TRANSFORMATION! •  Product Development and Branding! •  Communications Planning and Content! •  Resource Efficiency and Management! •  Customer Engagement and Relationships! SUSTAINABILITY! •  Community Outreach and Partnerships! •  Technology Evaluation and Implementation! www.christinadzingala.com
  • 4. Core Competencies What colleagues say about Christina Dzingala…!   “Since  Chris(na  assumed  the  posi(on  of  Co-­‐Chair  of  the  UNA-­‐NCA  Sustainable  Development  CommiKee,  we  have  seen  expanded   programs,   increased   communica(ons   and   improved   networking   among   members.   She   brings   excellent   organizing   talent   to   the   posi(on  as  well  as  providing  important  content.  UNA-­‐NCA  is  grateful  for  her  leadership.”   Karen  Mulhauser  -­‐  President,  United  Na(ons  Associa(on  of  the  Na(onal  Capital  Area     “I   strongly   recommend   Chris(na   for   her   keen   leadership   quali(es   and   team   management   aKributes.   Chris(na   was   the   group   leader  for  her  [team],  which  focused  on  iden(fying  and  crea(ng  new  tourism  products  and  business  opportuni(es  for  the  Tourism   Cluster   of   Puerto   Plata,   Dominican   Republic…She   was   energe(c,   efficient   and   highly   effec(ve   in   execu(ng   her   many   responsibili(es…I  am  certain  she  will  bring  the  same  level  of  dedica(on  and  quality  performance  wherever  she  works.”     Juan  Luna-­‐Kelser  -­‐  Professor,  The  George  Washington  University  School  of  Business     “Chris(na  is  a  tremendous  asset  to  Strategic  Sustainability  Consul(ng.  Most  recently,  she  joined  us  on  a  waste  audit  for  a  Walmart   supplier  –  jumping  in  to  get  her  hands  dirty  and  helping  with  the  analysis  a_erwards.  She  made  smart  recommenda(ons,  showed   great  team  spirit,  and  was  a  pleasure  to  work  with.  I  look  forward  to  con(nuing  our  professional  rela(onship  into  the  future!”   Jennifer  Woo_er  –  President,  Strategic  Sustainability  Consul(ng   VALUES! STRENGTHS! SKILLS! ASSETS! •  Adventure! •  Maximizer! •  Analysis! •  Vision! •  Knowledge! •  Futuristic! •  Development! •  Strategy! •  Honesty! •  Curiosity! •  Leadership! •  Transformation! •  Community! •  Creativity! •  Collaboration! •  Sustainability! •  Innovation! •  Zest! •  Communication! •  Results! www.christinadzingala.com
  • 5. CASE STUDY: American Red Cross National Headquarters Sr. Associate, Information Technology Change September 2003 – July 2009 Management G O A L :       To   train   50,000+   geographically   dispersed   users   on   new   enterprise   business   suite   quickly,  effec(vely,  and  cost-­‐efficiently   R O L E :     Subject  maKer  expert  for  financial,  human  resources,  learning,  client  management,  and   repor(ng  enterprise-­‐wide  business  systems  and  training   A C T I O N S :     Developed  and  delivered  100+  product  marke(ng  demos  via  webinar  and  road  shows         Developed  and  delivered  5+  mul(-­‐day  classroom,  webinar,  and  self-­‐study  courses   M I L E S T O N E S :     1000+  business  units  implemented  standard  opera(ons  and  5-­‐system  suite  in  3  years   C H A L L E N G E S :     Resistance  to  change  among  business  units  required  ongoing  rela(onship  management       High   turnover   among   volunteer   workforce   necessitated   ongoing   training   to   ensure   correct  system  use  and  data  accuracy  and  security   R E S U L T S :     By   centralizing   and   automa(ng   administra(ve   func(ons,   the   organiza(on   gained   substan(al  cost  savings  of  several  millions  of  dollars  annually     The   organiza(on   was   finally   able   to   effec(vely   capture   organiza(on-­‐wide   data   for   repor(ng,    strategic  planning,  and  nego(a(ng  with  vendors     www.christinadzingala.com
  • 6. CASE STUDY: American Red Cross National Headquarters Sr. Associate, Information Technology Web Content September 2003 – July 2009 Management G O A L :       To   provide   geographically   dispersed   enterprise-­‐wide   system   users   and   students   with   current  informa(on  and  resources  to  do  their  job   R O L E :     Training  website  content  manager  grow  traffic  and  search  engine  op(miza(on  (SEO)   A C T I O N S :     Created   and   maintained   interac(ve   1-­‐stop   system   user   website   including   product   informa(on,  user  guides,  training,  system  outages  and  upgrades,  and  discussion  forum     Monitored  online  discussion  forum  to  ensure  correct  responses  to  technical  ques(ons     Used  Google  Analy(cs  to  track  website  usage  and  develop  effec(ve  SEO  and  marke(ng   M I L E S T O N E S :     Enhanced  system  user  experience  by  providing  easy  access  to  tools  and  resources     Increased  new  1-­‐stop  training  website  traffic  by  20%  per  quarter  through  SEO   C H A L L E N G E S :     High  turnover  among  large  volunteer  workforce  performing  data  entry     1-­‐stop  website  needed  ongoing  promo(on  to  create  awareness  of  benefits  and  features   R E S U L T S :     System  users  empowered  to  seek  informa(on  at  1-­‐stop  website  first  and  consult  with   each  other  on  best  prac(ces  via  the  online  discussion  forum     Workload  cost  burden  on  the  tech  support  call  center  was  reduced  by  50%   www.christinadzingala.com
  • 7. CASE STUDY: American Red Cross National Headquarters Sr. Associate, Information Technology Sustainability September 2003 – July 2009 Management G O A L :       To   ini(ate   and   implement   sustainable   prac(ces   at   Na(onal   Headquarters   to   demonstrate  good  financial  and  environmental  stewardship  to  donors,  staff,  and  public   R O L E :     Founding  member  of  grass-­‐roots  Green  Team  to  champion  sustainability  ini(a(ves   A C T I O N S :     Led  crea(on  of  “Green  Up  the  Red  Cross”  staff  awareness  campaign  and  Earth  Day  Fair     Nego(ated  pro-­‐bono  graphic  design  services  and  green  audit  services  from  leading  firm   M I L E S T O N E S :     Influenced  and  gained  support  of  senior  execu(ve  leadership  to  fund  program     Implemented  Green  Team  intranet  website  to  share  informa(on  and  resources       Ini(ated  sustainability  and  recycling  strategy  in  large-­‐scale  office  move   C H A L L E N G E S :     Strong   resistance   to   ini(a(ves   from   key   departments   that   poli(cized   sustainability   efforts  rather  than  looking  at  the  cost  savings  during  organiza(on’s  financial  deficit   R E S U L T S :     Green  Team’s  analysis  of  organiza(on’s  opera(ons  iden(fied  low-­‐cost  strategies  saving   $190k  annually  toward  budget  deficit       Staff   awareness   campaign   created   opportuni(es   for   individual   departments   to   save   resources  and  promote  their    ini(a(ves  and  results  via  Green  Team  intranet  website   www.christinadzingala.com
  • 8. DC Net Impact Professional Chapter LEADERSHIP Vice President, Finance & Operations January 2011 – September 2012 O R G A N I Z A T I O N :       The   DC   Net   Impact   (DCNI)   Professional   Chapter   inspires,   educates,   and   equips   professionals   to   use   the   power   of   business  to  create  a  more  socially  and  environmentally  sustainable  world   R O L E :     VP,   Finance   &   Opera(ons   to   manage   chapter   finances,   iden(fy   technology   solu(ons,   and   maintain   award-­‐winning   status   A C C O M P L I S H M E N T S :     Led  strategic  planning  to  build  strong  chapter  brand,  quality  programming,  and  diverse  engagement  base     Increased  membership  by  30%  in  1  year  through  social  media,  QR  code,    and  mobile  outreach     Increased  (cket  sales  to  100%  in  3  months  and  event  revenue  by  93%  in  1  year  using  Eventbrite  and  targeted  SEO     Increased  bank  account  balance  by  30%  in  1  year  and  streamlined  transac(ons  through  mobile  and  online  tools     Researched  and  implemented  web-­‐based  technology  to  facilitate  collabora(on  and  reduce  paper  and  mailing  costs   www.christinadzingala.com
  • 9. United Nations Association of the National Capital Area LEADERSHIP Co-Chair, Sustainable Development Committee June 2011 – August 2012 O R G A N I Z A T I O N :       The  United  Na(ons  Associa(on  of  the  Na(onal  Capital  Area  works  to  aid  the  UN  in  achieving  its  goals  through  outreach   R O L E :     Sustainable  Development  CommiKee  Chair  to  create  awareness  of  climate  change  and  Millennium  Development  Goals   A C C O M P L I S H M E N T S :     Led  strategic  planning  to  grow  membership  interest,  support,  and  involvement  in  commiKee  programs     Organized    2  annual  UN  Month  events  to  promote  advocacy,  educa(on,  networking,  and  outreach     Created  and  executed  communica(ons  plan  to  expand  outreach,  info  exchange,    and  networking     Grew  Sustainable  Development  target  mailing  list  by  25%  in  6  months  by  ac(vely  capturing  contact  info  at  each  event     Created   networking   opportuni(es   through   LinkedIn   group   and   networking   mixers,   par(cipa(on   grew   by   75%   in   6   months     Implemented   Google   online   tools   to   facilitate   virtual     commiKee   communica(on,   collabora(on,   and   project   management   www.christinadzingala.com
  • 10. Newark Street Park K-9 Friends LEADERSHIP Marketing and Communications Strategist July 2012 - Present O R G A N I Z A T I O N :       Newark  Street  Park  K-­‐9  Friends  is  a  non-­‐profit  organiza(on  working  in  partnership  with  DC  Department  of  Parks  and   Recrea(on  to  manage  and  operate  the  Newark  Street  Dog  Park  within  the  Newark  Street  Park  complex   R O L E :     Marke(ng  and  Communica(ons  Strategist  to  op(mize  opportuni(es  to  grow  outreach,  membership,  and  fundraising  by   15%  in  1  year   A C C O M P L I S H M E N T S :     Led  strategic  planning  to  build  strong  brand,  consistent  and  (mely  messaging,  and  ongoing  fundraising       Created  and  executed  communica(ons  plan  to  expand  outreach,  engage  membership  community,  and  educate  visitors     Evaluated   and   redesigned   park   signage,   website,   email   news   and   marke(ng,   and   social   media   plasorms   for   clear,   consistent  branding  and  relevant,  (mely  content     Maximized  opportuni(es  for  community  engagement  through  mobile  technology,  QR  codes,  and  Facebook  sharing     Iden(fied  Google  online  tools  to  facilitate  virtual    Board  communica(on,  collabora(on,  and  project  management   www.christinadzingala.com
  • 11. Puerto Plata Culture & Tourism Cluster PROJECT: May 2009 – August 2009 Strategic Plan G O A L :       To   enhance   Puerto   Plata   as   a   sustainable   des(na(on   by   recommending   strategies   for   branding,   product   development,   web   portal,   and   informa(on   center   as   part   of   a   U.S.   Agency  for  Interna(onal  Development  (USAID)-­‐funded  economic  development  project   C L I E N T :     The   Puerto   Plato   Culture   &   Tourism   Cluster   develops   economic   opportuni(es   for   the   businesses  and  towns  of  the  Dominican  Republic’s  North  Coast   R O L E :     Project   manager   for   George   Washington   University   management   consul(ng   team   developing  branding  and  web  portal  strategy   C H A L L E N G E S :     Changing  area’s  image  from  a  budget  beach  resort  to  a  cultural  heritage  des(na(on     Crea(ng   tourism   opportuni(es   and   the   desire   to   leave   all   inclusive   resorts   to   experience  local  culture  and  aKrac(ons   D E L I V E R A B L E S :     Provided   research   and   analysis   of   compe((on,   market   segments,   visitor   demographics,   and  tourism  assets  for  product  development     Designed  and  conducted  visitor  exit  survey  to  iden(fy  booking  and  ac(vity  preferences     Produced  e-­‐commerce  plan  to  engage  member  businesses  with  customers     Recommended   website   domain   name   www.puertoplata.com,   which   client   purchased   on  the  spot  upon  viewing  sample  promo(onal  video  demonstra(ng  how  to  use  social   media  and  search  engine  op(miza(on  for  des(na(on  marke(ng   Christina Dzingala | www.christinadzingala.com
  • 12. Vucarevich Simons Advisory Group PROJECT: January 2010 – May 2010 Strategic Plan G O A L :       To  establish  Farmers  &  Fishers  Restaurant  as  a  premiere  private  event  loca(on  and  to   grow  private  dining  event  revenue  to  $1M  within  2  years   C L I E N T :     Vucarevich   Simons   Advisory   Group   is   a   bou(que   management   consul(ng   firm   specializing   in   the   food   and   beverage   component   of   the   hospitality   industry,   Farmers   &   Fishers  restaurant  is  one  of  their  clients   R O L E :     George   Washington   University   management   consultant   to   develop   strategic   plan   to   meet  clients’  needs   C H A L L E N G E S :     Overcoming  restaurant’s  online  reputa(on  as  mediocre  in  quality    and  value     Restaurant  recently  underwent  rebranding  and  management  changes     Getng  the  client  to  accept  that  the  root  issue  may  be  consistency,  not  loca(on   D E L I V E R A B L E S :     Produced  SWOT  analysis,  situa(on  analysis,  compe((ve  analysis,  and  gap  analysis     Provided  recommenda(ons  to  op(mize:     External  communica(ons  to  meet  customer  needs  and  expecta(ons     Technology,  training,  and  processes  to  deliver  consistent  high  quality  products  and   services  in  line  with  restaurant’s  sustainability  mission   Christina Dzingala | www.christinadzingala.com
  • 13. Youngblood Capital Group PROJECT: May 2010 – July 2010 Operations G O A L :     Plan   To   develop   a   sustainable   business   opera(ons   plan   for   entering   the   renewable   energy   market   C L I E N T :     Youngblood  Capital  Group  is  a  startup  venture  focusing  on  community-­‐based  renewable   energy  projects   R O L E :     Management  consultant  to  facilitate  sustainable  opera(ons  planning  for  small  startup   company   C H A L L E N G E S :     Geographically   dispersed   workforce   necessitated   virtual   collabora(on   and   communica(on  tools     As  a  startup  organiza(on,  many  aspects  were  undefined  or  had  not  yet  been  considered     Limited  budget  to  implement  solu(ons   D E L I V E R A B L E S :     Facilitated   sessions   to   iden(fy   Youngblood   Capital   Group’s   company   vision,   mission,   and  2  year  goals     Created   virtual   office   infrastructure   using   Google   tools   to   facilitate   staff   research,   collabora(on,  and  communica(on  across  the  globe       Developed  human  resources  hiring  and  exi(ng  processes,  checklists,  and  2  year  staffing   plan  to  grow  organiza(onal  capacity   Christina Dzingala | www.christinadzingala.com
  • 14. Arlington Convention & Visitors Service PROJECT: May 2010 – August 2010 Market Survey G O A L :       To  posi(on  Arlington,  Virginia  as  preferred  des(na(on  in  the  Na(onal  Capital  Area  and   grow   tourism   revenue   by   surveying   the   Stay   Arlington   eClub   membership   to   determine   visitor  profile,  travel  needs,  interests,  and  preferences   C L I E N T :     Arlington  Conven(on  &  Visitors  Service  promotes  local  businesses  to  establish  Arlington   as  the  preferred  place  to  stay,  shop,  dine,  and  play  in  the  Na(onal  Capital  Area   R O L E :     George   Washington   University   management   consultant   to   create   market   survey   and   marke(ng  plan,  interim  project  manager  to  complete  project   C H A L L E N G E S :     Team’s  project  manager  disappeared  3  days  before  final  report  deadline     Team   discovered   that   project   manager   had   not   been   communica(ng   with   client   and   ques(onnaire  had  not  been  distributed  per  project  schedule  and  plan   D E L I V E R A B L E S :     Developed  ques(onnaire  and  administered  email  survey  via  Survey  Monkey     Analyzed  data  trends  and  produced  data  charts     Provided   client   with   recommenda(ons   for   tourism   product   development   and   marke(ng  to  target  market  segments  based  on  survey  results   www.christinadzingala.com
  • 15. Albuquerque Convention & Visitors PROJECT: Bureau September 2010 – December 2010 Marketing G O A L :     Plan   To   promote   Albuquerque   as   a   unique,   affordable,   and   quality   conven(on   des(na(on   and   grow   city-­‐wide   conven(ons   in   the   trade/commercial/business   associa(on   market   segment  by  6%  within  1  year   C L I E N T :     The   Albuquerque   Conven(on   &   Visitors   Bureau   strives   to   promote   the   city   as   a   preferred  des(na(on  for  business  and  leisure  travel  and  create  opportuni(es  for  local   residents  and  businesses   R O L E :     Project   manager   for   George   Washington   University   management   consul(ng   team   to   develop  a  marke(ng  plan   C H A L L E N G E S :     Tight  consumer  and  client  budgets  during  economic  recession     S(ff  compe((on  from  other  des(na(ons  facing  similar  economic  challenges     Exis(ng  transporta(on,  lodging,  and  mee(ng  space  infrastructure  limits  conven(on  size   D E L I V E R A B L E S :     Produced  SWOT  analysis,  situa(on  analysis,  and  market  analysis  to  determine  strategy     Developed   marke(ng   ac(on   plan,   incorpora(ng   extensive   use   of   mobile   and   social   media,  to  create  excep(onal  value  for  mee(ng  planners  and  a  unique  and  memorable   experience  in  Albuquerque,  New  Mexico  for  aKendees   www.christinadzingala.com
  • 16. Groundswell (Formerly WeatherizeDC) PROJECT: October 2010 – March 2011 Business Plan G O A L :       To   s(mulate   community   economic   development   by   crea(ng   consumer   demand   for   residen(al  energy  efficiency  audits  and  weatheriza(on  services   C L I E N T :     Groundswell  is  a  social  enterprise  working  to  develop  community  based  opportuni(es   for  jobs,  businesses,  and  residents  around  clean  and  efficient  energy  use   R O L E :     DC  Net  Impact  Service  Corps  management  consultant  to  facilitate  business  planning  for   local  organiza(ons   C H A L L E N G E S :     As  a  start-­‐up  organiza(on,  many  aspects  were  not  yet  or  clearly  defined     Renaming  and  rebranding  the  program  to  be  able  to  scale  it  na(onally   D E L I V E R A B L E S :     Led   sessions   to   iden(fy   client   needs   and   facilitate   product   development,   financial   modeling,  marke(ng  strategy,  and  business  planning     Produced  market  analysis,  SWOT  (Strengths,  Weaknesses,  Opportuni(es,  and  Threats)   analysis,  financial  model,  and  business  plan  for  residen(al  weatheriza(on  services   www.christinadzingala.com
  • 17. Anacostia Trails Heritage Area PROJECT: April 2011 – May 2011 Strategic Plan G O A L :       To  enhance  the  quality  of  life  for  the  area’s  residents  and  businesses  by  strengthening   economic  opportuni(es  through  a  high  quality,  cohesive  tourism  strategy     C L I E N T :     Anacos(a   Trails   Heritage   Area   works   to   support   partner   organiza(ons   and   promote   tourism  opportuni(es  in  Northern  Prince  George’s  County,  Maryland   R O L E :     George   Washington   University   management   consultant   to   develop   strategic   plan   to   meet  client’s  needs   C H A L L E N G E S :     Weak  and  confusing  brand  iden(fy,  residents  and  visitors  do  not  know  where  ATHA  is   located  nor  what  is  available  to  them  locally     Balancing  different  priori(es  of  individual  towns  with  need  for  a  cohesive  area  brand     S(ff  compe((on  from  surrounding  jurisdic(ons  that  draw  away  residents  and  visitors   D E L I V E R A B L E S :     Produced  SWOT  analysis,  market  analysis,  compe((ve  analysis,  and  gap  analysis     Provided  strategic  recommenda(ons  to:     Op(mize   online   presence   and   marke(ng   outreach   through   mobile   technology,   interac(ve  web  tools,  social  media,  search  engine  op(miza(on  (SEO),  and  deals     Conduct  visitor  survey  to  enable  tourism  product  development     Invest  in  client  rela(onship  management  system  to  gather  and  use  data  strategically   www.christinadzingala.com
  • 18. Green Building Certification Institute PROJECT: January 2011 – August 2011 Exam G O A L :     Development   To  ensure  high  quality  and  credibility  of  LEED  professional  designa(on  exams  through   periodic  review  and  development  of  exam  item  inventory   C L I E N T :     The   Green   Building   Cer(fica(on   Ins(tute   administers   building   project   cer(fica(ons   and   professional   designa(ons   within   the   framework   of   the   U.S.   Green   Building   Council’s   LEED  (Leadership  in  Environmental  and  Energy  Design)  Green  Building  Ra(ng  Systems   R O L E :     LEED  Subject  MaKer  Expert  on  Green  Associate  exam  review  commiKee   C H A L L E N G E S :     Balancing  technical  content  to  make  the  exam  sufficiently  challenging  for  professional   credibility,  yet  appropriate  for  first-­‐level  cer(fica(on   D E L I V E R A B L E S :     Par(cipated   in   biennial   process   to   review   and   develop   LEED   Green   Associate   exam   content     Developed  30+  LEED  exam  items  according  to  USGBC  green  building  standards       Reviewed   40+   LEED   exam   items   to   ensure   they   met   GBCI   exam   criteria   and   ques(on   format       Evaluated   LEED   exam   item   inventory   of   100+   ques(ons   to   ensure   items   met   creden(aling  exam  industry  standards   www.christinadzingala.com
  • 19. BARetc. PROJECT: April 2012 – August 2012 Product G O A L :     Launch   To  create  brand  awareness  and  grow  sales  for  Eppa  Sangria  in  new  Mid-­‐Atlan(c  market   C L I E N T :     BARetc.   provides   experien(al   brand   and   product   marke(ng   for   wine,   beer,   and   spirits   industry  through  live  promo(onal  events  and  social  media  outreach   R O L E :     Brand  Promo(onal  Specialist  to  facilitate  new  retail  product  launches     C H A L L E N G E S :     Overcoming  customers’  preconceived  ideas  about  products  and  brands     Convincing  shoppers  to  purchase  a  new  product  on  the  spot   D E L I V E R A B L E S :     Delivered   weekly   in-­‐store   product   demonstra(ons   to   create   brand   awareness   and   educate  retailers  and  consumers  about  product  features  and  benefits     Iden(fied   target   market   trends   and   opportuni(es   through   post   event   analysis   and   repor(ng     Created  product  awareness  through  social  media  event  announcements     Consistently   exceeded   sales   goals   by   35%   on   average   at   each   product   demonstra(on   event   www.christinadzingala.com
  • 20. Hospitality Financial & Technology PROJECT: Professionals May 2012 – July 2012 Technology G O A L :     Blog   To  promote  HITEC  2012  highlights  and  report  industry  trends  through  digital  and  social   media   C L I E N T :     Hospitality   Financial   &   Technology   Professionals   is   an   interna(onal   professional   associa(on  serving  the  hospitality  industry.  HFTP  hosts  the  annual  Hospitality  Industry   Technology  Exposi(on  and  Conference  showcasing  300+  companies       R O L E :     Guest  Blogger  for  HITEC  2012  to  report  conference  highlights  and  industry  trends   C H A L L E N G E S :     Internet  connec(vity  not  always  dependable  to  provide  real-­‐(me  social  media  posts   D E L I V E R A B L E S :     AKended  conference  educa(onal  sessions  and  technology  expo  to  iden(fy  and  report   new  trends  and  innova(ons  in  the  hospitality  industry     SubmiKed  100+  posts  via  TwiKer  of  key  points  iden(fied  in  educa(onal  sessions     SubmiKed  5+  blog  ar(cles  highligh(ng  new  trends  in  hospitality  technology     Blog:  hKp://blog.h_p.org   Christina Dzingala | www.christinadzingala.com
  • 21. Strategic Sustainability Consulting PROJECT: July 2012 – August 2012 Waste Audit G O A L :       To   increase   recycling   par(cipa(on   by   50%   over   next   year,   to   25%   of   total   waste   produced,  in  response  to  Walmart  supplier  scorecard   C L I E N T :     Strategic   Sustainability   Consul(ng   is   a   sustainability   management   consul(ng   firm   specializing  in  retailer  supplier  scorecards,  the  client  was  a  tex(le  manufacturer   R O L E :     Waste   Audit   Consultant   on   project   team   to   conduct   onsite   waste   audit   and   provide   recommenda(ons  report  for  client   C H A L L E N G E S :     Iden(fying  amount  and  type  of  weekly  waste  produced  compared  to  previous  years       Iden(fying  cost-­‐effec(ve  solu(ons  client  would  realis(cally  actually  implement   D E L I V E R A B L E S :     Conducted   1-­‐day   waste   audit   at   client   site,   including   sor(ng   and   weighing   waste   by   type  and  department     Performed  calcula(ons  and  trend  analysis  to  determine  levels  of  waste  produc(on  and   opportuni(es  for  savings     Provided   assessment   and   recommenda(ons   of   opportuni(es   to   reduce   waste   produc(on  and  increase  recycling  par(cipa(on   Christina Dzingala | www.christinadzingala.com
  • 22. Maryland Environmental Trust PROJECT: April 2011 - Present Compliance G O A L :     Evaluation   To   ensure   conserva(on   compliance   of   environmentally   cri(cal   land   through   on-­‐site   rapid  assessments  of  trust  proper(es   C L I E N T :     Maryland   Environmental   Trust   provides   landowners   with   informa(on   and   tools   to   permanently  protect  natural,  historic,  and  scenic  resources   R O L E :     Conserva(on  Easement  Monitor  to  ensure  that  environmentally  cri(cal  historic  farms,   forests,  and  other  protected  lands  remain  undeveloped   C H A L L E N G E S :     Addressing  trash  and  dumping  by  others  on  protected  undeveloped  land     D E L I V E R A B L E S :     Coordinated   and   conducted   8+   monitoring   site   visits   to   assess   landowners’   compliance   with  easement  restric(ons  per  agreements       Assessed,  photographed,  and  documented  changes  to  natural,  historic,  and  structural   landscape  on  protected  lands       Produced   field   reports   of   monitoring   site   visits   findings   and   evalua(ng   ongoing   conserva(on  and  property  maintenance       www.christinadzingala.com
  • 23. Green Impact Campaign PROJECT: May 2012 - Present Marketing G O A L :     Strategy   To  create  strong  Green  Impact  Campaign  brand  and  online  presence,  develop  marke(ng   plan  aimed  at  small  businesses,  and  develop  training  aimed  at  student  volunteers   C L I E N T :     Green  Impact  Campaign  (GIC)  is  an  outreach  program  with  a  mission  to  educate,   empower,  and  engage  small  businesses  and  student  volunteers  to  collec(vely  make  a   posi(ve  environmental  impact  in  their  local  communi(es   R O L E :     Strategic  advisor  to  facilitate  branding,  marke(ng,  website,  and  training  development   C H A L L E N G E S :     Balancing   program   flexibility   to   meet   needs   of   various   student   groups   with   sufficient   direc(on  to  follow  through  with  projects     Providing   meaningful   value   to   small   businesses   to   prompt   them   to   implement   green   ac(ons     Iden(fying  funding  model  to  effec(vely  sustain  organiza(on   D E L I V E R A B L E S :     Facilitated  brainstorming  sessions  to  develop  GIC  organiza(onal  and  outreach  strategy     Provided  direc(on  for  training  material  and  marke(ng  collateral  development     Developed  branding  and  content  for  new  website  launch   Christina Dzingala | www.christinadzingala.com