1. CHRISTOPHER G. RUFTY
17500 N. 67 AVE #1033 GLENDALE, ARIZONA 85308
CELL 602-502-4331
RUFTY2@GMAIL.COM
SUMMARY
Competent and experienced Mortgage Operations Manager leading teams of employees with respect and continuous
training to exceed production goals while maintaining high loan quality and exceptional customer satisfaction. Over 15
years of experience in mortgage lending has cultivated the unique ability to encourage and coach team members to reach
beyond what is required of them and focus on their full potential.
PROFESSIONAL EXPERIENCE
PROSPER MARKETPLACE 04/2014-PRESENT
Manage a team of Verification Agents
 Manage a unit of 30 verification agents and 3 direct reports
 Teams are responsible for verification and processing of customer
 HELP OPEN AND GROW THE PHOENIX SITE
BANK OF AMERICA CORP., PEORIA, ARIZONA
Managing teams within the specialty lending department responsible for the processing of
employee mortgage loans requiring the highest level of customer satisfaction
VP UNIT LEADER, PEORIA, ARIZONA
 Managing a unit of forty four associates with five direct reports consisting of three processing
teams, one closing team and one underwriting team
 Constantly ensuring high customer service levels are exceeded within the unit during the processing
of VA, FHA and Conventional employee loans
 Successfully guided the first unit to complete a new company-wide initiative on target and within
the set parameters while maintaining monthly funding goals
AVP FULFILLM ENT TEAM LEAD, PEORIA, ARIZONA
 Managed a team of eighteen in the processing of employee loans, consistently exceeding monthly
goals while maintaining high loan quality
AVP FULFILLM ENT TEAM LEAD, CHARLOTTE, NORTH CAROLINA
 Managed a team of fifteen in the processing of retail loans, consistently exceeding set goals while
keeping within quality control levels
WORK FLOW COORDINATOR, CHARLOTTE, NORTH CAROLINA
 Assisted team lead with daily operations, customer satisfaction, and distribution of pipeline to
ensure process efficiency
WALKER JACKSON MORTGAGE CORP, CHARLOTTE, NORTH CAROLINA
SENIOR MORTGAGE ADVISOR
02/2011-03/2014
10/2010-02/2011
03/2010-10/2010
02/2009-02/2010
09/2008-12/2008

2. Responsible for efficient administration of accounts with respect to general operations
and programs within FHA, USDA guidelines.
 Work closely with customers to obtain FHA or USDA loans best suited to their needs
 Remain in constant contact with real estate agents helping their clients obtain new home loans as well as attending their
open houses for on-site buyer loan approval
DECISION ONE MORTGAGE, HSBC NORTH AMERICA, CHARLOTTE, NC 04/2001-01/2008
UNIT MANAGER
Provided outstanding levels of efficiency in managing a team of 16-20 with top volume at $65M and lending
authority of $500K.
 Managed team members in the processing of FHA and Conventional loans while approving time off and vacation requests,
quarterly and annual performance reviews as well as resolving employee issues to ensure productivity in a pleasant
environment and ensure the highest level of customer satisfaction
 Lead a team with the highest conversion/funding ratios and loans funded per person 10 of 12 months 4 years in a row
while maintaining high quality control levels
 Chosen to test and manage a process flow pilot program later implemented company wide
 Best New Employee for 2001; Leadership Award 2006; HSBC Profitable Growth Star Award
ADDITIONAL EXPERIENCE
LOAN PROCESSOR Home Ownership Center, Atlanta, Georgia
 Processing of VA, FHA, Conforming and Non-conforming loans.
2000-2001
LOAN PROCESSOR Masters Funding Group, Riverside, California
 Processing of VA, FHA, Conforming and Non-conforming loans.
1997-1999
UNITED STATES NAVY Honorable discharge 2001 1992-1995