ways to connect and engage your learners in online learning. Find out what students want from their online experience. Best practice for creating an online learning course. What does you LMS need to engage and connect with learners
Connecting and engaging learners in blended/online learning
1. Transforming the way
we connect and engage
learners in
blended/online learning
By Caroline Brock
Principal Consultant/Managing
Director
2. What’s in it for you?
• Understand what student want from their
online experience
• Understand the role of trainers in driving
success in online learning
• Be aware of what a quality online student
journey look like
• Making sure your LMS, online learning
resources, assessments and delivery model
works together
• Choosing the right strategy for your
students
3. • Drop out rates are high. 7% completion
rates for VET Fee online courses in VET
sector
• Experience a sense of isolation
• Lack of personal interaction between the
instructor and student & student-to-
student.
• LMS user experience is poor - frustration
• Disconnected learning experiences
between modules, topics and assessment
THE CURRENT
ENVIRONMENT
5. What students want
from their online
learning experience
1. Peer Interaction: students
want peer interaction and to
engage in discussions
• BUT only successful if trainer
drives and promotes interaction
• More success if you attach a rubric
for participation in online
discussions
2. Students and Instructor
Feedback: Student enjoy well
thought out constructive
feedback from instructors –
not just a grade
3. Sense of belonging: Students
wanted to feel part of a
community
“I loved the personal classroom feel of
the videos and the message board
posting assignments.”
Survey conducted in 2013 by Debbie Morrison, author of
Online Learning Insights & University of South Australia
6. What students want from their online learning
experience
WHAT THEY WERE DOING RIGHT
Level of assessment feedback
Webinars/live sessions
Access to e-learning advisors
Content interesting & enjoyable
Live video and chat sessions
AREAS OF IMPROVEMENT
Instructions for assessment
How to achieve the best results for the
assessments
Guidelines for forum participation
Layout of learning materials & flow of
the course
Survey results from Victorian online learning provider 2014
7. SO WHAT CAN WE
LEARN FROM
STUDENTS?
• The personal touch is important
• Focus on assessment instructions,
submission process & feedback
• Technology should enable, be the silent
driver – should not inhibit!
• Content is king – a cohesive learning
journey
8. YOUR 3 PRONGED STRATEGY
* communication
*presence &
*engagement
*timeliness &
responsiveness
*mentors
*help desk
Online Classroom
management
*intervention plans
Human 2 Human
* social
*mobile
*easy to use
*learning
community
*learning eco-
system
Learning Platform
* Course Design
*bite size
*multi media
*Problem solving
focused
*real life
Learning Journey &
Content
3 year Online learning Strategy & Sustainability Plan
9. Ideas
• Online icebreakers - to encourage
students to meet and interact in the
virtual environment
• Make communication and
collaboration between students part of
assessment, such as group assignments
and peer assessments;
• Provide an online “student lounge” or
encourage students to use Skype,
Facebook or other networking sites to
interact beyond the formal course;
• Schedule and facilitate real-time learning
sessions using virtual classroom
technology.
How we take advantage of
technology & course design to
students feel more included?
HUMAN-2-HUMAN
APPROACH
“Courses need to offer a balance of learning
and socialisation activities where students can
interact with each other.”
10. IDEAS
• Use introductory videos to course & teachers
• Communicate regularly with students through
announcements
• Engage in discussion forums with students
• Offer electronic office hours where real-time
conversations can be initiated.
• Be accessible and respond to student inquiries in a
timely manner.
• Establish and well-publicized timeframe for
responding to student inquiries
• Check up on your students. Know which students are
falling behind and reach out with a short e-mail
• Reminders for deadline or assessment requirements
Provide substantive feedback and positive critique
How can trainers make students
feel more included?
HUMAN-2-HUMAN
APPROACH
“Teacher presence also contributes to a sense
of belonging in the online context.”
Keeping students engaged in the course is a
vital function of an effective instructor
11. IDEAS FROM PROVIDERS WITH NEAR 100%
RETENTION
• Map out the student support communication plan
for the course
• Starts at enrolment – what does it mean to take the
course
• Orientation - Offering students the opportunity to
explore their online classroom. This increases their
comfort with the navigation, basic processes of
online learning and course characteristics
• 24/7 technical support -Quickly communicate and
solve technology issues
• Allow students to communicate with the facilitator at
times that are convenient to them
• Use technology to quickly identify students at risk for
dropping out.
• Extend services beyond course or program
completion.
How can student support make
students feel more included?
HUMAN-2-HUMAN
APPROACH
“With decreasing budgets and resources are strapped
and new investments can be difficult. How can we
improve? .”
“The support given to a student throughout
the online experience has almost more to do
with how successful the student will be than
the course itself.”
Bruce Friend, Director of SAS Curriculum Pathways, NC
(Personal Communication, June 16, 2010)
12. APPROACH TO YOUR
LEARNING PLATFORM
CHARACTERISTICS OF A MODERN
LMS
What are the requirements a modern
LMS need to have to drive
engagement & retention
“A student’s perception of a quality learning experience
does not change from face-2-face vs online”
“With decreasing budgets and resources are strapped and new
investments can be difficult. How can we improve? .”
Student Features
• Group chat functions
• Social pages
• Video noting
• E-books functions
• Progress reports
• Calendars
• Live sessions
• Easy to use
• Mobile
• Fast
Intuition Features
• Student progress
reporting
• Engagement & time
on site reporting
• Easy to build courses
• Multimedia
• User experience
• Ability to provide
assessment
feedback at
question level
• Rubics/marking
guides
13. APPROACH TO LEARNING
JOURNEY & CONTENT
“Research has shown that students
who have access to better designed,
and more personalised, courses tend
to have higher engagement and
better outcomes”
AREAS TO FOCUS:
LEARNING JOURNEY/UX: Map out your learning
journey, have a UX design strategy. When must what
occur e.g. assessment reminders, live session alerts
COURE DESIGN & FLOW: Think about how all the
different components of the course fit together. How
will you make it easy for your students.
INSTRUCTIONAL DESIGN: Critical to map out
learning outcomes and flow of information &
activities in a particular module
LEARNING RESOURCES: Do the resources match the
delivery & assessment approach? Do we need to
build our own? Does it match the cohort of learners
ASSESSMENT PROCESS: How can we make this easy
for the learner? What instructions do they need to
successfully submit this? What support will they
need?
14. Learning
design model
The model can be used
as a checklist to ensure
that all four aspects have
been considered and
brought into alignment
with each other and with
the underpinning
approach to learning
16. User Experience:
Avoiding frustrations
• Interface design considerations
• Sequencing of learning
• Display of information
• Use of animations & interaction
• Design social presence and emotions
• Principles of UX:
• Quiet Design
• Don’t Make me think
17. Tips for Instructional Design to
make students feel more included
• How to design their courses is key to re-engaging individual students
and holding back the tide of dropouts.
• And they are right to worry when the learning experience is distilled to
simply posting course materials online and asking students to “discuss”
on a web forum.
• State your objective: Each lesson should have one concise, action-
oriented learning objective to ensure your lesson design process is
focused.
• Think as a private tutor: Learners today are inundated with media
tailored to them and they expect learning to be tailored as well. So
think about how to create meaningful learning moments for all
your students.
• Storyboard before you build: Being able to see a complete lesson,
especially one that integrates various mediums, is essential to
creating a successful learning experience.
• Build towards high-order thinking: Technology in education can go
beyond multiple-choice questions and document repositories.
Don’t be afraid to integrate tools that let learners create and share.
18. Writing Tips to drive Learner Motivation and
Engagement through the Learning Material
• Make the student recognise their previous experience
• Focus on the “why”
• Ask questions
• Use real life situations
• Make the content relevant
• Using a problem – solution approach
19. Assessment Approach
• Authentic – involve real world knowledge and
skills
• Personalised – tailored to S & K and Interest of
student
• Engaging – involves personal interest
• Recognise existing skills – accredit the students
existing work
• Problem orientated – tasks requiring genuine
problem solving
• Collaborative – partnerships
• Self and peer assessment – self reflection and peer
review
• Align to the VET assessment principles
“Engaging content is content that
makes your audience quietly go
“wow” this is for me”
20. • common research infrastructure, including:
• a robust survey architecture
• course dashboards for course evaluators and
instructor teams
• well-documented participant-level and logged-
event-level datasets.
• Regular review cycles
Importance of
Monitoring and
Improving
Indications early in 2015 were that those students studying in online only mode had completion rates of around 7%, as opposed to around 40% for those students which undertook classroom or workplace based training where there was shall we say face to face components of the training.
Personal variables include things like previous academic experience, self-efficacy, ability to organise their study and motivation. Institutional variables include the balance between the needs of the learner and the institution, the availability of support and the nature of university processes and systems. Circumstantial variables cover the learner’s interactions with the institution as well as the changing circumstances of their lives.
Causes
lack of personal interaction between the instructor and student, as well as the student-to-student contact.
Students find it difficulties engaging with the materials and the assessments- badly designed content
Student navigation and use of the system
Disconnected learning experiences – lack of connections between courses, subjects, and projects, or between needs / desires / goals and the final education they receive, or in connecting online and face-to-face learning experiences.
It’s as if learning takes place in silos. •
Passive learning – learning accomplished as if one learns simply through receipt and absorption of content, instead of via interactivity and discourse
Regimented learning based on a “one size fits all” model – the most obvious mistake historically has been to believe that every learner learns the same way. (This resulted in a one-way, singular model for delivering education.)
Opaque assessments – traditional assessments have been labor-intensive for educators yet often have failed to provide clear, understandable metrics.
Think about how often students complain they don’t “get” their instructors’ feedback.
The lack of support and progressive feedback
E-learning strategy is not mapped out and well defined
Students were representatives of various equity groups including first-in-family to attend university, low SES, regional or remote, Indigenous, with a disability, carer, worker etc
This can be seen also in the area of LMS platforms, which initially were designed to be online repositories of information for course content, class rosters, schedules, assignments, tests and grades, and online learning. But LMS systems initially did not include other
key elements related to fostering engagement vis-à- vis collaboration and communication between and among learners, educators and administrators.
81% of student use mobiles devises to study
learn how to use the most fundamental learning tools to access and navigate the online systems, as well as develop online academic communication skills to participate effectively in online learning.
Research provides evidence that strong feelings of community may not only increase persistence in courses, but may also increase the flow of information among all learners, availability of support, commitment to group goals, cooperation among members and satisfaction with group efforts.
Have an established and well-publicized timeframe for responding to student inquiries. At many schools, it’s 24 hours during the week and 48 hours on weekends. Make it easy for students to locate your email address and telephone number within the learning management system (LMS). Oftentimes a five-minute call can alleviate a multitude of student frustrations and fears, and is actually a lot quicker than a back-and-forth email discussion.
Can we keep all students engaged in the classroom? Past evidence tells us no. We’ve all had students who are perfectly happy to do the minimum amount required to get a passing grade. Is that a reason to forgo any efforts to increase student engagement? Absolutely not! As instructors, we have a duty to teach. Teaching in the online environment requires us to go beyond posting a lecture or an assignment. Build within your students a sense of anticipation. Give students a reason to be engaged by making sure you are fully engaged in their success.
how to design their courses is key to re-engaging individual students and holding back the tide of dropouts.
And they are right to worry when the learning experience is distilled to simply posting course materials online and asking students to “discuss” on a web forum.
Make the student recognise their previous experience and own achievements and applying them to their learning.
Focus on the “why” and help students recognise the need for the learning.
Ask questions: Questions invite someone to actively participate in learning rather than just passively absorb data. Ask questions that encourage learners to think and reflect about what they're learning
Use real life situations: Try to provide opportunities for learners to link their learning with the people, issues or activities in their lives. Examples and case studies of how others have used the knowledge or skills obtained in the course
Make the content relevant: Adults must feel that what they are learning is relevant and useful in their everyday lives, therefore it is helpful to include the following as links to their current or future work:
“Using a problem – solution approach”: Adults are task (or problem) centered in their orientation to learning. This can be addressed by providing examples of workplace tasks and challenges, and how to work through them. You need to help them to discover their own solutions for issues, not tell them what to do. Encourage your learners to discuss, debate and share ideas and information.