DevNet @TAG - Spark & Tropo APIs - Milan/Rome May 2016
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Direct from DevNet@TAG in Milan and Rome in May 2016! Learn about Cisco DevNet, Spark and Tropo APIs any why there's never been a better time to innovate with Cisco.
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DevNet @TAG - Spark & Tropo APIs - Milan/Rome May 2016
- 1. DevNet @TAG Rome May 5th, Milan May 12th 2016 Catalyzing Digital Transformations by leveraging CISCO APIs Cisco Spark & Tropo APIs
- 2. Cisco Platforms for Innovation Developer Resources Market Opportunities Vibrant Developer Ecosystem
- 3. Developer Portal • Dev Centers • Support Centers 370,000 Members (April 2016) Learning labs Springboards & Sandbox Hackathons, CodeCamps DevNet Express Standards & Open Source DevNet Zone at Cisco Lives DevNet Kids, IEEE Women in Engineering API Documentation Projet Showcases Forums, Community blogs
- 4. Partners and Developer Communities Training APIs, Coding, Collab, SDN, IoT, Cloud, DevOps https://developer.cisco.com/site/devnet/events-contests/events/
- 5. Sandbox – Remote labs
- 6. Visit developer.cisco.com/devnetlabs DevNet Labs – Inspiration
- 7. Developer Community and Forums Get free support from communities forums Moderated by Cisco communities.cisco.com
- 8. Cube • Dedicated Space • Ongoing dialogue • Events • Learning
- 9. Stève Sfartz, stsfartz@cisco.com API Evangelist @CiscoDevNet twitter://@SteveSfartz, github://@ObjectIsAdvantag Cisco Spark and Tropo APIs
- 10. Never better time to innovate with Cisco Introduction to Cisco Spark & Tropo APIs Spark & Tropo all together Agenda
- 11. Innovations for the Digital Business Leveraging Cisco APIs Internet of Things Big Data & Real-time Streaming Analytics Software Defined Networking Cloud & Data Center Digital Convergence
- 12. Cisco Collaboration Developer Platforms Complete collaboration solution Modular building blocks Integrate, extend, and customize Spark experiences Cisco Spark Platform Embed voice and SMS services to enhance business processes Tropo Platform Our flexible platforms offer businesses a comprehensive set of tools to extend and embed cloud collaboration services, increasing team productivity and deepening customer engagement. Connect people, services and business processes like never before Connect people, services and business processes like never before
- 14. Cloud APIs enabling developers to quickly and easily embed communication capabilities into their applications and business processes.
- 16. + • Ask • Call • Conference • Hangup • Record • Reject • Say • Transfer
- 17. say("hello world"); Speak or Text
- 18. Play an Audio File say(“http://www.phono.com/audio/trop orocks.mp3");
- 20. Asking a Send a Text Message call("+14155550100", {network:"SMS"} ); say("Tag, you’re it!");
- 21. Asking a Question var result = ask("What's your favorite color? Choose from red, blue or green.", { choices:"red, blue, green" }); say("You said " + result.value); log("They said " + result.value);
- 22. Voicemail Application record("Leave your message at the beep. Press pound when finished.", { beep:true, timeout:10, silenceTimeout:7, maxTime:60, terminator:'#', recordFormat:"audio/mp3", recordURI:"ftp://example.com/1.mp3", recordUser:"tropocloud", recordPassword:"password" } );
- 23. Record an Entire Call startCallRecording("http://example.com/recording.js"); ask("What's your favorite color? Choose from red, blue or green.", { choices:"red, blue, green" }); stopCallRecording();
- 25. • Local Numbers • Toll Free • 42+ countries • SIP Addresses Numbers • Inbound • Outbound • Trunking included Voice • Inbound • Outbound • Two-way Texting
- 26. • Transfer • Conference • Headers Call Control • Speech Recognition • Text to Speech • Audio playback • Recording Rich Media • Redundant data centers • Auto-scaling • Usage-based Cloud
- 28. 24x7 support All features Monitored, Managed Cloud Developer Production Enterprise
- 30. increase in amount of information created by 2020 500% of organizations will offer mobility to workers by 2020 90% increase in innovation and creativity with collaboration outside the organization 35% The Way We Work Has Changed Agile Teams Work From Anywhere Ecosystem Collaboration to to to Individuals At a Corporate Desk Internal Interactions Social Media Today Frost & Sullivan PGi
- 31. Why Cisco Spark Simple Secure Complete
- 32. Secure One Experience Message Meeting Call 1:1 and team messaging in virtual rooms Persistent Chat, Content Sharing, Iteration A Cloud-based phone system plus much more Make calls within or outside organization via the PSTN Audio, video, and web meetings Before/during/after-meeting messaging and content Cisco Spark
- 33. Rooms, Messages, Calls, Meetings Cisco Spark demo
- 34. Cisco Spark Open Platform Common Management Spark for Developers User Integrations, APIs/SDKs, etc. Spark Hybrid Services Cloud + Prem Partner Services Interconnect Message Meeting Call
- 35. Cisco Spark for Developers Make it easy for users to integrate Cisco Spark with the apps they love and give developers tools to transform collaboration experiences. Teams unify workstreams in a click Native Integrations Power-users create their own apps in minutes App Integration Services Developers accelerate the value of Spark in their environments Platform APIs / SDKs
- 36. Who Uses the Integrations and APIs? - Developer Power User App Integration servicesNative Integration’s /Rooms /Memberships/Messages /Webhooks /People
- 37. • Unify workstreams from right inside the Cisco Spark app with native integrations Use Native Integrations or Create Your Own
- 39. App Integration Services Build your own integrations between Cisco Spark and the other apps you love Use built-in filters to automate how content is shared Platforms that create connections between hundreds of apps
- 41. Use Spark to stay up to date Keep up with Twitter mentions Your personal productivity tool
- 43. SMS from Cisco Spark with Tropo /sms +33678007899 “Hi Stève, can you call me back ? Enrico”
- 44. • Create a Room • Advices: Team Room with 2 other YOU, rename to « Built.io Integration » • Signup at: https://flow.built.io • Create a new Flow • Go to the settings • Toogle Webhook « on » • Copy link Hands-on
- 45. Let’s start with a webhook no secret sauce, it’s just about REST & json
- 46. no secret sauce, it’s just about REST & json
- 47. Is new message a /sms command ?
- 48. if yes …
- 49. get all info about the Tropo send SMS script call(phonenumber, { network:"SMS"}); say(msg);
- 50. check the SMS send script token url Token URL
- 52. connect the Tropo SMS send script
- 53. link request parameters to the Tropo script
- 54. acknowledge into the Spark room
- 55. SMS from Cisco Spark with Tropo /sms +33678007899 “Hi Steve, can you call me ASAP ? Rui”
- 56. ‘Your App’ Now with Cisco Collab! Spark APIs Extend Cisco Collaboration Cloud GET POST DELETE PUT /Rooms /Memberships /Messages /Webhooks /People
- 57. Cisco Spark API v1 /People /Rooms /Membership /Messages /Webhooks List People List Rooms List Membership List Messages List Webhooks Get Person Details Create a Room Create a Membership Create a Message Create a Webhook Get My Details Get Room Details Get Membership Details Get Message Details Get Webhook Details Update a Room Update a Membership Update a Webhook Delete a Room Delete a Membership Delete a Message Delete a Webhook GET POST DELETE PUT DELETE DELETE DELETE PUT PUT POST POST POST GET GET GET GET GET GET GET GET GET GET
- 59. Cisco Spark API create room, send messages, … Interactive Documentation @CiscoSparkDev #spark4devs
- 60. +441259340737 /fault <fault number> resolved <case closing comments> https://tropofaultreport.herokuapp.com/faults
- 61. • Helping partners develop new integrations with Spark • Direct investments in partners • Adding additional capabilities into Cisco/Tropo technology and platform • Extensive support beyond just help desk For more information and to sign up: https://developer.ciscospark.com/fund/ New $150M Spark Innovation Fund
- 62. Developer Portal Interactive Docs Server SDKs Developer Site 24/7 Dev Support Watch a Site Overview Now!
- 63. Development Is Always Free Register https://www.tropo.com/register Experience http://usecases.tropo.com/
- 64. Cisco DevNet Learning Labs Beginner Spark Calls Collaboration Intermediate Jabber Guest Jabber Web SDK JavaScript Mobility Phone Remote Expert REST SMS TTS Tropo UDS Voice Webex API https://learninglabs.cisco.com
- 65. Follow and Engage with Us! @CiscoSparkDev @Tropo @CiscoDevNet
- 67. • It’s 100% cloud - no HW investment needed • It’s flexible (e.g. pay per use - no hidden costs, no cost to develop) • It’s easy: no need to take care of technical integration with SP networks • Can fully leverage Communication/Collaboration assets and customers • Can differentiate your offer with your customers Why is this relevant to you?
- 68. • Own your destiny: extend/enhance your existing product and service portfolio • Enhance customer experience on existing processes • Leverage Cisco market reach • Catch Service Provider VAS wave What are your monetization opportunities?
- 69. Real life success stories Simple, Repeatable Packaged Integrations Business Process Automation Digital customer engagement Telemarketing / Lead generation Emergency / IOT Health
- 70. Notification/IOT tied to education, gov-ed Tropo and Spark integrate and extend Singlewire Software Solutions to increase the speed, reach, and success rate of emergency alerts. Demo: Tropo & Spark integration with Singlewire InformaCast
- 71. Patient Optimization Before 30 – 60 minutes Patient / Asset Tracking Dashboard Exceptions – Long Patient Wait for Transfer Nurse views exception Coordinates with team members over phone, voicemail Exception resolved in App. Resolution Notes Transfer scenarios: ER Hospital, Room OR, OR Room After 15 – 30 minutes Spark room created, care providers invited+ Tropo SMS, Voice Rapid resolution on the exception Conversation automatically uploaded as notes Business Value • Faster patient transfers increased patient customer satisfaction • Virtual patient rooms caregivers come up to speed on patient history • Increased hospital staff productivity Pilot at White Memorial Medical Center in Los Angeles, Randy Saad, Sr. Director: “We are excited about the Cisco Collaboration partnership with Tagnos at White Memorial Hospital. The Cisco Spark and Tropo Collaboration integration with our Tagnos Patient Flow solution presents a significant opportunity to cut down patient wait times at various points in their hospital care. In fact, we see a broader opportunity to improve care provider productivity with Cisco Spark's room based messaging, voice, video features and with Tropo SMS and Voice we can easily communicate with patients and families resulting in responsive holistic care."
- 72. Demo
- 73. Energy & Utility Companies Use Voice and SMS to engage with consumers Opt-in for power savings and service credits Reduces stress on the power grid Smart Grid Notifications Why Tropo? • Highly seasonal traffic patterns necessitated a cloud solution.
- 74. Tropo Integrations by Intracol (a Bulpros Company) Cisco Spark Voice Control Issue being solved Follow up Spark rooms while driving or unable to use smart device Solution overview Cisco Spark Voice Control allows you to stay engaged with your conversations in situations where using other applications is inconvenient or inappropriate, for example, while driving or jogging. It is an interface to Cisco Spark utilizing Tropo-based text-to-speech and speech-to-text technologies. It provides a two-way voice communication where Tropo will notify the user upon new messages and read them out. The user can respond to the message by talking and Tropo will post the message in the corresponding room on user’s behalf. Features List favorite rooms with unread messages Select a room to interact with Listen to unread messages Use your voice to leave replies Stay on the line and wait for a reply Video on YouTube Cisco Spark Voice Control
- 75. Tropo Integrations by Intracol (a Bulpros Company) WebEx Voice Control Issue being solved Never be late for Web meetings. Join and Schedule meetings with zero clicks. Solution overview The WebEX Voice Control solution allows users to communicate with WebEx by simply calling a phone number and using their voice to check for, schedule or join meetings. After authentication the system checks for a meeting in progress and in case found it offers to transfer the call to the join the meeting automatically. The user can also request to get called automatically when the their next meeting has started. Features Join a meeting in progress Receive a call from a meeting in progress Check for upcoming meetings Schedule a meeting Authentication via PIN Video on YouTube WebEx Voice Control demo
- 76. Cloverhound Simple, drag and drop IVR builder Make it easy for anyone to create an IVR for their business Total development time < X weeks Four active pilots with service providers Discovered by Biz Dev Received commercialization grant First pilot Negotiating equity seed
Notes de l'éditeur
- https://communities.cisco.com/events/1801
- DevNet regroups a set of ressources, connects you with fellow developers communities and let’s you explore and innovate with Cisco ‘s latest technologies. The whole set of Cisco Products is covered from IoT, Cloud, Networking, DataCenter, Collaboration, Security and Services.
- With 370.000 Members in April 2016, DevNet is an ever growing communiy which offers a large set of on-line ressources and live events. It also gathers all together various communities. Let’s go through all DevNet as to offer.
- As for today, DevNet technical evangelists as well as Cisco technical and sales engineer deliver awareness and training to help you ramp up quickly on Cisco latest APIs. Check DevNet events coming close to you.
- Sandboxes give you the opportunity to put your hands on Cisco APIs and SDKs. The Cisco hardware and network tecvhnologies involved at provisionned on-demand in DevNet data centers, So that you don’t need to install or buy any Cisco technologies upfront.
- These are project showcases, demonstrating end-to-end examples.
- The Developer space on communities.cisco.com contains all of the DevNet Developer forums. Developers use these forums as the first point of contact for support. They can ask questions and Cisco employees and other developers can answer and discuss. The communities space is also where all of the developer related Blogs are posted.
- Our flexible developer platforms offer businesses a comprehensive set of tools to extend and embed cloud collaboration services, increasing team productivity and deepening customer engagement. This is delivered through a two-pronged approach: Cisco Spark Platform with an initial set of APIs to power app integrations and help developers automate and extend Cisco Spark capabilities Tropo Platform with communication APIs to embed voice and SMS services into business applications and processes From a business transformation perspective, our platforms offer a comprehensive spectrum of experiences that businesses and partners can take advantage of to transform the way we work. Cisco Spark is a complete, business-class solution to message, have meetings, and call anyone, anywhere, anytime. With open APIs, developers can integrate, extend, and customize Spark experiences further. On the other end of the spectrum, Tropo APIs enable businesses to embed voice and SMS services to improve business processes and customer engagement. As these two platforms grow, they will ultimately provide businesses with a best of both worlds scenario: A leading collaboration platform to build on top of, and a growing set of simple, open, pay-as-you-go APIs to embed collaboration services deep inside of any business process. This is a unique and differentiated offering in the market today, that our partners and customers can begin to take advantage of and help shape from the get-go. Together we will connect people, services, and business processes like never before.
- Build and deploy communication apps Make it easy for developers API - APPLICATION PROGRAMMING INTERFACE Building blocks to create applications, but also integrate with other 3rd party APIs
- Early days - copper wires analog protocols telephony hardware proprietary programming languages
- Think about your own experience. Do you work the same way you did ten years ago? Five? Then: We did a lot more individual work within fixed, long-term teams. Now: Our work is far more interdependent and teams more flexible and agile. 500% of increase in amount of information created by 2020. Social Media Today: Beyond Content Shock The old way may have been working in a closed office with minimal interactions and little shared information. Today, there is an information Tsunami, work is dynamic and interdependent, based on sharing information and ideas. Today, we see more project-based teams that are self-forming, short-lived, and focused on quick, innovative solutions to very specific initiatives. Then: We used to all work from the same location. Now: People are working from anywhere. The 9-to-5 cubicles are going away. 90% of organizations will offer mobility to workers by 2020. (Frost & Sullivan) Then: We focused our interaction with employees and immediate co-workers. Now: Work requires active participation among employees, partners, and customers. 35% reported increased innovation and creativity with collaboration outside the organization. (PGi 2015) [ASK AUDIENCE] How has your company’s work environment changed in recent years? What trends do you anticipate in your work environment? (Note: For more stats, refer to the Stories by Collaboration Use Cases)
- The innovative cloud platform, app centric design and hybrid services and architecture of the Cisco Spark service create what we believe is a very powerful and differentiated offering in this space. Cisco has the unique advantage of having the industry’s most complete collaboration portfolio in the market spanning premise and cloud infrastructure as well as award winning clients, apps and endpoints for virtually every end-user situation and communication modality. The Spark service leverages Cisco’s extensive heritage, knowledge and experience in network security, our market leadership in communications, and the cloud. We have built upon this, and believe three things will differentiate the Spark service in the market It’s simple, it’s secure and it’s complete.
- Let’s break it down into the 3 elements. SPARK MESSAGING – is an easy to use, always connected, service built on the idea of VIRTUAL ROOMS with a excellent MOBILE EXPERIENCE. Messaging, content sharing and BASIC conferencing capabilities are now all in one place. These “rooms” reduce the need for other tools like email and SHAREPOINT that were not truly built to support these types of workers and workstyles. SPARK MEETINGS – People shouldn’t have to worry about what KIND OF MEETING they’re having. Video Rooms, home office, branch office, Driver’s seat, Airport…Face to Face Video, Voice, and Content Sharing from any DEVICE, any ROOM, and any WORK ENVIRONMENT. Leveraging the #1 Web collaboration tool WebEx. SPARK CALL – This is your phone system or PBX in the cloud. One-touch directory dialing, Single Number Reach, Single Voicemail from any device, anywhere. All delivered in a single experience and managed through a single Cloud Collaboration Management Portal. Cloud Collaboration Management provides a single tool for administration, entitlement, management and reporting for Cisco Spark and Cisco WebEx
- Building on these 3 ELEMENTS . Cisco Spark is an Open Platform with… Open APIs for application integrations and a playground for developers Partner Services provides inbound dialing, and PSTN connectivity And Hybrid Services for integrating Cloud Spark applications with existing on prem investments
- Use native integrations in the Cisco Spark app Cisco Spark is the home for your work. Integrate your conversations in Cisco Spark with the stuff happening in your other applications to unify workstreams in just a few steps. No set up, no code – just open Spark, go to a room, select a business app, and turn on the connection. It’s that easy. Or, create your own integrations by utilizing our inbound and outbound webhooks to exchange content in real-time between Cisco Spark and third-party applications. Initial native integrations: Github Instagram Pagerduty Trello Zendesk Additional integrations likely at/right after launch Note: these integrations at launch are only configurable on the Spark web client; all clients can view/edit integrations Connect Spark to any app with app integration services App integration services help you easily configure automated connections between Cisco Spark and hundreds of other apps. Using Zapier, IFTTT, or Built.IO, you can set up integrations between Spark and utilize built-in filters so that the content that is exchanged is highly useful to you and your teams. Use our open APIs, available through our site or as a JavaScript SDK Use our cloud APIs alone or in tandem to customize the way administrators and teams use Cisco Spark capabilities. Share all the cool integrations you create with our community. Utilize a 24/7 world-class support desk powered by Tropo to answer your questions and discuss your ideas. We will be enhancing our APIs and publishing new ones so check back often. /People /Rooms /Messages /Memberships /Webhooks
- Initial native integrations- services like: Github Instagram Pagerduty Trello Zendesk More to come! Don’t see your app listed in our catalog? Well, we’ll be adding more so check back often. Or, use webhooks to create your own inbound and/or outbound exchanges between Cisco Spark and third-party apps You can also go out and create your own integrations. Use app integration service platforms to build your own integrations between Cisco Spark and the other apps you love. Use built-in filters to automate how content is shared, and to enhance the utility of the integration. Example: Create a ‘Zap’ in Zappier to have Box folders and new content posted therein share with Cisco Spark room(s).
- App integration services help you easily configure automated connections between Cisco Spark and hundreds of other apps. Using Zapier, IFTTT, or Built.IO, you can set up integrations between Spark and utilize built-in filters so that the content exchanged is highly useful to you and your teams. (E.g. only send on certain days, exchange content between certain folders, etc.) Example: create a ‘Zap’ to have Box folders and new content posted therein share with Cisco Spark room(s).
- You activate a Webhook
- Add a New Spark Message trigger event from a room
- Check this is an /sms command
- Activities we would fund: Ask of partners: What other ISVs you want to see have spark/tropo in them and point them to the fund Direct Benefits: Spark Bots let us see your bots ideas and what business problems they solve Partner Hosted hackathons/workshops targeting your customers Onsite workshops for customers using spark/tropo
- Use our open APIs, available through our site or as a JavaScript SDK Use our cloud APIs alone or in tandem to customize the way administrators and teams use Cisco Spark capabilities. Share all the cool integrations you create with us, so we can publicize it with our community. Utilize a 24/7 world-class support desk powered by Tropo to answer your questions and discuss your ideas. We will be enhancing our APIs and publishing new ones so check back often. Initial APIs: /People /Rooms /Messages /Memberships /Webhooks Note: this site is launching in a ‘preview’ mode with an initial API framework for partners and customers to leverage. We will transition from preview to GA once we have additional APIs and SDKs available in CY 2016.
- Catalyzing Digital Transformations by leveraging CISCO APIs
- Ragruppare per categorie per ambiti di applicabilita’.... Che ambito sono...
- JTE This example should be relevant for anyone who has rushed a child, friend or family member to a hospital Patient waiting in OR recovery room for more than 15 minutes…nurse gets a notification…they will go and call Facilities supervisor for the floor…they use the hospital intercom from a fixed phone at nurse station…patients end up waiting for more than 30 min…even if the bed ready…it is not updated in the system in a timely way…nurse at OR -> call facilities coordinator -> who in turn page for in-patient tech ..(nurse responsible for the patient room ) Spark on mobile -> Nurse in OR added to room -> facilities coordinator automatically added (will also send him a SMS with the URL of the Spark room created) -> who in turns manually adds the in-patient tech added to Spark Room… Alerts can now be issued after 10 min.. Nurse and facilities coordinator removed from the room after issue resolved (facilities coordinator types in – “issue resolved” in the room that is listened by the application to remove the participants…room is still retained..)
- Explain the story, about how they came along