Claude Robillard has over 30 years of experience in systems support and analysis working with various platforms including Tandem NonStop, HP 3PAR, AIX, Linux, and PHP web development. He has extensive experience designing and maintaining databases, monitoring tools, and automation scripts. Robillard also has experience in systems installation, maintenance, and management. His background includes roles in database administration, production control, computer operations, and systems support analysis.

1. Claude
Robillard
143 Edison
Chateauguay, Quebec J6K
4B6
450-698-2199
clowdi@sympatico.ca
Objective
Continue development of tools aiding in systems performance analysis and task
automation.
Support on all levels from Operations to Production Control to OS installation and
maintenance ( NonStop or Linux/Unix based systems.)
Work Experience
2009 – 2016 FutureElectronics, Montreal, Quebec
Systems Support Analyst
Working environment:
-Tandem NonStop
-HP 3PAR + Brocade
-AIX
-Linux
-PHP web tool development
Design and maintenance of PHP & Web based tools for:
-management of vast ODBC/MP & MX connectivity requirements
-NonStop process & DB measurement analytical tools
Design and maintenance of various databases and charting related tools (PHP -
HTML - Birt) for archiving and monitoring, plotting, planning
Installation & maintenance of AIX NIM server.
Installation & maintenance of Red Hat Linux servers
2008 – 2009 IBM Canada, Montreal, Quebec
Systems Support Analyst (contractor)
 One year acting as the focal for Incident and Change Control for the ACI account.
Including transition phase, up to and including Access On Demand state.
 One year acting as the focal for the creation and maintenance of the Tandem Tech
Support Run book for the ACI account. This includes the baseline, procedural, and
technical documentation for 14 Tandem Nonstop systems located worldwide.
Working environment: Tandem NonStop
2007 – 2008 IBM Canada, Montreal, Quebec
Systems Support Analyst (contractor)

2.  One year supporting the Nonstop HP platforms, in support of the EMV project for
the Banque Nationale du Canada.
 Installation and customization of the oss environment; building management
scripts etc.
 Managing change control for problems & changes
 Auditview installation & automation of security report destination via ftp
 Overhaul of performance reporting jobs and schedules
 Enhancement of existing TACL routines
 Day to day system management tasks
Working environment: Tandem NonStop
1998 – 2007 Future Electronics, Pointe Claire, Quebec
Systems Support Analyst
 Eight years supporting multiple platforms: Nonstop HP with TMF & RDF, SQL
Database administration etc.Sun Solaris Unix systems, Veritas clustering etc.IBM
AIX systems with HACMP clustering IBM SAN IPStor disk virtualisationTivoli
NetView snmp systems monitoringSupervisor tasks, such as evaluations etc.
 Working environment: SUN Solaris, IBM AIX, HACMP, Tandem NonStop,
TMF/RDF, SQL/MP, Veritas Cluster, IBM SAN, IPStor, Linux RH4
1995–1998 FCA International Ltd. Montréal, Québec
Systems management / Information Systems
 System database management (SQL, Enscribe, Microsoft SQL, etc.)
 Automation of departmental functions
 Automation of Electronic File Transfers (scripts etc.)
 On call support for system based events
 Supervisor of Computer Operations dept.
 Working environment: Tandem NonStop, TMF, SQL/MP
1993–1995 FCA International Ltd. Montréal, Québec
Jr. Database Administrator
 Creation & maintenance of physical files
 Maintenance of data dictionary
 Adhoc programming in Enform and SQL
 Creation and maintenance of copy libraries
 Working environment: Tandem NonStop, TMF, SQL/MP

3. 1989–1993 FCA International Ltd. Montréal, Québec
ProductionControl
 Installation of development programs into production
 Automation of departmental functions
 Documentation of operational and departmental procedures
 On call support for production applications
 Working environment: Tandem NonStop, TMF, SQL/MP, NetBatch
1987–1989 FCA International Ltd. Montréal, Québec
Computer Operations
 Automation of departmental duties
 Working environment: Tandem NonStop, TMF, NetBatch
1981–1986 Le Groupe La Laurentienne. Montréal, Québec
Centre de Traitement Informatique
 Management and training of personnel in computer operations
 Working environment: IBM Mainframes
1981–1981 D.M.R. Associates Montréal, Québec
Computer Operations Consultant
 Two phased mandate as computer operations consultant to “Les Prevoyants du
Canada” and “Le Centre de Traitement Informatique – Le Groupe La
Laurentienne”, consisting of:
 One month to learn and operate DOS/VSE system at “Les Prevoyants”, to be
disconnected and moved to the C.T.I. site.
 A second month to assist in the installation of the new system, teach it’s
operations to the C.T.I. employees and provide suggestions concerning
improvement of operational methods.
 Working environment: IBM Mainframes
1978–1981 Zellers Ltd.. Montréal, Québec
Computer Operations
 Started as Computer operations trainee, learning systems during a 3 month
intensive course by I.B.M.
 Graduated to Junior Operator, and finally left the company after two years of
experience as Senior Operator.
 Working environment: IBM Mainframes

4. Education
 Many professional courses pertaining to the support and management of various
platforms and operating systems. Further details can be made available.
Skills
IBM AIX - HACMP clustering IPStor disk virtualisation Linux Red Hat operating
system NonStop Hp ENFORM report management NonStop HP TACL
programming NonStop Tandem TMF - RDF SUN Solaris 8 & 9 Unix systems
Tandem SQL database management