3. Technology is important; business value is
mandatory.
Define enterprise-level business
requirements
Prioritize business requirements
Plan the project
Define project-level business requirements
4. What is the problem area?
How does the business you approach it?
Is the data available?
Who will use the results?
Who cares?
5. Give me the annual revenue of all my
product lines divided over all the sales
regions over the last 3 years
5
6. Give me the top 10 of most profitable
products this year
6
7. Give me the top 10 of most sold
products of last year
7
8. Give me the top 10 of most profitable
customers
8
9. Compare the YTD revenue with the one
in the same period last year and the
target
9
10. Collecting the Requirements
Interviews
▪ With individuals (or very small groups)
Facilitated Sessions
▪ Brainstorming with a larger group led by a facilitator
10
11. Each one takes more time than interviews,
but may generate more
Requires an experienced facilitator
Requires an initial understanding of the user
area
Participants feed of of each others ideas
Participants can negotiate disagreements
11
12. Prepare
Conduct Conduct IT
Business Interviews Interviews Use Data Profiles
to Research Data
Sources
Write up Interview Summaries
Identify Business Processes
Build Initial Bus Matrix
Conduct Prioritization Session
Write Requirements Definition
12
13. Business Executive
What are the business issues?
What is your vision?
Business Manager or Analyst
What are your measures of success?
What data do you use?
What analysis do you typically do?
IS Data Audit
Data quality or quantity issues?
Potential roadblocks (political or technical)?
How is ad hoc analysis conducted?
13
14. Interviews
Interview Team
▪ lead interviewer, scribe, observers
Conducting the Pre-interview Research
Selecting the Interviewees
Developing the Interview Questionnaires
Scheduling the Interviews
Preparing the Interviewees
Conducting the Interviews
▪ Interviewer Rules
▪ Remember your Interview Role
▪ Verify Communications
▪ Define Terminology
▪ Establish Peer Basis
▪ Maintain Schedule Flexibility
▪ Avoid Interview Burnout
▪ Manage Expectations Continuously
14
15. Process Date Product Vendor Shipper Dist Store Promo
Cntr
Purchase X X X X
Orders
Dist Cntr X X X X X
Deliveries
Dst Cntr X X X
Inventory
Store Deliveries X X X X X
Store Inventory X X X
Store Sales X X X X
15