1. Cleantech Open
2013 Webinar Series
Tuesday, July 16, 2013

2. 2 Cleantech Open Confidential Information – All Rights Reserved
Welcome to the National Webinar Series
• With the Cleantech Open since 2007
• Mentor Chair 2007 - 2008
• Executive Director 2008 - present
MC:
Rex Northen,
Executive Director, Cleantech Open

3. 3 Cleantech Open Confidential Information – All Rights Reserved
Global Partner

4. 4 Cleantech Open Confidential Information – All Rights Reserved
National Sponsors

5. 5 Cleantech Open Confidential Information – All Rights Reserved
Thank You To All Our Sponsors!

6. 6 Cleantech Open Confidential Information – All Rights Reserved
The Summer Program – July – September 2013
Date Time
(PDT)
Session I – Worksheets Time
(PDT)
Special Topic Sessions
7/9
1:30 to
2:30pm
Business Model Canvas (Review)
2:45 to
4:00pm
LaunchPad Central (Review)
7/16
1:30 to
2:30pm
Product/Market Fit
2:45 to
4:00pm
Systems Review, PR 101
7/23
1:30 to
2:30pm
Markets and Getting to Them
2:45 to
4:00pm
Term Sheets
7/30
1:30 to
2:30pm
Product/Technology Validation
2:45 to
4:00pm
Alternative Sources of Funding - Grant
Writing / Crowd Sourcing
8/6
1:30 to
2:30pm
Financials Analysis & Planning
2:45 to
4:00pm
IP Licensing from 3rd Parties
8/13
1:30 to
2:30pm
Legal Environment, Issues and Risks
2:45 to
4:00pm
Cap Tables
8/20
1:30 to
2:30pm
Management Team
2:45 to
4:00pm
Working with the Utilities
8/27
1:30 to
2:30pm
Sustainability
2:45 to
4:00pm
Tell Your Story, Sell Your Story
(Communicating value to stake holders)
(9/11)
1:30 to
2:30pm
Investor Presentation
Mentor Assessment
2:45 to
4:00pm
Mock Judging, Regional Awards, Global
Forum

7. 7 Cleantech Open Confidential Information – All Rights Reserved
Session 1: Product/Market Fit (Customer Validation)
1:30pm – 2:30pm, PDT
• 30 year technology industry veteran, having run global
businesses based in USA and Asia
• With University of Phoenix for 30 years
• Currently a practitioner Lead Faculty for Strategy in the School of
Business
Speaker:
Niraj Kohli
President, CSC

8. University of Phoenix webinars include content from businessmodelgeneration.com and from Business Model Generation: A
Handbook for Visionaries, Game Changers, and Challengers [ISBN: 978-0-470-87641-1] by Alexander Osterwalder and Yves
Pigneur, (hereafter referred to as the “Work”). Copyright © 2010 by Alexander Osterwalder and Yves Pigneur. All rights
reserved. Used by arrangement with John Wiley & Sons, Inc. Unless John Wiley and Sons, Inc.’s (“Publisher”) express prior
written permission is obtained, it is prohibited to (a) remove or alter the author’s name, Publisher’s copyright notices, or other
means of identification or disclaimers as they appear in the Work; (b) make electronic copies of the Work other than as
permitted pursuant to Section 1.1 of Agreement between Publisher and Apollo Group, Inc. “(Apollo”); (c) mount or distribute
any part of the Work on any electronic network (including without limitation, the Internet and the World Wide Web) other than
the Sites; (d) use all or any part of the Work for the purposes of monetary reward by means of sale, resale, loan, transfer,
hire, or other form of distribution of the Work; (e) distribute the whole or any part of the Work to anyone other than Authorized
Registrants (as defined in the Agreement between Publisher and Apollo; (f) publish, distribute, or make available the Work,
works based on the Work or which combine it with any other material, other than on the Sites as expressly permitted in this
Agreement between Publisher and Apollo.
Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit

9. This webinar is a 60-minute meeting
presented as part of the Cleantech
Open and focuses specifically on the
concepts of Value Creation in context
of Customer Discovery and Product /
Market Fit.

10. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Agenda
o Value Creation through Innovation
 10 minutes
o Segments / Customers for Cleantech enterprises
 10 minutes
o Value Propositions for Cleantech enterprises
 15 minutes
o Customer Validation
 15 minutes
o Conclusion and Questions
 10 minutes

11. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Customer Discovery, Product / Market Fit Worksheet and Judging Criteria
Worksheets
• Interview Customers in Most Likely Segment
o Interviewing Techniques
• Nail a Value Proposition for that Segment
o Addressable Pain?
o The Solution? Why it‘s Better
• Pivot to Another Segment?
• Pivot to Different Feature Set?
• Identify All Components of the Canvas
Judging Criteria
• How well substantiated by customer interviews is the target product/market?
• How well does the team understand the initial buyers and their buying criteria?

12. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Value Creation through Customer Discovery, Product / Market Fit?
Focus on Innovation!

13. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
(VP)
VALUE
PROPOSITIONS
(CH)
CHANNELS
(CR)
CUSTOMER
RELATIONSHIPS
(CS)
CUSTOMER
SEGMENTS
(R$) REVENUE STREAMS(C$) COST STRUCTURE
(KP)
KEY
PARTNERSHIPS
(KR)
KEY
RESOURCES
(KA)
KEY
ACTIVITIES
Customer view – Front StageOperations view- Back Stage
Economics view – Business Performance Stage
businessmodelgeneration.com

14. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Value
Propositions
Customer
Segments

15. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Customer Discovery – Product / Market Fit
Value Propositions and Pivoting?
7AC Technologies
A Revolutionary HVAC Company

16. Cleantech Open
Webinar 2 – Customer
Discovery Product / Market Fit
Questions?

17. Segments / Customers for Cleantech Enterprises

18. Cleantech Open
Webinar 2 – Customer
Discovery Product / Market Fit
Customer
Segments
For whom are
we creating
value?
Who are our
most important
customers?

19. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
The two most important questions related to Segments / customers:
o For whom are you creating value?
o Who are your most important customers?
www.businessmodelgeneration.com
Thirsty
humans, unde
r-developed
social groups

20. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Here’s the situation:
You have a clean technology, product, or service but do not know who will buy it.
Here’s the goal:
Start with a large group of potential customers, and find a common interest,
need, or characteristic that links a group together that can be reached and
served by the Cleantech enterprise.

21. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Try this approach:
1. Define
2. Clarify
3. Confirm
o Measurable
 Are there ways to determine the size and value of the potential segment?
o Accessible
 Will you be able to reach the potential segment?
o Sustainable
 Does the segment offer lasting revenue potential?
o Actionable
 Do you have or can you acquire the necessary resources to serve the segment?

22. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Cleantech Example
o Puralytics, An Amazing New Technology for Purifying Water!

23. Cleantech Open
Webinar 2 – Customer
Discovery Product / Market Fit
Cleantech Open Example
o Puralytics
 Diversified markets
.
www.businessmodelgeneration.com
Military
Campers
Developing
world

24. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Puralytics:
1. Define: developing world, campers, military
2. Clarify: How large are the groups that require clean water?
3. Confirm
o Measurable
 Are there ways to determine the size and value of the potential segment?
o Accessible
 Will you be able to reach the potential segment?
o Sustainable
 Does the segment offer lasting revenue potential?
o Actionable
 Do you have or can you acquire the necessary resources to serve the segment?

25. Cleantech Open
Webinar 2 – Customer
Discovery Product / Market Fit
What are your customer segments? What are their values and goals?
 Observe, Ask and Check existing Spend Rate
 Ask in-person contacts, active in the industry
 Check brochures or web pages, as well as public library research
 Conduct surveys
 Government reports
.

26. Cleantech Open
Webinar 2 – Customer
Discovery Product / Market Fit
Questions?

27. Value Propositions for Cleantech Enterprises

28. Cleantech Open
Webinar 2 – Customer
Discovery Product / Market Fit
Value Propositions
What value do we deliver for
our customers?
Which of our customers’
problems are we helping to
solve?
Which customer needs are
we satisfying?

29. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
A value proposition is what a company can do for its customers; literally what they
offer that another company cannot. The value proposition may be in the form of a
new or innovative product for consumers or an improvement upon an existing
product, such as added features.
– adapted from Osterwalder & Pigneur’s Business Model Generation: A
Handbook for Visionaries, Game Changers, and Challengers, 2010, p. 22-23

30. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Value Propositions
The three most important questions:
o Which of your customers’ problems do you solve?
o What value do you deliver for your customers?
o Which of your customers’ needs is satisfied?
www.businessmodelgeneration.com
Cheap
product, clea
n water, long
lasting, easy
to use

31. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Elements of value propositions
o Originality and innovation
o Performance
o Modification or made to order
o Supplemental or supportive
characteristics
o Intention and design
oBrand and ranking
o Value
o Decrease in fee
o Mitigation of risk
o Ease of access
o User-friendliness
- Osterwalder & Pigneur, Business Model
Generation, 2010, p. 23-25

32. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Originality and Innovation
o Develop great products that can sometimes transform societies
o Example: Cellular phones
 Enabled mobile telecommunications
 Created a whole new industry
 Challenging effects to address, such as driving safety
o Cleantech Success Story: Puralytics
 Water purification product treats disease causing organisms, pesticides,
and heavy metals
 Clean water to drink can be lifesaving in the developing world
 Could be a foundation for economic growth

33. Cleantech Open
Webinar 2 – Customer
Discovery Product / Market Fit
Performance
o Product performs its job, so customers can improve their performance
o Example: personal computers
 More powerful machines with faster computing speeds
 More disk storage, better graphics
o Cleantech example
 Solar, wind, or water power systems
• Improves efficiency
• Reduces cost

34. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Modification and made to order
o Some products must be tailored to have any value at all
o Example: special dietary needs at a restaurant
 Low salt for high blood pressure
 Gluten-free foods becoming more popular
 No value to the customer if ingredients or cooking cannot accommodate
their needs
o Cleantech example: Indow Windows
 Window inserts company
– Customers send in their measurements
– Inserts manufactured specifically for the household
 One-size fits-all would provide no customer value

35. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Supplemental or supportive characteristics
o Allow the customer to focus on what they do best
o Example: Rolls Royce Airline Engines
 Customers pay Rolls Royce for every hour the engines run.
 Rolls Royce manufactures and services the engines.
 Customers can focus on running their airlines – what they do best.
o Cleantech example
 Energy usage management technology
– Customers do not need to worry about undertaking complicated
analysis.
– Building owners can focus on running their buildings while also
making them more efficient to cut costs.

36. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Intention and design
o Sometimes performance alone does not necessarily determine success.
o Examples: Fashion industry and electronics
 Fashion design determines how clothing looks, feels, and functions.
 Electronics designs need to be user-friendly.
o Cleantech example
 Energy derived from renewable resources
– Provide home energy while being affordable.
– Design must be attractive, affordable, and easy to install.

37. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Branding and Brand Status
o When people think of a product or feature, you want them to think of you!
o Example: What do you think of when I say…
 “Quality wrist-worn time piece signifying wealthy status”
o A Cleantech example
 Hybrid or electric car batteries
– Extends range and performance

38. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Value pricing
o Low market price or free offers can help jump-start sales
o Example: EasyJet™
 No-frills airline
 Created an entirely new and successful business model
o Cleantech example: Puralytics
 Water purification device
– A product that can be re-used multiple times
– Low retail price-point makes it affordable

39. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Decrease in fee
o Create value for your customers by helping them cut their costs
o Example: Salesforce.com©
 Hosts customer relationship management applications
 Saves customers from having to buy, install, and manage such
applications on their own
o Cleantech example – Power Assure
 A software solutions providing Intelligent Energy Management Solutions
 Power Assure is a data center power and efficiency expert. Offers ability
to monitor, manage, analyze and automate the data center.

40. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Mitigation of risk
o How can you help customers reduce risk associated with purchases?
o Example: warranties
 One-year warranty on a used car
 Reduce risk of breakdowns and repair costs
 Service level guarantees are another mechanism
o Cleantech example: EarthClean Corporation
 A biodegradable, water enhancement technology used in firefighting
helps contain blazes and suppression restarting
 Risk reduction is published via an obtained patent and certified testing

41. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Ease of access
o Creating access = creating value
o Example: NetJets®
 Can’t afford a private jet? What about owning a fraction of a jet?
 NetJets® created a business model where individuals and corporations
can access private jets
o Cleantech Example
 Affordable, accessible energy derived from renewable resources
 Lowered price point, designed for ease of installation

42. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
User-friendliness
o Convenience and easy use provide substantial value
o Example: Apple® iProducts
 Made it easy for customers to search, buy, download, and listen to
digital music
o Cleantech example: Puralytics
 Water purification device
– Pour water into device, let device sit in sun
– What could be easier?

43. Cleantech Open Webinar
by University of Phoenix
Questions?

44. Customer Validation

45. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Validating customer segments and value propositions using the Customer-Value
Map by Alex Osterwalder (2013)
www.businessmodelalchemist.com

46. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Two sides of the equation:
www.businessmodelalchemist.com

47. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
PAINS
GAINS JOB-TO-BE-DONE
(VP)
VALUE PROPOSITION
PRODUCTS &
SERVICES
PAIN
RELIEVERS
(CS)
CUSTOMER SEGMENTS
GAIN
CREATORS
FIT
Developing
world
clean
water,
easy to use
www.busnessmodelalchemist.com

48. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
PAINS
GAINS JOB-TO-BE-DONE
(VP)
VALUE PROPOSITION
PRODUCTS &
SERVICES
PAIN
RELIEVERS
(CS)
CUSTOMER SEGMENTS
GAIN
CREATORS
FIT
Point of use
water
purification
Point of
entry water
purification
Developing
world
clean
water,
easy to use
www.busnessmodelalchemist.com

49. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
PAINS
GAINS JOB-TO-BE-DONE
(VP)
VALUE PROPOSITION
PRODUCTS &
SERVICES
PAIN
RELIEVERS
(CS)
CUSTOMER SEGMENTS
GAIN
CREATORS
FIT
Point of use
water
purification
Point of
entry water
purification
Developing
world
clean
water,
easy to use
Abundant
clean
water
Less time to
get clean
water
Pathogens in
water
Foul tasting
water


www.businessmodelalchemist.com

50. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
PAINS
GAINS JOB-TO-BE-DONE
(VP)
VALUE PROPOSITION
PRODUCTS &
SERVICES
PAIN
RELIEVERS
(CS)
CUSTOMER SEGMENTS
GAIN
CREATORS
FIT
Point of use
water
purification
Point of
entry water
purification
Developing
world
clean
water, eas
y to use
Abundant
clean
water
Less time to
get clean
water
Pathogens in
water
Foul tasting
water
Simple
filtering
system
Decentralized
system
Lower
disease risk
Low cost,
simple
maintenance www.busnessmodelalchemist.com

51. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
PAINS
GAINS JOB-TO-BE-DONE
(VP)
VALUE PROPOSITION
PRODUCTS &
SERVICES
PAIN
RELIEVERS
(CS)
CUSTOMER SEGMENTS
GAIN
CREATORS
FIT
Point of use
water
purification
Point of
entry water
purification
Developing
world
clean
water,
easy to use
Abundant
clean
water
Less time to
get clean
water
Pathogens in
water
Foul tasting
water
Simple
filtering
system
Decentralized
system
Lower
disease risk
Low
cost, simple
maintenance
Solar bag
Shield (LED)
Purifier
www.busnessmodelalchemist.com

52. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
PAINS
GAINS JOB-TO-BE-DONE
(VP)
VALUE PROPOSITION
PRODUCTS &
SERVICES
PAIN
RELIEVERS
(CS)
CUSTOMER SEGMENTS
GAIN
CREATORS
FIT
Point of use
water
purification
Point of
entry water
purification
Developing
world
clean
water,
easy to use
Abundant
clean
water
Less time to
get clean
water
Pathogens in
water
Foul tasting
water
Simple
filtering
system
Decentralized
system
Lower
disease risk
Low cost,
simple
maintenance
Solar bag
Shield (LED)
Purifier
www.busnessmodelalchemist.com

53. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Questions?

54. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Technology notes
o Visit Alex Osterwalder’s blog at www.strategyzer.com (2013)
o Clayton Christensen’s Milkshakes – Understanding the Job (2010) video
available through the Phoenix Lecture Series on the University of Phoenix
website:
https://www.phoenix.edu/lectures/clayton-christensen/milkshakes-
understanding-the-job.html

55. Cleantech Open
Webinar 2 – Customer Discovery
Product / Market Fit
Conclusion:
o Value Creation through Innovation is key
oCustomer segments for Cleantech categories
 Eight Segments, Sub Segments, Applications and Functional Solutions
o Value propositions for Cleantech Enterprises
 Elements of Innovative value propositions, values you are providing
o Customer validation
 Job to be done
 Pains and gains
 Products, services, and technology
 Pain relievers and gain creators

56. This 60-minute webinar was
presented as part of the Cleantech
Open.
Thank you for joining us today.

57. Session 1 Q&A

58. Accelerating Your Business
Live and Breathe the Worksheets

59. 59 Cleantech Open Confidential Information – All Rights Reserved
Worksheet Work – Week 7/16 - 7/23
• Are your Product/Market Fit Interviews & Business Model Canvas
Complete?
• What’s the Value Proposition?
• What’s your first targeted Customer Segment? Size? Trends?
• What’s the Second? Third? Total Market Size?
• Address the other Business Model Questions
• Address Markets & Getting To Them Questions

60. 60 Cleantech Open Confidential Information – All Rights Reserved
Worksheet Work – Week 7/23 - 7/30
• Product/Market Fit – Customer Interviews
– Pre-revenue and post initial revenues
• Business Model Canvas
– Green Bldg example
– Competitors / Competitive Advantage / Why You?
• Product Validation or Path to Same
• Getting to Market – Identifying first $1m Market

61. 61 Cleantech Open Confidential Information – All Rights Reserved
TEAM FOCUS FOR WEEK OF AUGUST 1
Prepare for Business Clinics
Address Product/Technology Validation Worksheet (Wiki)
Complete Product/Market Fit Worksheet (Wiki)
Complete Business Model Canvas and Worksheet (Wiki)
Complete Markets and Getting to Them Worksheet (Wiki)
Begin (or continue) to develop Financials Worksheet (Wiki)
Contact Your Mentor or Regional Mentor Chair With All Questions

62. Session 2 will start at 2:45pm PDT
3:45pm MDT, 4:45pm CDT, 5:45pm EDT

63. 63 Cleantech Open Confidential Information – All Rights Reserved
Session 2: Systems and PR 101
2:45pm – 3:00pm, PDT – Systems questions
(Wiki, Dashboard, Worksheets, Specialist Mentors, Business Clinics)
3:00pm – 4:00pm, PDT
• Over 20 years’ experience across various industries and spectrums
• Noted magazine contributor, with feature articles published in
magazines such as Green Living AZ, Commercial Executive (real
estate), AZ Health & Living, and others
Speaker:
Jeff Hecht
Corporate Journalist and Senior Copywriter at
Apollo Group

64. Create Your Public
Relations
Opportunities
Brought to you by

65. • What is Public Relations?
• Why engage in PR activities?
• Planning and Implementing a Successful PR Campaign
• The Tools of the Trade
• Engaging with the Media
• Websites & Blogs
• Social Media
• Case Studies
In This Session:

66. 21 Year PR Professional
Corporate Journalist & Copywriter – Apollo
Group & University of Phoenix
Owner & CEO of Jeff Hecht PR
Former Director of Public Affairs for The
Ellman Companies
Former Director of Corporate
Communications for Phoenix Coyotes
Interests:
Phoenix Coyotes Hockey
Washington Redskins football
Playing Guitar & Bass
Social Media Connecting
Who is Jeff Hecht?

67. What is Public Relations?
“Public relations helps an organization and its publics
adapt mutually to each other.”
“Organization” is denoted in this context, as opposed to the more limiting
“company” or “business,” to stress public relations’ use by businesses,
trade unions, government agencies, voluntary associations, foundations,
hospitals, schools, colleges, religious groups and other societal
institutions.
“Publics” recognizes the need to understand the attitudes and values of —
and to develop effective relationships with — many different stakeholders,
such as employees, members, customers, local communities,
shareholders and other institutions, and with society at large.
Source: www.PRSA.com

68. What is Public Relations?
Wait, there’s more…

69. What is Public Relations?
As a management function, public relations also encompasses the following:
Anticipating, analyzing and interpreting public opinion, attitudes and issues that might
impact, for good or ill, the operations and plans of the organization.
Counseling management at all levels in the organization with regard to policy decisions,
courses of action and communication, taking into account their public ramifications and the
organization’s social or citizenship responsibilities.
Researching, conducting and evaluating, on a continuing basis, programs of action and
communication to achieve the informed public understanding necessary to the success of an
organization’s aims. These may include marketing; financial; fund raising; employee,
community or government relations; and other programs.
Planning and implementing the organization’s efforts to influence or change public policy.
Setting objectives, planning, budgeting, recruiting and training staff, developing facilities — in
short, managing the resources needed to perform all of the above.
Source: www.PRSA.com

70. What is Public Relations?
Source: www.BusinessDictionary.com
Systematic effort to create and maintain
goodwill of an organization's various
publics
(customers, employees, investors, supplier
s, etc.), usually through publicity and other
non-paid forms of communication.

71. Earned Media, Paid Media, Owned Media
Source: www.BusinessDictionary.com

72. Why Engage in PR?
• Positioning your business & brand (new or
existing brands)
• Cost Effective
• Control of message
• Credibility
• Business Development

73. Planning and Implementing
a Successful PR Campaign
What are you trying to achieve?
What’s your budget?
Who is the target?
What is the best medium to communicate with your target?
News Media? Direct Mail? Email? Social Media?
How does this fit with other marketing activities?
How do I measure the campaign’s success?

74. Your Plan Should Include
• Goals of the PR campaign
• Research and/or situation analysis
• Budget for the campaign
• Execution and/or action steps
• Timeline for activities/events
• Measurement activities & tools

75. The Tools of the PR Trade
• The Pitch
• The Press Release
• The Media Advisory
• Elevator Pitch
• Media Interview (Talking Points & Key Messages)
• Media Lists & Distribution
• Media or Press Kit
• Press Conference
• Website
• Blogs
• Social Media

76. The Pitch
• “The Misconception” – bigger is not always
better
• Targeting your media outlets
• Do your homework – what do they cover?
Who is the right reporter or editor?
• Email/cover letter style
• Basic, “to the point”

77. A Successful Pitch…

78. Writing a Press Release
• Headers & Style
• Pay attention to headlines & sub-heads
• Inverse pyramid model
• A “news story” about your organization
• Write concisely, be direct
• Quotes from credible sources to support and
advance the storyline

80. Building Your Media List
Building a targeted media contact list is an important step in releasing your news. When working on a limited budget,
it‘s vital to allocate your resources in both staff time and money in the most effective way. The following steps will help
you define the best reporters at the media outlets in your target regions and get your news to them in the most effective
way.
•Review your Communications Goals Review your communication plan. Getting "in the news" should not be an end
goal. Who are the people you are trying to communicate with? Where do they get their information? Where do the
people who influence your targets get information? Why are you using the media to reach them?
•Review, Review, Review Distributing a message effectively to a target audience is a bit of magic, hard work and luck.
Are you sure you need the media to get your message to your target audience?
•Choose the reporters’ beat code(s) Who are the reporters that might cover your issue? Determine the issue areas
covered by reporters you‘re trying to reach. Examples of beat codes are environment, energy, consumer issue and
business. You may wish to include Assignment or News Editors and Bureau Chiefs if your issue is narrow or if you‘re
sending to very small outlets that likely don‘t have a reporter that covers one beat code in particular.
•Determine geographic scope of outreach. Is your target audience influenced by different types of media. Decide
whether your outreach should go to reporters within a particular city, state, region or a national level.
Source: www.greenmediatoolshed.com

81. •Identify the type of media outlet. Decide what type of media outlets the reporters should come from. Examples are
daily or weekly newspapers, wire services, magazines, radio and television.
•Refine your search by the circulation and frequency of the media outlets. Define the circulation of the outlets
you‘re trying to reach. Should you try to reach publications that are daily, weekly or monthly?
•Narrow your list of contacts. Don‘t be a newsroom pest. Check for duplicate records on your list. Reporters often
hold multiple titles so they may be listed two or even three times. Send just one release or advisory to each contact.
Also check for duplicate fax numbers. Don‘t waste your money by sending multiple releases or advisories to the same
fax number.
•Add personal contacts. You likely have good, personal relationships with reporters who don‘t fit your list criteria. You
may want to add those reporters to your media contact list.
•Determine your delivery method. Decide whether you want to send your news via fax or email or both based on the
method preferred by the reporter.
•Send out your news! Send out the news. Update your website with the news release and accompanying materials.
Follow up to see if you can provide additional details or discuss the story with interested reporters. Track responses
carefully so that you can target more effectively in the future. Update your database with any new information.
Source: www.greenmediatoolshed.com
Building Your Media List

82. Building Relationships with the Media
• Call and introduce yourself
• Engage on social media sites
• Send correspondence without a pitch
• Take them to lunch – but don’t pay!
• Ask their “beat” – it‘ll help you target your pitch and provide
relevant stories
• “Don’t overdo it”
• Build relationships so when you pitch, they‘ll know who you
are and why they should listen
• Be responsive in a timely and polite fashion – HELP THEM!

83. Four questions to ask when selecting a press release distribution vendor:
First and foremost, you should question vendors about their coverage – in terms of both media and online channels - related to
the specific business you‘re promoting. Things to ask potential newswire vendors include:
1.What web sites syndicate your content and will display my news? Pay attention to your industry niche, and ask the vendor to
distinguish between people who receive content via RSS and the web sites that have actually agreed to syndicate (and display)
content from the newswire.
2.How do you measure online distribution, and what type of reporting will I receive? Ask questions about what the numbers
mean. Some numbers, like ―impressions,‖ describe potential audience, not actual views of the press release.
3.Which media do you reach, and how? Drill into how the vendor reaches the media that are of most importance to you. Don‘t
forget niche industry media and bloggers! They are important sources of influence.
4.How do you measure media activity, and what type of reporting will I receive? It‘s always helpful to ask vendors what reporting
they provide. Ideally, the reporting should match or describe the distribution you‘re purchasing.
Source: www.prnewswire.com
Using a Wire Service to Distribute Your
Release

84. Web site traffic: Compare the web site traffic and search engine referrals each vendor‘s web site receives. These numbers will
reveal which newswire have stronger web sites – which delivers more visibility for your message. Don‘t assume the larger, more
well established wires are lacking in online exposure. In most cases, they actually provide more visibility and have stronger web
sites than newer, web-only companies.
Social media: Look at social media presence, and the social shares of press releases generated by the vendor .
Editing & Search Engine Optimization: The degree to which press releases are edited before they are distributed also varies by
provider. Some provide no editing; some just check spelling; others do a full edit, finding and fixing mistakes in press releases,
and may even provide Search Engine Optimization (SEO) tips, too.
Source: www.prnewswire.com
Using a Wire Service to Distribute Your
Release

85. TOP SUSTAINABILITY
PUBLICATIONS
• AOL Energy
• CleanEdge
• CleanTechnica
• Energy Priorities
• EnergyWire
• Environment & Energy
• Environmental Leader
• Green Daily
• Green Technology
• Green Wombat
• GreenBiz
• GreenSet
• Greenspace
• Greentech Media
• GreenWire
• Renewable Energy World
• Sustainable Business
• Sustainable Industries
• Sustainable Life
• TreeHugger
• TriplePundit
• Xconomy

86. Things to Remember
• Who is your audience?
• Target selected media
• Know media deadlines (when to release
information)
• Contact for follow up information & interviews
• Keywords/optimization/hyperlinks

87. Media Advisories
• Announces an event – Media advisories are typically used for
informing the media of opportunities that are NOT for the general
public
• Announce a media exclusive event – a facility tour, press
conference, etc.
• Announce a photo or interview opportunity
• Keep it to the basics: WHO, WHAT, WHEN, WHERE and WHY
• Let the media know what photo or interview opportunities will be
available to them at your event

88. Media Advisory Template…

89. Elevator Pitch
Elevator Pitch Defined
A slang term used to describe a brief speech that outlines an idea for a product, service
or project. The name comes from the notion that the speech should be delivered in the
short time period of an elevator ride, usually 20-60 seconds.
In the financial world, the speech refers to an entrepreneur's attempt to convince a
venture capitalist that a business idea is worth investing in. Venture capitalists use the
quality of the elevator speech as a way to judge whether to continue with an idea. The
elevator pitch is also used by project managers, salespeople and jobseekers as a way to
market themselves or their ideas. An elevator pitch should include why your product, idea
or project is worth investing in by explaining such things as the features, benefits and
cost savings.
Source: www.investopedia.com

90. Media Interviews
• Prioritize your messages and make sure you present the most
relevant or most important information first, then zero in on the
details or finer points.
• For print, make sure your information is quotable. Keep your
talking points short and focused.
• For electronic media (including radio and TV), stick to the 3-5
most important talking points as you‘ll likely only have 2-3
minutes to present your information.
• If possible, try and provide interviewer with relevant talking
points ahead of time, either in the press release or as bullet
points to cover during the interview.

91. Positioning Your Business as an Expert Source
• Soft sell
• Industry recognition
• Business or brand positioning
• Independent confirmation of your expertise
• Applies across all mediums, including print, radio,
television, internet

92. Help A Reporter Out - HARO
www.helpareporterout.net

93. Help A Reporter Out - HARO

94. Help A Reporter Out - HARO

95. Putting Together a Press Kit
• Cover letter
• Company fact sheet
• Company background
• Company executive bios
• Bio headshots or other relevant photography
• Press releases
• Product samples
• Testimonials or other 3rd party endorsements
• FAQs
• Contact information

96. Guest Columns, Op-Eds, Letters to the Editor
• Opportunity to become published expert or source in
your field or business space
• Pick a format that suits you and your business
– A position paper
– A relevant list
• Be timely
• Be relevant
• Encourage a call to action
• Use a “ghost writer”
• It’s an OPINION piece, so HAVE AN OPINION!

97. Special Events
• Press Conferences
– Keep a list of who attends
– Format: Short presentation, group Q&A,
1-on-1 interviews
– Treat entire event as ―On The Record‖
• Exposure events
– Grand openings
– Product launches
– Site tours

98. Special Events – Things to Remember
• PLAN PLAN PLAN!!!
• Stick to a budget
• Find an appropriate venue
• Volunteers
• Pick a date with no conflicts
• Publicize

99. Websites vs Blogs
Website Advantages
• Great for selling products and/or services
• Ability to set up blog within the site under same domain name
• Full control of layout, design and website functionality
• Full control of optimization of website for search engines
• Easy to set up with free site builders like Blinkweb, Yola, Wix and others
Blog Advantages
• Flexibility to easily create content to update the site
• Common blog platforms allow anyone to easily work within the site
• Most blog platforms (like WordPress) have much more functionality
• Google loves blogs!
• Plugins (both free & paid) allow for easy customization or enhancement

100. Websites
―There are plenty of compelling reasons why small businesses today should have a Web presence.
But with the advent of free, easy-to-use services, it's difficult to come up with a reason not to.‖
~Entrepreneur.com
There are numerous reasons why even the smallest of businesses can benefit from a Web presence,
but here are five key considerations:
•Visibility: With more and more consumers logging onto the Web to research products and services, if
they are going to find your business, your business needs to be on the Web.
•Reach: With a Web site, you are no longer limited to a customer base that is in physical proximity to
your shop. Your place of business may be in Boston, but your customers can be in Bangkok.
•Customer service: When customers can log onto your Web site and easily find the information they
want-when they want it-their satisfaction increases.
•Competition: A professional looking Web site can level the playing field for smaller companies trying
to compete against larger enterprises. It's also a way to stay in the game; even if people can't find you
on the Web chances are they can find your competitors.
•Credibility: When you can point customers, partners, even potential employees or investors to a
Web site, it tells them you are a serious business.
Source: www.entrepreneur.com

101. Getting Your Site Up and Running
―There are plenty of compelling reasons why small businesses today should
have a Web presence. But with the advent of free, easy-to-use services, it's
difficult to come up with a reason not to.‖ ~Entrepreneur.com
Start with the basics:
•Name
•Logo
•Location
•Contact information
•Brief description of your product or services
Build your own website:
•Squarespace.com
•GoDaddy.com (Website Tonight)
•Wix.com
•Site2u.com
Don’t have a ―holding page‖ when you can provide content!

102. Don’t Let Your Blog Overwhelm You!
Is posting a blog every day best for my company?
•Do you have time?
•Do you use your blog to improve your writing?
•Do you provide real-time news on a regular basis?
•Do you need to build up content to improve SEO opportunities?
•Do you plan to post short, to-the-point content as opposed to long-form articles?
•Can you plan ahead enough to ―story bank‖ content ideas for ―rainy days?‖
•Can you integrate video posts, or picture posts, into your blog?
Is posting 1-3 times per week or less frequently right for my company?
•Can you write long-form articles or stories on your topic?
•Can you engage with your readers or promote your blog to get additional traffic?
•Does time only allow for less frequent posts?
•Can you create a ―content calendar‖ to schedule topics and posts?
Blogging shouldn’t be a chore: if posting daily isn’t working out for you, it’s
probably not working well for your readers either!

103. Promoting Your Blog
1. Your content should be Fantastic: Yes, I know you are backing your content to the hilt, but is it really any good? You need to
understand that there are plenty of people, some of them authority figures in their niche, who are tackling the same subject as you
are. So, you need to take great pains to ensure that your content is interesting, is a problem solver and is engaging. More
importantly, it must be what your target readers are looking for. By giving them something that they want, you are essentially
taking the first step towards promoting your content.
2. Update your blog regularly: One blog post a month is not really going to cut it with your readers. You need to ensure that you
are going to update your blog regularly through the week. By making regular posts, you are giving your readers something to
come back to. Just imagine a scenario wherein a reader loves what you write, but finds that your posts are few and far between.
This reader will stop coming to your blog, even though he/she has a good opinion about what you write. So, updating your blog is
one of the more subtle ways of promoting it, although quite a number of people will tell you that it isn‘t a part of marketing your
blog at all.
3. Choose a Relevant Theme: Why do people spend a lot of time and effort searching for that perfect theme for their WordPress
blog? It‘s because the choice of the theme will make or mar their efforts. The right theme is the one that is relevant to the purpose
of your blog, looks good and offers users a very nice user experience. This is also something that makes people come back to
your blog, again and again. On the other hand, a theme that is not user friendly and looks very ordinary is a put off. Such blogs
usually don‘t work.
Source: www.famousbloggers.com

104. Promoting Your Blog
4. Identify and Market your USP: Your blog needs to have a unique selling proposition, which is its driving force. This is what
separates the ordinary blog from something that is extraordinary. More often than not, what most bloggers do is that they leverage
their personal credentials to define their USP, for e.g. somebody who is blogging on internet marketing, might have a decade
worth of experience in the same, in this case the experience is the USP. It helps that person create a brand (yes treat your blog
like a brand) that his readers will trust.
5. Give your Blog Character: If you want people to relate to your blog, then you need to personalize it. Think of your blog as an
extension of your own persona and write accordingly. Your blog is about your perceptions, ideas and opinions about a particular
niche or subject. Exude confidence, pride, expertise, and a whole lot of other qualities with your blog. Your blog should come
across as something that means business and believes in its posts, which essentially means that as a blog owner you identify with
whatever is written on it.
6. Fixing Permalinks: If you are serious about blogging and promoting your blog, you need to get some idea about optimizing
your blog and its content. The easiest optimization technique that can be used is by ensuring that the URLs of your blog posts
have contextual keyword/s. For this to happen, you need to create your Permalinks accordingly. Don‘t worry, it‘s a pretty easy
process and you can do it easily on your WordPress blog.
7. Showcase Credibility: This is of paramount importance. One of the better ways of ensuring that your blog exudes credibility is
packing your content with facts and figures. Also make it a point to answer the comments that are posted on the blog. There are
times when readers will have a contrary option to yours and will want to debate the points mentioned on a particular post. Don‘t
back away from replying to their comments. If you trust the veracity of the content posted on your blog, you must be willing to
defend it. Over time, this creates a credible reputation for your blog. Something else you should do and not forget is to provide
your contact details. You must give users an option to get in touch with you. This breeds credibility as well.
Source: www.famousbloggers.com

105. Promoting Your Blog
8. Offer Variety: If you want your content to do all the talking for you, it‘s important to use variety. Purely text oriented content kills
readers interest after a period of time. So, try to mix and match your content by not just offering textual content but also offering
videos, infographics, whitepapers and even PDF presentations on your blog. Variety, they say, is the spice of life, and nowhere is
this truer than in your blog.
9. Facebook Profile: Yes, why not use the ever increasing potential of social media for your promotional efforts. Setup a
Facebook page. Use your personal profile to market your blog. You need to give details about your blog and what it is all about to
prospective readers and this becomes a breeze if you use your personal profile to market your blog. You can share the links to
your blog posts through your Facebook profile.
10. Tweet… Tweet!!: Your blog needs the cute little blue birdie, so create that Twitter handle for your blog, and keep updating
your handle, every time you make a blog post. You can even send out related tweets and interact with the followers of your
blog, one-to-one. What you could do is that you can integrate your Facebook page with the profile you have created for Twitter.
This will take away the need to make separate updates on both the social media platforms. An update done on one will reflect on
the other.
11. On-Blog Twitter and Facebook Engagement: There are plenty of ways you can do this, but one of the better ways is by
adding Facebook ‗Like‘ and ‗Tweet‘ buttons at the end of every page. So, if the visitor likes your post, they can click on the Like
button and the link to your blog post will appear on their Facebook profile page. Not only will this help your blog post go viral, but
search engines do consider the number of ‗likes‘ in their search algorithm to rank your page. The Tweet this button performs along
similar lines, and visitors, who press this button, will send out a Tweet with respect to your blog post. All in all, these are the kind of
social sharing mechanisms that most bloggers are adopting as they are reaping rich dividends of the same.
Source: www.famousbloggers.com

106. Promoting Your Blog
12. Email Marketing: When it comes to online promotion, sometimes, it‘s the tried and tested marketing methods that also need to
be made a part of the marketing mix. Take for example the case of email marketing. With the advent of more innovative tools and
techniques, not many give it the importance it earlier merited. But, if you want more and more users to adopt your blog, you need
to distribute your content to prospective readers. This is where email marketing comes in handy. So, use it.
13. You won’t escape Keyword Research: Whatever, your online marketing techniques are, if there is one thing that you can‘t
escape is keyword research. You need to identify those keywords for which you want your blog to be ranked. You need to target
only those keywords that are going to be used by your target readers to search for your blog. One of the best strategies in this
regard is to target a mix of low volume and high volume keywords. There is very little chance of going wrong in this case, as you
will be covering all your bases.
14. Blog Optimization: The great thing about the WordPress platform is that it offers you an SEO pack plugin that is easy to
install and helps you optimize your blog, by optimizing your titles and description. So, use that to get started on your Homepage
first, and try and optimize every important aspect on it, including the text, Title, Meta description etc., for your target keywords.
Once that is done, you will also need to optimize your category pages in the same manner. Remember it is a unified SEO
approach that will work for you, and not a piecemeal approach.
15. How about a Facebook Fan Page?: Yes, one of the better ways of using social media to promote your blog is to create a
Facebook Fan page. What this means is that you need to create a landing page on Facebook that offers information about your
blog, and what it is all about. By using this page, you can even post your blog articles, pictures and any other information related to
your blog. It‘s important not to confuse your fan page with your personal profile. They are two very different things. The latter helps
you spread awareness about your blog, using your personal network, while the former helps you collect ‗fans‘ who have
subscribed to your Fan page; these fans actually want to know about any new updates and happenings on your blog.
Source: www.famousbloggers.com

107. Promoting Your Blog
16. Using YouTube Videos: This is something that requires a bit of creative effort from your side, but if you get it right, and are
able to link YouTube videos to your WordPress blog site, there is no better way to promote your blog. Start off with a video that is
really simple and which helps you get the hang of creating videos for your blog. As you go along, you can get a little more creative
and do something that is really innovative.
17. Use Voting Sites: Another great promotional strategy is to use social news sites and discovery engines like Reddit,
StumbleUpon, and BlogEngage, which accept posts and allow readers to vote for the content. This helps you generate a pretty
good amount of backlinks to your blog and what‘s more regular submission of your posts to these sites, does help improve blog
traffic, as well.
18. Network within the Blogging Community: As a blogger, you are a part of the larger blogging community that interacts with
each other on various discussion forums and other sites. What you need to do is become an active member of this community and
make constructive contributions in terms of your opinions, ideas, suggestions and anything and everything related to your niche
and blogging in general. This will not only help you improve your reputation and the credibility of your blog, but it will also help you
place a finger on the pulse of the latest trends, and use them in your blog.
Source: www.famousbloggers.com

108. Promoting Your Blog
19. Effective Communication: You might be wondering, why this is not right at the top of the ‗ways‘ given for promoting your
blog…. There are two reasons… first, these tips have not been given in their order of importance and second, communication is
something that stays relevant through your blogging activity. The reason why I have mentioned this pointer at this junction is to
drive home the point that at every stage of the blogging process, you need to communicate effectively. You need to make them
feel that your blog is something that they cannot do without; and for this to happen effective communication is a must.
•Here are just some of the elements of an effectively communicated message (blog content):
•Proper preparation of the message
•It must have clear purpose
•Keeping the User engaged at every step of the message
•You pour your heart into the message
•You must be passionate about your message
•It must be complete and correct
•It must help people make a decision (call to action centric)
•Most importantly, it must be considerate of the target readers‘ views
•Communicating effectively with your readers is the essence of a successful blog. You can promote it across every known
channel, but if it doesn‘t come across as honest, you won‘t be able to market your blog successfully.
20. Patience is the key: I want to conclude the pointers by mentioning one important attribute that all bloggers must possess
while promoting their blog and that is patience. You will do well to remember that your blog cannot go from zero to being a hero in
double quick time. So, by being patient, you are giving yourself time to experience the fruits of your professional labor.
I am sure these 20 ways of blog promotion will prove to be immensely useful to you and will help your blog become popular in its
niche. But, a word of caution – Promotion is all about learning and implementing new strategies and also reworking existing
strategies to suit the need of the hour. So, keep monitoring your results with respect to each and every promotional strategy that
you adopt, and keep making changes whenever your think they are needed.
Source: www.famousbloggers.com

109. Social Media

110. Setting up a new business on social networks takes much more than filling in a form. Lots of the most important aspects are easily
overlooked when creating a new business profile or page. Maintaining consistency across the web with your brand‘s voice and
visual elements is critical for brand recognition. You‘ll also need to pay attention to who will run your accounts, and how they‘ll do
so.
Even if you‘ve already got your company‘s social media accounts set up, check these seven important points in case you‘ve
overlooked any.
1. Consistency
When your business is being represented on networks like Facebook and Twitter as well as your own website, you need to ensure
it‘s recognizable everywhere. Too much variety in the look and feel of your profile or the voice behind your account can cause
confusion to your audience.
By using a strong visual style on both its Facebook Page and official website, the brand becomes immediately recognizable.
Though each social network demands a slightly different approach to get the best results, if the core themes and style of each
account is recognizable, your customers will more easily find and connect with you.
Source: www.teamtreehouse.com
7 Things Every Entrepreneur Should
Consider When Setting Up Social Media
Accounts

111. 2. Visual branding
As the most obviously recognizable element for your audience, start by keeping your visual elements as consistent as
possible. Use the same color scheme on each profile and a matching avatar or profile picture. On the networks that
allow a header image, keep this in-line with your visual branding choices as well.
An easy way to start this process is to work from your company website. Use the colors and logos you‘ve chosen to
create appropriate visual elements for social networks that either match or show a similar style to your site.
3. Voice
When you decide what kind of story or themes you want to portray as a company, keep this consistent. Matching the
voice and general themes of your updates will help your audience identify your brand more easily in different places
around the web.
Your customers should be able to get a feel for your company culture and what you stand for by looking at your social
media posts. Starting with a core message or theme is a good way to keep a common thread running throughout your
updates.
7 Things Every Entrepreneur Should
Consider When Setting Up Social Media
Accounts
Source: www.teamtreehouse.com

112. 4. Multiple users
If you‘re planning on having multiple users posting updates and responding to customers, it‘s important to have a plan
in place to ensure this works smoothly. Particularly when responding to customer requests or questions. You want to
ensure customers receive a timely response from your team, but you don‘t want to flood them with multiple answers at
once, either.
A tool like Hootsuite, Sprout Social or Buffer can be really useful in managing multiple users for your company‘s
accounts.
Some team-based social management tools even offer the opportunity to approve every update before it‘s sent, which
can help maintain consistency. This may be a good idea when you first get started or if you bring a new employee on
board.
7 Things Every Entrepreneur Should
Consider When Setting Up Social Media
Accounts
Source: www.teamtreehouse.com

113. 5. Guidelines
Another good way to ensure your team is all on the same page is to set clear guidelines for social media use. Outline
what you‘re trying to achieve with your social media accounts and what message is important for your business to get
across. Don‘t forget to mention what‘s not appropriate ahead of time to save yourself headaches down the track.
When your team members know what the aim of your company‘s social media accounts is and what‘s expected of
them, they‘ll be better equipped to make decisions. This will help with maintaining consistency and high quality updates
as well.
If you plan on having final approval of everything that gets sent out, or putting someone else in charge of approval, it‘s
important that your team understand this. Even if you‘re going it alone to begin with, guidelines can be really useful
when you get off track or are unsure how to approach a particular situation.
7 Things Every Entrepreneur Should
Consider When Setting Up Social Media
Accounts
Source: www.teamtreehouse.com

114. 6. Scheduling
If you‘re using a social dashboard like Hootsuite or Sprout Social mentioned above, you‘ll have scheduling features built-in. If not,
you can sign up for Buffer (www.bufferapp.com) which sends scheduled posts at pre-set times.
Inside Buffer, you can choose a list of times that you‘d like to post updates each day. You can then fill up your account with
updates that are ready to go, and the app will push them out for you when each set time rolls around.
With something like Hootsuite you have more control in the moment, because you can set a specific posting time when you write
the update. You may even like to try both options, as Hootsuite and Buffer both offer free accounts.
Scheduling can be really useful if you have customers spread across different time zones or if you tend to set aside particular
times during the day to post updates and share content. The Buffer method allows you to easily add several updates at once, but
have them posted at spaced intervals so as not to overwhelm your followers all at once.
7 Things Every Entrepreneur Should
Consider When Setting Up Social Media
Accounts
Source: www.teamtreehouse.com

115. 7. Understand the ‘why’
When you are putting time and money into your company‘s social media presence, you‘ll want to see a return.
A measurable return, at that. Unfortunately, you can‘t use any measurements unless you know what you‘re looking for.
The reasons why you‘re using social media and what you hope to get out of it are critical points to explore. Whether all the work is
being done by you, or you‘ve got a double-figure team looking after your accounts, there has to be a clear purpose behind your
efforts. Are you trying to find more customers, more sales leads? Are you providing more opportunities for customers to contact
you? Are you simply improving your brand‘s recognition?
The reason behind your social media plan will not only inform your actions, but how you measure your results as well. If you‘re in it
for sales leads, more followers won‘t matter so much as someone who is aiming for wider brand recognition. Explore these
questions and use them to write your guidelines.
7 Things Every Entrepreneur Should
Consider When Setting Up Social Media
Accounts
Source: www.teamtreehouse.com

116. Crisis Communications
• One thing to remember that is crucial in a
crisis is tell it all, tell it fast and tell the
truth. If you do this you have done all you
can to minimize the situation.
Source: Crisis Communications Plan – A PR Blueprint
http://www3.niu.edu/newsplace/crisis.html#2

117. Crisis Communications

118. Thank You…
Jeff Hecht
Apollo Group/University of Phoenix
Jeff.Hecht@Apollo.edu

119. Reminders

120. 120 Cleantech Open Confidential Information – All Rights Reserved
Reminders
• Work on your worksheets – keep up each week, it will make it
easier
• Complete webinar survey you will automatically receive from
Webex – we want your feedback
• Next webinar is Tuesday, July 23rd
– Check your Accelerator wiki http://wiki.cleantechopen.com/accelerator-
wiki/2013-webinars/ for updates on webinars
– Session 1: Markets and Getting to Them - 1:30pm to 2:30pm, PDT
• Speaker: Niraj Kohli, President, CSC
• Be sure to send in your top 3 expectations you have for the next
worksheet webinar. Link is in the July 23rd Session 1 webinar
– Session 2: Term Sheets - 2:45pm-4:00pm, PDT
• Speakers: Julio Vega & William Perkins, Partners, Bingham Partners