A brief overview of Club Talk services for customers who are thinking of using us for Lines, Calls, Broadband or Fully Managed Telephone Systems and Services.

1. The Telecom Service Company

2. Introduction Club Talk Products Services Sales Process

3. From then to now ..... Our Service Partners have been supplying and installing Telecommunications to UK Businesses since 1890 They are the UK’s Longest Established Independent Supplier and maintainer of Business Telephone Systems Today they are completely focused on delivering Sales, Service and Maintenance to Club Talk existing Customers and New Business All Engineering Staff follow the appropriate Vendor Accreditation program All Engineering staff are Employees of our service partners Company They currently have a Nationwide Customer Base of around 1300 Happy Customers to look after!

4. Some Of Those Customers ?

5. Our Solutions - New Telephone Systems: Traditional and IP Based Voice Recording hardware- ISDN, IP and Network Based Call/Contact Centre Technology: ACD, CTI, Dialler, WFM etc GSM Gateway/Router Technology Video/Voice Conferencing Structured Cabling: Cat5/6, Switches, Fibre, Racking etc Call Logging/Call Management Managed Serviced Networks for Voice & Data Service Supply for Telephone systems , 24/7 Service Centre Adds, moves and Changes Service

6. Products 1/2 Mitel No 1 in the UK SME market Unified Communications Call Centre Software Software solution based Avaya No 2 in the UK SME market Unified Communications Call Centre Software

7. Products 2/2 Panasonic No 3 in UK SME Market Consumer brand Simplified Feature set Aspect Unified Software Enterprise focused Call Centre and database Global Delivery services

8. Service Service quotes 48Hr SLA Installations – Out of area or otherwise 72hr SLA Dedicated response team , email and 0800 number

9. Benefit to your Company … A company you can Trust One Stop for all of your Telecoms Requirements No need for you to employ in house telecoms people Access to Premium Products Support and Training Customer References Improve Productivity Reduce Costs 24/7 Service delivery

10. Products available to you ... You can access Lines Calls Broadband Data services Mobile In and Outbound Network services PBX or IP Fully Managed Telephone Systems Service and Support In House Training Cabling Project P2 Management

11. Next Step ... You need to arrange for one of our team to come and meet with you. We can get to know a little more about your company, see what you do and find out what your plans and requirements for the future. This will allow us to give you best advice and do as little or as much as you want us to do to support you through implementation of Club Talk services and products. Email: theteam@clubtalk.co.uk Call: 08448 80 60 90