New decade new thinking

Minnesota ASP
March 23, 2010
Dr. Carol Pletcher, Ph.D.
PLETCHER, INC
carol.pletcher@comcast.net

Nancy Dunnigan, JD
Cognis Consulting, inc
nancy@cognisinc.com

Welcome

What is the job
you hired this
meeting to do?

Dr. Carol Pletcher, Ph.D. Nancy Dunnigan, JD
PLETCHER, INC Cognis Consulting, inc
carol.pletcher@comcast.net nancy@cognisinc.com

Instructions
1. Get out a business
card.
2. Find someone you
don’t know.
3. Introduce yourself.
4. Discuss your answer
to the question.
5. Write your answer
on the card.

“What job did you hire this meeting to do?”


Agenda
 Welcome & Engage
 Objective
 Strategy Execution Issues
 Appreciative Inquiry
 Case Study
 Why This Works
Q&A


Objective
The past can
support
strategy
execution.


Tryvertising

Try before
you buy


Strategy
Execution
Issues
Which way do we
go?


Know
Your
Culture
Push with your
culture, not
against it.


Know Your Culture

Nine Keys of the Cultural Core

• Ethics
• Safety
• Face Time/Hard Work
• Sink or Swim
• Traditional
• Inward Looking
• Bright and Action-Oriented
• Secretive
• Family


What do we need to keep?
What do we need to shed?
What do we need to add?

4/26/2010
carol.pletcher@comcast.net 10
nancy@cognisinc.com

Keepers
Safety: The standard is zero Ethics: Our word is our bond


Appreciative
Inquiry

Organizations
operating at their
best


Appreciative
Inquiry
 Focus

 Change

 Describe

 Energize


The Appreciative Inquiry 4 D Cycle
Discovery
What gives life?
(The best of what is.)
Discovery Appreciating

Destiny
How to empower,
learn, adjust,
improvise. Destiny Dream
Sustain.
Dream
What might be.
(What the world is calling for.)
Envisioning.
Design Design
What should be -
the ideal.
Co-constructing


Proud Past:
The Situation
Today
25 Years of
uninterrupted financial
growth

Succession planning

New competition

Proud Past:
The Findings
•I figured it out
•I convinced Paul
•Paul saved me
•I have always
worked for Paul
•Paul allowed a lot
of freedom
•I am very good
with numbers

Proud Past:
Defining the
Positive Core

Strong champions
had indeed forged
the phenomenal
growth—The
company followed
to success


Practicing
the Concept
“Think of a time
when you were most
excited and most
engaged in your
work. What was
going on? Why was
it a good
experience?”


Instructions

1. Find a partner.
2. Share your
answer.
3. Report back.


Community
at the Core
Not-for profit
Challenging
economic times
New leadership
team
New strategy
Low motivation


Community
at the Core
The Findings:
•Bringing people &
organizations
together
•Working
especially hard
•Learning and
applying
•Right people,
right time


Community
at the Core
Creating
Community

Shared Strong Work
Identity Ethic
Positive
Core

Constant Drive to
Competence Learn


The Proud Past and The Bright Future


A vignette

Once upon a time a
small company
encountered dangerous
times…


The leaders said, “We need
financial discipline so we can
survive. We will never be poor
again!


“Our competitive spirit will
make us the „little company that
could!‟


There were strong
champions. People figured
things out and worked
persistently to get their ideas
adopted.


The people said, “Come and
join us, you will love it!”

Inclusive and fraternal.


The company experienced
phenomenal growth. People
thrived and contributed
because of the relationship-
based culture.


Why
This
Works

Give people a
compass for the
journey


Positive Core linked to Strategy
Positive
Core Customer Driven Results Matter Teams Win

1. Strong The future requires the strength of
Champion the team plus the champion
2.Financial Financial Discipline is the
Discipline foundation for the next
level of results
3.Competitive We have faced stiff
Spirit competition before; we
have the will to compete.
4.Inclusive Customers need new
offerings which
require new expertise
5.Relationship Relationships define
Based us; a new level of
relationship with our
customers will define
our future

New Decade,
New Thinking


New decade new thinking

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