Slides from the November CloudCamp Chicago. This time, we fought off Cloud FUD "Fear, uncertainty, and doubt" Lightning talks included in these slides: Tech in Illinois - Fred Hoch, Chairman, Illinois Technology Association @fredhoch - "A retrospective of the Cloud, then and now" - Michael Segel, Segel & Associates; Founder of CHUG @chihadoopusers - "Scientific Clouds: Hard Numbers vs. FUD" - Steve Timm, Lead FermiCloud Project, FermiLabs @StevenCTimm - "Enterprise Adoption - The Chasm is Crossed" - Sashi Desikan, Global Executive, Pega Cloud at PegaSystems @PegaSashi - "hybrid cloud governance" - Mike Bresett, Account CTO, Unisys @bresett - "How we fought and are fighting Cloud FUD" - Paul Inboriboon, Director of Tech Infrastructure,Alzheimer's Association @inboriboon - "Can you make your cloud rain at the press of a button?" Robert Clarke, Account Executive, Crissie Insurance Group @RobertKClarke

1. Sponsored by
CloudCamp Chicago
“Fight the cloud FUD”
Hosted by
#cloudcamp
@CloudCamp_CHI
Thursday, November 21, 13

2. Sponsored by
Emcee
Ryan Koop, CohesiveFT
Tweet: @RyanKoop
#cloudcamp
Hosted by
#cloudcamp
@CloudCamp_CHI
Thursday, November 21, 13

3. Agenda
Sponsored by
5:30 pm Introductions
5:45 pm: Lightning Talks
Tech in Illinois - Fred Hoch, ITA @fredhoch
Chicago Cloud Security Alliance - Breandan Hart
"A retrospective of the Cloud, then and now" - Michael Segel, CHUG
@chihadoopusers
"Scientific Clouds: Hard Numbers vs. FUD" - Steve Timm,
FermiLabs @StevenCTimm
"Enterprise Adoption - The Chasm is Crossed" - Sashi Desikan,
PegaSystems @PegaSashi
"hybrid cloud governance" - Mike Bresett, Unisys @bresett
"How we fought and are fighting Cloud FUD" - Paul Inboriboon,
Alzheimer's Association @inboriboon
"Can you make your cloud rain at the press of a button?" - Robert
Clarke, Crissie Insurance Group @RobertKClarke
6:15 pm: Unpanel
7:00 pm: Unconference
7:45 pm: Networking, drinks and pizza
Thursday, November 21, 13
Hosted by
#cloudcamp
@CloudCamp_CHI

4. Thank you to everyone who pitched in
for beers:
Daniel Daza
Brendan Hart - Cloud Security Alliance
Tony Paolella - StrongerCloud
Jeff Stricker - EarthLink Business
Deenadayalan Narayanaswamy - FICO
Bryan Rogers - Armanino
Gregg Cooke - Technomath
Doug Kaczor
Thursday, November 21, 13

5. Mark your calendars Next Cloud Camp Chicago on Jan 23
Thursday, November 21, 13

6. Sponsored by
Technology in Illinois
Fred Hoch, CEO of TechNexus
Tweet: @fredhoch @technexus
#cloudcamp
Hosted by
#cloudcamp
@CloudCamp_CHI
Thursday, November 21, 13

7. Sponsored by
Cloud Security Alliance, Chicago
Chapter
Brendan Hart, IT Vendor Management
Tweet: @CloudSAChicago
#cloudcamp
Hosted by
#cloudcamp
@CloudCamp_CHI
Thursday, November 21, 13

8. Sponsored by
"A retrospective of the
Cloud, then and now"
Presented by:
Mike Segel, Segel & Associates
Tweet: @chihadoopusers
#cloudcamp
Hosted by
#cloudcamp
@CloudCamp_CHI
Thursday, November 21, 13

9. Sponsored by
"Scientific Clouds: Hard
Numbers vs. FUD"
Presented by:
Steve Timm, Lead of FermiCloud Project,
FermiLabs
Hosted by
Tweet: @StevenCTimm
#cloudcamp
#cloudcamp
@CloudCamp_CHI
Wednesday, November 20, 13

10. Scientific Clouds: Hard Numbers vs. FUD
Fermi National Accelerator
Laboratory:
• Lead United States
particle physics
laboratory, Batavia IL
• ~60 PB of data on tape
• Early adopter of opensource Linux technology
• FermiCloud is our
private IaaS cloud for
science stakeholders
• Many cloud hosted IT
functions too:
http://lnkd.in/bPK5r2W
0
S. Timm Cloudcamp http://fclweb.fnal.gov
21-Nov-2013

11. The FUD
Performance Penalty
for Virtualization
Fight with hard
numbers—(next slide)
Too-high cost in time
and money
Open-source solution
1.5 FTE build/maintain
Security issues
Overhead for users and
admins
Allows for snapshots
Yes, but also gives
faster deployment time.
1
S. Timm Cloudcamp http://fclweb.fnal.gov
21-Nov-2013

12. Hard virtualization numbers
Network: 10GBit ethernet at wire speed
Infiniband: Virtualized High Performance Computing,
96% of performance of bare metal using 2 fewer cores
Disk: Multi-terabyte relational databases at bare-metal
level performance
CPU: Some benchmarks actually better in virtualization
Launch time: a few seconds
Reboot time: seconds instead of minutes
Procurement cycle: Seconds instead of months
There are no virtualized performance hits:
Just badly-written apps or misconfigured OS.
2
S. Timm Cloudcamp http://fclweb.fnal.gov
21-Nov-2013

13. USER
GWMS
FACTORY
FRONTEND
CLOUD
BURSTING
VIA GWMS
Paper
accepted
P. Mhashilkar
et al, Cloud
Bursting with
GlideinWMS
Notre
Dame
OpenStack
3
GCLOUD
Amazon
EC2
CRADA FRA 2013-0001/ KISTI C13013
FermiCloud
30-Oct-2013

14. Future Focus:
On-demand Services
Commercial Cloud Challenges:
Data movement costs to and from cloud
Cost model—determine optimum time to burst
to commercial cloud and then direct workflows
there dynamically
Accessing auxiliary services—implications of
being outside your data facility
Increasing scale to 1000’s of simultaneous
virtual machines.
On-demand batch submission and data
movement services to support all of the above and
more.
4
S. Timm Cloudcamp http://fclweb.fnal.gov
21-Nov-2013

15. Sponsored by
"Enterprise Adoption - The
Chasm is Crossed"
Presented by:
Sashi Desikan, Global Executive, Pega Cloud at
PegaSystems
Hosted by
Tweet:@PegaSashi
#cloudcamp
#cloudcamp
@CloudCamp_CHI
Wednesday, November 20, 13

16. ENTERPRISE
ADOPTION THE CHASM IS CROSSED!
Sashi Desikan – Director, Business Development,
Pegasystems Inc.

17. WE HAVE
ALL READ
GEOFFREY
MOORE’S
BOOK!

18. AND HAVE
SEEN THE
ADOPTION
IN
POCKETS

19. HOW DO WE TRANSLATE
THAT TO LARGE SCALE
ENTERPRISE ADOPTION?
SECURITY
INTEGRATION
SERVICE LEVELS

20. TOP 3 QUALITIES/ABILITIES OF THE
VENDOR THAT CUSTOMERS VALUE
MOST (OUT OF A TOTAL POSSIBLE SCORE OF 85)
Criteria Ranking
45
40
35
30
25
20
15
10
5
0
41
32
14
Understanding
Customer's specific
needs
Excellent POC
Ranking is a score weighted by respondent ranking: 1st = 5 points, 2nd =
4 points, 3rd = 3 points, 4th = 2 points, 5th = 1 point
Knowledge of the
customer's industry

21. WHY ARE WE
THE
EXPERTS?
Pega Cloud BPM PaaS
 Over 50 BPM PaaS Customers
 $24 MM in revenues for 2013
 Serving the Fortune 500 / Global
1000 enterprises
 Customers spread across NA, EU &
APAC
 Customers scale from up to 10 to
40K+ for end users

22. Sponsored by
"How we fought and are
fighting Cloud FUD"
Presented by:
Paul Inboriboon, Director of Tech
Infrastructure, Alzheimer's Association
Hosted by
Tweet:@inboriboon
#cloudcamp
#cloudcamp
@CloudCamp_CHI
Wednesday, November 20, 13

23. How we fought
and are fighting
Cloud FUD
Paul Inboriboon
paul@inboriboon.com

24. Cloud Fear, Uncertainty, and Doubt
I heard the cloud is…
1. Not very secure
2. Not reliable. It goes down a lot.
3. Not very available b/c it relies on an
Internet connection
4. Has a steep learning curve

25. Fighting the FUD
Stop Cloud FUD as you
would any FUD.

26. Fighting the FUD:
Stick to the facts and personalize it.
1. Provide recent statistics / trends.
2. Focus on the positives and acknowledge the
changes.
3. Share stories & use cases.

27. Fighting the FUD:
Open communication and often
1. You can’t over communicate.
2. FUD festers when users are left in the dark.
3. Offer two-way communication.

28. Fighting the FUD:
Training & education opportunities
1. Provide training before AND after moving to
the cloud.
2. Send out tips regularly.
3. Survey and train appropriately.

29. Questions?
Paul Inboriboon
paul@inboriboon.com

30. Sponsored by
"hybrid cloud governance"
Presented by:
Mike Bresett, Account CTO, Unisys
Tweet: @bresett
#cloudcamp
Hosted by
#cloudcamp
@CloudCamp_CHI
Wednesday, November 20, 13

31. ITSMaaS Overview

32. Uniquely Unisys
Effective
business
results
Expertise
tools
tools
Unisys
SaaS
Solutions
Deployment
tools
tools
© 2013 Unisys Corporation. All rights reserved.
2

33. Unisys ITSM in the Cloud
Incident
Best Service Request
Management
Management
Practices
Change &
Problem
Management Release
Management
Core Modules
Knowledge
Management
Asset
Management
CMDB
/ CMS
Service
Catalog
Service
Level
Management
Add-on Modules
Dashboards
& Analytics
Service Cost
Management
Discovery &
Dependency
Mobility
© 2013 Unisys Corporation. All rights reserved.
3

34. Unisys VantagePoint℠
Integrated Service View to the Business
Custom Dashboard and Analytics – We build It As We Implement
Service Portal
•
•
•
•
•
Alerts and Notifications
Service Desk Chat Support
Ticket Entry and Status
End User Service Catalog
Self Help Knowledge
End User
Service Catalog
•
•
•
•
•
•
•
•
ESM Metrics
Resource Metrics
Work Queues
Analytics
Trending
Service Catalog
Cloud Provisioning
Operational Knowledge
Manager
Dashboard
•
•
•
•
Enterprise Health
Key Perf. Indicators
Enterprise Analytics
Unisys "Sales" Catalog
Executive
© 2013 Unisys Corporation. All rights reserved.
4

35. Critical Event Monitoring
(Map Overlays)
5
© 2013 Unisys Corporation. All rights reserved.
5

36. Unisys VantagePoint Mobile
© 2013 Unisys Corporation. All rights reserved.
6

37. Our Partnership..
• This is all about increasing our
mutual success
• Our teams were instrumental in
getting NEC 7-Eleven adoption
• We have much to do to ‘bullet
proof’ the deployments and we
are in process of doing that
• We have a great opportunity to
grow our business through ITSM
and we continue to leverage it as
an effective ‘foot in the door’
© 2013 Unisys Corporation. All rights reserved.
7

38. Thank You
© 2013 Unisys Corporation. All rights reserved.
8

39. Sponsored by
Un-panel Discussion: FUD and
how to overcome it
volunteer to join the panel & ask
questions from the floor!
Hosted by
#cloudcamp
@CloudCamp_CHI
Wednesday, November 20, 13

40. Sponsored by
Unconference Sessions
Small groups discuss topics from
the unpanel or talks
Hosted by
#cloudcamp
@CloudCamp_CHI
Wednesday, November 20, 13

41. Sponsored by
Hosted by
#cloudcamp
@CloudCamp_CHI
Wednesday, November 20, 13