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1. How to Get Rid of
LMS Administration
Headaches

2. Why is LMS administration
such a headache?

3. Typical issues with LMS support
• Lack of prompt service.
• Inability to understand user issue.
• Focus on LMS features instead of applicability.
• Ignorance about training needs.
• Technical responses.

4. Typical issues with LMS support
• Lack of prompt service

5. Typical issues with LMS support
• Inability to understand user issue

6. Typical issues with LMS support
• Focus on LMS features instead of applicability

7. Typical issues with LMS support
• Ignorance about training needs

8. Typical issues with LMS support
• Technical responses

9. Solution?
• How do organizations respond to these
situations?

10. Internal Administrator
Organizations train and assign an internal resource
to provide LMS support.
Typically, this is in addition to the person’s primary
job responsibility.

11. Internal Administrator
• What happens when the number of users
increase and more courses are uploaded on to
the LMS

12. Increase in number of users
WORK

13. Delegating training administration to
Sub-Administrators

14. But…
• Would they comply with standards during data
inputs?
• Do they have time for a secondary job?

15. Possible consequences
• Delayed response to users
• Reduced interest in users due to frustration
• Poor response to training modules on LMS
• Divided focus by sub-administrators
• Loss of man-hours for core business goals

16. • Poor LMS Administration
• affects
• Training ROI

18. Effective LMS Administration
• Increase the level of support from the existing
LMS vendors.
• Outsource it to a trusted third-party vendor.

19. Effective LMS Administration
Increase the level of support from the existing LMS
vendor
• Technical responses limited to LMS functionality
• Lack of understanding of training functions
• Costly option

20. Effective LMS Administration
Outsource it to a trusted third-party vendor
• Ability to choose a trusted provider
• Opting a vendor with knowledge of training function
• Negotiating as per organizational requirements

21. Conclusion
• Outsource LMS administration to free up
internal resources.
• Use an internal team to focus on your core
business.

22. Thank you
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