Ever wonder what happens when a subject disputes the information in their background investigation report? This month I, CI's Client Service Specialist, Courtney Caola, interviews our President, Michelle Pyan, about the dispute process. Please join us for this webinar where Michelle will breakdown the dispute process and share some tidbits you may not know about the behind the scenes process at Commercial Investigations. Michelle’s passion, in conjunction with her 25 years of knowledge, has made her a leader in the industry. She wants to help you understand what happens when a subject disputes their report with Commercial Investigations, Your Proactive Truth Partner™!

1. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
CI’s Coffee Chat
With your host: Courtney Caola
02/26/2015

2. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com

3. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
Define:
FCRA
Procedure in
Case of
Disputed
Accuracy

4. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
Process:
Commercial
Investigations

5. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
Examples:
Commercial
Investigations

6. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
Process:
Commercial
Investigations

7. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
Disputes:
Frivolous or
Irrelevant

8. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
Disputes:
Inaccurate or
Unverifiable

9. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
Clients:
Commercial
Investigations

10. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
Credit
Report:
Why Different

11. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
Victim:
Identity Theft

12. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
Q & A:
Disputes:
Behind the
Scenes

13. Commercial Investigations LLC
www.commercialinvestigationsllc.com
CI Coffee Chat: Expedite Background Investigations
TBD
CI’s Coffee Chat
With your host: Courtney Caola

14. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
About:
Courtney
Caola
Courtney Caola - Client Services Specialist
 Joined Commercial Investigations LLC in
December of 2013
 Masters Degree from John Jay
 Six years working as an Investigator with the
Federal Government conducting background
investigations
 Total of 12 years working with government
agencies in various roles
 Contact:
800-284-0906 Ext. 214
courtneycaola@commercialinvestigationsllc.com

15. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
About:
Michelle
Pyan
Michelle Pyan – President and Owner
 Started Commercial Investigations LLC in
March 2004
 Licensed Private Investigator
 Ran her first background investigation in
1991
 Received her Fair Credit Reporting Act
Advanced Certification in October of 2014.
 Contact:
800-284-0906 Ext. 202
michellepyan@commercialinvestigationsllc.com

16. CI’s Coffee Chat - Disputes: Behind the Scenes
Commercial Investigations LLC
www.commercialinvestigationsllc.com
About Us:
Commercial
Investigations
LLC
 Commercial Investigations LLC (CI) is a
certified woman owned enterprise and
licensed private investigative agency.
 Our vision is to be the most innovative and
educational background investigations
partner.

17. Hosted by:
Courtney Caola and Michelle Pyan
(800) 284-0906
www.commercialinvestigationsllc.com
facebook.com/commercialinvestigationsllc
twitter.com/CI_LLC
linkedin.com/company/commercial-investigations-llc
info@commercialinvestigationsllc.com
http://pinterest.com/proactivetruth/

18. The information provided in this presentation does
not constitute legal or accounting advice. It is for
information and discussion purposes only.
This presentation may not be reproduced without
the written consent of the author.
CI’s Coffee Chat: Expedite Background Investigations
Commercial Investigations LLC
www.commercialinvestigationsllc.com