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© echo
© echo
Echo Research UK 2010 General Election Ben Lloyd © echo
Echo’s research aims to link ,[object Object],[object Object],[object Object],[object Object],[object Object],© echo
1 About Echo Research © echo
About Echo Research Echo has supported 500 world-class clients: Winner of 70 Industry Awards, including Platinums & Golds for Integrated Research  All Echo research complies with the MRS Code of Conduct, ESOMAR, CASRO & ISO 9001:2008 20-year track record in communication and reputation research  globally - media content analysis, stakeholder evaluation and reputation measurement  Offices in London, Paris,  New York, Singapore Members of UN Global Compact 50 staff + 150 analysts
From Output to Outcome © echo THE ORGANISATION values, objectives, strategies ACTIVITIES messages sent by the organisation OUTPUT messages received by audience media analysis market research OUTCOME Audience choices / behaviors Advocacy / 3rd party endorsement Recruitment / retention  Brand Equity/Brand Share Regulation Valuation THE AUDIENCE Values & expectations Driver Analysis OUTTAKE / IMPACT audience perceptions Market research
Publicity-based Research © echo © echo Echo shows IT plays major role in  corporate ‘green’ initiatives
Thought Leadership ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© echo
Echo :  17 years of tracking Elections ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© echo
2 2010 UK General Election © echo
2010 UK General Election ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© echo
© echo 184,396  Tweets 9.4 million 4.1 million 29 per second 142,795  Tweets 27 per second
© echo
...what happened next ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© echo
3 The Research © echo
METHODOLOGY ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© echo
4 Top Level Results © echo
© echo Source: Echo Sonar News and Social Media  Coverage 6 th  -  26 th   April 2010 ___   ___   ___ Conservatives dominate news and social media ----- Social Media Online News ITV  Debate SKY Debate Manifesto  launches
Conservatives lead in setting agenda © echo Source: Echo Sonar News and Social Media  Coverage 6 th  -  26 th   April 2010
BUT Conservatives attract most polarised coverage ,[object Object],Source: Echo Sonar News and Social Media 6 th  -  26 th   April 2010
TV leads all sources of influence Q:  Which of the following sources of information do you refer to on the General Election, the candidates and issues?  Echo Research Poll, Base 1024 adults nationwide 18 April 2010 Respondents
TV also tops list of most trusted sources Q:  Which of these sources do you trust the most for providing reliable information?  Echo Research Poll, Base 1024 adults nationwide 18 April 2010
BUT Labour Leader least favoured on TV Source: Echo Sonar News and Social Media 6 th  -  26 th   April 2010
5 The Case for Social Media © echo
Online shows greatest increase as source for Election information ,[object Object],© echo Voters Reporting Increase in Usage % Respondents Answering
It’s The Economy, Stupid – Social Media best reflection of voter concerns  © echo Source: Echo Sonar News and Social Media 6 th  -  26 th   April 2010 % SOV
Conservatives have Edge in Shaping Social Media Agenda ,[object Object],[object Object],© echo Share of Voice in Social Media Share of Voice in National Media Source: Echo Sonar News and Social Media 6 th  -  26 th   April 2010
© echo Facebook support for LibDems outstrips others With so many young and undecided voters, will this be the UK’s Facebook election?
Facebook friends ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© echo
6 So where does this leave us? © echo
Is TV losing elections for Labour? ,[object Object],[object Object],[object Object],[object Object],[object Object],© echo
Two-Horse Race Becomes Three  Q:  If the General Election were tomorrow, which party would you vote for? Echo Research Poll, Base 1024 adults nationwide 18 April 2010 % Respondents
What is the role of social media? ,[object Object],[object Object],[object Object],[object Object],© echo
So who wins? ,[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],© echo
© echo
“ Nick Clegg donned the Obama change mantle - and stole the U.K.'s first televised campaign debate. There’s a new kid on the political block in Britain after today’s debate.” thedailybeast.com 16/4/10 “ While many can agree that Nick Clegg performed well. My question is this. Does he have the charisma, the authority and the personality to lead Great Britain? Would he look like Mr ordinary along side Barack Obama?” bbc.co.uk/blogs/nickrobinson/  16/4/10 “ It was interesting to see Lib Dem leader Nick Clegg was the leader featuring highest in the twitter trending topics. It was also interesting to see “I agree with Nick” as a trending topic – not because everyone on twitter did agree with Nick, but because Gordon said the phrase a number of times.” blog.myspace.com/marcnobbs 16/4/10 ...if the Liberal Democrats are -- as they appear to be - on the edge of serious political power, it will be worth taking a closer look at what some of them actually believe.  http://corner.nationalreview.com 22/4 Gordon Brown (Prime Minister) and Cameron tended to hear a keyword or phrase and then launch into an obviously prepared speech on the topic.  http://technorati.com/ 20/4 “ While the stunned Conservative and Labour leaders no doubt hope this spike in popularity will fade in the coming weeks, the Lib Dems’ policies may well prove in tune with top priority popular issues” nakedcapitalism.com  19/4/10 “ Nick Clegg I think benefits from being the new kid on the block and with novelty comes curiosity. But also with novelty will come now increased scrutiny.” guardian.co.uk/politics/blog 19/4/10 Right now, on Twitter, there's a mad parody movement to blame everything in the world on Nick Clegg... Let’s see if that explodes anyone’s brains www.indecisionforever.com 23/4 The even bigger story is that Labour comes third but Gordon Brown still clings to the Premiership. And I'm not talking football. If that happened I can foresee marches on Downing Street. And I'll happily be at the front!  iaindale.blogspot.com/ 24/4
Metrics :  good starting point but.... © echo
© echo The Times, Peter Brook
© echo The Times, Morten Morland
© echo “ The even bigger story is that Labour comes third but Gordon Brown still clings to the Premiership. And I'm not talking football. If that happened I can foresee marches on Downing Street. And I'll happily be at the front!”  iaindale.blogspot.com/ 24/4
© echo “ It was interesting to see Lib Dem leader Nick Clegg was the leader featuring highest in the twitter trending topics. It was also interesting to see “I agree with Nick” as a trending topic – not because everyone on twitter did agree with Nick, but because Gordon said the phrase a number of times.” blog.myspace.com/marcnobbs 16/4/10
© echo “ Right now, on Twitter, there's a mad parody movement to blame everything in the world on Nick Clegg... Let’s see if that explodes anyone’s brains” www.indecisionforever.com 23/4

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Social Media in a Corporate Context 2010 - Ben Lloyd, Echo Research

  • 3. Echo Research UK 2010 General Election Ben Lloyd © echo
  • 4.
  • 5. 1 About Echo Research © echo
  • 6. About Echo Research Echo has supported 500 world-class clients: Winner of 70 Industry Awards, including Platinums & Golds for Integrated Research All Echo research complies with the MRS Code of Conduct, ESOMAR, CASRO & ISO 9001:2008 20-year track record in communication and reputation research globally - media content analysis, stakeholder evaluation and reputation measurement Offices in London, Paris, New York, Singapore Members of UN Global Compact 50 staff + 150 analysts
  • 7. From Output to Outcome © echo THE ORGANISATION values, objectives, strategies ACTIVITIES messages sent by the organisation OUTPUT messages received by audience media analysis market research OUTCOME Audience choices / behaviors Advocacy / 3rd party endorsement Recruitment / retention Brand Equity/Brand Share Regulation Valuation THE AUDIENCE Values & expectations Driver Analysis OUTTAKE / IMPACT audience perceptions Market research
  • 8. Publicity-based Research © echo © echo Echo shows IT plays major role in corporate ‘green’ initiatives
  • 9.
  • 10.
  • 11. 2 2010 UK General Election © echo
  • 12.
  • 13. © echo 184,396 Tweets 9.4 million 4.1 million 29 per second 142,795 Tweets 27 per second
  • 15.
  • 16. 3 The Research © echo
  • 17.
  • 18. 4 Top Level Results © echo
  • 19. © echo Source: Echo Sonar News and Social Media Coverage 6 th - 26 th April 2010 ___ ___ ___ Conservatives dominate news and social media ----- Social Media Online News ITV Debate SKY Debate Manifesto launches
  • 20. Conservatives lead in setting agenda © echo Source: Echo Sonar News and Social Media Coverage 6 th - 26 th April 2010
  • 21.
  • 22. TV leads all sources of influence Q: Which of the following sources of information do you refer to on the General Election, the candidates and issues? Echo Research Poll, Base 1024 adults nationwide 18 April 2010 Respondents
  • 23. TV also tops list of most trusted sources Q: Which of these sources do you trust the most for providing reliable information? Echo Research Poll, Base 1024 adults nationwide 18 April 2010
  • 24. BUT Labour Leader least favoured on TV Source: Echo Sonar News and Social Media 6 th - 26 th April 2010
  • 25. 5 The Case for Social Media © echo
  • 26.
  • 27. It’s The Economy, Stupid – Social Media best reflection of voter concerns © echo Source: Echo Sonar News and Social Media 6 th - 26 th April 2010 % SOV
  • 28.
  • 29. © echo Facebook support for LibDems outstrips others With so many young and undecided voters, will this be the UK’s Facebook election?
  • 30.
  • 31. 6 So where does this leave us? © echo
  • 32.
  • 33. Two-Horse Race Becomes Three Q: If the General Election were tomorrow, which party would you vote for? Echo Research Poll, Base 1024 adults nationwide 18 April 2010 % Respondents
  • 34.
  • 35.
  • 37. “ Nick Clegg donned the Obama change mantle - and stole the U.K.'s first televised campaign debate. There’s a new kid on the political block in Britain after today’s debate.” thedailybeast.com 16/4/10 “ While many can agree that Nick Clegg performed well. My question is this. Does he have the charisma, the authority and the personality to lead Great Britain? Would he look like Mr ordinary along side Barack Obama?” bbc.co.uk/blogs/nickrobinson/ 16/4/10 “ It was interesting to see Lib Dem leader Nick Clegg was the leader featuring highest in the twitter trending topics. It was also interesting to see “I agree with Nick” as a trending topic – not because everyone on twitter did agree with Nick, but because Gordon said the phrase a number of times.” blog.myspace.com/marcnobbs 16/4/10 ...if the Liberal Democrats are -- as they appear to be - on the edge of serious political power, it will be worth taking a closer look at what some of them actually believe. http://corner.nationalreview.com 22/4 Gordon Brown (Prime Minister) and Cameron tended to hear a keyword or phrase and then launch into an obviously prepared speech on the topic. http://technorati.com/ 20/4 “ While the stunned Conservative and Labour leaders no doubt hope this spike in popularity will fade in the coming weeks, the Lib Dems’ policies may well prove in tune with top priority popular issues” nakedcapitalism.com 19/4/10 “ Nick Clegg I think benefits from being the new kid on the block and with novelty comes curiosity. But also with novelty will come now increased scrutiny.” guardian.co.uk/politics/blog 19/4/10 Right now, on Twitter, there's a mad parody movement to blame everything in the world on Nick Clegg... Let’s see if that explodes anyone’s brains www.indecisionforever.com 23/4 The even bigger story is that Labour comes third but Gordon Brown still clings to the Premiership. And I'm not talking football. If that happened I can foresee marches on Downing Street. And I'll happily be at the front! iaindale.blogspot.com/ 24/4
  • 38. Metrics : good starting point but.... © echo
  • 39. © echo The Times, Peter Brook
  • 40. © echo The Times, Morten Morland
  • 41. © echo “ The even bigger story is that Labour comes third but Gordon Brown still clings to the Premiership. And I'm not talking football. If that happened I can foresee marches on Downing Street. And I'll happily be at the front!” iaindale.blogspot.com/ 24/4
  • 42. © echo “ It was interesting to see Lib Dem leader Nick Clegg was the leader featuring highest in the twitter trending topics. It was also interesting to see “I agree with Nick” as a trending topic – not because everyone on twitter did agree with Nick, but because Gordon said the phrase a number of times.” blog.myspace.com/marcnobbs 16/4/10
  • 43. © echo “ Right now, on Twitter, there's a mad parody movement to blame everything in the world on Nick Clegg... Let’s see if that explodes anyone’s brains” www.indecisionforever.com 23/4

Notes de l'éditeur

  1. Conservatives have had the greater coverage in total Far more balanced profile across all three following the first leaders’ debate Social media has been tracking along fairly steadily
  2. Where one of the parties and on of the issues was mentioned So what has the coverage been about? Chart shows share of voice Tories securing nearly half of all coverage across the board – but we know that it’s a net negative score LibDems coverage has been focused on immigration – followed by education and security Labour primary focus on heath and economy and least on immigration
  3. Slightly different picture emerges when you look at the favourability of the coverage - Tory both most positive and negative – dividing opinion net -10% Liberal Democrats only party to have a net positive score – net +7% Labour – net -20%
  4. TV leading the way on 85% Newspapers 60% Internet 48% Social media 32% - 37% more respondents will be using the TV than the internet and 53% more respondents will be using the TV than social media
  5. Trust tells a slightly different story - Traditional media leading across the board - Internet only gets 8% - Social media only 1% - on a par with talking to people in the pub
  6. When you apply influence and trust factor of TV to the leaders you see a clearer picture Gordon Brown suffers on both ends – not seen as a media friendly figure. Net -14% David Cameron again divides opinion – style versus substance. Net -3% Nick Clegg gets a clear boost – linked to the TV debates and favourable coverage of his performance. Net +21%
  7. Online up by – 17% TV up by – 17% Newspapers up by – 8% Radio – 7%
  8. Social media discussion appear to be more inline with voters issues. Online discussion lead by voters rather than parties?? So is online content more relevant?
  9. When you compare media profiles for all three parties – Conservatives are leading in both but have a stronger online profile in social media. Have Conservatives put social media to best use of all three major parties?
  10. What was the question? Facebook mentions of all three parties leapt up mid-March and into April. Facebook being mobilised by all three to communicate with those who favour social media