Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow

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Compuware Confidential – Do Not Duplicate
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ASEAN User Conference
Brad Goddard
Director, APM Presales Engineering, Asia
New Generation of APM
Today and Tomorrow

Customers expect blazing fast performance and
“dial tone” reliability
Revenue, brand and loyalty are at stake
Customer
Expectations

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Smartphones and Tablets $24.66B in 2012, 11% of eComm
Yet companies are blind to the user experience
Mobile

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14% of overall spend by 2016, up from 5% in 2011
46% of all spend by 2016
Performance is the #1 challenge for cloud adoption
Public,
Private,
Hybrid
Clouds

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Big Data is projected to drive $232B IT spend thru ‘16
Companies need to optimize and operationalize to
get the return
Big
Data

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Application investments are layered in across new
and existing specialized technology
The challenge for the business is to deliver in the
face of these challenges
Complexity

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Do our Customers Really need This?

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GTM and Packaging Simplification

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The News – Leading the New Gen APM Revolution
Innovations
App Aware
Network Perf Mgmt
New Generation
Application Intelligence
APMaaS
APMaaS Expansion:
Now with dynaTrace!
Real User Synthetic
Third Party Business
Infrastructure Aware
APM
Redefining APM
Boundaries

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New Gen Services for New Gen APM
APM EXPERTISE  ON DEMAND
How You Need It | Where You Need It | When You Need It
APM Coaching Services APM Guardian Services
• QuickStarts & On-Boarding
• Use Case Based Coaching
• APM For Big Data
• APM for Virtualization
• APM for Network Performance
Monitoring
• Performance Pit Stops
• Center of Excellence Deployment
• Operations Center Best Practices
• Dev & Test Center Best Practices
• Performance Journey Assessments
• Guardian On-Site Services
• Guardian Remote Services
• APMaaS (UEMaaS)

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Innovations
APMaaS
APMaaS Expansion:
Now with dynaTrace!
Real User Synthetic

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Reinventing with APMaaS
Old New

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Compuware APMaaS
APMaaS
User
Compuware APMaaS
Outage
Analyzer
dynaTrace
Real-User &
App Mon
Backbone
Last Mile
Web Load
Testing
Web
Client APM Portal
NOC End-User
Customer Application
Web-Start
Client
Orchestration

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Single Compuware APM Real-User Monitoring
dynaTrace UEM in the Gomez APM Portal
drilldown to dynaTrace
conversions and bounces
Drilldown to Gomez UEM
Overview
Drilldown to Gomez
UEM Overview
drilldown to dynaTrace
client UEM summary
overall conversion
rate and relative
change
user experience
index site visits
errors per
visit

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From Client-Side to Method-Level in One Click
analyze server-side performance in context
Indicates if PurePath
detail is available
Drill down to dynaTrace
PurePath details

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Introducing PHP Deep Transaction Management
web server PHP database

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Zero Configuration & Cloud Deployment

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Know Exactly What the User Does…

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… And Create Actionable Information

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PHP APM Requires Client + Server-Side APM
What?
No Real-User Monitoring
Aha!
With Real-User Monitoring

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Innovations
APMaaS
APMaaS Expansion:
Now with dynaTrace!
Real User Synthetic
APM
Redefining APM
Boundaries

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PureStack™: System Health for Each and Every
Transaction
Takes APM to the Next Level!
PureStackTM Connects…
• Transactions to infrastructure
• Operation teams to applications

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automatic identification of
poor system health
automatic impact analysis
of affected applications
and end users by specific h
automatic impact analysis
of affected applications
and end users
New Infrastructure Overview Dashboard

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automatic
correlation of
system and
transaction health
dynamic, end-to-end transaction flow to automatically
discover modern cloud and enterprise applications
One Model, Auto-Discovered in Real-Time

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Smarter APM with Easy Infrastructure Monitoring
high CPU utilization
is automatically
identified
determine the processes
that require application
attention

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The same problem can be viewed from the Application Overview. Application and business stakeholders
receive real-time insight on response time, conversion ratios, and more. The correlation to the infrastructure
is a click-away with a single model of the transaction flow.
dynamic baselines identify
application problems
automatic identification of
infrastructure problems correlated
with user experience
end-user experience index
and conversion rates for
business impact
Or Start from the Application Perspective

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100% Historical Problem Resolution
Hop into the
Transactional Time Machine.

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Innovations
App Aware
Network Perf Mgmt
New Generation
Application Intelligence
APMaaS
APMaaS Expansion:
Now with dynaTrace!
Real User Synthetic
APM
Redefining APM
Boundaries

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Application-Aware Network Monitoring
Isolate faults impacting app performance & end-user experience
for web, middleware, dbase & network tiers
Web Services
Middleware and Database
Network Services
Network Traffic
App-Aware Network Monitoring
• Passively collects
network traffic
• Out of the box Fault
Domain Isolation
• broadest set of
transactional decodes
• One click to root cause
via dynaTrace
• Seamless integration
with synthetic
monitoring
Application Intelligence for SAP,
Oracle, Citrix, LDAP, HTTP, Cerner
and more

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Why Does it Matter?
AppSAN
1000GB
RSASAN
250GB
Mobile
 No Visibility into Citrix =
 BLIND to end-to-end user experience

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New Citrix ICA decode: XenApp and XenDesktop
DC RUM
 Automatic name recognition
 Automatic Application recognition
 Automatic Channel recognition

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Citrix ICA decode
• What users are doing?
Published applications
• Printing, video, screen:
bandwidth constraints?
ICA Channels
• Login operation performance
• Expand coverage beyond
proxies
Troubleshooting

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End-to-end visibility into application delivery chain
 Citrix agents and ICA decode work together
 Two tiers of the same application
 Citrix agents have insight into Citrix server system statistics

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Who are the users and what are they doing?
 Unique: Deep visibility into transaction steps
 Automatic recognition of transactions and users

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 Auto-discovery
 Automatic hierarchical reports
 Actionable error messages
Oracle E-Business Suite

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and more...
Big
Data
CTG
IMS

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On the horizon…
105 R&D on what’s next to redefine APM, again…
APMaaS
convergence
analytics
modern UI
try and buy
and more…
mobile

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Who knows the health of the internet?
• Over 250 million tests per week
• Over 170,000 last mile peers
• From 186 countries

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Mobile App Monitoring Free Edition
Free monitoring
of iOS and
Android apps
Seamless
extension to
server-side

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Thank You!

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Compuware ASEAN APM User Conference 2013 - New Generation of APM: Today and Tomorrow