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Understanding Multi-site Technology Infrastructure Rollouts
[object Object],[object Object],[object Object],Technology Rollout System Part 1 Part 2 Part 3 Part 4 Process Structure Internal Resources Partnerships Rollout Services Model What is a Technology Rollout System?
Technology Rollout Categories Categorize each site of a Multi-site Rollout Project 7+ Days (Long) 3 2-6 Days (Medium) 2 1 Day or Less (Short) 1 Timeframe Per Site Location Category
[object Object],[object Object],[object Object],Part 1: Process Structure
Centralized Single-Tier Centralized Multi-Tier Rent-a-Tech Internal Employee Part 1: Process Structure Comparison Local Field  Technicians Technology Rollout Company Customer Customer Local Field  Technicians 1 st  Tier Subcontractor 2 nd  Tier Subcontractor Technology Rollout Company Internal Local Field  Technicians Customer Internal Project Manager or Technology Rollout Company External Local Field  Technicians Customer Local Field Technicians Rent-a-Tech Company Customer Internal Project Manager or Technology Rollout Company Customer Criteria High Low Low High Accountability Medium Low High High Manpower Redundancy High Low High Minimized Labor Costs High Medium Low High Payment Speed Medium High Low Maximized Communication Speed/Accuracy
[object Object],[object Object],[object Object],Part 2: Rollout Services Model Deployment Method
Local Multi-Service Single-Service Multi-Resource Non-Local Service Hybrid Part 2: Rollout Services Model Deployment Method Comparison Criteria Medium High Low High Communication Speed/Accuracy High High High Minimized Labor Costs Medium Low High High Revisit Availability Medium Low Low Maximized Deployment Speed Medium Minimized High Minimized Number of Truck Rolls/Dispatches
[object Object],[object Object],[object Object],Part 3: Internal Resources Rollout Delivery Team
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Program Manager Project Manager Technology Manager Web-based Software App Project Facilitator Rollout Delivery Team Job Functions Part 3: Internal Resources  Deployment & Logistics Warehouse Manager Partner Quality & Recruitment Partnership Manager
Unified Resource Limited Resource Dedicated Resource Non-unified Resource Part 3: Rollout Delivery Team Configuration Comparison Local Field  Technicians Customer Project Manager/ Facilitator Program Manager Tech. Rollout Company Local Field  Technicians Customer Project Manager Program Manager Tech. Rollout Company Project Facilitators  (Pool) Local Field Techs Customer Project Manager Program Manager Tech. Rollout Company Dedicated Project Facilitator Dedicated Project Facilitator Local Field  Technicians Customer Project Manager Supervisor Tech. Rollout Company Project Facilitators  (Pool) Local Field Techs Criteria ,[object Object],[object Object],[object Object],All Rollout Delivery Team Configurations Include: Low Low Low High Manpower Redundancy Low High Low High Quality Assurance Medium Medium Low High Communication Speed/Accuracy Medium Medium Low High Scalability
[object Object],[object Object],[object Object],Part 4: Partnerships
[object Object],[object Object],[object Object],[object Object],Part 4: Partnership Types Limited to Category 2 and 3 Limited All Rollout Categories No ??? Yes Core Business is Field Installations Medium None High Manpower Redundancy ??? ??? Yes Equipment Provided ??? ??? Yes Business License & Insurance Staffing Firm Individual Company Criteria
Direct Tech Indirect Tech Single Technician Hybrid Part 4: Technician Communication Channel Comparison Local Field  Technicians Technology Rollout Company Customer Partner Companies Local Field  Technicians Customer Partner Companies Technology Rollout Company Customer Single Local Field Technician Technology Rollout Company Local Field Technicians West Coast Customer Partner Companies West Coast Single Local Field Tech East Coast Technology Rollout Company Criteria Medium High Medium High Accountability Medium Low High High Manpower Redundancy Medium High Low High Quality Assurance Medium High Low High Communication Speed/Accuracy Medium High Low High Monitor/Control Deliverables
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Summary
[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],[object Object],Resources

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Understanding Multi Site Technology Infrastructure Rollouts

  • 1. Understanding Multi-site Technology Infrastructure Rollouts
  • 2.
  • 3. Technology Rollout Categories Categorize each site of a Multi-site Rollout Project 7+ Days (Long) 3 2-6 Days (Medium) 2 1 Day or Less (Short) 1 Timeframe Per Site Location Category
  • 4.
  • 5. Centralized Single-Tier Centralized Multi-Tier Rent-a-Tech Internal Employee Part 1: Process Structure Comparison Local Field Technicians Technology Rollout Company Customer Customer Local Field Technicians 1 st Tier Subcontractor 2 nd Tier Subcontractor Technology Rollout Company Internal Local Field Technicians Customer Internal Project Manager or Technology Rollout Company External Local Field Technicians Customer Local Field Technicians Rent-a-Tech Company Customer Internal Project Manager or Technology Rollout Company Customer Criteria High Low Low High Accountability Medium Low High High Manpower Redundancy High Low High Minimized Labor Costs High Medium Low High Payment Speed Medium High Low Maximized Communication Speed/Accuracy
  • 6.
  • 7. Local Multi-Service Single-Service Multi-Resource Non-Local Service Hybrid Part 2: Rollout Services Model Deployment Method Comparison Criteria Medium High Low High Communication Speed/Accuracy High High High Minimized Labor Costs Medium Low High High Revisit Availability Medium Low Low Maximized Deployment Speed Medium Minimized High Minimized Number of Truck Rolls/Dispatches
  • 8.
  • 9.
  • 10.
  • 11.
  • 12.
  • 13. Direct Tech Indirect Tech Single Technician Hybrid Part 4: Technician Communication Channel Comparison Local Field Technicians Technology Rollout Company Customer Partner Companies Local Field Technicians Customer Partner Companies Technology Rollout Company Customer Single Local Field Technician Technology Rollout Company Local Field Technicians West Coast Customer Partner Companies West Coast Single Local Field Tech East Coast Technology Rollout Company Criteria Medium High Medium High Accountability Medium Low High High Manpower Redundancy Medium High Low High Quality Assurance Medium High Low High Communication Speed/Accuracy Medium High Low High Monitor/Control Deliverables
  • 14.
  • 15.

Notes de l'éditeur

  1. Introduction
  2. We’ll be discussion information relating to Category 1 Rollouts, however this information can be applied to all Categories.
  3. - Framework for how Technology Rollout processes are organized - Defines Communication Flow
  4. Services Needed based on Scenario: Cabling, Equipment, Circuits, Maintenance
  5. Discuss: How does Web-based Software Application stay up the whole time?
  6. Showing simplified version that assumes the key Rollout Delivery Team roles of Technology Manager and Warehouse Manager are met. Key is to look at Redundancy – Volume Increases, Sickness/Illness Overburdened Resource works for a Category 3 Rollout Dedicated Resource can have Dedicated Project Facilitator based on region, account, etc.