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Contac Services
   Contac Services is an integrated solutions provider
specializing in “one to one” marketing services and supply
                    chain management.
Overview
Overview
Contac Services provides our customers with one solution
offering infinite possibilities…

Contac Services is Canada’s largest direct marketing, print and
fulfillment company. With over 30 years in the business, Contac is the
only single source solution to create, produce, and deliver
personalized 1to1 marketing that enables companies to attract, and
retain their target customers.


We provide the highest quality production, lowest cost, and fastest
distribution to major brands around the world. Contac employs over
200 people and has offices in Vancouver, Toronto and Montreal.
Overview
Contac Services provides our customers with one solution
offering infinite possibilities…

Fully integrated operating divisions:
    Data Driven Communications
      Owners of the mywurldTM platform, the most advanced “one
      to one” marketing platform in the wurld!
    Print Management
      Ranked as a top 100 printer and proudly of only 12 in
      Canada to be G7 certified
    Supply Chain Management
      Contac’s Webstore Front is a sophisticated platform
      revolutionizing how procurement is being managed
Serving customers needs since 1978
Certified supplier status from Canadian Aboriginal and
Minority Supplier Counsel (CAMSC)
Vision
Over the next five years, economists and futurists have predicted several trends
that will continue to shape how businesses will need to evolve:

Enhancing personalization through the use of technology innovation
will be business-critical for every enterprise.
Technology-enabled products and services that incorporate deep
customer contact, on-demand choices, and intuitive interaction will
drive business success.
Highly efficient e-business virtual supply chains will intimately link
manufacturers and producers directly to customers.
Producing, marketing, and distributing products or services in a
variable online method will be a cost-effective and a critical strategy
for business.
Environmental responsibility will continue to shape and steer
supplier and buying decisions.
Values
The firm’s core values reflect what is most important to Contac, and
govern how we behave each and every day.

Customer Focused - our customers are everything.            We are devoted to providing
our customers with the best value and the highest quality product and service.

People - we understand that our people power the success and growth of our
company, and we will always respect their ideas, contribution and efforts.

Integrity - we adhere to honesty, truth, fairness and doing the right thing without
hesitation or compromise, even when circumstances make it difficult to do so.

Continuous Improvement             - we are always seeking to improve our
understanding of customer’s, our ability to meet our employee’s needs, the efficiencies of
our processes, our impact on our environment and our products and services – we know
we can always do better.

Social Responsibility - to constantly be aware we operate in a closed ecosystem
that must be preserved for our heirs.
History
Our History
1978
        • Company founded as a 3rd Party Logistics company (3PL) serving the travel and travel marketing
          industry
        • Primary services included storage and distribution of travel brochures and related materials and the
          delivery
          of consumer travel documents across Canada
        • Contac held a very modest 10% market share for this business in Canada with $3 million in annual
          revenue.
2005:
        • With a vision to consolidate 3PL business in this sector, and expand into other markets, Riaz Pisani
          acquires Contac and becomes President and CEO
        • Contac partners with the dsi Group of the UK to meet the direct marketing needs of customers in Europe
        • $3.4 million annual revenue
2006:
        • Through organic business growth and acquisition of a grouping of client contracts, Contac market share
          in the 3PL business serving the travel and travel marketing sector increased to almost 97% (vs. 10% in
          2005)
        • Contac expands into the U.S. distribution market
        • $8.6 million annual revenue
2007:
        • Contac expands its offerings by providing variable data print solutions
        •Contac introduces one-to-one Marketing that delivers customized content through print, email,
          personalized websites and mobile devices
        • $15.6 million annual revenue
Our History continued
2008
       • Contac acquires Leader Direct, a print and mail-house company, and Agile Media, a variable digital print
         company to provide in-house print fulfillment of materials it was already handling in its 3PL business
       • Contac adds Entertainment as a new client market for 3PL services by teaming-up with Nettwerk Music
         Group and providing one-to-one marketing solutions concert tours
       • Contac builds platform that manages the global gift card supply chain for Blackhawk Marketing, a division
         of Safeway. Blackhawk offers gift cards for over 350 affiliates ranging from music to restaurants and
         sporting events.
       • Contac and GSRI develop the code for Pick and Put to Light Technology, a system created to automate
         the distribution of collateral across North America
       • Contac introduces Procurement Platform, a self-service portal to manage client print and marketing
         material inventories
       • $20.5 million annual revenue
2009
       • Contac debuts its proprietary mywurld web platform which provides personal websites (PURLs) to its
         client’s customers in what is becoming a powerful marketing tool – leading organizations including
         Brewster Vacations, Sears Travel, Westjet Vacations and the World Police & Fire Games are among the
         first to adopt the mywurld platform
       • Riaz Pisani is one of three finalists nominated in the business-to-business products and services
         category in the Ernst & Young 2009 Entrepreneur of the Year awards for the Pacific Region in Canada
       • $17.9 million annual revenue
Our History continued
2010
       •Contac expands its strategic relationship with Grand & Toy (Office Max) and launches Online Brand
         Manager (OBM) with www.grandandtoy.com, leveraging Contac's integrated Supply Chain Fulfillment
         and Print Services infrastructure to service Grand & Toy’s 22,000 business customers
       • Contac expands the mywurld web platform with Air Canada, Air Canada Vacations, Brewster
         Vacations, Club Voyages, Discount Cars, Ensemble Travel Group, Flight Centre, Marlin Travel, My
         Trip Site, Sears Travel and Westjet Vacations
       • $18.1 million annual revenue
2011
       • Contac consolidates Supply Chain Management solutions for various major clients
       • Contac continues to expand its national platform to become a premier provider of single-source
         solutions in North America to produce and deliver personalized web-based interactive Marketing,
         Procurement and Supply Chain fulfillment under one umbrella
       • Contac launches its mywurld platform with Westjet Airlines for all their air bookings and looking to
         expand the platform to other airlines and the hospitality industry
       • Contac extends its relationship with Grand & Toy to launch the SPARK OBM web platform –an
         integrated procurement and distribution service to help small medium and large Canadian businesses
         coordinate their marketing collateral – G&T effectively becomes a sales distribution arm for Contac
       • Today Contac provides the highest quality production, lowest cost and fastest distribution of marketing
         collateral to dozens of major brands around the world
       • $26.4 million annual revenue
mywurldTM




                  Travel Agent
                    Desktop




Data Driven Communications
mywurldTM
Imagine a world where you could connect personally to EVERY
single customer before, during, and after their purchase, all while
driving incremental revenue…




 With mywurld™ you can…..
What is mywurld™?
               • Fully integrated1:1 personalized
                 marketing and customer retention tool

               • Creates opportunity to enhance
                 customer experience

               • Drives incremental revenues

               • Leverages PURL (personalized URL)
                 technology to support customers
                 through every stage of their purchase
Who Can Benefit From mywurld™?
 mywurld™ is for anyone with a client database looking for an
 innovative solution to communicate to customers.

 •   mywurld™ Travel
      •   Airlines
      •   Retail
      •   Hospitality
      •   Cruise
 •   mywurld™ Entertainment
 •   mywurld™ Retail
 •   mywurld™ Financial (coming soon)

                        With mywurld™, the opportunities are endless…..
mywurld™ Travel
         •   Airlines
         •   Retail
         •   Hospitality
         •   Cruise

mywurld™ Travel allows you to stay personally connected to
EVERY single customer before, during, and after travel, all while
driving incremental revenue…
How does it work?




A single communication platform to manage your customer lifecycle…


 PLANNING            BOOKING             TRAVELLING             RETURN
   Upon initial      Once booked,             Provide             Welcome
   contact the       each customer         customers with     customers home
   customer is     receives a PURL          personalized            with a
provided with an    with trip details,   travel documents        customized
  engaging and         destination       and an interactive      survey and
    interactive     information and            mobile           opportunity to
     planning            unique             experience to         book next
   experience         e-commerce          stay connected           vacation
                         content           while travelling
Planning Stage of Journey
  A travel consultant searches travel options via Travelport
  and selects relevant itineraries for the guest
  After consultation the guest receives a personalized email
  with a link to their interactive Planner
  The Planner is a personalized website that includes the
  recommended itinerary options and customized destination
  information and mapping
  Each Planner is sent to the consultant via a dashboard to
  electronically track and follow up on prospect activity
  All relevant customer information can then be sent to
  populate your Universal Profile and CRM systems
What Are Some Of The Features?
Ability to configure and control the branding, user interface
and design
A PURL never expires and is updated several times
throughout the journey
Customize by traveler, graphics, messaging, advertising,
promotional offers and information
Communication Corner allows constant contact with the
traveler for schedule changes, alerts, and notifications
Welcome home site is automatically generated
Opportunity for customer feedback and to promote the next
vacation
Opportunity to drive incremental revenue
How Can It Help Drive Incremental Revenue?
 Each PURL provides the agent or consumer the opportunity to shop and
 book commissionable activities including:

        Air, hotel, and car rentals
        Insurance
        Destination excursions and guides
        Event and show tickets
        Restaurants
        Travel Gear
        Visas
        Foreign Exchange
        And more (See product road map for additional upcoming features)
Welcome home…
A “Welcome home” site is automatically generated and timed for guest return

     Opportunity to also automatically send a postcard
 to thank your guest
    Opportunity for feedback via your customer
 survey
    Introduce your guests to your frequent traveler
 program
    Great opportunity to promote the next vacation
 with repeat guest promotions
    The Planner lives forever and is a great vehicle to
 upload personal photos and share your vacation
 experience on your social media sites
    All analytics from each PURL tracked and
 incorporated into FC CRM strategy
    Each trip forms part of customer “wallet”




                                                                              22
Click on one of our customer’s PURLs to see
the opportunities available…
Listen to What Our Customers Are Saying…
 Air Canada Vacations has been working with Contac for several years we really
 appreciate the service they provide to our customers. In our hectic work environment it
 is nice to know when you send a request it is going to be handled. Keep up the good
 work!
 Nino Montagnese
 Senior Director, Sales
 Air Canada Vacations

      What can I say about Contac and their team? It truly has been a privilege to be in a
  business relationship with Contac. They have done an outstanding job of ensuring that
 our product gets delivered on time and their commitment to Customer Service has been
             extraordinary. We look forward to continuing to foster this great relationship.
                                                                               Hanif Manji
                                                                 Team Lead, Inside Sales
                                                                                    WestJet
mywurld™ Entertainment
  Why limit a fan’s experience to just one event?

  mywurld™ Entertainment ensures your customers feel as
  important as the event they are attending…
Avril Lavigne’s Best Damn Tour
         In 2008 multi-platinum recording artist Avril Lavigne embarked
         on a 45 city tour.
         Looking to engage concert goers in a unique and innovative
         way, Avril's record label Nettwerk Records turned to Contac’s
         mywurld platform. Contac and Nettwerk Records developed a
         campaign that offered customized communication tailored to
         each of her fans.

         Avril connected with ticket holders in a personal and unique way
         with two products: Personalized Tour Guide websites and
         Tour Booklets.
Avril Lavigne’s Best Damn Tour
                            The Tour Guide PURL gave each ticket holder access to
                            their own customized website with information on show
                            times, seating charts, driving directions to the concert
                            venue, information on nearby restaurants, hotel and local
                            transportation.

                            Concert goers were also invited to purchase merchandise
                            online and access photos taken at the concert. The Tour
                            Booklet was fully variable, complete with commemorative
                            stickers, postcards, a bracelet and a magnet.

“The personalized Avril Lavigne concert guide was an enormous undertaking, the first of
its kind in the music industry, and Contac's knowledgeable team provided support
throughout the entire development process, ensuring we met deadlines while delivering
a quality product to Avril fans.“

– Nettwerk Music Group
Kaiser Chiefs
                The English indie rock band, Kaiser Chiefs wanted
                to provide personalized communication to each of
                their fans for a two-day music festival at Elland
                Road Football stadium in Leeds, UK.

                Contac designed a Concert Guide website (PURL)
                and personalized Ticket Booklet for every Kaiser
                Chiefs ticket holder.
Kaiser Chiefs
                  Through the PURL, concert goers were privy to a personal video
                  message from the band, ticket and seating information and an
                  opportunity to purchase merchandise prior to the concert.

                  To complement the PURL each ticket holder also received their own
                  customized Ticket Booklet that contained, among other things, their
                  own commemorative ticket.



The Result?

The impact of communicating on a personal level with their fans was invaluable to the
Kaiser Chiefs and created a lasting, tangible experience for the fans that began at pre-
purchase and continued well past the event.

And, because opportunities were provided for groups to book restaurants and
accommodation through the PURL, additional revenue was gained through hospitality
advertising.
World Police and Fire Games
           In May of 2009, Contac Services provided personalized
           websites for athletes participating in 2009 World Police and
           Fire Games.

           “With 10,500+ athletes, 65 sports and more than 50 venues,
           our PURL allowed us to not only provide one-to-one,
           customized communication to our participants around the
           world, but it also delivered our e-commerce solution too. We
           couldn't have done it without you! Thank you to you and your
           team for your initiative, superior project management skills and
           your excellent customer service throughout!”
                                                     Stuart H. Ballantyne
                                                    Chief Executive Officer
                                      BC 2009 World Police & Fire Games
mywurld™ Retail
Looking for cross-selling opportunities? mywurld™ Retail will
keep you connected to your customers long after their initial
purchase.
mywurld™ Retail
Our retail customers include household appliance manufacturers.
They depend on the PURL technology of mywurld™ Retail to connect
with their customers through every step of their purchase.

Benefits include:
• Reminding your customers of warranty information
• Service and parts information
• Product FAQs related to their specific purchase
mywurld™ Financial
mywurld™ Financial
Looking to personalize your client’s portfolio? mywurld™ Financial will
allow financial organizations to speak to every customer individually.


Customized PURLs will feature information including:
•   Monthly financial summaries
•   Fund changes
•   Portfolio x-ray
•   Potential purchasing opportunities
•   Description of funds
mywurld™ - quick facts
  Mobile ready for Blackberry, iPhone, and Android
  Opportunity to share your PURL via any social media site
  Opportunity to drive incremental advertising revenues with targeted advertising
  Future global deployment in multiple languages and currencies
  Ability to configure and control the branding, user interface and design
  A PURL never expires and can be updated at anytime
  Customize by customer, graphics, messaging, advertising, promotional offers
  and information
Travel Agent Desktop
Travel Agent Desktop
The “TAD” is Contac’s B2B travel platform that
provides travel agents with a “one stop” shopping
experience for:
   Ordering supplier printed brochures
   Accessing electronic brochures and marketing materials
   Accessing key content providers like RBC Insurance
   Sending and receiving PURLs
   Accessing the Digital Asset Management Platform
   Integrated Web Store Front for one stop shopping


The TAD is accessible by every retailer in Canada
and co-branded for major partners including:
   Marlin
   Sears
   Ensemble
   Flight Centre
   Carlson Wagonlit Travel
   Uniglobe
Travel Agent Desktop
Each enhanced itinerary (PURL) is both emailed to the
travel agent and/or traveler and deposited to the travel
agent’s wallet within the mywurld™ dashboard.
This dashboard can be embedded into any
travel agency platform and provides the
agent with the full status of itineraries, send
final PURLs, track customer open rates
and view commission statements.
The dashboard also provides administrative
access to travel agency owners for the
management of any configurable components
of the customer email and itinerary platform as
determined by you.
Web Storefront
  Platform
              WSF
             Benefits


                        Distribution




                                                               Print      DAMP
                                                              Services




                   Supply Chain Management
                 Contac’s Supply Chain Management offering is literally changing
                 the way companies procure, print and distribute everything from
                            business stationary to promotional items.
Web Storefront Platform
The Platform
What is the Contac Web Storefront Platform?


WSF is an interactive web portal whereby a
user can dynamically customize marketing
materials and personalize stationary, place
orders and arrange delivery
The ‘end-to-end’ platform protects client
brand standards, automates the procurement
process, tracks and reports all activity,
manages inventory, controls print quality and
leverages volumes
The platform integrates distribution services
by consolidating multiple orders into single
shipments greatly reducing distribution and
storage costs with their just-in-time delivery
Hundreds of pre-set templates and designs
make ordering and customization easy
Our model
WSF benefits
Efficient Workflow by integrating ordering,
template creation, customization, internal
approvals, printing and shipping in one cost
effective streamlined platform.
Built in approval process as needed through
email notification to designated personnel prior
to the processing of an order.
Self Service for affiliated offices, branches or
company divisions to conveniently order branded
marketing materials online.
On Demand for relevant marketing collateral
produced on demand and just in time for multiple
distribution channels and individual customers.
Personalized to execute dynamic, personalized
marketing campaigns from inception to delivery by
cost effectively producing customized marketing
collateral exactly when you need it.
Case Study: Grand & Toy
Grand & Toy is a large Canadian office supplies chain. In 2010 Contac
expanded its strategic partnership and launched the Online Brand
Manager (OBM). The OBM is an end-to-end solution that enables G&T
clients to order stationery and marketing collateral via an online
platform.

Benefits:
   Currently 66 live sites providing service to over 80 clients, with over 100
   estimated for 2012.
   Seamlessly integrated with G&T's Enterprise systems initiating single sign-on
   and automated invoicing.
   Fully integrated with Contac’s distribution and fulfillment systems allowing for
   consolidation of shipments and overall cost savings to end clients.
   Control of entire supply chain across the country for G&T clients by
   leveraging G&T client based and Contac's infrastructure.
   OBM facilitates self-service and capable of printing personalized, print-on-
   demand and inventory items.
   OBM is seamlessly integrated with G&T enterprise systems including
   grandandtoy.com, ordering and accounting systems, promoting efficient
   workflow
Distribution
Distribution

Distribution Centers
  Three state-of-the-art distribution
  facilities across Canada strategically
  located in Toronto, Vancouver and
  Montreal totally 250,000 square feet
  Our distribution facilities can fulfill to any
  location in North America with satellite
  warehouses in Buffalo and Blaine
  Distribution fully integrated with Web
  Store Front and Print Facilities with
  visibility of orders throughout the
  fulfillment process
  Contac’s Toronto facility is the only
  facility in Canada to be Level 1 certified
  by Visa
Distribution
Direct-to-Store Distribution
   Direct to your distributers with
   advance shipping notification
   Full life-cycle order tracking.
   Customizable user interface.
Direct-to-Consumer
   Full PPTL solution for up to
   250 skus
   Full tracking capabilities for
   all shipments
Orders Processed
   Annual Volume of 1.3+ million
   orders
   More than 500 million pieces
   Over 400 satisfied clients
Distribution
At Contac…people make the difference!

Client Service representatives assigned
to each client
Introduction of new products
Delivery of reporting & best practices to
reduce overall client spend
Creation and delivery of business
reviews & business plan
Our team is also experienced in:
    Bulk & reorders distribution
    Tradeshow distribution including POS
    displays brochures, kits, hand-outs
    Kitting and labeling
Reporting
Features of Client Services
   Real time inventory mgmt system
   Orders can be placed for stores,
   consumers and trade shows
   Inventory usage reports
   Stock transfer and product receipting
   Low inventory management


Benefits of Client Services
  Complete Inventory Management
  System
   Reports include all warehouses
   Reports can be analyzed on-line or
   downloaded into multiple formats
   Available 24/7 on-line
Pick and Put to Light (PPTL)
Pick and put to light systems (PPTL) are the most cost-effective means of
providing dramatic improvements in warehouse productivity and picking
accuracy. Our PPTL system not only allows you to manage your inventory
more effectively but it also allows your stock to be replenished through a direct-
to-store, auto-replenishment channel.
• Mathematical algorithm creates most efficient
  pick sequence based on product volumes

• Light displays indicate product and order
  quantities thereby reducing potential for errors

• Processing time streamlined by analyzing
  volumes in each group of orders to determine
  pick and order sequence
                                                           Watch our video to
• Autoship to anywhere across North America                   learn more

• Benefit from substantial reduction in labour over
  traditional processes
Case Study: Blackhawk Network
Blackhawk Network, a subsidiary of Safeway Inc., is a prepaid and payments network, a
market leader in card-based financial solutions and the largest provider of third-party
prepaid cards.

By adapting our own technology, we were able to implement a stock and replenish system
that met strict criteria for product fulfillment throughout North America. The process of
creating a new system for Blackhawk substantially reduced development costs and time. It
only allowed Blackhawk to manage its inventory more effectively, but also allowed stock to
be replenished through a direct-to-store, auto-replenishment channel.

The resulting logistics system was flexible and enabled the synchronization of inventories
between Blackhawk and Contac in real-time. To date the system has been rolled out to
approximately 15,000 locations.

"For me to be able to look back over the last several
months (not years, months) and take perspective on
what we've been able to accomplish already, it's
really quite satisfying and impressive.'“
– Charlie Piper, SVP, Blackhawk Operations
Print Services
Offset Print Services

Offset Printing Services
   MAN Roland 700 – 6 color, 40”
   offset press with in-line coater
   MAN Roland 500 UV Hybrid – 4
   color, 29” offset press with in-
   line coater
   Halmjet - 2 color perfecting
   envelop press
   Halmjet - 4 color envelop press
   ABDick 375 with T51 Head (x2)
   Head short run offset press
Digital Print Services

Digital Printing Services
   2 Kodak NexPress S3000, 5
   color presses with 5/5
   production, dimensional
   printing, watermarking and
   high gloss finishing capabilities
   2 Xerox iGen3 Model 90 - 4
   color presses, 4/4 production
   with in-line finishing
   1 Xerox iGen3 Model 110 - 4
   color presses, 4/4 production
   with in-line finishing
Other Services

Bindery Services
   Cutting, thermography, perfing,
   scoring, creasing, die-cutting,
   padding, foiling, folding, wiro,
   saddle stitch, perfect binding
   and photo books
Mail & Email Services
   Design, list management,
   labeling, production, mailing
   worldwide, tracking, reporting
Stock options
   FSC stocks, specialized stock
   for products such as POP
Digital Asset Management
Digital Asset Management

 A version                                            Allows sharing
 controlled               Customer
                                                      of Digital Assets
 archive of Digital     Admin/Design                  across different
 Assets                    Portal                     systems


                        Digital Asset        Contac Print
        Contac Design
                        Management            Platform
          Platform
                         Platform
                                        DB

                                                       Digital Assets include:
                                                  •    Imagery (Logos, Photos)
  Allows
                         Customer                 •    Fonts & Font Styles
  collaboration of       WEB Portal
  Digital Assets                                  •    Graphics & Graphic Styles
                                        DB
  amongst                                         •    Text Content
  workgroups                                      •    Document Templates
DAMP Features


Scalable enterprise digital asset system
WEB Browser interface: user/admin
User group security policies, strong password control
Supports any file format
Supports multiple regions (Dev/UAT/Production)
Multi document type search/index support
Set of Web Services for customer portals
Standard Web portal which is customizable
Image conversion (Photoshop engine/Lead Tools)
Colour management
Version control (order any image version)
Built using .net & MS SQL Server
Our Customers
Our Customers
Additional customers
What our mywurld™Customers are Saying….
“The Contac team continuously meets and exceeds our expectations, and provides our company with
opportunities that we would otherwise not experience. We'd have absolutely no hesitation in recommending any of
Contac's leading edge services to any company that is looking for a true partner.”

Joanna Buckingham
Senior Marketing Manager, Brewster Inc.


 “We want to take this opportunity to let you know one of the legacies we have to report is our experience working
        with Contac Services and the PURL. With 10,500+ athletes, 65 sports and more than 50 venues, our PURL
  allowed us to not only provide one-to-one, customized communication to our participants around the world, but it
      also delivered our e-commerce solution too. We couldn't have done it without you! Thank you to you and your
       team for your initiative, superior project management skills and your excellent customer service throughout!”

                                                                                           Stuart H. Ballantyne
                                                     Chief Executive Officer, BC 2009 World Police & Fire Games


“The personalized Avril Lavigne concert guide was an enormous undertaking, the first of its kind in the music
industry, and Contac's knowledgeable team provided support throughout the entire development process,
ensuring we met deadlines while delivering a quality product to Avril fans.”

Nettwerk Music Group
What Our Web Storefront and Supply Chain
       Customers Are Saying…
Grand & Toy has chosen Contac Services to be a strategic business partner in the design
and implementation of our web-based, customer-facing, procurement platform for our
services of print, promotional and marketing solutions. Contac complements our business
model as it provides a sophisticated combination of software, customer service and
distribution, bringing forth the benefits of an integrated solution.

The outcome drives an offering that is dynamic, scalable, flexible and easy for our
customer to do business with G&T. Along with its sophisticated technologies, Contac will
bring forth timely marketing solutions to enable success for any organization looking to
drive a clear marketing solution. Throughout our partnership Contac has proven itself to be
accommodating and flexible every step of the way. They understand our requirements as
well as our needs to bring forth leading edge solutions.

Ann Hazelton
Director of Imaging
Grand & Toy


To read more testimonials click here
What Our Web Storefront and Supply Chain
      Customers Are Saying…
Contac Services has a long history dealing with Visitors' Choice guides, but
since I have started working here, we have really begun to utilize the range
of services offered to clients. We’ve been introduced to new levels of
service by helping to facilitate a web ordering system that has received
many compliments from our distribution partners. We are now able to fulfill
orders more quickly and with greater accuracy than ever before.

This has led to using Contac Services for more of our distribution. Recent
expansion of the print section of Contac's business led to Contac assisting
us with printing our business cards and quoting on production of our
guides. They are always proactive in expanding our business relationship
and providing high quality service when providing web or print services.
Thank you for your excellent service, and I look forward to dealing with you
in the future.

Victoria Gibson
Publishing Support Executive
Visitors' Choice Publications
To read more testimonials click here
Announcements and Accolades
                           Contac Wins 2011 CAMSC CATA Innovation Through Technology Award
                                                                             October 4, 2011

                       Contac's CEO Wins B.C. New-Canadian Entrepreneur Award for Technology
                                                                                 May 31, 2011

 Ensemble Travel® Group launches one source solution incorporating Contac's eConcierge™ and
                                                    Travel Agency Desktop Solution platforms
                                                                           November 16, 2010

Contac's World Class Print Division awarded G7 Master Printer Certification
November 5, 2010

Contac enhances eConcierge™ platform with Canadian Tourism Commission content
July 29, 2010

Contac Expands One-Source Procurement Platform
May 11, 2010

                            Flight Centre takes off with Contac's innovative eConcierge™ platform
                                                                                    March 19, 2010

                         Contac Launches Revolutionary New Supply Chain Procurement Platform
                                                                             January 19, 2010

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Contac Services. One Solution, Infinite Possibilities

  • 1. Contac Services Contac Services is an integrated solutions provider specializing in “one to one” marketing services and supply chain management.
  • 3. Overview Contac Services provides our customers with one solution offering infinite possibilities… Contac Services is Canada’s largest direct marketing, print and fulfillment company. With over 30 years in the business, Contac is the only single source solution to create, produce, and deliver personalized 1to1 marketing that enables companies to attract, and retain their target customers. We provide the highest quality production, lowest cost, and fastest distribution to major brands around the world. Contac employs over 200 people and has offices in Vancouver, Toronto and Montreal.
  • 4. Overview Contac Services provides our customers with one solution offering infinite possibilities… Fully integrated operating divisions: Data Driven Communications Owners of the mywurldTM platform, the most advanced “one to one” marketing platform in the wurld! Print Management Ranked as a top 100 printer and proudly of only 12 in Canada to be G7 certified Supply Chain Management Contac’s Webstore Front is a sophisticated platform revolutionizing how procurement is being managed Serving customers needs since 1978 Certified supplier status from Canadian Aboriginal and Minority Supplier Counsel (CAMSC)
  • 5. Vision Over the next five years, economists and futurists have predicted several trends that will continue to shape how businesses will need to evolve: Enhancing personalization through the use of technology innovation will be business-critical for every enterprise. Technology-enabled products and services that incorporate deep customer contact, on-demand choices, and intuitive interaction will drive business success. Highly efficient e-business virtual supply chains will intimately link manufacturers and producers directly to customers. Producing, marketing, and distributing products or services in a variable online method will be a cost-effective and a critical strategy for business. Environmental responsibility will continue to shape and steer supplier and buying decisions.
  • 6. Values The firm’s core values reflect what is most important to Contac, and govern how we behave each and every day. Customer Focused - our customers are everything. We are devoted to providing our customers with the best value and the highest quality product and service. People - we understand that our people power the success and growth of our company, and we will always respect their ideas, contribution and efforts. Integrity - we adhere to honesty, truth, fairness and doing the right thing without hesitation or compromise, even when circumstances make it difficult to do so. Continuous Improvement - we are always seeking to improve our understanding of customer’s, our ability to meet our employee’s needs, the efficiencies of our processes, our impact on our environment and our products and services – we know we can always do better. Social Responsibility - to constantly be aware we operate in a closed ecosystem that must be preserved for our heirs.
  • 8. Our History 1978 • Company founded as a 3rd Party Logistics company (3PL) serving the travel and travel marketing industry • Primary services included storage and distribution of travel brochures and related materials and the delivery of consumer travel documents across Canada • Contac held a very modest 10% market share for this business in Canada with $3 million in annual revenue. 2005: • With a vision to consolidate 3PL business in this sector, and expand into other markets, Riaz Pisani acquires Contac and becomes President and CEO • Contac partners with the dsi Group of the UK to meet the direct marketing needs of customers in Europe • $3.4 million annual revenue 2006: • Through organic business growth and acquisition of a grouping of client contracts, Contac market share in the 3PL business serving the travel and travel marketing sector increased to almost 97% (vs. 10% in 2005) • Contac expands into the U.S. distribution market • $8.6 million annual revenue 2007: • Contac expands its offerings by providing variable data print solutions •Contac introduces one-to-one Marketing that delivers customized content through print, email, personalized websites and mobile devices • $15.6 million annual revenue
  • 9. Our History continued 2008 • Contac acquires Leader Direct, a print and mail-house company, and Agile Media, a variable digital print company to provide in-house print fulfillment of materials it was already handling in its 3PL business • Contac adds Entertainment as a new client market for 3PL services by teaming-up with Nettwerk Music Group and providing one-to-one marketing solutions concert tours • Contac builds platform that manages the global gift card supply chain for Blackhawk Marketing, a division of Safeway. Blackhawk offers gift cards for over 350 affiliates ranging from music to restaurants and sporting events. • Contac and GSRI develop the code for Pick and Put to Light Technology, a system created to automate the distribution of collateral across North America • Contac introduces Procurement Platform, a self-service portal to manage client print and marketing material inventories • $20.5 million annual revenue 2009 • Contac debuts its proprietary mywurld web platform which provides personal websites (PURLs) to its client’s customers in what is becoming a powerful marketing tool – leading organizations including Brewster Vacations, Sears Travel, Westjet Vacations and the World Police & Fire Games are among the first to adopt the mywurld platform • Riaz Pisani is one of three finalists nominated in the business-to-business products and services category in the Ernst & Young 2009 Entrepreneur of the Year awards for the Pacific Region in Canada • $17.9 million annual revenue
  • 10. Our History continued 2010 •Contac expands its strategic relationship with Grand & Toy (Office Max) and launches Online Brand Manager (OBM) with www.grandandtoy.com, leveraging Contac's integrated Supply Chain Fulfillment and Print Services infrastructure to service Grand & Toy’s 22,000 business customers • Contac expands the mywurld web platform with Air Canada, Air Canada Vacations, Brewster Vacations, Club Voyages, Discount Cars, Ensemble Travel Group, Flight Centre, Marlin Travel, My Trip Site, Sears Travel and Westjet Vacations • $18.1 million annual revenue 2011 • Contac consolidates Supply Chain Management solutions for various major clients • Contac continues to expand its national platform to become a premier provider of single-source solutions in North America to produce and deliver personalized web-based interactive Marketing, Procurement and Supply Chain fulfillment under one umbrella • Contac launches its mywurld platform with Westjet Airlines for all their air bookings and looking to expand the platform to other airlines and the hospitality industry • Contac extends its relationship with Grand & Toy to launch the SPARK OBM web platform –an integrated procurement and distribution service to help small medium and large Canadian businesses coordinate their marketing collateral – G&T effectively becomes a sales distribution arm for Contac • Today Contac provides the highest quality production, lowest cost and fastest distribution of marketing collateral to dozens of major brands around the world • $26.4 million annual revenue
  • 11. mywurldTM Travel Agent Desktop Data Driven Communications
  • 13. Imagine a world where you could connect personally to EVERY single customer before, during, and after their purchase, all while driving incremental revenue… With mywurld™ you can…..
  • 14. What is mywurld™? • Fully integrated1:1 personalized marketing and customer retention tool • Creates opportunity to enhance customer experience • Drives incremental revenues • Leverages PURL (personalized URL) technology to support customers through every stage of their purchase
  • 15. Who Can Benefit From mywurld™? mywurld™ is for anyone with a client database looking for an innovative solution to communicate to customers. • mywurld™ Travel • Airlines • Retail • Hospitality • Cruise • mywurld™ Entertainment • mywurld™ Retail • mywurld™ Financial (coming soon) With mywurld™, the opportunities are endless…..
  • 16. mywurld™ Travel • Airlines • Retail • Hospitality • Cruise mywurld™ Travel allows you to stay personally connected to EVERY single customer before, during, and after travel, all while driving incremental revenue…
  • 17. How does it work? A single communication platform to manage your customer lifecycle… PLANNING BOOKING TRAVELLING RETURN Upon initial Once booked, Provide Welcome contact the each customer customers with customers home customer is receives a PURL personalized with a provided with an with trip details, travel documents customized engaging and destination and an interactive survey and interactive information and mobile opportunity to planning unique experience to book next experience e-commerce stay connected vacation content while travelling
  • 18. Planning Stage of Journey A travel consultant searches travel options via Travelport and selects relevant itineraries for the guest After consultation the guest receives a personalized email with a link to their interactive Planner The Planner is a personalized website that includes the recommended itinerary options and customized destination information and mapping Each Planner is sent to the consultant via a dashboard to electronically track and follow up on prospect activity All relevant customer information can then be sent to populate your Universal Profile and CRM systems
  • 19. What Are Some Of The Features? Ability to configure and control the branding, user interface and design A PURL never expires and is updated several times throughout the journey Customize by traveler, graphics, messaging, advertising, promotional offers and information Communication Corner allows constant contact with the traveler for schedule changes, alerts, and notifications Welcome home site is automatically generated Opportunity for customer feedback and to promote the next vacation Opportunity to drive incremental revenue
  • 20. How Can It Help Drive Incremental Revenue? Each PURL provides the agent or consumer the opportunity to shop and book commissionable activities including: Air, hotel, and car rentals Insurance Destination excursions and guides Event and show tickets Restaurants Travel Gear Visas Foreign Exchange And more (See product road map for additional upcoming features)
  • 21. Welcome home… A “Welcome home” site is automatically generated and timed for guest return Opportunity to also automatically send a postcard to thank your guest Opportunity for feedback via your customer survey Introduce your guests to your frequent traveler program Great opportunity to promote the next vacation with repeat guest promotions The Planner lives forever and is a great vehicle to upload personal photos and share your vacation experience on your social media sites All analytics from each PURL tracked and incorporated into FC CRM strategy Each trip forms part of customer “wallet” 22
  • 22. Click on one of our customer’s PURLs to see the opportunities available…
  • 23. Listen to What Our Customers Are Saying… Air Canada Vacations has been working with Contac for several years we really appreciate the service they provide to our customers. In our hectic work environment it is nice to know when you send a request it is going to be handled. Keep up the good work! Nino Montagnese Senior Director, Sales Air Canada Vacations What can I say about Contac and their team? It truly has been a privilege to be in a business relationship with Contac. They have done an outstanding job of ensuring that our product gets delivered on time and their commitment to Customer Service has been extraordinary. We look forward to continuing to foster this great relationship. Hanif Manji Team Lead, Inside Sales WestJet
  • 24. mywurld™ Entertainment Why limit a fan’s experience to just one event? mywurld™ Entertainment ensures your customers feel as important as the event they are attending…
  • 25. Avril Lavigne’s Best Damn Tour In 2008 multi-platinum recording artist Avril Lavigne embarked on a 45 city tour. Looking to engage concert goers in a unique and innovative way, Avril's record label Nettwerk Records turned to Contac’s mywurld platform. Contac and Nettwerk Records developed a campaign that offered customized communication tailored to each of her fans. Avril connected with ticket holders in a personal and unique way with two products: Personalized Tour Guide websites and Tour Booklets.
  • 26. Avril Lavigne’s Best Damn Tour The Tour Guide PURL gave each ticket holder access to their own customized website with information on show times, seating charts, driving directions to the concert venue, information on nearby restaurants, hotel and local transportation. Concert goers were also invited to purchase merchandise online and access photos taken at the concert. The Tour Booklet was fully variable, complete with commemorative stickers, postcards, a bracelet and a magnet. “The personalized Avril Lavigne concert guide was an enormous undertaking, the first of its kind in the music industry, and Contac's knowledgeable team provided support throughout the entire development process, ensuring we met deadlines while delivering a quality product to Avril fans.“ – Nettwerk Music Group
  • 27. Kaiser Chiefs The English indie rock band, Kaiser Chiefs wanted to provide personalized communication to each of their fans for a two-day music festival at Elland Road Football stadium in Leeds, UK. Contac designed a Concert Guide website (PURL) and personalized Ticket Booklet for every Kaiser Chiefs ticket holder.
  • 28. Kaiser Chiefs Through the PURL, concert goers were privy to a personal video message from the band, ticket and seating information and an opportunity to purchase merchandise prior to the concert. To complement the PURL each ticket holder also received their own customized Ticket Booklet that contained, among other things, their own commemorative ticket. The Result? The impact of communicating on a personal level with their fans was invaluable to the Kaiser Chiefs and created a lasting, tangible experience for the fans that began at pre- purchase and continued well past the event. And, because opportunities were provided for groups to book restaurants and accommodation through the PURL, additional revenue was gained through hospitality advertising.
  • 29. World Police and Fire Games In May of 2009, Contac Services provided personalized websites for athletes participating in 2009 World Police and Fire Games. “With 10,500+ athletes, 65 sports and more than 50 venues, our PURL allowed us to not only provide one-to-one, customized communication to our participants around the world, but it also delivered our e-commerce solution too. We couldn't have done it without you! Thank you to you and your team for your initiative, superior project management skills and your excellent customer service throughout!” Stuart H. Ballantyne Chief Executive Officer BC 2009 World Police & Fire Games
  • 30. mywurld™ Retail Looking for cross-selling opportunities? mywurld™ Retail will keep you connected to your customers long after their initial purchase.
  • 31. mywurld™ Retail Our retail customers include household appliance manufacturers. They depend on the PURL technology of mywurld™ Retail to connect with their customers through every step of their purchase. Benefits include: • Reminding your customers of warranty information • Service and parts information • Product FAQs related to their specific purchase
  • 33. mywurld™ Financial Looking to personalize your client’s portfolio? mywurld™ Financial will allow financial organizations to speak to every customer individually. Customized PURLs will feature information including: • Monthly financial summaries • Fund changes • Portfolio x-ray • Potential purchasing opportunities • Description of funds
  • 34. mywurld™ - quick facts Mobile ready for Blackberry, iPhone, and Android Opportunity to share your PURL via any social media site Opportunity to drive incremental advertising revenues with targeted advertising Future global deployment in multiple languages and currencies Ability to configure and control the branding, user interface and design A PURL never expires and can be updated at anytime Customize by customer, graphics, messaging, advertising, promotional offers and information
  • 36. Travel Agent Desktop The “TAD” is Contac’s B2B travel platform that provides travel agents with a “one stop” shopping experience for: Ordering supplier printed brochures Accessing electronic brochures and marketing materials Accessing key content providers like RBC Insurance Sending and receiving PURLs Accessing the Digital Asset Management Platform Integrated Web Store Front for one stop shopping The TAD is accessible by every retailer in Canada and co-branded for major partners including: Marlin Sears Ensemble Flight Centre Carlson Wagonlit Travel Uniglobe
  • 37. Travel Agent Desktop Each enhanced itinerary (PURL) is both emailed to the travel agent and/or traveler and deposited to the travel agent’s wallet within the mywurld™ dashboard. This dashboard can be embedded into any travel agency platform and provides the agent with the full status of itineraries, send final PURLs, track customer open rates and view commission statements. The dashboard also provides administrative access to travel agency owners for the management of any configurable components of the customer email and itinerary platform as determined by you.
  • 38. Web Storefront Platform WSF Benefits Distribution Print DAMP Services Supply Chain Management Contac’s Supply Chain Management offering is literally changing the way companies procure, print and distribute everything from business stationary to promotional items.
  • 40. The Platform What is the Contac Web Storefront Platform? WSF is an interactive web portal whereby a user can dynamically customize marketing materials and personalize stationary, place orders and arrange delivery The ‘end-to-end’ platform protects client brand standards, automates the procurement process, tracks and reports all activity, manages inventory, controls print quality and leverages volumes The platform integrates distribution services by consolidating multiple orders into single shipments greatly reducing distribution and storage costs with their just-in-time delivery Hundreds of pre-set templates and designs make ordering and customization easy
  • 42. WSF benefits Efficient Workflow by integrating ordering, template creation, customization, internal approvals, printing and shipping in one cost effective streamlined platform. Built in approval process as needed through email notification to designated personnel prior to the processing of an order. Self Service for affiliated offices, branches or company divisions to conveniently order branded marketing materials online. On Demand for relevant marketing collateral produced on demand and just in time for multiple distribution channels and individual customers. Personalized to execute dynamic, personalized marketing campaigns from inception to delivery by cost effectively producing customized marketing collateral exactly when you need it.
  • 43. Case Study: Grand & Toy Grand & Toy is a large Canadian office supplies chain. In 2010 Contac expanded its strategic partnership and launched the Online Brand Manager (OBM). The OBM is an end-to-end solution that enables G&T clients to order stationery and marketing collateral via an online platform. Benefits: Currently 66 live sites providing service to over 80 clients, with over 100 estimated for 2012. Seamlessly integrated with G&T's Enterprise systems initiating single sign-on and automated invoicing. Fully integrated with Contac’s distribution and fulfillment systems allowing for consolidation of shipments and overall cost savings to end clients. Control of entire supply chain across the country for G&T clients by leveraging G&T client based and Contac's infrastructure. OBM facilitates self-service and capable of printing personalized, print-on- demand and inventory items. OBM is seamlessly integrated with G&T enterprise systems including grandandtoy.com, ordering and accounting systems, promoting efficient workflow
  • 45. Distribution Distribution Centers Three state-of-the-art distribution facilities across Canada strategically located in Toronto, Vancouver and Montreal totally 250,000 square feet Our distribution facilities can fulfill to any location in North America with satellite warehouses in Buffalo and Blaine Distribution fully integrated with Web Store Front and Print Facilities with visibility of orders throughout the fulfillment process Contac’s Toronto facility is the only facility in Canada to be Level 1 certified by Visa
  • 46. Distribution Direct-to-Store Distribution Direct to your distributers with advance shipping notification Full life-cycle order tracking. Customizable user interface. Direct-to-Consumer Full PPTL solution for up to 250 skus Full tracking capabilities for all shipments Orders Processed Annual Volume of 1.3+ million orders More than 500 million pieces Over 400 satisfied clients
  • 47. Distribution At Contac…people make the difference! Client Service representatives assigned to each client Introduction of new products Delivery of reporting & best practices to reduce overall client spend Creation and delivery of business reviews & business plan Our team is also experienced in: Bulk & reorders distribution Tradeshow distribution including POS displays brochures, kits, hand-outs Kitting and labeling
  • 48. Reporting Features of Client Services Real time inventory mgmt system Orders can be placed for stores, consumers and trade shows Inventory usage reports Stock transfer and product receipting Low inventory management Benefits of Client Services Complete Inventory Management System Reports include all warehouses Reports can be analyzed on-line or downloaded into multiple formats Available 24/7 on-line
  • 49. Pick and Put to Light (PPTL) Pick and put to light systems (PPTL) are the most cost-effective means of providing dramatic improvements in warehouse productivity and picking accuracy. Our PPTL system not only allows you to manage your inventory more effectively but it also allows your stock to be replenished through a direct- to-store, auto-replenishment channel. • Mathematical algorithm creates most efficient pick sequence based on product volumes • Light displays indicate product and order quantities thereby reducing potential for errors • Processing time streamlined by analyzing volumes in each group of orders to determine pick and order sequence Watch our video to • Autoship to anywhere across North America learn more • Benefit from substantial reduction in labour over traditional processes
  • 50. Case Study: Blackhawk Network Blackhawk Network, a subsidiary of Safeway Inc., is a prepaid and payments network, a market leader in card-based financial solutions and the largest provider of third-party prepaid cards. By adapting our own technology, we were able to implement a stock and replenish system that met strict criteria for product fulfillment throughout North America. The process of creating a new system for Blackhawk substantially reduced development costs and time. It only allowed Blackhawk to manage its inventory more effectively, but also allowed stock to be replenished through a direct-to-store, auto-replenishment channel. The resulting logistics system was flexible and enabled the synchronization of inventories between Blackhawk and Contac in real-time. To date the system has been rolled out to approximately 15,000 locations. "For me to be able to look back over the last several months (not years, months) and take perspective on what we've been able to accomplish already, it's really quite satisfying and impressive.'“ – Charlie Piper, SVP, Blackhawk Operations
  • 52. Offset Print Services Offset Printing Services MAN Roland 700 – 6 color, 40” offset press with in-line coater MAN Roland 500 UV Hybrid – 4 color, 29” offset press with in- line coater Halmjet - 2 color perfecting envelop press Halmjet - 4 color envelop press ABDick 375 with T51 Head (x2) Head short run offset press
  • 53. Digital Print Services Digital Printing Services 2 Kodak NexPress S3000, 5 color presses with 5/5 production, dimensional printing, watermarking and high gloss finishing capabilities 2 Xerox iGen3 Model 90 - 4 color presses, 4/4 production with in-line finishing 1 Xerox iGen3 Model 110 - 4 color presses, 4/4 production with in-line finishing
  • 54. Other Services Bindery Services Cutting, thermography, perfing, scoring, creasing, die-cutting, padding, foiling, folding, wiro, saddle stitch, perfect binding and photo books Mail & Email Services Design, list management, labeling, production, mailing worldwide, tracking, reporting Stock options FSC stocks, specialized stock for products such as POP
  • 56. Digital Asset Management A version Allows sharing controlled Customer of Digital Assets archive of Digital Admin/Design across different Assets Portal systems Digital Asset Contac Print Contac Design Management Platform Platform Platform DB Digital Assets include: • Imagery (Logos, Photos) Allows Customer • Fonts & Font Styles collaboration of WEB Portal Digital Assets • Graphics & Graphic Styles DB amongst • Text Content workgroups • Document Templates
  • 57. DAMP Features Scalable enterprise digital asset system WEB Browser interface: user/admin User group security policies, strong password control Supports any file format Supports multiple regions (Dev/UAT/Production) Multi document type search/index support Set of Web Services for customer portals Standard Web portal which is customizable Image conversion (Photoshop engine/Lead Tools) Colour management Version control (order any image version) Built using .net & MS SQL Server
  • 61. What our mywurld™Customers are Saying…. “The Contac team continuously meets and exceeds our expectations, and provides our company with opportunities that we would otherwise not experience. We'd have absolutely no hesitation in recommending any of Contac's leading edge services to any company that is looking for a true partner.” Joanna Buckingham Senior Marketing Manager, Brewster Inc. “We want to take this opportunity to let you know one of the legacies we have to report is our experience working with Contac Services and the PURL. With 10,500+ athletes, 65 sports and more than 50 venues, our PURL allowed us to not only provide one-to-one, customized communication to our participants around the world, but it also delivered our e-commerce solution too. We couldn't have done it without you! Thank you to you and your team for your initiative, superior project management skills and your excellent customer service throughout!” Stuart H. Ballantyne Chief Executive Officer, BC 2009 World Police & Fire Games “The personalized Avril Lavigne concert guide was an enormous undertaking, the first of its kind in the music industry, and Contac's knowledgeable team provided support throughout the entire development process, ensuring we met deadlines while delivering a quality product to Avril fans.” Nettwerk Music Group
  • 62. What Our Web Storefront and Supply Chain Customers Are Saying… Grand & Toy has chosen Contac Services to be a strategic business partner in the design and implementation of our web-based, customer-facing, procurement platform for our services of print, promotional and marketing solutions. Contac complements our business model as it provides a sophisticated combination of software, customer service and distribution, bringing forth the benefits of an integrated solution. The outcome drives an offering that is dynamic, scalable, flexible and easy for our customer to do business with G&T. Along with its sophisticated technologies, Contac will bring forth timely marketing solutions to enable success for any organization looking to drive a clear marketing solution. Throughout our partnership Contac has proven itself to be accommodating and flexible every step of the way. They understand our requirements as well as our needs to bring forth leading edge solutions. Ann Hazelton Director of Imaging Grand & Toy To read more testimonials click here
  • 63. What Our Web Storefront and Supply Chain Customers Are Saying… Contac Services has a long history dealing with Visitors' Choice guides, but since I have started working here, we have really begun to utilize the range of services offered to clients. We’ve been introduced to new levels of service by helping to facilitate a web ordering system that has received many compliments from our distribution partners. We are now able to fulfill orders more quickly and with greater accuracy than ever before. This has led to using Contac Services for more of our distribution. Recent expansion of the print section of Contac's business led to Contac assisting us with printing our business cards and quoting on production of our guides. They are always proactive in expanding our business relationship and providing high quality service when providing web or print services. Thank you for your excellent service, and I look forward to dealing with you in the future. Victoria Gibson Publishing Support Executive Visitors' Choice Publications To read more testimonials click here
  • 64. Announcements and Accolades Contac Wins 2011 CAMSC CATA Innovation Through Technology Award October 4, 2011 Contac's CEO Wins B.C. New-Canadian Entrepreneur Award for Technology May 31, 2011 Ensemble Travel® Group launches one source solution incorporating Contac's eConcierge™ and Travel Agency Desktop Solution platforms November 16, 2010 Contac's World Class Print Division awarded G7 Master Printer Certification November 5, 2010 Contac enhances eConcierge™ platform with Canadian Tourism Commission content July 29, 2010 Contac Expands One-Source Procurement Platform May 11, 2010 Flight Centre takes off with Contac's innovative eConcierge™ platform March 19, 2010 Contac Launches Revolutionary New Supply Chain Procurement Platform January 19, 2010