This talk by Tina Rosenberg was given to Content Strategy Philly on July 30th, 2014.
The reigning myth of journalism is that its mission is to reveal society's problems. But every problem that's widely shared has people trying to solve it -- and journalism doesn't notice. Can we blame the public for its apathy and cynicism?
Journalists need to broaden the narrative to include rigorous coverage of how people are responding to problems, what's working, and why. Journalism exists to provide society with the information it needs to correct itself. To do that job well, journalists need to tell the whole story.
9. To legitimize and spread the practice of solutions
journalism—rigorous reporting about responses to
social problems and their associated results
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Our Mission
10. Chicago and Fayetteville (NC) have among the highest
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rates of violent crime rates in the U.S.
11. A special series in the Chicago Tribune aims to “document
how gun violence shocks and destabilizes neighborhoods”
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12. A Fayetteville Observer series about the issue takes a
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different approach
It covers local problems, but also looks for effective models in other cities
22. Solutions journalism is also not a movement
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Citizen journalism
Public journalism
Civic journalism
23. In Oct 2013, the Seattle Times launched Education Lab, a
year-long project to cover solutions in education
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24. The Whole Story
1. It’s good journalism
• Makes journalism stronger and more complete (tells the
whole story)
• Strengthens traditional problem-focused stories by making
the problem starker
• Fresh, audience-friendly approach to stories often dismissed
as “too depressing”
26. The Whole Story
2. It can engage the audience
• The story is likely to be fresher
• More likely to be shared on social media
• Makes audience feel powerful, less likely to tune out
27. Findings from a 2008 Associated Press study of
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young adults
•“News fatigue brought many of the participants to a
learned helplessness response.”
• “Over and over, the negativity of news added to the
desire to tune out.”
•When people think something can be done about a
problem (even something modest), they are more
receptive and attentive to the information
28. The Whole Story
Results from A/B testing
59%
52%
47%
35%
22%
36%
28%
22%
70%
60%
50%
40%
30%
20%
10%
0%
“I felt inspired
and/or optimistic
after reading the
article” *
Would read
more articles
from the same
newspaper **
Would get
involved in
working toward
a solution **
Would share the
article **
Solutions
story
Non-solutions
story
* Agree or strongly agree
** Somewhat likely or very likely
29. The Whole Story
3. It can be high-impact
• Can lead to more constructive and less divisive conversations
• Advances the public discourse
• Introduces models for change
30. The Whole Story
•“The solutions stories….probably got the most feedback
and they were the most controversial -- I think, in part,
because they ruffled the feathers of providers in this
community….
•(They) were probably the meatiest of all of the stories in
the series. Those were the ones that sparked the most
conversation here about what we can do differently and
what we are not doing now.”
- Rhiannon Meyers
Corpus Christi Caller-Times
Cost of Diabetes series
31. The Whole Story
Excessive cynicism = misdemeanor
Excessive gullibility = felony
32. Solutions journalism is reporting on something
that’s happening now, and the effects it is
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producing
33. The Whole Story
The 10 Questions
1. Does the story explain the causes of a social problem?
2. Does the story present an associated response to that problem?
3. Does the story get into the problem solving and how-to details?
4. Is the problem solving process central to the narrative?
5. Does the story present evidence of results linked to the response?
6. Does the story explain the limitations of the response?
7. Does the story convey an insight or teachable lesson?
8. Does the story avoid reading like a puff piece?
9. Does the story draw on sources who have a ground-level
understanding, not just 30,000 foot expertise?
10. Does the story give greater attention to the response than to a
leader/innovator/do-gooder?
35. When should I look for a solutions story?
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The problem is widely shared
A key cause of the problem is widely shared
Actors in a comparable situation have found
newsworthy responses to that key cause
36. The Whole Story
I can’t find a solutions story!
Search more broadly – or more narrowly
Look for a solution to the small slice of the problem
that most affects your area
Define “solution” down; it doesn’t have to be the
solution to the problem
37. The Whole Story
Vetting a solutions story
It doesn’t have to be the best solution
It doesn’t have to be 100% successful….or even 50%
It just has to be a good story
Tell the reader about its limitations
38. Solutions stories have characters…
…but the story is what the characters are doing:
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Show them trying to solve a problem
Show the results they’re getting
Show how this differs from what others do
Show what can be learned from it
39. The Whole Story
Solutions stories have tension…
…but the tension isn’t from the clash of two sides, or
“will they succeed?” It’s from:
How will they solve this problem?
How do they overcome the obstacles in their way?
40. The Whole Story
The 5 W’s plus H
Who, what, when, where, why…..and how
Details add interest and credibility
Our hero
41. The Whole Story
Covering a specific program
A solutions story is a
good way to catch
readers who might skip
over a more traditional
report on a “too
depressing” issue
Fayetteville Observer: A second
chance for a violent 16-year-old
42. The Whole Story
Covering a specific program
“Educare’s operators
seek to demonstrate––
to policymakers and
the public––effective
strategies to stop poor
children from falling
behind.”
43. The Whole Story
Covering new initiatives
A new, unproven, idea
can be a solutions story
just lay out the
evidence and tell the
listener why you’re
doing the story
44. The Whole Story
Covering academic studies
Academic studies can be
covered in a brief note –
or they can be the
foundation for a major a
reported feature
45. The Whole Story
Quickies
If the problem is
widely known, you
can spend a sentence
on it and go right to
the response. Here’s a
solutions story in 576
words
46. The Whole Story
Data-driven stories
Look for the positive
deviant. Kentucky residents
greatly increased physical
activity between 2001 and
2011. How?
47. The Whole Story
Comparing two examples
Keegan Kyle in the OC
Register looks at Santa
Ana’s failed efforts to
deal with prostitution –
and a successful strategy
in nearby Anaheim
“We think there are three main components that make the case for doing solutions journalism. First, it’s good journalism.”
Problem starker. No longer can we say it can’t be done.
Draw out the first point a little more. Editor right. Nothing new in people in Malawi dying. This was new.
Nobody tweeted the story. But this is the kind of story that would be widely tweeted, facebooked, shared today.
Powerful – instinctive. We all know people tell us don’t’ read the news – just makes them want to go to bed and pull the covers over their heads. But also research.
Study: June 2008. A New Model for News: Studying the deep structure of young-adult news consumption
Affects whether they read other stories.
“We recently helped design a study in consultation with the Engaging News project at the University of Texas to test whether solutions-oriented stories have a differential effect on readers than non-solutions oriented stories. Survey Sampling International found 750 people to read one of two versions of articles on similar topics. After they finished reading, they were asked to answer a few questions. We were amazed to find that people who read the solutions-oriented version of the article were more likely to share it on social media, read more articles in this paper, become involved themselves in working toward a solution, and feel inspired. All of these findings have statistical significance. The researchers who ran this project are in the process of finalizing a paper that will discuss this.”
with regards to the point about advancing public discourse, you could mention that the tone of comments on Ed Lab stories is more constructive, less divisive, according to ST’s Community Engagement editor
40 part series with three solutions stories about how other places dealing with diabetes. Amarillo, Trenton, Rhode Island
NEXT: NOT KOSHER
Problem can be widely known but causes are hidden – you’re exposing hidden causes
Or problem is initially not widely known, but reader by the end is familiar with it.
Newsworthy – successful or not