Service development to simplify for businesses and entrepreneurs - Inga Otmalm/ Monica Grahn
1. Service development to simplify for
businesses and entrepreneurs
Corporate Registers Forum 2015
Inga Otmalm/ Monica Grahn
Bolagsverket
(Swedish Companies Registration Office)
2015-03-
4. Sundsvall, a town in the middle of Sweden
.
Sundsvall – a beautiful town in the middle of Sweden
5. • Registration authority for Swedish companies
• Registration authority for corporate mortgages
• Swedish trade and industry register
• An important source of information
• Sells information on business enterprises
• Completely fee - financed
• Turnover 477 million Swedish kronor
• 545 employees
Bolagsverket
7. The Swedish government wants to..
• increase the number of people working and reach the lowest
unemployment in EU in 2020.
• continue to focus on better conditions for companies that are key
players in job creation.
Sweden should become the best in the world exploiting the
opportunities of digitisation !
Simplify for companies
• Policy's that focus on simplicity and security for small and medium-
sized companies are important for achieving the goal of having the
lowest unemployment in the EU.
• Simplify for companies is one method to get more people to start
and grow their businesses.
8. 2015-04-24
Strategies
• We provide customer-friendly and efficient
(e-)services on the basis of customer needs:
fast, easy and right.
• We will and need to collaborate with other
authorities to achieve user-friendly services
• We have knowledge of the entrepreneur's
processes and life events
10. February
2013
Verksamt.se
- Information about starting and running a business
The Swedish Business Link to Government –
verksamt.se - is a collaboration among 6
authorities:
• Swedish Public Employment Service
• Swedish Companies Registration Office
• Swedish Social Insurance Agency
• Swedish Tax Agency
• Swedish Agency for Economic Regional Growth
• Swedish Customs
The goal is to make it as easy as possible to start and run a business.
The ambition is to involved more authorities, municipalities etc. in
future development.
11. Verksamt.se
A solution based on user needs.
Following the business lifecycle.
2011-03-04
The Swedish Business Link to Government
12. 2015-04-24
Products and services
• Business registration for agents (FFO)
• Business registration for companies (RFB)
• ..
• Search for company information
• The Trade and Industry Register
• European Business Register
• Statistics on companies and associations
• Official Gazette
• ..
15. Service for
identification
Service for signatory
power
LegitimationAuthentication
Future business
Existing business
API E-services
Fullmakts-
service
Authority C
E-service
Authority B
Receiving
service
Authority A
Mina
meddelanden
Swedish Tax Agency
Authority register
Basic information
Enterprises
SKV
BOL
X
Reporting
requirement
register
SKV
BOL
X
Authority register
Business system
SKV
BOL
X
Authority business system
Connected authorities
4
Digital meetings
4Digital meetings - sectoral
example verksamt.se
Digital meetings – authorities Digital meetings – private actors
Service
catalogue
Information and services
Information
exchange
catalogue
Verksamt.se
- My basic information
- Search & find requirements
- Checklist & guide tool
- My important dates
Service for reporting
requirements
- Reporting requirement register
- Metadata about requirements
Basic information on
enterprises
- Composite service
Service for notification
- Calender reminder
18. • 450 000 sq.km.
• Population 9,5 million
• 23 persons/sq.km.
• Stockholm, pop. 2 000 000
• Gothenburg, pop. 900 000
• Malmö, pop. 650 000
• 21 counties/290 municipalities
• 93 % Access to the Internet at
home
• 86 % Access to broadband at
home
• 5 % Never used a computer
Gothenburg
Malmö
Stockholm
Sweden
20. 23 Ministries
Ministry of Culture
Ministry of Defence
Ministry of Finance
Ministry of Rural Affairs
Prime Minister's Office
Ministry of Education
The Ministry for
Foreign Affairs
Ministry of Health
Ministry of Justice
E
Ministry of Enterprise
Ministry of the
Ministry of Employment
The Government is not
allowed to intervene in
decisions taken by an
government agency, nor
tell how to decide in a
certain case.
(The Constitution of
Sweden)More than 250
autonomous
agencies
22. 2015-04-24
Så enkelt som möjligt
för så många som möjligt.
As easy as possible for so many
as possible
IT in the service of people
23. 2015-04-24
17governmentalagenciesgotthechallengingtask…
The eGovernment Delegation
The Swedish Tax Agency
The Swedish Customs
The Swedish Associationof Local
Authorities and Regions
The Swedish Agency for Economic
and Regional Growth
The Swedish Transport Agency
The Swedish National
PoliceBoard
The Swedish National ArchivesThe Swedish Civil
Contingencies Agency
The Swedish Migration Board
The Swedish mapping, cadastral and
land registration authority
The Swedish Employment Agency
The Swedish Companies
Registration Office
The Swedish Social
Insurance Administration
The Legal, Financial and
Administrative ServicesAgency
The Swedish PensionsAgency
Swedish Board forStudy Support
24. Need for a delegation
• Autonomous Government Agencies
• Duplication of work occurs
• Governance and inter-agency coordination
needed
• Increase the efficiency
• Develope more user-friendly interfaces for
eServices
25. 2015-04-24
Goals & Purpose
• Simplify life for individuals and
businesses.
• Smarter and more transparent
public sector supports
innovation and participation.
• An effective and more efficient
public sector.
26. 2015-04-24
Important pieces and challanges
• Coordination
– Processes
– Connect and sharing
information
– Standards
– Architecture
• IT
• Information
• Regulations
• Financing
27. 2015-04-24
GOVERNMENT AGENCIES
SHARED INFRASTRUCTURE
PRODUCTS AND CHANNELS
Basic data
business
Basic data
person
Sector PortalsVerksamt.se
Agencies,
municipalities
websites
Data and
Archives
Back-end
Systems
Information
and service
”My power of
attorneys”
”My messages”eID
Etcetera”My e-archive””My cases”
Printed matter
Personal meetings
Telephone
Etcetera
Businesses Citizens
Basic data
GIS
Basic data
…
28. 2015-04-24
GOVERNMENT AGENCIES
SHARED INFRASTRUCTURE
PRODUCTS AND CHANNELS
Basic data
business
Basic data
person
Sector PortalsVerksamt.se
Agencies,
municipalities
websites
Data and
Archives
Back-end
Systems
Information
and service
”My power of
attorneys”
”My messages”eID
Etcetera”My e-archive””My cases”
Printed matter
Personal meetings
Telephone
Etcetera
Businesses Citizens
Basic data
GIS
Basic data
…