5. Customer Conversation Continuum
-3
-2
-1
+1
+2
+3
STATUS QUO
THREATENED
IDENTIFY
NEW NEEDS
DEFINE
SOLUTION
REVIEW
VENDORS
CHOOSE
SOLUTION
TERMS AND
CONDITIONS
DIFFERENTIATION
MAXIMIZATION
Create Value
Elevate Value
Capture Value
8. GET THE FIRST ‘YES’
YOU
60%
NO
DECISION
ENGAGE
WHY CHANGE?
MISSING!!
WHY YOU?
THEM
9. 74 %
BUYING VISION
-3
26 %
BAKE-OFF
-2
Status Quo
Threatened
Identify
New Needs
-1
Define
Solution
“Why Change?”
• Make the status quo unsafe
• Define new set of needs
• Align w/ your Strengths
DISTINCT POINT OF VIEW
+1
+2
Identify
Viable Vendors
Review
Approaches
+3
Make
Decision
“Why You”
• Here’s what you say you need
• Here’s what we do different
• Here’s the benefit you will get
COMMODITIZED CONVERSATION
11. Creating a Buying Vision
NEEDS
Distinct Point
of View
UNCONSIDERED
NEEDS
UNKNOWN
STRENGTHS
Identified
Specified
Commoditized Conversation
CAPABILITIES
12. Under-Valued
Didn’t appreciate…. The
problem is as big or coming
as fast as you say?!
Un-Met
Didn’t realize… there was
even something to fix that
issue or annoyance?!
Unknown
Didn’t know… that was a
problem I was having until
you pointed it out?!
12
14. Customer Conversation Continuum
-3
-2
-1
+1
+2
+3
STATUS QUO
THREATENED
IDENTIFY
NEW NEEDS
DEFINE
SOLUTION
REVIEW
VENDORS
CHOOSE
SOLUTION
TERMS AND
CONDITIONS
DIFFERENTIATION
MAXIMIZATION
Create Value
Elevate Value
Capture Value
18. EXECUTIVES
VALUE 4X MORE
PRODUCT KNOWLEDGE
AVERAGE
COMPANIES
FOCUS
MORE
88%
PROFICIENT
BUSINESS
VALUE
GAP
BEST IN
CLASS
FOCUS 2X
MORE
BUSINESS EXPERTISE
4X LESS
LIKELY
24%
PROFICIENT
23. Customer Conversation Continuum
-3
-2
-1
+1
+2
+3
STATUS QUO
THREATENED
IDENTIFY
NEW NEEDS
DEFINE
SOLUTION
REVIEW
VENDORS
CHOOSE
SOLUTION
TERMS AND
CONDITIONS
DIFFERENTIATION
MAXIMIZATION
Create Value
Elevate Value
Capture Value
32. Customer Conversation Continuum
-3
-2
-1
+1
+2
+3
STATUS QUO
THREATENED
IDENTIFY
NEW NEEDS
DEFINE
SOLUTION
REVIEW
VENDORS
CHOOSE
SOLUTION
TERMS AND
CONDITIONS
DIFFERENTIATION
MAXIMIZATION
Create Value
Elevate Value
Capture Value