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Best Practices for Managing SaaS
Applications

February 29, 2012
Agenda
•   Facts about SaaS
•   Best Practices
•   Demo
•   Q&A
Housekeeping
• Presentation will last 45 minutes
• Submit questions via the chat window
• Slides will be made available tomorrow
Featured speaker

             Oren Elias
             CEO
             Correlsense
FACTS ABOUT SAAS
Fact 1: SaaS market is growing fast

                          2014: $40B




SaaS market $40 billion by 2014, 34% of new biz software
                                 - IDC research
Salesforce.com
• In Q4 2011
  – Revenue: $600M
  – 100 deals >$1M
  – Nine deals > $10M
           - Zdnet Feb 24, 2012
Fact 2: SaaS adoption is growing
• Google Apps: 40 million active users
Fact 3: Yet SaaS is not always easier

“Large organizations still prefer on-
premises or hosted applications due to
process complexity, data integration
requirements, advanced analytics and the
need for industry functionality”
                       - Gartner Nov 2011
Fact 4: SaaS changes IT’s role
• What is IT’s role?
• Should IT be bypassed?
• How should IT work with SaaS vendors?
BEST PRACTICES
1. See the big picture
•   Define requirements
•   Functionality
•   Data security
•   Stakeholder buy-in
•   Change management
•   Identify gaps
2. Plan in advance of all needs
•   Compliance
•   Business Intelligence
•   Integration
•   Security
Compliance - Cloudlock
• Cloud data protection solution
• Protects data in Google Apps
• Reduces risk and liability
BI for SalesForce - GoodData
• BI Platform as a Service
• Quick integration
• 11,000 businesses
Security – Ping Identity
• Cloud identity management solutions
• Secure and standards-based
• Centralized cloud access control
Integration - Jitterbit
• Data integration
• Between cloud, SaaS, and on-premise
• Low cost and easy UI
3. Plan for application support
4. Tools to measure performance
5. Today: SLAs mean little




                       You!
Example: Gmail outages
Response time vs. uptime
• Uptime doesn’t give full story
• Ask for metrics that are based on response time
6. Need tools for SaaS and on premise
7. APM tool to manage and monitor
• Clip art
End-User Experience Monitoring
Dashboard for Application Owners
Know what is slow
Compare performance over time
Track Performance
Across Geographies
Automated Reports
To Summarize
• To manage SaaS effectively:
  – See the big picture
  – Plan in advance for all needs
  – Plan for application support
  – Tools to measure performance
  – Today: SLAs mean little
  – Need tools for SaaS and on premise
  – APM tools to manage and monitor
Questions?




More information:
info@correlsense.com
www.correlsense.com/demo
www.real-user-monitoring.com     Get your free copy
                               SharePath RUM today!

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Best Practices for Managing SaaS Applications

Notes de l'éditeur

  1. Some other points to remember: what tech skills are needed? How to manage the SaaS deployment? Who is responsible for what? How do you make IT more service-centric?