The document outlines best practices for managing SaaS applications. It begins with facts about the growing SaaS market and adoption trends. It then discusses challenges of SaaS for large organizations and the changing role of IT. The main section covers best practices such as defining requirements upfront, planning for integration, security, compliance and ongoing support needs. It emphasizes the importance of tools to measure performance across applications, geographies and over time to effectively manage SaaS. The presentation concludes with a question and answer segment.