EMC’s Documentum platform is arguably one of the most complex, highly customized and challenging systems for IT professionals to manage. Gaining visibility into the performance of the various servers across the Documentum environment is challenging but crucial; and maintaining performance monitoring thresholds during customization projects is a severe headache. Furthermore, how do you ensure you are getting the true performance picture inside Documentum’s infrastructure? And how could you possible plan for complex integration and migration projects without it? Join Correlsense and Portford Solutions Group for an online seminar which will offer solutions to these key issues. During this session we will discuss: -Best practices for successful Documentum integration projects -Managing migration projects successfully with the right data -The best tools to gain visibility across the entire Documentum environment

1. New Strategies for Successful Documentum
Integrations, Migrations and Performance Management
June 27, 2012

2. Agenda
1. Documentum challenges
2. Strategies for success
3. Case study
4. Summary/Q&A

3. Housekeeping
• Presentation will last 30 minutes
• Submit questions via the chat window
• Slides will be made available tomorrow

4. Featured speakers
Bruce Bolton
Exec VP, Technology and Consulting
Portford Solutions Group
Tom Batchelor
Senior Solutions Architect
Correlsense

5. DOCUMENTUM CHALLENGES

6. Two main challenges
• Low-level system monitoring
• System troubleshooting

7. Documentum architecture
• Multi-tiered and multi-server environments
• Small environment servers
• Large environment servers

8. Small environment servers
• Web
• Transformation
• Content server/
database server
• Full-text server

9. Large environment servers
• Have high availability build in
• Multiple instances of servers
for load balancing

10. Configuration architecture
• Click from WebTop can travel through many tiers
• Several systems are customized
- Java Methods and WebTop customization
- Type Based Object (TBO)
- Server Based Object (SBO)

11. Configuration features
• Customization methods provide hooks into
document actions
• Action before and after the customizations
• Servers can call different parts of the customizations

12. Monitoring challenges
• Load balancing – production operation
• Temporary load balancing – document migrations
• Problem root-cause
• Analysis
• Request source

13. STRATEGIES FOR SUCCESS

14. 1) Start with design
• Understand the nature of user requests
• When sizing server, consider customizations
• Impact of migrations
• Implement roll-back

15. 2) Ramp up vs normal production
• Work with business on ramp-up time
• May differ from normal production
• Ramp-up may include
-Additional usage
-large scale document migrations
• Identify areas/time requirements

16. 3) Analyze results
• Bottlenecks do not always mean more
server horse-power
• Look at customizations processing time
• Refine configurations and customizations

17. 4) Monitor continuously
• Once refinements made, continue monitoring
• Analyze performance against user requests….they
may change!

18. CASE STUDY

19. Large transportation firm in UK
• Documentum installed for 9 years
• Systems updated several times
• Performance was slow
• Needed to migrate

20. Challenges
• EMC offered only out of box support
• Documentum used across business
• Problem in the content server - hard to monitor

21. Solution - application performance management
• See inside DQL
• Easy to implement – saw data immediately
• Visibility into content server and WebLogic

22. SLA dashboard
All WebTop transactions are
listed, along with response
times and SLAs

23. Transaction model
Transaction Model shows the
full breakdown of the different
tiers involved
Slide 23

24. Drill down
Drill down to specific
components, here we can see
the SQL to Oracle from the
Content Server
Slide 24

25. SLA analysis
SLA Analysis across all tiers in
the Documentum application

26. Transaction instances
Individual Instances of
transactions available for further
investigation and drill down
Slide 26

27. Transaction sequence view
Here we can see just how busy a
Documentum transaction is
Summary tier breakdown available
for this specific request
Slide 27

28. Transaction tree view
All calls to the Documentum Where Documentum Query
Content server API are visible Language (DQL) is used, this is
extracted and displayed in the
transaction tree
The resulting SQL is shown in context
Slide 28

29. Issues shown in context
Here we can see there is some
chattiness to the Oracle DB, in
context with the DQL statement
and the original transaction
Slide 29

30. Topology map
Topology Map shows
connections among the
application components
Slide 30

31. OLAP visibility
SharePath Business Intelligence
view shows where time is spent
within the application components
Slide 31

32. OLAP drill down
OLAP allows for drill down, in this case
see the time for each type of SQL
against the Oracle DB
Slide 32

33. Summary
• Architecture is complex
• Monitoring performance is challenging
• To succeed:
- Start with design
- Ramp up vs. normal production
- Analyze results
- Monitor continuously
• DocuNECT and SharePath
provide answers

34. Portford Solutions Group
• Complete document mgmt. service provider for 12 years
• Deep experience in Documentum application development
• Developed migration app for Documentum - DocuNECT

35. Correlsense
• APM solutions for IT Operations
• Supports Documentum, Oracle, SOA and more
• Customers include:

36. Questions
Contact Portford Solutions Group: Contact Correlsense:
http://www.portfordsg.com/ www.correlsense.com/demo
support@portfordsolutions.com www.real-user-monitoring.com
sales@portfordsolutions.com info@correlsense.com
.