SlideShare a Scribd company logo

E-CRM and Amazon

•Download as PPTX, PDF•
•
C
Craymz18

A brief look at how the key features of Customer Relationship Management have shaped the world of electronic relationship building.

BusinessTechnology
1 of 11
Acquiring And Retaining Customers Loyalty/Satisfaction/Delight Customer Retention Customer Lifetime Value (CLV) Technology/Database/System Call-centre Operations Service Recovery Eliminating Unprofitable Customers
Relationship Marketing: Permission Marketing “Ladder of Loyalty” “Contact Strategy” Database Marketing
Customer development Mass Customization through website Online Service Facilities Managing E-mail Listing Service Quality Enabling E-mail Multi-Channel Customer Marketing Experience Data Mining
Access
E-CRM and Amazon

Recommended

Marico - Over the wall Case Competition 2018 PPT
Marico - Over the wall Case Competition 2018 PPTMarico - Over the wall Case Competition 2018 PPT
Marico - Over the wall Case Competition 2018 PPTBhargava Ram
 
Crm in Amazon
Crm in AmazonCrm in Amazon
Crm in AmazonPriyanka Awasthi
 
Apple pay
Apple payApple pay
Apple payHelal Al-Helal
 
Presentation on Customer Lifetime Value
Presentation on Customer Lifetime ValuePresentation on Customer Lifetime Value
Presentation on Customer Lifetime ValueKisorkumar Varadarajan
 
Amazon ppt
Amazon pptAmazon ppt
Amazon pptaftabssm
 
Customer loyalty programme Reliance Retail Limited
Customer loyalty programme Reliance Retail LimitedCustomer loyalty programme Reliance Retail Limited
Customer loyalty programme Reliance Retail LimitedHITESH BHARTI
 
CRM Strategy and Implementation
CRM Strategy and ImplementationCRM Strategy and Implementation
CRM Strategy and ImplementationLoaded Technologies
 
Omnichannel Marketing
Omnichannel MarketingOmnichannel Marketing
Omnichannel MarketingDave Birckhead
 

Recommended

Marico - Over the wall Case Competition 2018 PPT
Marico - Over the wall Case Competition 2018 PPTMarico - Over the wall Case Competition 2018 PPT
Marico - Over the wall Case Competition 2018 PPTBhargava Ram
 
Crm in Amazon
Crm in AmazonCrm in Amazon
Crm in AmazonPriyanka Awasthi
 
Apple pay
Apple payApple pay
Apple payHelal Al-Helal
 
Presentation on Customer Lifetime Value
Presentation on Customer Lifetime ValuePresentation on Customer Lifetime Value
Presentation on Customer Lifetime ValueKisorkumar Varadarajan
 
Amazon ppt
Amazon pptAmazon ppt
Amazon pptaftabssm
 
Customer loyalty programme Reliance Retail Limited
Customer loyalty programme Reliance Retail LimitedCustomer loyalty programme Reliance Retail Limited
Customer loyalty programme Reliance Retail LimitedHITESH BHARTI
 
CRM Strategy and Implementation
CRM Strategy and ImplementationCRM Strategy and Implementation
CRM Strategy and ImplementationLoaded Technologies
 
Omnichannel Marketing
Omnichannel MarketingOmnichannel Marketing
Omnichannel MarketingDave Birckhead
 
DELL supply chain management
DELL supply chain management DELL supply chain management
DELL supply chain management Ashwarya Chaudhary
 
Case Study of Metro Cash & Carry on Business Environment
Case Study of Metro Cash & Carry on Business EnvironmentCase Study of Metro Cash & Carry on Business Environment
Case Study of Metro Cash & Carry on Business EnvironmentSandeep Patel
 
Best Buy
Best BuyBest Buy
Best BuyAvani Jain
 
CRM Objectives and Best Practices
CRM Objectives and Best PracticesCRM Objectives and Best Practices
CRM Objectives and Best Practiceswillr7000
 
Omni Channel Strategies for Walmart
Omni Channel Strategies for Walmart Omni Channel Strategies for Walmart
Omni Channel Strategies for Walmart Utsav Parashar
 
New Retail - What can we learn from China
New Retail - What can we learn from China New Retail - What can we learn from China
New Retail - What can we learn from China jeanlucrossignol
 
New Product Launches on Amazon: Tactics and Strategies for a Successful Kickoff
New Product Launches on Amazon: Tactics and Strategies for a Successful KickoffNew Product Launches on Amazon: Tactics and Strategies for a Successful Kickoff
New Product Launches on Amazon: Tactics and Strategies for a Successful KickoffTinuiti
 
Deloitte Case Competition 2013
Deloitte Case Competition 2013Deloitte Case Competition 2013
Deloitte Case Competition 2013ryanamenges
 
Hubspot Case Analysis
Hubspot Case AnalysisHubspot Case Analysis
Hubspot Case AnalysisYemi Adejumo
 
Marico - Over the wall
Marico - Over the wallMarico - Over the wall
Marico - Over the wallRohit Kumar
 
Oscar mayer, Strategic Marketing Planning
Oscar mayer, Strategic Marketing PlanningOscar mayer, Strategic Marketing Planning
Oscar mayer, Strategic Marketing PlanningPrasant Patro
 
United breaks Guitar Casestudy
United breaks Guitar CasestudyUnited breaks Guitar Casestudy
United breaks Guitar CasestudyGangadhara Rao
 
Casper; a case study
Casper; a case studyCasper; a case study
Casper; a case studyHiba shaikh & Varda shaikh
 
Loyalty program
Loyalty program Loyalty program
Loyalty program Tapan Gupta
 
Virgin mobiles pricing for the very first time
Virgin mobiles pricing for the very first timeVirgin mobiles pricing for the very first time
Virgin mobiles pricing for the very first timeSwapnil Soni
 
CRM Strategy
CRM StrategyCRM Strategy
CRM StrategyElijah Ezendu
 
Eileen Fisher Case Analysis
Eileen Fisher Case AnalysisEileen Fisher Case Analysis
Eileen Fisher Case AnalysisPrajakta Talathi
 
Amazon Business Model
Amazon Business ModelAmazon Business Model
Amazon Business ModelVladimir Matovic
 
Amazon supply chain
Amazon supply chainAmazon supply chain
Amazon supply chainParth Thakar
 
Best Buy | Case Study
Best Buy | Case Study Best Buy | Case Study
Best Buy | Case Study Sarthak Anand
 
Airtel Crm
Airtel CrmAirtel Crm
Airtel CrmAbhay Degloorkar
 
Chapter 11 Database and Direct Response Marketing and Personal Selling
Chapter 11 Database and Direct Response Marketing and Personal SellingChapter 11 Database and Direct Response Marketing and Personal Selling
Chapter 11 Database and Direct Response Marketing and Personal SellingAnisa Osariana
 

More Related Content

What's hot

Case Study of Metro Cash & Carry on Business Environment
Case Study of Metro Cash & Carry on Business EnvironmentCase Study of Metro Cash & Carry on Business Environment
Case Study of Metro Cash & Carry on Business EnvironmentSandeep Patel
 
CRM Objectives and Best Practices
CRM Objectives and Best PracticesCRM Objectives and Best Practices
CRM Objectives and Best Practiceswillr7000
 
Omni Channel Strategies for Walmart
Omni Channel Strategies for Walmart Omni Channel Strategies for Walmart
Omni Channel Strategies for Walmart Utsav Parashar
 
New Retail - What can we learn from China
New Retail - What can we learn from China New Retail - What can we learn from China
New Retail - What can we learn from China jeanlucrossignol
 
New Product Launches on Amazon: Tactics and Strategies for a Successful Kickoff
New Product Launches on Amazon: Tactics and Strategies for a Successful KickoffNew Product Launches on Amazon: Tactics and Strategies for a Successful Kickoff
New Product Launches on Amazon: Tactics and Strategies for a Successful KickoffTinuiti
 
Deloitte Case Competition 2013
Deloitte Case Competition 2013Deloitte Case Competition 2013
Deloitte Case Competition 2013ryanamenges
 
Hubspot Case Analysis
Hubspot Case AnalysisHubspot Case Analysis
Hubspot Case AnalysisYemi Adejumo
 
Marico - Over the wall
Marico - Over the wallMarico - Over the wall
Marico - Over the wallRohit Kumar
 
Oscar mayer, Strategic Marketing Planning
Oscar mayer, Strategic Marketing PlanningOscar mayer, Strategic Marketing Planning
Oscar mayer, Strategic Marketing PlanningPrasant Patro
 
United breaks Guitar Casestudy
United breaks Guitar CasestudyUnited breaks Guitar Casestudy
United breaks Guitar CasestudyGangadhara Rao
 
Loyalty program
Loyalty program Loyalty program
Loyalty program Tapan Gupta
 
Virgin mobiles pricing for the very first time
Virgin mobiles pricing for the very first timeVirgin mobiles pricing for the very first time
Virgin mobiles pricing for the very first timeSwapnil Soni
 
Eileen Fisher Case Analysis
Eileen Fisher Case AnalysisEileen Fisher Case Analysis
Eileen Fisher Case AnalysisPrajakta Talathi
 
Amazon supply chain
Amazon supply chainAmazon supply chain
Amazon supply chainParth Thakar
 
Best Buy | Case Study
Best Buy | Case Study Best Buy | Case Study
Best Buy | Case Study Sarthak Anand
 

What's hot (20)

DELL supply chain management
DELL supply chain management DELL supply chain management
DELL supply chain management
 
Case Study of Metro Cash & Carry on Business Environment
Case Study of Metro Cash & Carry on Business EnvironmentCase Study of Metro Cash & Carry on Business Environment
Case Study of Metro Cash & Carry on Business Environment
 
Best Buy
Best BuyBest Buy
Best Buy
 
CRM Objectives and Best Practices
CRM Objectives and Best PracticesCRM Objectives and Best Practices
CRM Objectives and Best Practices
 
Omni Channel Strategies for Walmart
Omni Channel Strategies for Walmart Omni Channel Strategies for Walmart
Omni Channel Strategies for Walmart
 
New Retail - What can we learn from China
New Retail - What can we learn from China New Retail - What can we learn from China
New Retail - What can we learn from China
 
New Product Launches on Amazon: Tactics and Strategies for a Successful Kickoff
New Product Launches on Amazon: Tactics and Strategies for a Successful KickoffNew Product Launches on Amazon: Tactics and Strategies for a Successful Kickoff
New Product Launches on Amazon: Tactics and Strategies for a Successful Kickoff
 
Deloitte Case Competition 2013
Deloitte Case Competition 2013Deloitte Case Competition 2013
Deloitte Case Competition 2013
 
Hubspot Case Analysis
Hubspot Case AnalysisHubspot Case Analysis
Hubspot Case Analysis
 
Marico - Over the wall
Marico - Over the wallMarico - Over the wall
Marico - Over the wall
 
Oscar mayer, Strategic Marketing Planning
Oscar mayer, Strategic Marketing PlanningOscar mayer, Strategic Marketing Planning
Oscar mayer, Strategic Marketing Planning
 
United breaks Guitar Casestudy
United breaks Guitar CasestudyUnited breaks Guitar Casestudy
United breaks Guitar Casestudy
 
Casper; a case study
Casper; a case studyCasper; a case study
Casper; a case study
 
Loyalty program
Loyalty program Loyalty program
Loyalty program
 
Virgin mobiles pricing for the very first time
Virgin mobiles pricing for the very first timeVirgin mobiles pricing for the very first time
Virgin mobiles pricing for the very first time
 
CRM Strategy
CRM StrategyCRM Strategy
CRM Strategy
 
Eileen Fisher Case Analysis
Eileen Fisher Case AnalysisEileen Fisher Case Analysis
Eileen Fisher Case Analysis
 
Amazon Business Model
Amazon Business ModelAmazon Business Model
Amazon Business Model
 
Amazon supply chain
Amazon supply chainAmazon supply chain
Amazon supply chain
 
Best Buy | Case Study
Best Buy | Case Study Best Buy | Case Study
Best Buy | Case Study
 

Viewers also liked

Chapter 11 Database and Direct Response Marketing and Personal Selling
Chapter 11 Database and Direct Response Marketing and Personal SellingChapter 11 Database and Direct Response Marketing and Personal Selling
Chapter 11 Database and Direct Response Marketing and Personal SellingAnisa Osariana
 
Starbucks - Customer Relationship Management
Starbucks - Customer Relationship ManagementStarbucks - Customer Relationship Management
Starbucks - Customer Relationship ManagementVincent Thai
 
Customer Relationship Management (Airtel)
Customer Relationship Management (Airtel)Customer Relationship Management (Airtel)
Customer Relationship Management (Airtel)Ashish Bansal
 
Customer Relationship Management (CRM) In Starbucks 1
Customer Relationship Management (CRM) In Starbucks 1Customer Relationship Management (CRM) In Starbucks 1
Customer Relationship Management (CRM) In Starbucks 1Trevor Prescod
 
Customer Relationship Management practices by Mc Donalds- A case study
Customer Relationship Management practices by Mc Donalds- A case studyCustomer Relationship Management practices by Mc Donalds- A case study
Customer Relationship Management practices by Mc Donalds- A case studyTathagata Mahajan
 

Viewers also liked (9)

Airtel Crm
Airtel CrmAirtel Crm
Airtel Crm
 
Chapter 11 Database and Direct Response Marketing and Personal Selling
Chapter 11 Database and Direct Response Marketing and Personal SellingChapter 11 Database and Direct Response Marketing and Personal Selling
Chapter 11 Database and Direct Response Marketing and Personal Selling
 
Amazon
AmazonAmazon
Amazon
 
Deepak crm vodafone
Deepak crm vodafoneDeepak crm vodafone
Deepak crm vodafone
 
Starbucks - Customer Relationship Management
Starbucks - Customer Relationship ManagementStarbucks - Customer Relationship Management
Starbucks - Customer Relationship Management
 
Customer Relationship Management (Airtel)
Customer Relationship Management (Airtel)Customer Relationship Management (Airtel)
Customer Relationship Management (Airtel)
 
Crm At FlipKart
Crm At FlipKartCrm At FlipKart
Crm At FlipKart
 
Customer Relationship Management (CRM) In Starbucks 1
Customer Relationship Management (CRM) In Starbucks 1Customer Relationship Management (CRM) In Starbucks 1
Customer Relationship Management (CRM) In Starbucks 1
 
Customer Relationship Management practices by Mc Donalds- A case study
Customer Relationship Management practices by Mc Donalds- A case studyCustomer Relationship Management practices by Mc Donalds- A case study
Customer Relationship Management practices by Mc Donalds- A case study
 

Recently uploaded

HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsMichael W. Hawkins
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Centuryrwgiffor
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...Paul Menig
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesDipal Arora
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMRavindra Nath Shukla
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756dollysharma2066
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...amitlee9823
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...lizamodels9
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Roland Driesen
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableDipal Arora
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...anilsa9823
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communicationskarancommunications
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Servicediscovermytutordmt
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdfRenandantas16
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataExhibitors Data
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...amitlee9823
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with CultureSeta Wicaksana
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Dipal Arora
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Dave Litwiller
 

Recently uploaded (20)

HONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael HawkinsHONOR Veterans Event Keynote by Michael Hawkins
HONOR Veterans Event Keynote by Michael Hawkins
 
Famous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st CenturyFamous Olympic Siblings from the 21st Century
Famous Olympic Siblings from the 21st Century
 
7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...7.pdf This presentation captures many uses and the significance of the number...
7.pdf This presentation captures many uses and the significance of the number...
 
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best ServicesMysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
Mysore Call Girls 8617370543 WhatsApp Number 24x7 Best Services
 
Monte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSMMonte Carlo simulation : Simulation using MCSM
Monte Carlo simulation : Simulation using MCSM
 
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
FULL ENJOY Call Girls In Mahipalpur Delhi Contact Us 8377877756
 
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
Call Girls Electronic City Just Call 👗 7737669865 👗 Top Class Call Girl Servi...
 
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
Call Girls In DLf Gurgaon ➥99902@11544 ( Best price)100% Genuine Escort In 24...
 
Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...Ensure the security of your HCL environment by applying the Zero Trust princi...
Ensure the security of your HCL environment by applying the Zero Trust princi...
 
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service AvailableCall Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
Call Girls Pune Just Call 9907093804 Top Class Call Girl Service Available
 
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
Lucknow 💋 Escorts in Lucknow - 450+ Call Girl Cash Payment 8923113531 Neha Th...
 
Pharma Works Profile of Karan Communications
Pharma Works Profile of Karan CommunicationsPharma Works Profile of Karan Communications
Pharma Works Profile of Karan Communications
 
Call Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room ServiceCall Girls in Gomti Nagar - 7388211116 - With room Service
Call Girls in Gomti Nagar - 7388211116 - With room Service
 
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf0183760ssssssssssssssssssssssssssss00101011 (27).pdf
0183760ssssssssssssssssssssssssssss00101011 (27).pdf
 
RSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors DataRSA Conference Exhibitor List 2024 - Exhibitors Data
RSA Conference Exhibitor List 2024 - Exhibitors Data
 
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
Call Girls Jp Nagar Just Call 👗 7737669865 👗 Top Class Call Girl Service Bang...
 
Organizational Transformation Lead with Culture
Organizational Transformation Lead with CultureOrganizational Transformation Lead with Culture
Organizational Transformation Lead with Culture
 
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
Call Girls Navi Mumbai Just Call 9907093804 Top Class Call Girl Service Avail...
 
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
Enhancing and Restoring Safety & Quality Cultures - Dave Litwiller - May 2024...
 
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabiunwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
unwanted pregnancy Kit [+918133066128] Abortion Pills IN Dubai UAE Abudhabi
 

E-CRM and Amazon

  • 1.
  • 2. Acquiring And Retaining Customers Loyalty/Satisfaction/Delight Customer Retention Customer Lifetime Value (CLV) Technology/Database/System Call-centre Operations Service Recovery Eliminating Unprofitable Customers
  • 3.
  • 4. Relationship Marketing: Permission Marketing “Ladder of Loyalty” “Contact Strategy” Database Marketing
  • 5. Customer development Mass Customization through website Online Service Facilities Managing E-mail Listing Service Quality Enabling E-mail Multi-Channel Customer Marketing Experience Data Mining
  • 6.
  • 7.
  • 8.
  • 9.