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A Mexico & US-Mexico
       Market Research Service of
      Crossborder Group Inc. [US]
& Crossborder NS, S de RL de CV [México]




  1-888-4XBORDER • 619-710-8120
 Answers@CrossborderBusiness.com
economic studies • impacts of
                                                                                         wait times • public perceptions •
                                                                                         transportation planning • health
                                                                                         studies • crossborder shoppers •
                                                                                         tourism surveys • market studies
                                                                                         • brand awareness...and more.

                                                                         Our Quarterly At-Border Omnibus Surveys provide an easy,
 2012 California-Baja California At-                                     affordable way to access insights about border crossers.
 Border Omnibus Survey Packages*                                         Packages include 4 standard demographic variables of border
  Survey    Your 4 to 8 Questions Cost per Days in                       crossers, plus either 4 or 8 of your own proprietary questions
Respondents + 4 Demographic Var. Question Field
                                                                         (including jumps). Standard pricing (at left) includes:
                Your 4 Qs+ 4 Dem                  $   975       4 to 6
    600                                                                   • at-border staffing, permits, & bilingual data collection
                Your 8 Qs+ 4 Dem                  $   875       4 to 6
                Your 4 Qs+ 4 Dem                  $ 1,250      8 to 10    • basic analysis of data (frequencies + crosstabs of 2 variables)
   1,100
                Your 8 Qs+ 4 Dem                  $ 1,100      8 to 10    • a concise, English-language report (delivered in PDF)
  * Sample cost shown for projects at San Ysidro & Otay Mesa POEs;
    additional fees for projects at Tecate, Calexico, Calexico East or
                                                                         Quarterly surveys take place in Spring, Summer, Fall and
    Algodones; or for 3 or more POEs (contact us for a free quote)       Winter/Holiday seasons. We also offer multi-season discounts,
                                                                         and can combined at-border surveys with flyering.
                                                                                   Contact us at 1-888-492-6733 today!
Since 2003, Crossborder has applied over 20,000 at-border surveys just along the California-Mexico border
-- plus field and B2B surveys (phone, email, face-to-face) by our Mexico-based staff.
Our mission: to provide our clients with accurate data for critical insights and decisions.

               A Few of Our Satisfied At-Border & Mexico Survey Clients...
CrossborderSurveys
A Small Sample of Our At-Border & Other Survey Work
BORDER SURVEYS: SD UNION TRIBUNE & OTHERS (OMNIBUS)

      The Challenge                             Crossborder’s Solution

 The San Diego Union-         Created at-border Omnibus
 Tribune (and other           survey that combined questions
 clients) needed updated      from multiple clients, but kept
 data on crossborder          results separate and proprietary
 shoppers
                              During Holiday shopping season,
 Needed to understand if      applied two versions of survey
 Tijuana Metro area border    using PDA equipment and
 crossers were familiar       bilingual crews
 with advertising
                              Also handed out promotionals
 The UT and other clients     flyers for one client during
 wanted to understand         survey process to increase
 purchasing and travel        consumer awareness of new
 habits of crossborder        product
 visitors – but on a budget
                              Result: Provided fresh
                              information about crossborder
                              consumers for the UT and others
BORDER SURVEYS: SOUTH BAY EXPRESSWAY/125 TOLL ROAD

      The Challenge                           Crossborder’s Solution

 Operator of $635 million   As a leader in at-border
 toll road in San Diego     market research, Crossborder
 County needed insights     designed and implemented a
 about potential and        series of at-border surveys.
 existing customers that    In 3 years, have collected
 crossed the border         4,600+ surveys for client

 Wanted to shape            During the survey outreach,
 marketing outreach,        at-border staff also provided
 messages, pricing, and     drivers with informational
 understand perceptions…    materials about SBX, to
                            promote future usage
 …as well as find way to
                            Result: Surveys provided key
 promote usage
                            insights for client’s marketing
                            strategies, and informational
                            flyers have increase awareness
                            and usage of toll road
BORDER SURVEYS: CONFIDENTIAL DEVELOPER (RETAIL SECTOR)

     The Challenge                            Crossborder’s Solution

Shopping center              Crossborder’s research team
developer in Southern        helped design and undertake a
California wanted            retail-focused at-border
insights into retail         survey of over 700+ Mexico-
purchasing habits of         residing border crossers
Mexico-based visitors
                             Data collected included
Needed credible retail       preferred stores, typical             Monthly San Diego Border
data for negotiations with   expenditures, key products               Trips for Shopping
                                                                   (Mexico Residing Only, n=707)
possible store tenants and   purchased, and other details
                                                                                  6.0%
local government agency      about crossborder consumer                  0
                                                                 1-2 times                                43.9%
for new development site     purchasing habits                   3-4 times                     27.1%
near border                                                      5-6 times          10.3%
                             Result: Survey data being used         Primary 4.6%
                                                                 7-8 times Residence

Wanted to know “how          to attract major retail anchor        (Mexico-Residing Only)
                                                                9-10 times     2.7%
                                                                                                          3.7%
much” and “where”            tenant for 50-acre shopping      More than 10        5.2%
                                                                       91.0%
                                                               Don't know   0.3%
crossborder consumers        mall (expected opening 2013)                                                  3.2%
                                                                             0%   10%   20%   30%   40%    50%
spent their money                                                                                          2.1%
                                                                 Tijuana                 Ensenada
                                                                 Rosarito                Other Area of MX
CROSSBORDER O/D AND BORDER DELAY STUDY

     The Challenge                             Crossborder’s Solution

Major regional              Crossborder led data collection for
government agency           team (under HDR) in integrated data
sought a broad analysis     collection effort that included:
of border data for cargo    • Measuring border crossings of
trucks and passenger        5,200+ north/south-bound cars;
vehicles at Port of Entry   • Measuring border crossings of
Wanted to estimate          2,800+ north/south-bound trucks;
                                                                                       Calexico North-bound:

border delay times north    • Gathering confidential data from                  Bluetooth Av Estimated Crossing Time
                                                                                                      (n=1171)

and south bound using       65+ Mexico-based manufacturers and    2:52
                                                                  2:24


different technologies      logistics firms on 1,300+             1:55
                                                                  1:26

                            crossborder shipments; and            0:57
                                                                  0:28

Wanted detailed             • Used border knowledge &
                                                                  0:00




                                                                         7:00

                                                                                8:00

                                                                                       9:00

                                                                                              10:00

                                                                                                      11:00

                                                                                                              12:00

                                                                                                                      13:00

                                                                                                                              14:00

                                                                                                                                      15:00

                                                                                                                                              16:00

                                                                                                                                                      17:00
origination-destination     equipment to measure additional
data on crossborder         1,100+ car crossings with Bluetooth
shipments                   sensors and 570+ truck crossings
                            with GPS

                            Result: Draft results presented to
                            public in March 2012; client (SCAG)
                            pleased with data
BORDER SURVEYS: CENTERS FOR DISEASE CONTROL/ORISE

      The Challenge                              Crossborder’s Solution

 The CDC and the Oak           Crossborder’s research team
 Ridge Institute for Science   worked closely with ORISE,
 and Education (ORISE, a       CDC, and binational health
 Federal research lab)         officials to plan and
 wanted to assess the          implement a survey on flu
 effectiveness of health       education awareness
 information at U.S. border
 crossings                     Using hand-held, Android-
                               based tablets, Crossborder
 Needed a survey team          staff recruited, screened,
 familiar with the border,     and interviewed more than
 that would apply sensitive    1,420 pedestrians crossing
 health research protocols,
                               at one of the largest U.S.
 and that could effectively
                               border crossings in less than
 apply a complex, bilingual
                               three weeks
 questionnaire…
                               Result: Client pleased with
                               results; currently analyzing
                               data for future scientific
                               study and policy plans
THE CLIENT: SD ASSOC. OF GOVERNMENTS & IBI GROUP

     The Challenge                              Crossborder’s Solution

Regional government         As part of a transportation &
agency planning $400M+      engineering team, Crossborder
tolled Port of Entry        undertook a variety of efforts for
needed insights from        a challenging infrastructure
truckers, manufacturers     project, including:
and other border            • Strategizing and developing
crossers on current and     appropriate methodology and
future information          industry target lists;
technology (ITS) needs.
                            • Assisting development and                 From 1 to 5, please indicate how important a quick border
                                                                       crossing time is for a loaded or empty shipment trip? (with 1

                            testing of questionnaire                      being "least important" and 5 being "most important")

Needed help with target                                                                       All Respondents (n=34)



list, questionnaire, and    • Soliciting & securing interviews




                                                                              2.9%
                                                                 Northbound
                                                                  – Loaded                                    97.1%


getting access to the       with 10 maquiladoras, 12 regional    Northbound
                                                                            8.8%        17.6%     14.7% 8.8%                  50.0%
right border individuals.   trucking firms, 6 agricultural
                                                                   – Empty



                            shippers, 6 3PL firms, and 22        Southbound




                                                                                                                                                    2.9%
                                                                  – Loaded 5.9%                               91.2%

                            frequent border crossers
                                                                 Southbound




                                                                                                                                                    2.9%
                                                                   – Empty         14.7% 5.9%8.8% 11.8%                     55.9%


                            Result: Developed ITS customer                    0%           20%          40%           60%               80%         100%



                            profiles and recommendations for
                                                                                          1         2         3         4           5         N/A




                            future POE market strategies

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Q3-2012 At Border Omnibus Survey Overview

  • 1. A Mexico & US-Mexico Market Research Service of Crossborder Group Inc. [US] & Crossborder NS, S de RL de CV [México] 1-888-4XBORDER • 619-710-8120 Answers@CrossborderBusiness.com
  • 2. economic studies • impacts of wait times • public perceptions • transportation planning • health studies • crossborder shoppers • tourism surveys • market studies • brand awareness...and more. Our Quarterly At-Border Omnibus Surveys provide an easy, 2012 California-Baja California At- affordable way to access insights about border crossers. Border Omnibus Survey Packages* Packages include 4 standard demographic variables of border Survey Your 4 to 8 Questions Cost per Days in crossers, plus either 4 or 8 of your own proprietary questions Respondents + 4 Demographic Var. Question Field (including jumps). Standard pricing (at left) includes: Your 4 Qs+ 4 Dem $ 975 4 to 6 600 • at-border staffing, permits, & bilingual data collection Your 8 Qs+ 4 Dem $ 875 4 to 6 Your 4 Qs+ 4 Dem $ 1,250 8 to 10 • basic analysis of data (frequencies + crosstabs of 2 variables) 1,100 Your 8 Qs+ 4 Dem $ 1,100 8 to 10 • a concise, English-language report (delivered in PDF) * Sample cost shown for projects at San Ysidro & Otay Mesa POEs; additional fees for projects at Tecate, Calexico, Calexico East or Quarterly surveys take place in Spring, Summer, Fall and Algodones; or for 3 or more POEs (contact us for a free quote) Winter/Holiday seasons. We also offer multi-season discounts, and can combined at-border surveys with flyering. Contact us at 1-888-492-6733 today! Since 2003, Crossborder has applied over 20,000 at-border surveys just along the California-Mexico border -- plus field and B2B surveys (phone, email, face-to-face) by our Mexico-based staff. Our mission: to provide our clients with accurate data for critical insights and decisions. A Few of Our Satisfied At-Border & Mexico Survey Clients...
  • 3. CrossborderSurveys A Small Sample of Our At-Border & Other Survey Work
  • 4. BORDER SURVEYS: SD UNION TRIBUNE & OTHERS (OMNIBUS) The Challenge Crossborder’s Solution The San Diego Union- Created at-border Omnibus Tribune (and other survey that combined questions clients) needed updated from multiple clients, but kept data on crossborder results separate and proprietary shoppers During Holiday shopping season, Needed to understand if applied two versions of survey Tijuana Metro area border using PDA equipment and crossers were familiar bilingual crews with advertising Also handed out promotionals The UT and other clients flyers for one client during wanted to understand survey process to increase purchasing and travel consumer awareness of new habits of crossborder product visitors – but on a budget Result: Provided fresh information about crossborder consumers for the UT and others
  • 5. BORDER SURVEYS: SOUTH BAY EXPRESSWAY/125 TOLL ROAD The Challenge Crossborder’s Solution Operator of $635 million As a leader in at-border toll road in San Diego market research, Crossborder County needed insights designed and implemented a about potential and series of at-border surveys. existing customers that In 3 years, have collected crossed the border 4,600+ surveys for client Wanted to shape During the survey outreach, marketing outreach, at-border staff also provided messages, pricing, and drivers with informational understand perceptions… materials about SBX, to promote future usage …as well as find way to Result: Surveys provided key promote usage insights for client’s marketing strategies, and informational flyers have increase awareness and usage of toll road
  • 6. BORDER SURVEYS: CONFIDENTIAL DEVELOPER (RETAIL SECTOR) The Challenge Crossborder’s Solution Shopping center Crossborder’s research team developer in Southern helped design and undertake a California wanted retail-focused at-border insights into retail survey of over 700+ Mexico- purchasing habits of residing border crossers Mexico-based visitors Data collected included Needed credible retail preferred stores, typical Monthly San Diego Border data for negotiations with expenditures, key products Trips for Shopping (Mexico Residing Only, n=707) possible store tenants and purchased, and other details 6.0% local government agency about crossborder consumer 0 1-2 times 43.9% for new development site purchasing habits 3-4 times 27.1% near border 5-6 times 10.3% Result: Survey data being used Primary 4.6% 7-8 times Residence Wanted to know “how to attract major retail anchor (Mexico-Residing Only) 9-10 times 2.7% 3.7% much” and “where” tenant for 50-acre shopping More than 10 5.2% 91.0% Don't know 0.3% crossborder consumers mall (expected opening 2013) 3.2% 0% 10% 20% 30% 40% 50% spent their money 2.1% Tijuana Ensenada Rosarito Other Area of MX
  • 7. CROSSBORDER O/D AND BORDER DELAY STUDY The Challenge Crossborder’s Solution Major regional Crossborder led data collection for government agency team (under HDR) in integrated data sought a broad analysis collection effort that included: of border data for cargo • Measuring border crossings of trucks and passenger 5,200+ north/south-bound cars; vehicles at Port of Entry • Measuring border crossings of Wanted to estimate 2,800+ north/south-bound trucks; Calexico North-bound: border delay times north • Gathering confidential data from Bluetooth Av Estimated Crossing Time (n=1171) and south bound using 65+ Mexico-based manufacturers and 2:52 2:24 different technologies logistics firms on 1,300+ 1:55 1:26 crossborder shipments; and 0:57 0:28 Wanted detailed • Used border knowledge & 0:00 7:00 8:00 9:00 10:00 11:00 12:00 13:00 14:00 15:00 16:00 17:00 origination-destination equipment to measure additional data on crossborder 1,100+ car crossings with Bluetooth shipments sensors and 570+ truck crossings with GPS Result: Draft results presented to public in March 2012; client (SCAG) pleased with data
  • 8. BORDER SURVEYS: CENTERS FOR DISEASE CONTROL/ORISE The Challenge Crossborder’s Solution The CDC and the Oak Crossborder’s research team Ridge Institute for Science worked closely with ORISE, and Education (ORISE, a CDC, and binational health Federal research lab) officials to plan and wanted to assess the implement a survey on flu effectiveness of health education awareness information at U.S. border crossings Using hand-held, Android- based tablets, Crossborder Needed a survey team staff recruited, screened, familiar with the border, and interviewed more than that would apply sensitive 1,420 pedestrians crossing health research protocols, at one of the largest U.S. and that could effectively border crossings in less than apply a complex, bilingual three weeks questionnaire… Result: Client pleased with results; currently analyzing data for future scientific study and policy plans
  • 9. THE CLIENT: SD ASSOC. OF GOVERNMENTS & IBI GROUP The Challenge Crossborder’s Solution Regional government As part of a transportation & agency planning $400M+ engineering team, Crossborder tolled Port of Entry undertook a variety of efforts for needed insights from a challenging infrastructure truckers, manufacturers project, including: and other border • Strategizing and developing crossers on current and appropriate methodology and future information industry target lists; technology (ITS) needs. • Assisting development and From 1 to 5, please indicate how important a quick border crossing time is for a loaded or empty shipment trip? (with 1 testing of questionnaire being "least important" and 5 being "most important") Needed help with target All Respondents (n=34) list, questionnaire, and • Soliciting & securing interviews 2.9% Northbound – Loaded 97.1% getting access to the with 10 maquiladoras, 12 regional Northbound 8.8% 17.6% 14.7% 8.8% 50.0% right border individuals. trucking firms, 6 agricultural – Empty shippers, 6 3PL firms, and 22 Southbound 2.9% – Loaded 5.9% 91.2% frequent border crossers Southbound 2.9% – Empty 14.7% 5.9%8.8% 11.8% 55.9% Result: Developed ITS customer 0% 20% 40% 60% 80% 100% profiles and recommendations for 1 2 3 4 5 N/A future POE market strategies