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Strategy optimization, transformation and
renewal through organizational learning
Dr. ing. Martyn Rademakers
Amsterdam, December 2013
Crowdale.com	
  
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A strategic imperative of organizational learning
"Only organizations that are able to learn faster than their
competitors will be leading in the future."
- Peter Senge

Page 6

© 2013 Center for Strategy & Leadership
Corporate University Strategy

Page 7

© 2013 Center for Strategy & Leadership
Organizational learning: Why?

The world becomes
more complex

Page 8

© 2013 Center for Strategy & Leadership
The world becomes more complex

Page 9

© 2013 Center for Strategy & Leadership
Organizational learning: Why?
Alignment requires
learning

Constant alignment with the environment is
needed to stay competitive

The world becomes
more complex

Page 10

© 2013 Center for Strategy & Leadership
Ongoing alignment: The ‘commoditization slide’

Virtual
Monopoly

Low

Competitive
Intensity

High
Perfect
Competition
Time
Source: Meyer (2007)

Page 11

© 2013 Center for Strategy & Leadership
Strategy: A balancing act for constant alignment

Exploitation
Optimizing the
current
business model

Page 12

Exploration
Renewal beyond
the current
business model

© 2013 Center for Strategy & Leadership
Poll

My organization leans
over to exploitation

Page 13

My organization leans
over to exploration

© 2013 Center for Strategy & Leadership
Constant alignment and organizational learning
Strategy
implementation

School strategy
Page 14

Transformational
learning

College strategy

Exceptional
learning

Academy strategy
© 2013 Center for Strategy & Leadership

Source: Rademakers 2014

Learning
as usual
Poll
Organizational learning in my organization is focused on:
Learning
as usual

Transformational
learning

Exceptional
learning
World-class organizational learning
How do world-class companies around the globe
shape and take advantage of organizational learning?

Shell Project
Academy
Canon Academy

Pride Center

The College

Corporate Universities
as drivers of
organizational learning

Mars University & the
Customized Learning Group
Page 16

Philips
Lighting
University

Ducati
Coarse

Your
Academy?

© 2013 Center for Strategy & Leadership
Kenya Airways Pride Centre
The Kenya Airways Pride Centre is part of the growth strategy launched in
2010, known as ‘Project Mawingu’. The strategy is to cover 115 destinations
and grow the fleet to a total of 120 planes by 2021 (i.e. doubling in size).

Page 17

© 2013 Center for Strategy & Leadership
Kenya Airways Pride Centre
The Kenya Airways Pride Centre is part of the growth strategy launched in
2010, known as ‘Project Mawingu’. The strategy is to cover 115 destinations
and grow the fleet to a total of 120 planes by 2021 (i.e. doubling in size).
Focus
Training for cargo handling, maintenance, hospitality,
and in particular cabin crew training.
Profile
The learning hub of Kenya Airlines
Reason for existence
•  Avoid shortages of staff with the competences and
attitude crucial for the Kenya Airways growth
strategy.
•  Secure IATA certification:
The license to operate for the company.

Page 18

© 2013 Center for Strategy & Leadership
IKEA: The College
The IKEA College enables an ambitious growth strategy through codified
knowledge transfer. Organizational learning is driven by a ‘flying expert
team’ helping to start up IKEA stores around the world, store-to-store best
practice sharing, and top-down new product introductions.

Page 19

© 2013 Center for Strategy & Leadership
Shell Project Academy
The Shell Project Academy was established in 2005, on demand of the
CEO, in the face of the increasing complexity of exploration projects for
new oil and gas reserves. Vision: competitive advantage would become
driven by superior project management capabilities of the organization.
Focus
•  Create and maintain a project management
community sufficient in numbers and
outperforming the competition.
Profile
•  The center of expertise for world-class project
management in the oil and gas industry.
Reason for existence
•  Build, secure and leverage project
management excellence as a source of
sustainable competitive advantage.
Page 20

© 2013 Center for Strategy & Leadership
Canon Academy Europe
Canon Academy Europe is fully embedded in the organization. Business
unit managers represent the Canon Academy in senior management team
meetings. The Academy is particularly valuable because its wide network
within and outside the international Canon organization.
Focus
Creates networks of leaders, experts and
‘test pilots’, and facilitates team sessions
for knowledge exchange and strategy
implementation.
Profile
The vehicle for strategy implementation
Reason for existence
•  Driving strategy implementation
•  Accelerating change through learning

Page 21

© 2013 Center for Strategy & Leadership
Philips Lighting University
Philips Lighting University is part of Marketing, and has been
established in 2010 to enable the company to stay abreast of the rapid
developments in the LED technology-driven business
Focus
•  Remove knowledge barriers that hinder
the Philips Lighting sales and marketing
force and their partners to be successful
in a new LED-driven era.
Profile
‘The world of lighting is changing fast. We
bring speed to knowledge’
Reason for existence
•  Achieve that employees want to learn
about new developments in the field of
LED to enhance business performance.
Page 22

© 2013 Center for Strategy & Leadership
Mars University – Customised Learning Group
The Customised Learning Group (CLG) is a separate unit of Mars University,
aimed to deliver tailored learning interventions upon request of the Mars
business units and divisions.
Focus
Seeking trends, assessing needs and
delivering interventions to address
business challenges of Mars Segments.
Profile
The innovation arm of the Mars Corporate
University
Reason for existence
•  Helping to break through organizational
silo’s to further knowledge exchange in
the quest to find solutions for Mars
business challenges.
Page 23

© 2013 Center for Strategy & Leadership
Ducati Corse: B2B co-operative learning
Ducati Corse is the epicentre of co-operative learning between
business units from companies like Shell, Brembo, Bridgestone,
and many more. Why ride alone, when there is strength in numbers?
Focus
•  To bring together the best talents, businesses
and their technologies, aimed to collectively
learn how to set the next performance
standards.
Profile
•  Industry top player in the industry, which
understands the power of business-to-business
co-operation.
Reason for existence
•  Source of the newest and best technologies in
the field of high-performance motorbikes.
Page 24

© 2013 Center for Strategy & Leadership
Constant alignment and organizational learning
Strategy
implementation

School strategy
Page 25

Transformational
learning

College strategy

Exceptional
learning

Academy strategy
© 2013 Center for Strategy & Leadership

Source: Rademakers 2014

Learning
as usual
Poll
My organization would need more:
Learning
as usual

Transformational
learning

Exceptional
learning
Focus to lead in corporate learning

Academy
activities

School
focus

School strategy

Page 27

Academy
focus

Exploration

Academy
activities

Implementation

Exploitation

College
focus

College strategy

Academy strategy

© 2013 Center for Strategy & Leadership
School, College and Academy focus in practice

Lighting
University

Pride center

‘The College’

Mars University
School strategy

Page 28

Project
Academy

Canon Academy Europe
College strategy

Customized
Learning
Group

FCA Academy
Academy strategy

© 2013 Center for Strategy & Leadership
Corporate Universities: Lessons Learned

1.  Do not try to be everything to
everyone. Excel in your area of
focus.
2.  Make sure that your corporate
university has a clear profile in
the eyes of the parent
organization members
3.  Top management commitment
to organizational learning is
indispensible for success.

Page 29

Pride center
Project
Academy
‘The College’

Mars University,
Customized Learning
Group

Lighting
University

Canon Academy Europe

© 2013 Center for Strategy & Leadership
"Our progress as an organization can be
no swifter than our progress in learning"

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Slides 16 december corporate universities

  • 1. Strategy optimization, transformation and renewal through organizational learning Dr. ing. Martyn Rademakers Amsterdam, December 2013
  • 3.  Crowdale.com   • Permanent  educa1on  for  professionals   • Online  courses  of  5  weeks   • Focus  on:   –  Innova1on   –  Sales   –  Personal  Development   • MBA+  level:  best  professors  &  experts   • Open  enrollment       • Incompany:  organiza1onal  &  leadership  development  
  • 4. Explana1on  tool   •  Slides   •  Video   •  Par1cipants  &  chapters   •  Chatwindow  /  asking  ques1ons   •  Moderators   •  Tickertape   •  Polls    
  • 5. Ready,      Set,      Ac1on!   >>  type  in  the  chatwindow     Is  there  a  subject  you  would  like  to  see   being  discussed  during  this  webinar?  
  • 6. A strategic imperative of organizational learning "Only organizations that are able to learn faster than their competitors will be leading in the future." - Peter Senge Page 6 © 2013 Center for Strategy & Leadership
  • 7. Corporate University Strategy Page 7 © 2013 Center for Strategy & Leadership
  • 8. Organizational learning: Why? The world becomes more complex Page 8 © 2013 Center for Strategy & Leadership
  • 9. The world becomes more complex Page 9 © 2013 Center for Strategy & Leadership
  • 10. Organizational learning: Why? Alignment requires learning Constant alignment with the environment is needed to stay competitive The world becomes more complex Page 10 © 2013 Center for Strategy & Leadership
  • 11. Ongoing alignment: The ‘commoditization slide’ Virtual Monopoly Low Competitive Intensity High Perfect Competition Time Source: Meyer (2007) Page 11 © 2013 Center for Strategy & Leadership
  • 12. Strategy: A balancing act for constant alignment Exploitation Optimizing the current business model Page 12 Exploration Renewal beyond the current business model © 2013 Center for Strategy & Leadership
  • 13. Poll My organization leans over to exploitation Page 13 My organization leans over to exploration © 2013 Center for Strategy & Leadership
  • 14. Constant alignment and organizational learning Strategy implementation School strategy Page 14 Transformational learning College strategy Exceptional learning Academy strategy © 2013 Center for Strategy & Leadership Source: Rademakers 2014 Learning as usual
  • 15. Poll Organizational learning in my organization is focused on: Learning as usual Transformational learning Exceptional learning
  • 16. World-class organizational learning How do world-class companies around the globe shape and take advantage of organizational learning? Shell Project Academy Canon Academy Pride Center The College Corporate Universities as drivers of organizational learning Mars University & the Customized Learning Group Page 16 Philips Lighting University Ducati Coarse Your Academy? © 2013 Center for Strategy & Leadership
  • 17. Kenya Airways Pride Centre The Kenya Airways Pride Centre is part of the growth strategy launched in 2010, known as ‘Project Mawingu’. The strategy is to cover 115 destinations and grow the fleet to a total of 120 planes by 2021 (i.e. doubling in size). Page 17 © 2013 Center for Strategy & Leadership
  • 18. Kenya Airways Pride Centre The Kenya Airways Pride Centre is part of the growth strategy launched in 2010, known as ‘Project Mawingu’. The strategy is to cover 115 destinations and grow the fleet to a total of 120 planes by 2021 (i.e. doubling in size). Focus Training for cargo handling, maintenance, hospitality, and in particular cabin crew training. Profile The learning hub of Kenya Airlines Reason for existence •  Avoid shortages of staff with the competences and attitude crucial for the Kenya Airways growth strategy. •  Secure IATA certification: The license to operate for the company. Page 18 © 2013 Center for Strategy & Leadership
  • 19. IKEA: The College The IKEA College enables an ambitious growth strategy through codified knowledge transfer. Organizational learning is driven by a ‘flying expert team’ helping to start up IKEA stores around the world, store-to-store best practice sharing, and top-down new product introductions. Page 19 © 2013 Center for Strategy & Leadership
  • 20. Shell Project Academy The Shell Project Academy was established in 2005, on demand of the CEO, in the face of the increasing complexity of exploration projects for new oil and gas reserves. Vision: competitive advantage would become driven by superior project management capabilities of the organization. Focus •  Create and maintain a project management community sufficient in numbers and outperforming the competition. Profile •  The center of expertise for world-class project management in the oil and gas industry. Reason for existence •  Build, secure and leverage project management excellence as a source of sustainable competitive advantage. Page 20 © 2013 Center for Strategy & Leadership
  • 21. Canon Academy Europe Canon Academy Europe is fully embedded in the organization. Business unit managers represent the Canon Academy in senior management team meetings. The Academy is particularly valuable because its wide network within and outside the international Canon organization. Focus Creates networks of leaders, experts and ‘test pilots’, and facilitates team sessions for knowledge exchange and strategy implementation. Profile The vehicle for strategy implementation Reason for existence •  Driving strategy implementation •  Accelerating change through learning Page 21 © 2013 Center for Strategy & Leadership
  • 22. Philips Lighting University Philips Lighting University is part of Marketing, and has been established in 2010 to enable the company to stay abreast of the rapid developments in the LED technology-driven business Focus •  Remove knowledge barriers that hinder the Philips Lighting sales and marketing force and their partners to be successful in a new LED-driven era. Profile ‘The world of lighting is changing fast. We bring speed to knowledge’ Reason for existence •  Achieve that employees want to learn about new developments in the field of LED to enhance business performance. Page 22 © 2013 Center for Strategy & Leadership
  • 23. Mars University – Customised Learning Group The Customised Learning Group (CLG) is a separate unit of Mars University, aimed to deliver tailored learning interventions upon request of the Mars business units and divisions. Focus Seeking trends, assessing needs and delivering interventions to address business challenges of Mars Segments. Profile The innovation arm of the Mars Corporate University Reason for existence •  Helping to break through organizational silo’s to further knowledge exchange in the quest to find solutions for Mars business challenges. Page 23 © 2013 Center for Strategy & Leadership
  • 24. Ducati Corse: B2B co-operative learning Ducati Corse is the epicentre of co-operative learning between business units from companies like Shell, Brembo, Bridgestone, and many more. Why ride alone, when there is strength in numbers? Focus •  To bring together the best talents, businesses and their technologies, aimed to collectively learn how to set the next performance standards. Profile •  Industry top player in the industry, which understands the power of business-to-business co-operation. Reason for existence •  Source of the newest and best technologies in the field of high-performance motorbikes. Page 24 © 2013 Center for Strategy & Leadership
  • 25. Constant alignment and organizational learning Strategy implementation School strategy Page 25 Transformational learning College strategy Exceptional learning Academy strategy © 2013 Center for Strategy & Leadership Source: Rademakers 2014 Learning as usual
  • 26. Poll My organization would need more: Learning as usual Transformational learning Exceptional learning
  • 27. Focus to lead in corporate learning Academy activities School focus School strategy Page 27 Academy focus Exploration Academy activities Implementation Exploitation College focus College strategy Academy strategy © 2013 Center for Strategy & Leadership
  • 28. School, College and Academy focus in practice Lighting University Pride center ‘The College’ Mars University School strategy Page 28 Project Academy Canon Academy Europe College strategy Customized Learning Group FCA Academy Academy strategy © 2013 Center for Strategy & Leadership
  • 29. Corporate Universities: Lessons Learned 1.  Do not try to be everything to everyone. Excel in your area of focus. 2.  Make sure that your corporate university has a clear profile in the eyes of the parent organization members 3.  Top management commitment to organizational learning is indispensible for success. Page 29 Pride center Project Academy ‘The College’ Mars University, Customized Learning Group Lighting University Canon Academy Europe © 2013 Center for Strategy & Leadership
  • 30. "Our progress as an organization can be no swifter than our progress in learning"