My Presentation for the Lavacon 2014 conference. It's a case study on how I implemented a DITA-based, embedded User Assistance system in a software project, at almost no cost (other than my time). We did this despite the fact that the overall volume of information was low, and the company is a small one.
The reasons for choices are explored, and there are examples of DITA code.
38. About Ray Gallon - The Humanist Nerd
Owner/Consultant,
Culturecom
–
specialist
in
business
process
improvement
through
communication
Research
collaborator
and
principal,
The
Transformation
Society,
a
new
research
and
training
institute
in
Barcelona,
Spain
@RayGallon at #LavaCon
• 20+
years
in
the
content
industries
with
startups
and
major
companies
such
as
G.E.
Healthcare,
IBM,
Alcatel,
etc.
• Member,
board
of
directors,
Society
for
Technical
Communication
(STC)
• Past
president,
STC
France
• Award-‐winning
radio
producer
and
journalist
–
CBC,
NPR,
France
Culture,
etc.
and
former
programme
manager,
WNYC-‐FM,
New
York
Public
Radio
39. What We Can Help You Do
Analyse your needs
Design a content strategy
Architect your user information and
communication
Capture value from your users
Webinars and training
Manage and adjust to change
@RayGallon at #LavaCon