3. The right people will deliver
the right results
That is why we are so interested in people.
Securing tomorrow’s talent comes through under-
standing the changing relationship between people
and organisational performance.
And securing tomorrow’s results is all about aligning
people with new strategies.
Which must mean that delivering your strategy and
achieving your results is all about people.
Having the right people in your team will bring
your strategy to life. They will create results
and make change work to your advantage.
Before explaining what we
can do for you, let’s talk
about the essence of it all
4. Bringing your
strategy to life
When we work with you, we evaluate your
structures, challenges and goals from the
‘outside in’. By seeing you in this way, as
your customers or stakeholders do, we
can bring new perspectives and under-
stand your organisation and its future
more objectively.
The result is expert advice on selecting,
recruiting, developing and deploying the
right combination of employees to imple-
ment your strategy.
Whatever solution your organisation
needs, we will help you to master the
fine art of making the right investments
in people. Because it is these invest-
ments that will deliver the best possible
results and bring your strategy to life.
The results you need to achieve
and the landscape you operate in
are the framework for your organ-
isation’s future.
Understanding
you
We understand your
organisation objectively –
from the ‘outside in’”
5. The right talent produces the
best results
We are pioneers in predicting the
impact that people’s capabilities
and personalities will have on their
workplace performance, and on
their potential.
Recognising someone’s achieve-
ments and how they deliver
results is one thing. But to truly
understand them, you have to
appreciate what is happening on
the inside: how individuals think,
feel and act – and what motivates
them. By evaluating each person
from the ‘inside out’, we ensure
that you find, keep and develop
the people you need to deliver the
best results.
The right talent in the right job
at the right time always delivers.
And with the right development
and deployment, their perfor-
mance will reach new levels.
The better you understand
your people, the better your
decisions concerning how to
deploy and develop them.
Understanding people
We understand
your people from
the ‘inside out’”
6. Our company is designed to improve
your organisation’s results
By answering this question successfully over the years, we have built
strong partnerships with our clients. As a result, we have grown too, to
become a leading global business in our field.
We continue to believe that the quality of our service makes us a true
partner to our clients. To this end, our own people are selected for their
ability to deliver exemplary results and clear professional advice, in add-
ition to their technical specialisation and know-how.
Today, our services include a range of solutions, built to strengthen the
performance of our clients’ employees.
Please visit www.mercuriurval.com contact us and find out more.
More than 40 years ago, Mercuri Urval was created to help
answer a simple but important question:
How can organisations make sure that they have the right
people in place to deliver the best possible results?
Mercuri Urval
8. Recruiting people who deliver
results
Our knowledge and experience
have taught us this: your oper-
ational framework is unique and
you have specific needs at differ-
ent times.
As a leading international recruit-
ment consultancy, our success
is strengthened by the enduring
relationships we build with our
clients and their candidates.
For fast and flexible solutions,
from a single assignment to hir-
ing an entire organisation, we
have a proven track record.
The right recruitment part-
ner finds the right match by
truly understanding your
organisational strategy.
Recruitment Solutions
From a single assignment to hiring an entire
organisation, we have a proven track record”
9. Building the right leadership
capabilities
Our Board & Executive team are
experts in defining and developing
the leadership capabilities that will
frame your future success. From
top team development to execu-
tive coaching, all our solutions
help improve the performance of
leaders by aligning their devel-
opment opportunities with your
strategic goals.
And when you need fresh lead-
ership, our Board & Executive
Search consultants are there to
make sure that you acquire the
talent your future demands.
Quite simply, the right leaders
will bring about the best results.
Board & Executive
Recruiting and developing
the right leaders is your best
opportunity to strengthen
your organisation’s perform-
ance.
Our Board & Executive team are experts in building
the right leadership capability”
10. Making change work to our clients’
advantage
Our range of Transformation Services is informed by our decades of
practical implementation experience. Our point of departure is your
organisational strategy – where you are today and where you are going.
We can work closely with you to:
• Better align people to strategy
• Transform sales force, delivery unit and leadership performance
• Structure organisations for improved results
• Secure effective leadership through Mergers & Acquisitions
• Get the right start for new organisations
In the future, the rate of change is only set to accelerate, so we are
here to provide the experts, services and resources you will need to
succeed.
Transformation Services
The demands of tomorrow require organisations in all
sectors to be agile and dynamic. The winning teams will be
the ones who can make change work to their advantage.
Our point of departure is your
organisational strategy – where you are
today and where you are going”
11. Giving our clients a performance
edge
The truly successful organisation
builds the right capabilities and
talent at all levels – people who
can take the organisation into the
future.
And because talent is the per-
formance differentiator, we put
our clients’ strategy at the heart of
our talent management solutions.
• What capabilities do you have?
• What capabilities do you need?
• What capabilities can you de-
velop, and how?
• What capabilities do you need
to acquire?
• How can your capabilities
be best leveraged through
change?
By carefully shaping our services
around each of these questions
and your situation, we deliver
integrated solutions that create
real step changes in an organi-
sation’s performance.
Talent Management
Comprehensive and re-
peated research proves that
organisations that attract,
motivate and retain the right
people outperform those
that don’t.
Organisations that attract, motivate and retain
the right people outperform those that don’t”
12. Services
in detail
• Capability Model
Development
• Job Description and
Specification
• HR Strategy
Development
• Customer
Perception Analysis
• Individual
Assessment
• Capability Review
• Assessment
Centres
• 360° and
Multi-Source
Feedback for
Evaluation and
Development
Analyse Assess
Define the
capabilities you
need to succeed
Select and identify
your talent and
talent gaps
13. • Executive Coaching
• Team Development
• Development
Programmes:
Leaders, Managers,
Specialists
• Organisational
Development
• Recruitment and
Selection Solutions
• Executive
Recruitment
• Strategic and
Volume Resourcing
Programmes
• FastStart™
Transition Coaching
• Start-Up and
Relocation
• Organisational
Change
• Right-Shaping and
Transformation
• Outplacement
• Executive
Outplacement
Develop Recruit Deploy
Build capabilities
to accelerate
performance
Hire the right people
to deliver results
Move your people
to the right roles
14. Global reach
We meet our clients’
needs, wherever they are
Your Mercuri Urval team will be selected from
our pool of expert International Business
Consultants, all with a strong track record
of delivering results. The size and special-
ist skills of your team can easily be adjusted
as your needs change. Every Consultant in
this team will be fully briefed on your strategy
and on the specific process requirements for
each assignment.
Whether it is your first start-up in a new part
of the world, or the need to drive your oper-
ation’s performance in emerging markets,
we are already there.
Mercuri Urval is a leading international
consultancy, working with more than
3,000 clients in over 50 countries every
year.
17. Build a framework to describe the competences your business needs
A Capability Model enables you to create a common understanding of what behaviours are required to im-
plement your strategy – defining what talent your organisation needs to reach its goals.
Mercuri Urval’s approach provides you with a clear and direct link between goals, strategy and people ca-
pabilities.
Tailor-made for your business situation, our method-
ology builds Capability Models that deliver results.
By conducting a thorough analysis of your business
context, we identify the critical capabilities your peo-
ple need. This analysis is the foundation for our work
together to develop your model – using language that
is relevant, simple and enduring.
Our approach is to take your key people with us, to
make sure stakeholders really have a stake in the
model developed. This approach significantly accelerates your capacity to integrate the new model into your talent
management processes. And the faster you do this, the faster your Capability Model starts to help you build the tal-
ent your business needs.
With decades of implementation experience behind us we provide practical recommendations, so you can bring the
model to life, ensuring it has the right impact on your critical decisions about people.
Why build your Capability Model with
Mercuri Urval
• We are pioneers in linking business to people capa-
bilities
• Hands on expert advice and specialist model de-
velopment teams
• Global reach and consistency
• Expert business consultants that understand com-
mercial challenges
• Proprietary tools and best practice, like our
MMInE™
analysis techniques, that accelerate the
process and improve quality at each step of the
way
• Proven track record of successful design and im-
plementation
• We can be your implementation partner, whenever
you need us
Applications for Capability Models
• Development of corporate values
• Implementation of strategy
• Talent upgrade
• Setting new talent and performance standards
• Creating a common view of your required leader-
ship capability
• Creating a framework for a capability building pro-
gramme
A typical process:
• Programme management set-up
• Current and future analysis of the business
• Capability modelling through facilitated workshops
• Documentation and approval of the Capability
Model
• Presentation of the Capability Model with recom-
mendations for its implementation
• Follow-up and review process
• Implementation activities
Capability Model Development
18. Tailored to your situation
Mercuri Urval’s assessment and development centres are made for you. Development starts with insight,
our assessment centres – typically run over 1, 2 or 3 days – provide it.
Operating against your capability model or ours Mercuri Urval assessment and development centres give specific,
detailed and practical recommendation to you and your people:
• What are the capabilities of you people?
• How can they develop and how quickly?
• Which career path is best for them and for you?
Why us?
With all our assessment experience we offer a unique combination of proven tests and profiling techniques along-
side bespoke business role-plays, business simulation games, group discussions, and problem solving or prioritis-
ing exercises.
A fully managed service or working with integrated delivery teams – your people and ours – we have the
scale to deliver
Exercise adapted to your business reality, or your strategic challenge
Expert in development as well as assessment – helping people understand how to be more successful in
their job is what we do
Assessment and development centres by Mercuri Urval
• Business- or function-specific assessment tools
• International delivery capability
• Extensive range of assessment methodologies
• In house design and build expertise
Practical application
• High potential programmes
• Leadership development
• Competence evaluation
• As an integrated part of a strategic resourcing programme
Assessment & Development Centres
19. Measuring potential, predicting success
You need to assess the capabilities you have today
to know what capabilities you need for your strat-
egy to work tomorrow.
Mercuri Urval is a pioneer in the predictive assessment
of people. We have built our success on our ability to
identify and measure potential in individuals, teams and
organisations.
Mercuri Urval can help you evaluate potential for devel-
opment, identify capability gaps, and select new peo-
ple who can fill those gaps.
The whole picture
A CV only tells part of a person’s story. The capabilities
you need can often be found beyond the brief résumé
of education and work experience. Mercuri Urval offers
the accurate, predictive assessment you need to get
the whole picture. So you can make the right decisions.
Individual 1 to 1 assessments, tailored assessment
processes, extensive 360° perception surveys, global
talent audits – Mercuri Urval offers a full range of tools
and methodologies.
Unrivalled Accuracy
Having assessed people worldwide for more than four
decades, we set the highest standards for quality and
consistency. We don’t just deliver class-leading accu-
racy, but also give you practical recommendations. Our
track record proves it.
Our assessments take place within the context of your
business situation. Utilising this commercial insight, our
unique combination of proprietary tools and our unique
methodology, we predict how your people will be able
to make your strategy happen. Finally, we help you –
and your people – put the appropriate development
measures in place.
A Range of solutions
Find out more about why the worlds leading or-
ganisations turn to Mercuri Urval to assess their
people:
• Capability review – mapping potential and audit-
ing performance locally, nationally and globally
• Assessment and Development centres – tai-
lored and integrated group assessment
• Individual assessment – selecting talent in re-
cruitment, matching people to role demands and
planning bespoke development
• 360° assessment – Business 360 for collecting
employee perception feedback and applying devel-
opment recommendations into the business situa-
tion
• Performance Management – Using our expertise
to help you build or improve your own performance
management capability
In addition to stand-alone assessment programmes,
we offer a range of business transformation and
talent management solutions incorporating tailored
assessment activities.
Assessments by Mercuri Urval
Unrivalled validity and accuracy – 94% of our rec-
ommended selection assessments meet or exceed
expectations
Assessment thought leaders with more than 40
years of knowledge and experience
Global reach and consistency – 25 countries, com-
mon methodology, culturally weighted tools
Expert business consultants and assessment spe-
cialists who understand business
Proprietary expert tools: personality profiling, ana-
lytical, verbal and conceptual ability testing, expert
behavioural interview models
Highest standards in the development of tailor-
made and centre based assessment programmes,
such as role plays, written exercises and group
exercises
Expert assessment model that integrates business
and behavioural factors to enable predictive accu-
racy
Experience gathered via small- and medium-sized
enterprises, as well as multinational corporations
30.000 assessments carried out every year, world-
wide
Assessment Solutions Overview
20. Acquiring premium leadership
Organisations are defined by the quality of their leaders. When it comes to choosing them, there can be no
compromise.
Bringing the right people into the boardroom or selecting senior management is one of the strategically most impor-
tant decisions an organisation can make. Whatever you put at the top will filter down. You need people who can be
trusted to achieve results and secure the future.
Choices made with wisdom and insight ensure success. But wrong choices can be extremely costly, not only in
financial terms but also in loss of reputation and stakeholder confidence. An executive search or recruitment pro-
cess needs to be thoroughly implemented to achieve the optimum result. Success means we focus on four critical
phases:
• Clarifying the business goals and key success factors
We know you prefer to prepare for tomorrow’s challenges rather than relive yesterday’s. Understanding what
results you need to achieve and how you will need to compete is step one.
• Attracting and motivating executives who will make a difference
Our extensive industry experience and wide network enable us to tailor the right sourcing strategy. Having ac-
cess to talented people is not sufficient. They need to be treated with integrity and receive professional advice to
help them make the right decisions.
• Helping you make the right decision
To help you make the right judgement, we provide clear insight through a thorough assessment of an individual’s
capabilities – strategic capability, leadership ability, operational skills and stakeholder management ability. This
is supported by extensive referencing – where we check references with former employees and others – to en-
sure the right solution for both parties.
• Tailored Integration
Finding high-calibre people does not in itself guarantee improved performance. We help you with proactive,
practical support and advice ensuring that the hiring process is positive and that the new executive is quickly
integrated into the new organisation.
Executive Search – A targeted approach
Through our Executive Search process we motivate the candidates with the right credentials.
The search process is conducted by experts thoroughly briefed on your business. It is these competent, highly
skilled and experienced research specialists who identify target candidates and engage their interest in the opportu-
nity you offer.
With the right target pool identified we proceed together with you in interviewing and motivating suitable candidates.
Our Board and Executive recruitment consultants work closely with your prospective new executive – providing a
tailor-made service focused on securing the perfect strategic match.
Executive Recruitment
21. Ensure your people hit the ground running
Even a new role holder perfectly matching your business needs can accelerate their time to high perfor-
mance.
Mercuri Urval’s FastStart™
programme enables your new recruits – be they internal or external – to hit the ground
running. Our goal is to help them become high-performing, integrated members of your team as quickly as possible.
A seamless integration saves money, time and frustration, and protects you from the risk of losing good people.
Leaving new employees to fend for themselves doesn’t work
FastStart™
accelerates the performance of both new recruits and existing personnel changing roles. Our FastStart™
programme comprises:
1. Setting goals
A three-way meeting between employee, line manager and Mercuri Urval consultant sets the performance goals at
the start of employment.
2. Understanding the new work environment
We utilise our selection assessment outputs in our I-SWOT™
tool to help the employee focus on applying their
strengths to the new environment.
3. Defining clear performance expectations
Our consultant and the employee develop a 100-day performance plan, which is approved by the line manager or
human resources department. With clear performance expectations and objectives in place, the recruit’s progress
can be accelerated.
4. Taking action
A three-way coaching session between new recruit, line manager and Mercuri Urval consultant ensures that the
100-day plan is activated effectively. Our consultant makes sure that the employee and client benefit fully from the
performance plan.
5. Analysing performance
Our consultant, the line manager, and the new recruit review the latter’s performance after approximately six months
to plan ongoing professional development
With our insight into the employee’s behaviour and performance, as well as into the client’s business, Mercuri Urval
can promise FastStart™
will work and delivers a clear return on investment.
FastStart™
Accelerated Performance
Setting
Goals
I-SWOT®
100 Days
Performance
Plan
Performance
Acceleration
Session
Analysing
Performance
Ongoing
development
22. Make informed choices
Be sure to make the right choice when you recruit, promote or develop an individual. Look beyond formal
qualifications and experience. Mercuri Urval can help you assess motivations, ambitions and personality
traits.
Using world-class tools and methodologies, our expert
consultants combine business and people insight to
help you make the right decision. Our approach means
we can make a predictive capability assessment. In
other words, we can accurately evaluate how individu-
als will perform in a role that they have not yet been ap-
pointed to.
Mercuri Urval conducts the individual assessment
within your business context, and in accordance with
the specific role and level. We apply our experience in
personality profiling, cognitive and ability testing, in-
depth interviewing and career profiling. But even more
than the quality of our tools is:
• The expertise and professional competence of our
people
• Understanding your business
• Accredited to the highest standards of assessment
competence
Our expert model of behavioural interviewing combines
with highly reliable multiple assessment inputs. Put
simply we use a range of proven assessment inputs,
weighted against role demands, to accurately make a
connection between behaviour, performance and re-
sults.
Proven Accuracy in the biggest test of all
Assessing people for a new role – be it as part of a re-
cruitment or internal promotion – is as tough as it gets.
You simply don’t know how the person will behave in a
new and untried situation. Well, even being a little hum-
ble, the truth is it seems we do.
We checked, over 1000 assessments conducted in
more than 25 countries during a 5 year period by over
80 different Mercuri Urval consultants. We asked our
clients in HR or line management if our recommended
candidate had performed 9-18 months into their new
job.
The result?
94% of our recommended candidates met or exceeded
expectations. Even we think that’s pretty good.
Practical application
• Individual selection of new recruits
• Identification of potential and talent
• Plan personal development
• Succession planning
• Redeployment decisions
• Alignment to corporate capability profiles
Individual Assessment and Selection
23. Wherever you need us,
we’re already there
Visit us at www.mercuriurval.com
AUSTRALIA • AUSTRIA • BELGIUM • BRAZIL • DENMARK • CHINA • ESTONIA
FINLAND • FRANCE • GERMANY • INDIA • ITALY • LATVIA • LITHUANIA
THE NETHERLANDS • NORWAY • POLAND • PORTUGAL • SINGAPORE
SPAIN • SWEDEN • SWITZERLAND • UNITED KINGDOM • USA
