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Liability Management
                       in Banks
Focus on Public Deposits – Product Innovation & Competition




              Dr. D V Srinivasa Rao, Faculty
                                  Dr. D V S Rao
INDIANBANK MANAGEMENT ACADEMY FOR GROWTH AND EXCELLENCE
 Session   Management
  Evolution
  Asset Liability Management
  Structure of bank Liabilities
  Liability Management
  Measuring Liquidity exposures
  Structural Liquidity
  Addressing the mismatches
  Market players
  Transformation of competition
  5 Star Liability Management Strategy
  Three dimensions of Innovation
                       Dr. D V S Rao
Evolution

   In the 1940s and the 1950s, there was an abundance of funds in banks in
    the form of demand and savings deposits. Hence, the focus then was
    mainly on asset management
   But as the availability of low cost funds started to decline, liability
    management became the focus of bank management efforts
   Active management of liability side began in the early 1960s, when
    commercial banks began issuing negotiable certificate of deposits, which
    can be sold to others prior to maturity to solicit funds from other
    institutions in money market
   In the 1980s, volatility of interest rates in USA and Europe caused the
    focus to broaden to include the issue of interest rate risk. ALM began to
    extend beyond the bank treasury to cover the loan and deposit functions
   Banks started to concentrate more on the management of both sides of
    the balance sheet


                                              Dr. D V S Rao
Asset Liability Management?

   The process by which an institution manages its balance sheet
    in order to allow for alternative interest rate and liquidity
    scenarios

   Banks and other financial institutions provide services which
    expose them to various kinds of risks like credit risk, interest
    risk, liquidity risk, market risk, operational risk etc.,

   Asset-liability management models enable institutions to
    measure and monitor risk, and provide suitable strategies for
    their management.

                                         Dr. D V S Rao
   An effective Asset Liability Management Technique aims to manage the
    volume, mix, maturity, rate sensitivity, quality and liquidity of assets and
    liabilities as a whole so as to attain a predetermined acceptable
    risk/reward ratio


It is aimed to stabilize short-term profits, long-term earnings and long-term
    substance of the bank. The parameters for stabilizing ALM system are:
 Net Interest Income (NII)
 Net Interest Margin (NIM)
 Economic Equity Ratio
 Achieve balanced growth in earning and bank assets
   Controlling the gap between maturities of assets and liabilities
   Hedging against changes in interest rates


                                               Dr. D V S Rao
Structure of Liability Management
Liability management gained momentum because of
 Increased lending activities
 Long term Funding
 Deregulation of interest rates
 Competition
 Government restrictions on mobilisation of bulk
   deposits- PDs / CDs
 Restrictions on borrowings




                            Dr. D V S Rao
Dr. D V S Rao
Advances grew by 16.30 % - 51260 Billion
Deposits grew by 12.7 % - 65610 billion
CD Ratio was 78.12 %




                                      Dr. D V S Rao
Structure of bank liabilities
 Deposit   sources of funds
  Core deposits of regular bank customers.
  Purchased deposits are acquired on a nonpersonal
   basis from the financial market at competitive
   interest rates.
  Categories of deposits accounts: demand deposits,
   savings deposits, Time deposits and large time
   deposits (negotiable certificates of deposit & non
   negotiable preferential deposits).
  Liability management is based on purchased deposits
   like Preferential Deposits and Certificate of Deposits
                                 Dr. D V S Rao
Structure of bank liabilities
 Non   deposit sources of funds
  Liquidity Adjustment Facility
  Marginal Standing Facility
  Refinance facilities from other financial
   institutions
  Call money market
  Money market
  Borrowings from other financial institutions


                               Dr. D V S Rao
Liabilities of Banks
1    Capital                                                         0.51%
2    Reserves & Surplus                                              6.93%
3    Deposits                                                       79.74%
     Current Deposits                  (3.80 % to Total Deposits) 3.03%
     Savings Bank Deposits            (24.80 % to Total Deposits) 19.62%
     Term Deposits                    (62.90 % to Total Deposits) 50.64%
     Certificates of Deposits          (8.50 % to Total Deposits) 6.45%
4    Borrowings                                                      1.75%
5    Other Liabilities & Provisions                                  2.18%
6   Unavailed portion                                                1.55%
7   LC/Guarantee likely to be invoked                                0.16%
8   Swaps (Buy/sell Maturing forwards)                               6.21%
9   Interest Payable                                                 0.26%
10 Others (Profit)                                                   0.72%
    TOTAL                                    Dr. D V S Rao         100.00%
Balance sheet structure of bank liabilities

 As bank size decreases (increases), greater emphasis is
  placed on retail deposits (managed liabilities).
 Sweep programs increased in popularity i.e., funds are
  moved from savings accounts to high yielding time
  deposits
 Banks are finding it difficult retaining core deposits due
  to the low interest rates. Depositors sought higher
  yields in money and capital markets.
 Banks increased mutual fund offerings to customers,
  which offer higher yield.

                                   Dr. D V S Rao
Liability Management – Liquidity, Maturity, Profitability
    1.   Borrowing from the call money or repo market.
    2.   Issuing additional deposits or selling bonds.
        Focus on the volume of stable, long-term, core deposits and
         net deposit drains (deposit outflows less new deposit and
         other inflows each day).
        Need to predict the distribution of net deposit drains.
    1.   Behavioral analysis of premature withdrawal, especially for
         high-value deposits.
    2.   Analysis of renewal patterns of maturing term deposits.
    3.   Behavioral study of demand deposits – highly volatile
2011-12-Garnered 16 Lac Crore deposits 1-3 year, disubursed loans of 18 Lac crores
         Garnered 5 Lac Crore deposits 3 – 5 year, disubursed loans of 6 Lac crores
                                                 Dr. D V S Rao
Measuring Liquidity Exposure
 The difference between expected cash inflows and
  outflows (gap) in each bucket captures the excess or
  deficit of liquidity within a specific future interval.
 Depending on balance sheet structures and strategies,
  one bank can have negative gaps while another has
  positive gaps
 Banks reliant on short-term funding will actively
  monitor the first few buckets.
 Monitoring longer-term gaps allows the bank to frame
  strategies which alter product maturities.

                                 Dr. D V S Rao
Statement of Structural Liquidity
All Assets & Liabilities to be reported as per their
maturity profile into 10 maturity Buckets:
i. 1 day
ii. 2 to 7 days
iii. 8 to 14 days
iv. 15 to 28 days
v. 29 days and up to 3 months
vi. Over 3 months and up to 6 months
vii. Over 6 months and up to 1 year
viii.Over 1 year and up to 3 years
ix. Over 3 years and up to 5 years
x. Over 5 years
                                Dr. D V S Rao
STATEMENT OF
STRUCTURAL LIQUIDITY
   Places all cash inflows and outflows in the maturity
    ladder as per residual maturity
   Maturing Liability: cash outflow
   Maturing Assets : Cash Inflow
   Classified in to 10 time buckets
   Shows the structure as of a particular date
   Banks can fix higher tolerance level for other maturity
    buckets.
   Tolerance levels of maturity mismatches
      Next day       2 – 7 days       8 – 14 days      15 -28 days
          5%              10 %             15%              20%
•Long term resources should not fall below 70% of long term assets
•Long and medium term resources together should not fall below 80% of the
long and medium term assets                 Dr. D V S Rao
An Example of Structural Liquidity Statement

                             15-28   30 Days- 3 Mths - 6 Mths - 1Year - 3 3 Years - Over 5
                    1-14Days Days    3 Month 6 Mths    1Year    Years     5 Years Years      Total

Capital                                                                               200     200
Liab-fixed Int     300 200             200 600 600 300 200                            200    2600
Liab-floating Int  350 400             350 450 500 450 450                            450    3400
Others              50 50                                    0                        200     300
Total outflow      700 650             550 1050 1100 750 650                         1050    6500
Investments        200 150             250 250 300 100 350                            900    2500
Loans-fixed Int     50 50                0 100 150 50 100                             100     600
Loans - floating   200 150             200 150 150 150 50                              50    1100
Loans BPLR Linked  100 150             200 500 350 500 100                            100    2000
Others              50 50                0    0    0    0    0                        200     300
Total Inflow       600 550             650 1000 950 800 600                          1350    6500
Gap               -100 -100            100 -50 -150 50 -50                            300       0
Cumulative Gap -100 -200              -100 -150 -300 -250 -300                          0       0
Gap % to Total Outflow -15.38
                  -14.29               18.18     -4.76    -13.64     6.67
                                                         Dr. D V S Rao
                                                                             -7.69   28.57
ADDRESSING THE MISMATCHES
   Mismatches can be positive or negative

   Positive Mismatch: M.A.>M.L. and Negative Mismatch
    M.L.>M.A.

   In case of +ve mismatch, excess liquidity can be
    deployed in money market instruments, creating new
    assets & investment swaps etc.

   For –ve mismatch,it can be financed from market
    borrowings (Call/Term), Bills rediscounting, Repos &
    deployment of foreign currency converted into rupee.



                                   Dr. D V S Rao
STRATEGIES…
 To meet the mismatch in any maturity
  bucket, the bank has to look into taking
  deposit and invest it suitably so as to
  mature in time bucket with negative
  mismatch.
 The bank can raise fresh deposits of Rs
  300 crore over 5 years maturities and
  invest it in securities of 1-29 days of Rs
  200 crores and rest matching with other
  out flows.

                           Dr. D V S Rao
Players in the Market


Banks       Mutual Funds             Insurance Cos




    Bond Market    Money market



              Money
NBFCs                                Corporate
              Lenders
                     Dr. D V S Rao
Competition Transformation

 Opening of new generation
 private sector Banks,
Deregulation                  Competition
 Entry of Foreign Banks
 Interest rate deregulation
                       Healthy
    Cutthroat
 Autonomy to Banks
     Unhealthy     Dr. D V S Rao
                                   Unethical
5         Liability Management Strategy
Beating the competition                            Wining the Customer
                             Pricing
Registering healthy growth                         Protecting NIM




 Innovate                      LIQUIDITY
                              MANAGEMENT
                                                           Product
                               STRATEGY




        CRM                                   Service
                                           Dr. D V S Rao
Managing bank liabilities - Pricing

             Operational cost of maintaining the services
             and minimum balance requirements,

Pricing      deposits costs and volumes, credit
             availability and compensating balance
             requirements, customer relationship pricing,
Policy       promotional pricing of new products, and
             other marketing elements such as product
             differentiation


                 Explicit (interest) and implicit
Deposit          (noninterest) pricing of deposits.
pricing          Deregulation of interest rates on
                 deposits shifted banks to more
matrix           explicit and less implicit pricing.

                            Dr. D V S Rao
Managing bank liabilities - Pricing

Components of                Profitability and
Pricing decision             deposit pricing

   Cost of funds            Cost/revenue analysis
   Pricing strategy of            Minimize total costs
   competitors                    Maximize total
   Interest elasticity of         revenues
   consumer demand                Set marginal costs
   Past deposit flows for         equal to marginal
   various kinds of               revenues
   consumer accounts              Breakeven points
   Maturity structure of          define the range of
                            Dr. D profitable output levels
                                  V S Rao
   deposits
Managing bank liabilities - Innovations
                “Innovations in the past "
       Time Deposits                 Demand Deposits
Fixed Deposits               Sops for maintaining higher
Cumulative Deposits          balances in current accounts
Unfixed fixed deposit        Free Insurance policies
Recurring Deposit            Free remittance facilities
Variable Recurring Deposit   Sweep deposits
Facility deposits            Locker facilities

  Distributory channels               New Products
ATM                          Insurance policies
Net Banking                  Demat accounts
Mobile banking               Online trading a/c
RTGS/NEFT
Withdrawal in any ATM        Gold coins
Business Correspondents      Gift Cards
Ultra modern branches        Bill payment
Debit Cards / Pos
                             Cross selling
Doorstep services                 Dr. D V S Rao
Managing bank liabilities – CRM way
  Customer satisfaction to Customer Delight

 Personal contacts
 Contacting through telephone

 SMS contact
 E-mail contact
 Greetings on occasions
Door to door campaign     Dr. D V S Rao
"Innovating to unlock the next decade"

  Changed age profile of customers

  Significant shifts in consumer behavior

  Technology disruptions
  Emergence of new opportunities

  Divergent growth / Granularity of Growth

 Constraints on capital and new regulatory structures
                              Dr. D V S Rao
Three Dimensions of Innovation

      Product design                Essentials of Innovation
•Evolve new products                •Appreciate new ideas
•Modifications in products          •Reward innovations / creativity
                                    •Regulatory & Compliance supt
•Gold bonds                         •Training on innovation / creativity
•Inflation linked deposit schemes   •Target new customers
•Group accounts / Corporate         •Develop new connections

        Innovative ways of attracting customers
  Paying higher interest for higher balances
  Interest linked to average balances
  Felicitate old / regular customers / Loyal customers
  Prize for school children keeping high balances
  Social net working
  Find new ways of doing things
                                      Dr. D V S Rao
Thank
                  You…
                 Dr. D V Srinivasa Rao, Faculty
INDIANBANK MANAGEMENT ACADEMY FORD V S Rao
                               Dr. GROWTH AND EXCELLENCE

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Liability management in Banks focus on Deposits

  • 1. Liability Management in Banks Focus on Public Deposits – Product Innovation & Competition Dr. D V Srinivasa Rao, Faculty Dr. D V S Rao INDIANBANK MANAGEMENT ACADEMY FOR GROWTH AND EXCELLENCE
  • 2.  Session Management  Evolution  Asset Liability Management  Structure of bank Liabilities  Liability Management  Measuring Liquidity exposures  Structural Liquidity  Addressing the mismatches  Market players  Transformation of competition  5 Star Liability Management Strategy  Three dimensions of Innovation Dr. D V S Rao
  • 3. Evolution  In the 1940s and the 1950s, there was an abundance of funds in banks in the form of demand and savings deposits. Hence, the focus then was mainly on asset management  But as the availability of low cost funds started to decline, liability management became the focus of bank management efforts  Active management of liability side began in the early 1960s, when commercial banks began issuing negotiable certificate of deposits, which can be sold to others prior to maturity to solicit funds from other institutions in money market  In the 1980s, volatility of interest rates in USA and Europe caused the focus to broaden to include the issue of interest rate risk. ALM began to extend beyond the bank treasury to cover the loan and deposit functions  Banks started to concentrate more on the management of both sides of the balance sheet Dr. D V S Rao
  • 4. Asset Liability Management?  The process by which an institution manages its balance sheet in order to allow for alternative interest rate and liquidity scenarios  Banks and other financial institutions provide services which expose them to various kinds of risks like credit risk, interest risk, liquidity risk, market risk, operational risk etc.,  Asset-liability management models enable institutions to measure and monitor risk, and provide suitable strategies for their management. Dr. D V S Rao
  • 5. An effective Asset Liability Management Technique aims to manage the volume, mix, maturity, rate sensitivity, quality and liquidity of assets and liabilities as a whole so as to attain a predetermined acceptable risk/reward ratio It is aimed to stabilize short-term profits, long-term earnings and long-term substance of the bank. The parameters for stabilizing ALM system are:  Net Interest Income (NII)  Net Interest Margin (NIM)  Economic Equity Ratio  Achieve balanced growth in earning and bank assets  Controlling the gap between maturities of assets and liabilities  Hedging against changes in interest rates Dr. D V S Rao
  • 6. Structure of Liability Management Liability management gained momentum because of  Increased lending activities  Long term Funding  Deregulation of interest rates  Competition  Government restrictions on mobilisation of bulk deposits- PDs / CDs  Restrictions on borrowings Dr. D V S Rao
  • 7. Dr. D V S Rao
  • 8. Advances grew by 16.30 % - 51260 Billion Deposits grew by 12.7 % - 65610 billion CD Ratio was 78.12 % Dr. D V S Rao
  • 9. Structure of bank liabilities  Deposit sources of funds  Core deposits of regular bank customers.  Purchased deposits are acquired on a nonpersonal basis from the financial market at competitive interest rates.  Categories of deposits accounts: demand deposits, savings deposits, Time deposits and large time deposits (negotiable certificates of deposit & non negotiable preferential deposits).  Liability management is based on purchased deposits like Preferential Deposits and Certificate of Deposits Dr. D V S Rao
  • 10. Structure of bank liabilities  Non deposit sources of funds  Liquidity Adjustment Facility  Marginal Standing Facility  Refinance facilities from other financial institutions  Call money market  Money market  Borrowings from other financial institutions Dr. D V S Rao
  • 11. Liabilities of Banks 1 Capital 0.51% 2 Reserves & Surplus 6.93% 3 Deposits 79.74% Current Deposits (3.80 % to Total Deposits) 3.03% Savings Bank Deposits (24.80 % to Total Deposits) 19.62% Term Deposits (62.90 % to Total Deposits) 50.64% Certificates of Deposits (8.50 % to Total Deposits) 6.45% 4 Borrowings 1.75% 5 Other Liabilities & Provisions 2.18% 6 Unavailed portion 1.55% 7 LC/Guarantee likely to be invoked 0.16% 8 Swaps (Buy/sell Maturing forwards) 6.21% 9 Interest Payable 0.26% 10 Others (Profit) 0.72% TOTAL Dr. D V S Rao 100.00%
  • 12. Balance sheet structure of bank liabilities  As bank size decreases (increases), greater emphasis is placed on retail deposits (managed liabilities).  Sweep programs increased in popularity i.e., funds are moved from savings accounts to high yielding time deposits  Banks are finding it difficult retaining core deposits due to the low interest rates. Depositors sought higher yields in money and capital markets.  Banks increased mutual fund offerings to customers, which offer higher yield. Dr. D V S Rao
  • 13. Liability Management – Liquidity, Maturity, Profitability 1. Borrowing from the call money or repo market. 2. Issuing additional deposits or selling bonds.  Focus on the volume of stable, long-term, core deposits and net deposit drains (deposit outflows less new deposit and other inflows each day).  Need to predict the distribution of net deposit drains. 1. Behavioral analysis of premature withdrawal, especially for high-value deposits. 2. Analysis of renewal patterns of maturing term deposits. 3. Behavioral study of demand deposits – highly volatile 2011-12-Garnered 16 Lac Crore deposits 1-3 year, disubursed loans of 18 Lac crores Garnered 5 Lac Crore deposits 3 – 5 year, disubursed loans of 6 Lac crores Dr. D V S Rao
  • 14. Measuring Liquidity Exposure  The difference between expected cash inflows and outflows (gap) in each bucket captures the excess or deficit of liquidity within a specific future interval.  Depending on balance sheet structures and strategies, one bank can have negative gaps while another has positive gaps  Banks reliant on short-term funding will actively monitor the first few buckets.  Monitoring longer-term gaps allows the bank to frame strategies which alter product maturities. Dr. D V S Rao
  • 15. Statement of Structural Liquidity All Assets & Liabilities to be reported as per their maturity profile into 10 maturity Buckets: i. 1 day ii. 2 to 7 days iii. 8 to 14 days iv. 15 to 28 days v. 29 days and up to 3 months vi. Over 3 months and up to 6 months vii. Over 6 months and up to 1 year viii.Over 1 year and up to 3 years ix. Over 3 years and up to 5 years x. Over 5 years Dr. D V S Rao
  • 16. STATEMENT OF STRUCTURAL LIQUIDITY  Places all cash inflows and outflows in the maturity ladder as per residual maturity  Maturing Liability: cash outflow  Maturing Assets : Cash Inflow  Classified in to 10 time buckets  Shows the structure as of a particular date  Banks can fix higher tolerance level for other maturity buckets.  Tolerance levels of maturity mismatches Next day 2 – 7 days 8 – 14 days 15 -28 days 5% 10 % 15% 20% •Long term resources should not fall below 70% of long term assets •Long and medium term resources together should not fall below 80% of the long and medium term assets Dr. D V S Rao
  • 17. An Example of Structural Liquidity Statement 15-28 30 Days- 3 Mths - 6 Mths - 1Year - 3 3 Years - Over 5 1-14Days Days 3 Month 6 Mths 1Year Years 5 Years Years Total Capital 200 200 Liab-fixed Int 300 200 200 600 600 300 200 200 2600 Liab-floating Int 350 400 350 450 500 450 450 450 3400 Others 50 50 0 200 300 Total outflow 700 650 550 1050 1100 750 650 1050 6500 Investments 200 150 250 250 300 100 350 900 2500 Loans-fixed Int 50 50 0 100 150 50 100 100 600 Loans - floating 200 150 200 150 150 150 50 50 1100 Loans BPLR Linked 100 150 200 500 350 500 100 100 2000 Others 50 50 0 0 0 0 0 200 300 Total Inflow 600 550 650 1000 950 800 600 1350 6500 Gap -100 -100 100 -50 -150 50 -50 300 0 Cumulative Gap -100 -200 -100 -150 -300 -250 -300 0 0 Gap % to Total Outflow -15.38 -14.29 18.18 -4.76 -13.64 6.67 Dr. D V S Rao -7.69 28.57
  • 18. ADDRESSING THE MISMATCHES  Mismatches can be positive or negative  Positive Mismatch: M.A.>M.L. and Negative Mismatch M.L.>M.A.  In case of +ve mismatch, excess liquidity can be deployed in money market instruments, creating new assets & investment swaps etc.  For –ve mismatch,it can be financed from market borrowings (Call/Term), Bills rediscounting, Repos & deployment of foreign currency converted into rupee. Dr. D V S Rao
  • 19. STRATEGIES…  To meet the mismatch in any maturity bucket, the bank has to look into taking deposit and invest it suitably so as to mature in time bucket with negative mismatch.  The bank can raise fresh deposits of Rs 300 crore over 5 years maturities and invest it in securities of 1-29 days of Rs 200 crores and rest matching with other out flows. Dr. D V S Rao
  • 20. Players in the Market Banks Mutual Funds Insurance Cos Bond Market Money market Money NBFCs Corporate Lenders Dr. D V S Rao
  • 21. Competition Transformation Opening of new generation private sector Banks, Deregulation Competition Entry of Foreign Banks Interest rate deregulation Healthy Cutthroat Autonomy to Banks Unhealthy Dr. D V S Rao Unethical
  • 22. 5 Liability Management Strategy Beating the competition Wining the Customer Pricing Registering healthy growth Protecting NIM Innovate LIQUIDITY MANAGEMENT Product STRATEGY CRM Service Dr. D V S Rao
  • 23. Managing bank liabilities - Pricing Operational cost of maintaining the services and minimum balance requirements, Pricing deposits costs and volumes, credit availability and compensating balance requirements, customer relationship pricing, Policy promotional pricing of new products, and other marketing elements such as product differentiation Explicit (interest) and implicit Deposit (noninterest) pricing of deposits. pricing Deregulation of interest rates on deposits shifted banks to more matrix explicit and less implicit pricing. Dr. D V S Rao
  • 24. Managing bank liabilities - Pricing Components of Profitability and Pricing decision deposit pricing Cost of funds Cost/revenue analysis Pricing strategy of Minimize total costs competitors Maximize total Interest elasticity of revenues consumer demand Set marginal costs Past deposit flows for equal to marginal various kinds of revenues consumer accounts Breakeven points Maturity structure of define the range of Dr. D profitable output levels V S Rao deposits
  • 25. Managing bank liabilities - Innovations “Innovations in the past " Time Deposits Demand Deposits Fixed Deposits Sops for maintaining higher Cumulative Deposits balances in current accounts Unfixed fixed deposit Free Insurance policies Recurring Deposit Free remittance facilities Variable Recurring Deposit Sweep deposits Facility deposits Locker facilities Distributory channels New Products ATM Insurance policies Net Banking Demat accounts Mobile banking Online trading a/c RTGS/NEFT Withdrawal in any ATM Gold coins Business Correspondents Gift Cards Ultra modern branches Bill payment Debit Cards / Pos Cross selling Doorstep services Dr. D V S Rao
  • 26. Managing bank liabilities – CRM way Customer satisfaction to Customer Delight Personal contacts Contacting through telephone SMS contact E-mail contact Greetings on occasions Door to door campaign Dr. D V S Rao
  • 27. "Innovating to unlock the next decade" Changed age profile of customers Significant shifts in consumer behavior Technology disruptions Emergence of new opportunities Divergent growth / Granularity of Growth Constraints on capital and new regulatory structures Dr. D V S Rao
  • 28. Three Dimensions of Innovation Product design Essentials of Innovation •Evolve new products •Appreciate new ideas •Modifications in products •Reward innovations / creativity •Regulatory & Compliance supt •Gold bonds •Training on innovation / creativity •Inflation linked deposit schemes •Target new customers •Group accounts / Corporate •Develop new connections Innovative ways of attracting customers Paying higher interest for higher balances Interest linked to average balances Felicitate old / regular customers / Loyal customers Prize for school children keeping high balances Social net working Find new ways of doing things Dr. D V S Rao
  • 29. Thank You… Dr. D V Srinivasa Rao, Faculty INDIANBANK MANAGEMENT ACADEMY FORD V S Rao Dr. GROWTH AND EXCELLENCE